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Official Sony HX820 Owner's Thread (46HX820, 55HX820) - Page 79

post #2341 of 2539
5/5/12 at 2:05pm
Quote:
Originally Posted by Chazcdc54 View Post

I realize this was discussed last month but I'm only now looking into this. I have scheduled a local video calibrator to tune my set this Friday and would like to give him accurate instructions on how to access this menu and its settings.

The problem is that this process doesn't work for me - nothing happens. I take it that one starts with the TV turned off or should I begin this process with the set turned on? Incidentally, there are no separate Power ON or OFF buttons only a toggle switch. Do you hit the toggle once, twice?

Step 3 - I presume is to hit the number 5. Also, Step 4 has you hit the Volume + button or should you press and hold?

I'm sorry if these seem simple questions but it does seem odd that I get no response whatsoever. Has anyone else had these issues or did I get the process wrong?

A little more clarification concerning these steps would be greatly appreciated.

Thanks.

Bro dont read too far into instructions, I would say hold if you needed to. Of course when I say 5 i mean the button 5.... Send me a private message or an email if you need help but its all just pressing the buttons I have listed... I posted it this way because every other way that described either was wrong or was split up in 5 different posts. Also my first step says POWER OFF and of course you use the remote.... the tv doesnt have numbered buttons.
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post #2342 of 2539
5/5/12 at 3:27pm
Quote:
Originally Posted by drasher_ View Post

Man I would hate to see you tie your shoes... If you cant access the service menu with those steps than I dont think you should be in the menu at all... I have had many messages from people thanking me for clear instructions, sorry if Im not there to hold your hand.

As Siri would say, "Now, now."
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post #2343 of 2539
5/6/12 at 8:28am
The only thing missing from these detailed instructions is that you must use the Sony remote that came with the TV.
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post #2344 of 2539
5/6/12 at 8:30am
Sorry, should have said with regard to setting the white point in the service menu, the only thing missing from these detailed instructions is that you must use the Sony remote that came with the TV.
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post #2345 of 2539
5/6/12 at 10:05am
Quote:
Originally Posted by Jeff909 View Post

I have the illuminating logo on my 55820 and I do turn it off. But I still want it. When my 55850 arrives on Monday I'll miss it and the better remote
(Which I'm Keeping, sorry Sony)
I'm sorry Sony I do like the styling of my 820 much better then the 850. Really the logo. That was part of the TV I left on when guests came, so I could show off the beautiful styling of this set. And don't get me started on the remote. Really? The top of the line sets always had a nicer remote. The nerve of Sony for giving customers there top of the line set, with a remote worse then last years set. And the new model costs more.
If I wanted a suck ass remote from a bottom of the line set, thats what I would have gotten.
The 850 should have been identical to the 820 with the improved features and maybe the chrome strip. I could give a **** about the component inputs and outputs. Who uses that now a days.
I'm sure Monday though when the new set comes,I'll love it. It better have a improved picture and no flash-lighting or clouding and creases.Well any whey, I'll sure miss the old one.
Your fired.

Well, it's not even about turning it on or of, it's about having it or not on the set. Besides, even when it was off, it had a kind of MIRROR feeling to it, it was not brushed metal, it was better, was mirror-like, ya know?
The whole new set feels cheaper, and the fact they took sensors out states even further!
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post #2346 of 2539
5/7/12 at 7:05am
Quote:
Originally Posted by drasher_ View Post

Bro dont read too far into instructions, I would say hold if you needed to. Of course when I say 5 i mean the button 5.... Send me a private message or an email if you need help but its all just pressing the buttons I have listed... I posted it this way because every other way that described either was wrong or was split up in 5 different posts. Also my first step says POWER OFF and of course you use the remote.... the tv doesnt have numbered buttons.

I debated whether to respond or not and changed my mind. The few other posts seem to confirm that the original remote must be used. Well, I did and as I stated previously, no luck. As we are talking about the HX820, (we are referring to this model right? You didn't verify that I can see) I can only assume I have a faulty machine as I cannot access that menu.

My misfortune I suppose. The calibration tech did a great job Friday though. I mentioned this whole matter to him and he couldn't get to it either.

One last point, I reiterate what I said originally there are no separate ON and OFF buttons. If you are listing "buttons" to push then this makes no sense. There is only a toggle button. If these are "commands" then that wouldn't make sense either as one cannot send discrete On/Off commands with the factory remote.

As I asked in the original post, does one start with the TV on (in which case the command sent would be "off") or off?

I was being merely thorough when I asked about how (hold down, etc.) to press the buttons. You only confirmed what I did. Fine. Wish it worked.
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post #2347 of 2539
5/7/12 at 5:37pm
Quote:
Originally Posted by Chazcdc54 View Post

I debated whether to respond or not and changed my mind. The few other posts seem to confirm that the original remote must be used. Well, I did and as I stated previously, no luck. As we are talking about the HX820, (we are referring to this model right? You didn't verify that I can see) I can only assume I have a faulty machine as I cannot access that menu.

My misfortune I suppose. The calibration tech did a great job Friday though. I mentioned this whole matter to him and he couldn't get to it either.

One last point, I reiterate what I said originally there are no separate ON and OFF buttons. If you are listing "buttons" to push then this makes no sense. There is only a toggle button. If these are "commands" then that wouldn't make sense either as one cannot send discrete On/Off commands with the factory remote.

As I asked in the original post, does one start with the TV on (in which case the command sent would be "off") or off?

I was being merely thorough when I asked about how (hold down, etc.) to press the buttons. You only confirmed what I did. Fine. Wish it worked.

What is going on here? Its like an episode out of a poor remake of the Twilight Zone.. when someone tells you to power off your tv most people would think to hit the power button? If that first step has your panties in a bunch than like I said said dont bother with it... the directions on how to do this are all over the internet and this forum in much poorer typing and understanding.... Also, people have said they used OLD sony remotes or logitech ones to access the service menu...

To answer your bolded question, it doesnt matter if the first step starts with TURNING YOUR TV OFF... think about it
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post #2348 of 2539
5/7/12 at 5:41pm
Quote:
Originally Posted by twichian View Post

Sorry, should have said with regard to setting the white point in the service menu, the only thing missing from these detailed instructions is that you must use the Sony remote that came with the TV.

Dude, if you gotta tell someone the most obvious in directions than they are lost... Its like telling someone how to get to the store and they respond with " Well, how do I start my car?"
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post #2349 of 2539
5/7/12 at 5:53pm
I currently have the LG 47LM6700 (within Amazon return period), but I looked at a Sony NX750 and thought the picture quality was noticeably better (sharper, more detail, better contrast). So I'm guessing the HX820 will be very similar in performance. I'm thinking about returning the LG and getting the 46 HX820 instead. BUT...I'm worried about build issues (I've read the first 40 pages of this forum and dead pixels, stuck pixels, flashlighting, bad internals, etc) seem to have come up several times.

I'm wondering how people rate the reliability and issues compared to other TV's? If I bought this, it'd be from TigerDirect as they've got a decently priced bundle with a bluray player, but TigerDirect is no Amazon when it comes to return policy.
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post #2350 of 2539
5/8/12 at 6:36am
Quote:
Originally Posted by drasher_ View Post

What is going on here? Its like an episode out of a poor remake of the Twilight Zone.. when someone tells you to power off your tv most people would think to hit the power button? If that first step has your panties in a bunch than like I said said dont bother with it... the directions on how to do this are all over the internet and this forum in much poorer typing and understanding.... Also, people have said they used OLD sony remotes or logitech ones to access the service menu...

To answer your bolded question, it doesnt matter if the first step starts with TURNING YOUR TV OFF... think about it

Screw you too jerk. Your responses are certainly not helping anybody. As I said the calibrator, even with his years of experience couldn't access the menu using your oh so perfect set of instructions or further on his own with other methods, I don't feel so pathetic.

This is what I get for posting on this thread.
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post #2351 of 2539
5/8/12 at 10:44pm
Quote:
Originally Posted by skeetergmania View Post

I currently have the LG 47LM6700 (within Amazon return period), but I looked at a Sony NX750 and thought the picture quality was noticeably better (sharper, more detail, better contrast). So I'm guessing the HX820 will be very similar in performance. I'm thinking about returning the LG and getting the 46 HX820 instead. BUT...I'm worried about build issues (I've read the first 40 pages of this forum and dead pixels, stuck pixels, flashlighting, bad internals, etc) seem to have come up several times.

I'm wondering how people rate the reliability and issues compared to other TV's? If I bought this, it'd be from TigerDirect as they've got a decently priced bundle with a bluray player, but TigerDirect is no Amazon when it comes to return policy.

I bought my set from tiger direct with the same free blu ray bundle. No returns are accepted. They force you to go through Sony which has been a terrible experience. They wouldn't replace my set even though it is less than two weeks old. They insist on sending a repairman to replace the screen. Mine has diagonal streaks and they said its normal and will not affect viewing. I then told them it does affect viewing because in dark scenes, the whole left side of the tv is a different shade. They then went ahead to tell me that we don't consider it a defect because it's the way it's designed.......

It's unfortunate people are settling with the clouding, there are screens out there that are near perfect. AMEX told me that they will take care of the issue if Sony fails to.
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post #2352 of 2539
5/8/12 at 11:07pm
Quote:
Originally Posted by jameswma View Post

I bought my set from tiger direct with the same free blu ray bundle. No returns are accepted. They force you to go through Sony which has been a terrible experience. They wouldn't replace my set even though it is less than two weeks old. They insist on sending a repairman to replace the screen. Mine has diagonal streaks and they said its normal and will not affect viewing. I then told them it does affect viewing because in dark scenes, the whole left side of the tv is a different shade. They then went ahead to tell me that we don't consider it a defect because it's the way it's designed.......

It's unfortunate people are settling with the clouding, there are screens out there that are near perfect. AMEX told me that they will take care of the issue if Sony fails to.

Hmmm... diagonal streaks, that doesn't sound normal. Yeah, I'm on the fence about this, because I've read that Sony has the highest reliability/customer satisfaction for TV's in 2010, but there seem to be quite a few people reporting issues. If I was buying from Amazon I'd have no worries as their customer service and return policy is phenomenal. But they don't have this model in stock anymore, only the HX850, which is over $2K. Too expensive.
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post #2353 of 2539
5/9/12 at 9:08am
In my previous posts, I complained about clouding on one of the HDMI inputs, until I was informed by a fellow member that I had the LED Dynamic Control set incorrectly on said input, which was a HUGE load off of my shoulders. I thought it was defective, and after dealing with Sony for about a month, they did offer to finally buy back my 55HX820 for what I paid. It was while I was deciding on their offer over the next few days that the LED Dynamic Control setting was fixed (the tech couldn't even find the problem), so I declined their offer.

It turns out that I good set. No dead pixels. Minimal crease issue. I just need a bigger living room now.
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post #2354 of 2539
5/9/12 at 9:52am
Quote:
Originally Posted by DaCuse View Post

In my previous posts, I complained about clouding on one of the HDMI inputs, until I was informed by a fellow member that I had the LED Dynamic Control set incorrectly on said input, which was a HUGE load off of my shoulders. I thought it was defective, and after dealing with Sony for about a month, they did offer to finally buy back my 55HX820 for what I paid. It was while I was deciding on their offer over the next few days that the LED Dynamic Control setting was fixed (the tech couldn't even find the problem), so I declined their offer.

It turns out that I good set. No dead pixels. Minimal crease issue. I just need a bigger living room now.

LOL. Glad to hear this is still working out for you!
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post #2355 of 2539
5/9/12 at 12:42pm
I'm having issues with horizontal darkened bars on the set that shows on bright colored backgrounds. What was the dynamic setting you changed and I will try that as well. Assuming that does not solve my problem I am now left with some other choices:

Go through Sony service to have the set repaired or replaced.

Return to my local store and get either an hx729 or hx750 as no models higher than that are on stock.

I also have noticed having difficulty getting my settings to stay. Maybe it's because I'm going through my receiver for each component but if I set the reality control on say blu ray and then switch over to sat/cable I have to redo the reality control settings. I've read also read somewhere in here that most people opt to have this off but when I did everything looked so smeared.

Given my options what you guys do?

There is also the option to look at other brands, I am considering the LG lm7600 and the sharp le735u. I am thinking I might have had my run with active and be over it but those br750 may look like it will keep my interest in it but I have seen a lot of people who own both active and passive sets and have sworn that they prefer the passive and it looks as good as the active sets they also own
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post #2356 of 2539
5/9/12 at 5:12pm
Quote:
Originally Posted by brahby View Post

I'm having issues with horizontal darkened bars on the set that shows on bright colored backgrounds. What was the dynamic setting you changed and I will try that as well. Assuming that does not solve my problem I am now left with some other choices:

Go through Sony service to have the set repaired or replaced.

Return to my local store and get either an hx729 or hx750 as no models higher than that are on stock.

I also have noticed having difficulty getting my settings to stay. Maybe it's because I'm going through my receiver for each component but if I set the reality control on say blu ray and then switch over to sat/cable I have to redo the reality control settings. I've read also read somewhere in here that most people opt to have this off but when I did everything looked so smeared.

Given my options what you guys do?

There is also the option to look at other brands, I am considering the LG lm7600 and the sharp le735u. I am thinking I might have had my run with active and be over it but those br750 may look like it will keep my interest in it but I have seen a lot of people who own both active and passive sets and have sworn that they prefer the passive and it looks as good as the active sets they also own

Options > Picture Adjustments > Advanced Settings > LED Dynamic Control > Standard (mine was previously set to Off which produced a lot of clouding in dark scenes, particularly noticeable on the PS3 menu).
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post #2357 of 2539
5/9/12 at 10:58pm
Quote:
Originally Posted by DaCuse View Post

Options > Picture Adjustments > Advanced Settings > LED Dynamic Control > Standard (mine was previously set to Off which produced a lot of clouding in dark scenes, particularly noticeable on the PS3 menu).

Yeah mine is on standard. Still has streaks
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post #2358 of 2539
5/12/12 at 8:59am
Got mine yesterday. Came without the base of the stand... So nice of Sony to ditch me on that. Now I'm gonna have to freaking WAIT them to send me a base so I can USE MY TV!
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post #2359 of 2539
5/12/12 at 9:29am
There is a new update for Europe out ..
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post #2360 of 2539
5/12/12 at 5:16pm
Hi all. Does anyone else have this problem? Our tv is 10 months old and started doing this about 3 months ago. The Sony tech has been and the diagnostic testing he ran revealed nothing. He says he'll replace one of the power boards. Some other forums I googled revealed a small number of users with the same problem. Anyone else? Any advice? Thanks.
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post #2361 of 2539
5/12/12 at 7:51pm
Quote:
Originally Posted by madsony1 View Post

Got mine yesterday. Came without the base of the stand... So nice of Sony to ditch me on that. Now I'm gonna have to freaking WAIT them to send me a base so I can USE MY TV!

Funny I had a extra new stand for the 820 Sony sent me and I through it away yesterday.
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post #2362 of 2539
5/13/12 at 6:11am
Quote:
Originally Posted by Jeff909 View Post

Funny I had a extra new stand for the 820 Sony sent me and I through it away yesterday.

Now your just being nasty.Threw it away,yeah right...any1 with a braincell can see "through" that one.Maybe if you went too school 9 times you could learn how to spell.
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post #2363 of 2539
5/13/12 at 6:15am
Quote:
Originally Posted by madsony1 View Post

Got mine yesterday. Came without the base of the stand... So nice of Sony to ditch me on that. Now I'm gonna have to freaking WAIT them to send me a base so I can USE MY TV!

They look good on a wall too.but without your logos/sensors etc i somehow doubt you're going to settle for that. jeff said he "had" a spare one but he "threw it away".
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post #2364 of 2539
5/13/12 at 6:25am
Quote:
Originally Posted by maladjusted View Post

They look good on a wall too.but without your logos/sensors etc i somehow doubt you're going to settle for that. jeff said he "had" a spare one but he "threw it away".

Its true. I did. One of the 820s I got had a defective stand. Im sorry if you felt that way. I wish I did not toss it,as I would have givin it too you. Jeff
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post #2365 of 2539
5/13/12 at 6:27am
Quote:
Originally Posted by maladjusted View Post

Now your just being nasty.Threw it away,yeah right...any1 with a braincell can see "through" that one.Maybe if you went too school 9 times you could learn how to spell.

What a ass.your so bitter. You must have gotten a used 820. seems unlikely that the stand was left out. Have a great mothers day.
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post #2366 of 2539
5/14/12 at 7:25am
Quote:
Originally Posted by Jeff909 View Post

What a ass.your so bitter. You must have gotten a used 820. seems unlikely that the stand was left out. Have a great mothers day.

Actually i got a brand new HX823 & bdp-s480 BD player (for 3D) With a 5yr warranty,for €999.00 approx $1200 for both,and its working fine with a tiny bit of flashlighting in bottom lefthand corner,you would have to look hard to notice it on cinema 1 scene select,no other clouding to get bothered about,nothing to be bitter about (im not even going to indulge your ranting about calling people names)BTW mothers day was 2 months ago over here in IRE,not same day as USA,ROTFL,maybe you are "special",---- Farewell.
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post #2367 of 2539
5/14/12 at 10:54am
Quote:
Originally Posted by pleomorphic View Post

Hi all. Does anyone else have this problem? Our tv is 10 months old and started doing this about 3 months ago. The Sony tech has been and the diagnostic testing he ran revealed nothing. He says he'll replace one of the power boards. Some other forums I googled revealed a small number of users with the same problem. Anyone else? Any advice? Thanks.

Mine has turned off and on by itself about 4 or 5 times in 4 months since ive gotten it.. Never a long pause in between times but does seem to happen soon after turning it on. You didnt mention how many times this has happened, if its interrupting your time than I would replace it. These Smart Tvs have quite a bit to them, so I could see them doing restarts once in awhile.. If its a day to day thing, or more than once in a day than I would tell Sony its time for me to get a new set.
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post #2368 of 2539
5/14/12 at 10:59am
Quote:
Originally Posted by Chazcdc54 View Post

Screw you too jerk. Your responses are certainly not helping anybody. As I said the calibrator, even with his years of experience couldn't access the menu using your oh so perfect set of instructions or further on his own with other methods, I don't feel so pathetic.

This is what I get for posting on this thread.

Sorry man, it seems you were here to just complain.. If you hired a calibrator and he couldnt find directions on how to access the service menu, you or HIM could have called up Sony... Most people dont out of nowhere leave a post on a two month old reply criticising someones directions.. If you still need help, PM me so I can walk you through, but the directions I posted were the clearest I can find out there.

P.S. It takes 20 seconds to get the service menu up.. I wouldnt hire that calibrator again.
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post #2369 of 2539
5/14/12 at 1:51pm
new member here. i just purchased my 46'' hx820 last week and am loving it. i am upgrading from an old 200 lb sony wega so i am finally current with the times. i had a couple questions i was hoping seasoned vets can give me advice on. sorry for the ignorance...i am really a noob.

1. right out the box, the picture looks great to me. i use it to casually watch a movie here n there and sports. is calibrating settings recommended? By calibrating my settings, will a casual watcher like me really notice differences? I am no videophile again, so the default picture looks good. i also read that sony default is vivid, which requires more energy. i don't know if that will effect tv in the long term. I watched Corpse Bride last night and it looked amazing. That's not saying much makign the switch from a flat tube and regular dvd to finally hdtv and blu ray, so my eye is pretty untrained.

2. i am having trouble getting my speakers to work when i am watching tv. i am connected to a denon 1312 and front tower speakers. when i turn on my receiver, the blu ray will utalize speakers. however, if i want to turn speakers on for tv, i can't hear sound. i toggled the menu to switch tv speakers off. in addition, i have to turn up the volume on my receiver pretty loud to get it pretty loud...almost 3/4 of volume bar. is that normal?

3. do you guys recommend extended warranty? i am contemplating between squaretrade and sony extended warranty. i want to protect an expensive investment, but my reserach online has shown me such negative stories about extended wararnty and lack of service thereof. i had my wega for over 10 years with not one complaint, and also having bought extended warranty. however, i do know new technology increases risk.

4. can i watch a movie from an usb or is only way to watch from my macbook pro is dv adapter/hdmi.

Thanks again guys. I really appreciate advice.
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post #2370 of 2539
5/14/12 at 3:35pm
Quote:
Originally Posted by calltoarms19 View Post

new member here. i just purchased my 46'' hx820 last week and am loving it. i am upgrading from an old 200 lb sony wega so i am finally current with the times. i had a couple questions i was hoping seasoned vets can give me advice on. sorry for the ignorance...i am really a noob.

1. right out the box, the picture looks great to me. i use it to casually watch a movie here n there and sports. is calibrating settings recommended? By calibrating my settings, will a casual watcher like me really notice differences? I am no videophile again, so the default picture looks good. i also read that sony default is vivid, which requires more energy. i don't know if that will effect tv in the long term. I watched Corpse Bride last night and it looked amazing. That's not saying much makign the switch from a flat tube and regular dvd to finally hdtv and blu ray, so my eye is pretty untrained.

2. i am having trouble getting my speakers to work when i am watching tv. i am connected to a denon 1312 and front tower speakers. when i turn on my receiver, the blu ray will utalize speakers. however, if i want to turn speakers on for tv, i can't hear sound. i toggled the menu to switch tv speakers off. in addition, i have to turn up the volume on my receiver pretty loud to get it pretty loud...almost 3/4 of volume bar. is that normal?

3. do you guys recommend extended warranty? i am contemplating between squaretrade and sony extended warranty. i want to protect an expensive investment, but my reserach online has shown me such negative stories about extended wararnty and lack of service thereof. i had my wega for over 10 years with not one complaint, and also having bought extended warranty. however, i do know new technology increases risk.

4. can i watch a movie from an usb or is only way to watch from my macbook pro is dv adapter/hdmi.

Thanks again guys. I really appreciate advice.

Personally i didn't like the default settings, as they add artificial edge enhancement hiding detail, also adding dynamic contrast and black corrector which crushes shadow detail and generally isn't helpful to the image.

My Advice would be to try Movie/cinema scene and select cinema 1 (when in the picture money.

Of course setting preference is personal. I prefer a natural image and non over saturated colors others prefer a punchier picture even if it isn't true to life.

Aaron
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