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Official Sony HX820 Owner's Thread (46HX820, 55HX820) - Page 75

post #2221 of 2584
Does anyone have issues with Hulu? Even with a 12 mb connection 720p videos have jitter issues when panning or with lots of movement. What are the best settings? I have an hx820.
post #2222 of 2584
Are you using the wireless connection with the TV? If so that's your problem. I use a wired connection and it works flawlessly.

If not, it could be a setting in your router or on your TV.

Good luck
post #2223 of 2584
No it is wired. At least I have hope that it will get better now! Do you have MotionFlow and all of the other enhancement settings off, or if not what are your settings?

Mine (that I think may be relevant) are:
Noise Reduction: off
MPEG noise reduction: off
Dot Noise reduction: off
Reality Creation: Off
Motionflow: Clear Plus
CineMotion: Auto 2

Motionflow set to Clear Plus helps it the most, but the image is dark and washed out when I turn it on, and it doesn't make it completely go away either, it just makes it tolerable.
post #2224 of 2584
Quote:
Originally Posted by matzarah View Post

Hi

I got a 46HX820 on Sunday which has been great until today. I was just watching TV and these lines started to show up on the screen as per the pictures below.




Has anyone ever had this problem before?

I am in Australia and I think this model is about to be superseded. This was the last stock the retailer had. As such I cannot swap it for a new one with them and will need to contact Sony. I am hoping Sony will be able to replace it with new unit rather than refurb as it is only 5 days old.

Thanks

This is very bad news bro. That looks like an LCD panel or driver gone bad. Thats not easy or cheap to repair and the cause could be that the set was once severely dropped or violently shaken. Wait for about 2-3weeks then call for a replacement. Get the HX850 its actualy amazing over the HX820. As a matter of fact the HX750 lokks better than the HX820 and the HX850 is an entirely diffrent story. Far sharper image and same beautiful picture but alittle on the chubbier side in thicknes compared to the HX820.
post #2225 of 2584
Guys I saw this product and decided to give it a try. Its a Mololith Glass like the Gorilla Glass maybe better I'd say, and man was I impressed it worked perfect on my sisters HX720. Actualy the viewing angles improved dramaticaly too, clouding and flashlighting were seriously reduced. Best is the black improved AMAZING stuff......

http://www.ebay.com/itm/170822135944...84.m1555.l2649
post #2226 of 2584
I had the TV connected to an Apple Time Capsule which was behind my 2Wire AT&T gateway. I connected it straight to the 2Wire and that seems to have fixed it! I wouldn't have thought of it being a network issue, so thanks for leading me the right way!
post #2227 of 2584
Quote:
Originally Posted by isrararrafi View Post

Mine does too...but as long as there is no light bleeding thru the sides or it doesnt keep getting worse in the next few months u should be good.

Well maybe I'm a little too picky but i turned on my TV today and took a look at the gap in the corner. I can see a lil bit of light, not like light is coming out, but I can actually see reflection of light on the screen from the gap (hope that was understandable). I'm still on my 30 day return policy so I don't really know what to do, keep this one or exchange it for another one. Any thoughts on the whole gorilla glass coming a little off?
post #2228 of 2584
Just an update. We found another retailer that still had stock and bought it from there after returning the faulty unit for a refund.
post #2229 of 2584
Quote:
Originally Posted by JAMTUFF View Post

Guys I saw this product and decided to give it a try. Its a Mololith Glass like the Gorilla Glass maybe better I'd say, and man was I impressed it worked perfect on my sisters HX720. Actualy the viewing angles improved dramaticaly too, clouding and flashlighting were seriously reduced. Best is the black improved AMAZING stuff......

http://www.ebay.com/itm/170822135944...84.m1555.l2649

How do you install this on your TV?
post #2230 of 2584
Quote:
Originally Posted by LBJ2 View Post

How do you install this on your TV?

The glass came in a protective plastic mask that peeled off easy. Then you just put this thin strip of two sided sticky tape around the bezels edge. Then just instal the glass, was that easy. At first i thought it was gonna be all gimmicks but man this thing realy works. Best way to describe the experience was like watching the Sharp Elite or PIONEER KURO you get that kinda viewing experience. Flashlighting and hallowing gone black levels are amazing. I actualy put the glass on one half of my sis tv to compare the difference and the improvement was very much apparent. One person can easily install it but two is better for ease of allignment.
post #2231 of 2584
Quote:
Originally Posted by JAMTUFF View Post


The glass came in a protective plastic mask that peeled off easy. Then you just put this thin strip of two sided sticky tape around the bezels edge. Then just instal the glass, was that easy. At first i thought it was gonna be all gimmicks but man this thing realy works. Best way to describe the experience was like watching the Sharp Elite or PIONEER KURO you get that kinda viewing experience. Flashlighting and hallowing gone black levels are amazing. I actualy put the glass on one half of my sis tv to compare the difference and the improvement was very much apparent. One person can easily install it but two is better for ease of allignment.

Interesting.
post #2232 of 2584
Nice thanks for all the settings!!
post #2233 of 2584
No problemo
post #2234 of 2584
Quote:
Originally Posted by pactel View Post

This is the story of my Sony 55HX820 and it's short life.

On November 22nd, 2011 I purchased the above set from a local retailer, Fry's electronics. I had been happy with the set, but hadn't had much time to use it, as I have been working on remodeling the outside of my house.

At the end of February, 2012, I finally had chance to sit back and enjoy the set. It was beautiful for about an hour, when it shut down on its own and started blinking the power light in morse code. I, I, I.. .. . It was trying to tell me something but couldn't get it all out. "I" what?

I contacted Sony support via live chat on their web site (surprising since it was 9pm) and they walked me through some basic steps to make me feel there was a chance the set would reset itself. Unplug.. wait 2 mins.. replug. Try another outlet, repeat. The set was still in distress and repeating its cry for help. The agent said a tech would be dispatched to my home within 5 days to fix the problem. I asked about the two blink cycle and was told it indicated a power supply issue. The set has a build date of Oct. 2011.

This started a string of emails from Sony and telephone calls from an outfit named Precision Television.


On 3/7 - past the supposed 5 day window, I received this news from Sony Support;

"Dear Valued Sony Customer

This message is to inform you we have placed a part(s) on backorder for your repair request.."

This seemed a bit unfortunate, so I called Sony and tried to talk them into sending me a new set to replace my defective 3 mo. old set. I told them they could then repair my old set at their convenience and use it as a refurb. This bit of logic almost worked, the rep left the phone and consulted with his higher ups. Bzzztt. No go. Please wait 10 days more and if the set is not repaired we can discuss other options. No further amount of pleading or cajoling would get him off the corporate line, "Please wait 10 more days" No matter that this was double the original repair time estimate and I was already without a set for over a week.

The next day I received a call from Precision parroting that the part was on back order. They must get copied on the emails I get from Sony support.

On 3/13, I received another email from Sony Support;

"Sony records indicate that you recently contacted our support services. We are pleased to announce that you have selected one of our premier authorized service providers."
What??!! I hadn't "selected" anyone and had researched Precision Television on the web. I found they were mainly an extended warranty repair place for various manufacturers and big box stores. Their reviews are pitiful on Yelp.
I replied to this email stating such and told them it was a bit over the top to be congratulating me on the purchase of a defective Sony television waiting to be repaired by a marginal company.
There was no reply.

The next day 03/14;

I received a call from Precision television saying my part was in and they could dispatch a repairman the next day. Woot! Finally going to have my set repaired!

Today 03/15;

The repairman arrives with a new circuit board in hand. I help him lay the television face down on a blanket so he can open it up (lots of screws on the back) The innards of the set are surprisingly sparse. Three circuit boards laying on the back side of the LCD screen. The power board is the largest of the three. He quickly replaces it. We tilt the set up and plug it in. Nothing. "It's dead, Jim!" WTF! I ask if he has another board. Nope. He asks if it lit the power LED before, I recant the 2 blink LED code for what seems like the thousandth time. I tell him to put back in the old board if he wants to see, he does and the blink-blink distress call returns. He says he gets defective "new" parts all the time and has to order another. How long, I ask. How long was the wait to get this one he replies.

The saga continues...

A new board first needs to be programmed after its installed by downloading the FIRMWARE from Sony website or the tv will never power up. The board was fine just needed new firmware. Download the latest firmware for your Sony and unzip it. Plug the thumb drive in the back then turn main power on. The lights will go through a sequence of blinks red and orange then finally green and power up to the Sony logo.
post #2235 of 2584
Does anyone know the sony policy on dead pixels?

My 46hx820 has had 2 dead pixels show in a 24 hr period, with a few stuck pixels that have come and gone. (only 3 weeks old)
post #2236 of 2584
Depends where they are on the screen. Can you see them from a normal viewing distance? I have a few stuck ones on my KDL52EX701, none on my 55HX729. Can you return it?
post #2237 of 2584
it was an exchange from sony, so no go on the return. One is in the middle of the screen on the right side and one is on the middle on the left side.
post #2238 of 2584
FYI:

Amazon has the 850 up and priced. $2598 -55"
post #2239 of 2584
Quote:
Originally Posted by JAMTUFF View Post

A new board first needs to be programmed after its installed by downloading the FIRMWARE from Sony website or the tv will never power up. The board was fine just needed new firmware. Download the latest firmware for your Sony and unzip it. Plug the thumb drive in the back then turn main power on. The lights will go through a sequence of blinks red and orange then finally green and power up to the Sony logo.

Well.. it was worth a shot, since I am still waiting for Sony to replace my set. I plugged in a thumb drive with the unzipped firmware on it. The repairman had left the set with the new power board installed. I get no indication of power when I plug in the set. There is no activity from the thumb drive's LED. The set is completely dead. This has always been odd as the set will blink its power LED with the original power board installed, but I haven't that one any longer.

Still no word from Sony on delivery of the 55HX850 replacement for my 55HX820. I saw an authorization charge on my credit card appear yesterday, so they must be close to shipping.

BTW: The 55HX850 on amazon is listed by some rouge retailer. Amazon still shows pre-order status.
post #2240 of 2584
Quote:
Originally Posted by JAMTUFF View Post

Guys I saw this product and decided to give it a try. Its a Mololith Glass like the Gorilla Glass maybe better I'd say, and man was I impressed it worked perfect on my sisters HX720. Actualy the viewing angles improved dramaticaly too, clouding and flashlighting were seriously reduced. Best is the black improved AMAZING stuff......

http://www.ebay.com/itm/170822135944...84.m1555.l2649

You take off the old glass? Or put it over old one? Man, Ive built countless pcs and I wouldnt even dare to try to do that lol.. That sounds like warranty voided all over if its removing anything.. Ebay is filled with cheap China ripoffs on every product you could think of, so it wouldnt surprise me they shipped over these.
post #2241 of 2584
Quote:
Originally Posted by pactel View Post

Well.. it was worth a shot, since I am still waiting for Sony to replace my set. I plugged in a thumb drive with the unzipped firmware on it. The repairman had left the set with the new power board installed. I get no indication of power when I plug in the set. There is no activity from the thumb drive's LED. The set is completely dead. This has always been odd as the set will blink its power LED with the original power board installed, but I haven't that one any longer.

Still no word from Sony on delivery of the 55HX850 replacement for my 55HX820. I saw an authorization charge on my credit card appear yesterday, so they must be close to shipping.

BTW: The 55HX850 on amazon is listed by some rouge retailer. Amazon still shows pre-order status.

Sony store says around 4-16 55hx850 will be out.. Never accept arepairman first off, they just lock you in a crazy cycle of you waiting longer and longer.. If you need a tv, go buy one from costco and take if back when your new one comes lol.. They have the best return process in the business.
post #2242 of 2584
Quote:
Originally Posted by drasher_ View Post

You take off the old glass? Or put it over old one? Man, Ive built countless pcs and I wouldnt even dare to try to do that lol.. That sounds like warranty voided all over if its removing anything.. Ebay is filled with cheap China ripoffs on every product you could think of, so it wouldnt surprise me they shipped over these.

This glass is for the non monolithic sony's so you dont remove anything just adds to your tv. I was very sceptical at first but this is no Chinesse knockoff its the real deal. I'm getting a second glass for my HX800 my sis has the EX720 both no glass. So far my sis likes the picture.
post #2243 of 2584
Quote:
Originally Posted by JAMTUFF View Post

This glass is for the non monolithic sony's so you dont remove anything just adds to your tv. I was very sceptical at first but this is no Chinesse knockoff its the real deal. I'm getting a second glass for my HX800 my sis has the EX720 both no glass. So far my sis likes the picture.

Jamtuff: Would be great it you could post a few snaps of the half screen scenario you described while installing for your sister when you install on your HX800. Just to see the comparison.

While intriguing, I still have to say I continue to be very happy with my 55-HX820 panel. Nonetheless, would like to see what this glass can do for your Hx800.
post #2244 of 2584
Going back to the price of this particualr set at the moment 46hx820. Is 1300 with shipping and taxes still considered a good deal or should I be looking at soemthing different ? My top limit would be actually around 1300.

Thanks for all the responses in advance.
post #2245 of 2584
Quote:
Originally Posted by maciekmiszkiel View Post

Going back to the price of this particualr set at the moment 46hx820. Is 1300 with shipping and taxes still considered a good deal or should I be looking at soemthing different ? My top limit would be actually around 1300.

Thanks for all the responses in advance.

Its about preference really.. Do you have any other models you were looking at?? Thats a good price but this tv has been discontinued and the newer model is out already.. I wouldnt recommend buying it from anyone but BIG retailers(online or not) so you can take it back without charge...

If your looking for a smart tv with 3d than I would say go for it, but if its just a good tv your looking for than you could save money by going plasma... This Sony has almost every bell and whistle you could think of.
post #2246 of 2584
Quote:
Originally Posted by drasher_ View Post

Its about preference really.. Do you have any other models you were looking at?? Thats a good price but this tv has been discontinued and the newer model is out already.. I wouldnt recommend buying it from anyone but BIG retailers(online or not) so you can take it back without charge...

If your looking for a smart tv with 3d than I would say go for it, but if its just a good tv your looking for than you could save money by going plasma... This Sony has almost every bell and whistle you could think of.


The reason I'm even looking into TVs is the actual pricing of them this time of year. I know new sets are coming out already. To get one similar to HX820 from the new line up would cost me considerably more though. Do you guys think they will go any lower ? Another two I was thinking about were HX729 or one more step down which would be NX or EX720. Those are 1100 and 1000 in that order.
How are plasmas compared to those particular TVs that I mentioned ? My only concern is the power that they draw compared to LCDs and the game picture performance. I play some PS3 here and there.
post #2247 of 2584
Anyone know anything about the HX850? Looks like ill be getting an upgrade for my faulty hx820 thanks to sony listens, but i have found next to no info on it and only 1 review. I can only assume the picture quality will be much better, but other than that i have no idea what to expect. Hopefully the browser on the tv is usable!
post #2248 of 2584
Quote:
Originally Posted by Gregck View Post

Anyone know anything about the HX850? Looks like ill be getting an upgrade for my faulty hx820 thanks to sony listens, but i have found next to no info on it and only 1 review. I can only assume the picture quality will be much better, but other than that i have no idea what to expect. Hopefully the browser on the tv is usable!

What kind of problems did you come across with hx820 ? I am debating if I should get one. Tigerdirect still sells them but there is no return on those. If I see some bleeding or ghosting like others did I'll be on my own dealing with Sony. Going back to possible issues with it how well does Sony handle those ?
post #2249 of 2584
Quote:
Originally Posted by Gregck View Post

Anyone know anything about the HX850? Looks like ill be getting an upgrade for my faulty hx820 thanks to sony listens, but i have found next to no info on it and only 1 review. I can only assume the picture quality will be much better,!

Obviously cnet, is not the most accurate, but the hx750 to them was not much better than the nx720. Actually the opposite.
post #2250 of 2584
Quote:
Originally Posted by Gregck View Post

Looks like ill be getting an upgrade for my faulty hx820 thanks to sony listens,

Welcome to the HX850 exchange club. I am also awaiting an exchange.
You didn't say - do you have the 46" or 55" HX820?
Do you mind saying what the terms of your exchange were? Straight across?
I was asked to pay $300 to "upgrade" my 3 mo. old broken 55HX820.

I haven't any real info on the HX850 other than what's on the Sony site.
The specs look identical to the HX820, except for the bump of Motion Flow from 480 to 960, which in the real world probably makes no difference, and a slightly different stand. Along with some silly wireless router bypass "So your friends can throw images and video from their smartphones to your TV without logging onto your wireless network." That would be a fun feature to demo in a store.
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