Official Sony HX820 Owner's Thread (46HX820, 55HX820) - Page 80

Originally Posted by calltoarms19

new member here. i just purchased my 46'' hx820 last week and am loving it. i am upgrading from an old 200 lb sony wega so i am finally current with the times. i had a couple questions i was hoping seasoned vets can give me advice on. sorry for the ignorance...i am really a noob.

1. right out the box, the picture looks great to me. i use it to casually watch a movie here n there and sports. is calibrating settings recommended? By calibrating my settings, will a casual watcher like me really notice differences? I am no videophile again, so the default picture looks good. i also read that sony default is vivid, which requires more energy. i don't know if that will effect tv in the long term. I watched Corpse Bride last night and it looked amazing. That's not saying much makign the switch from a flat tube and regular dvd to finally hdtv and blu ray, so my eye is pretty untrained.

2. i am having trouble getting my speakers to work when i am watching tv. i am connected to a denon 1312 and front tower speakers. when i turn on my receiver, the blu ray will utalize speakers. however, if i want to turn speakers on for tv, i can't hear sound. i toggled the menu to switch tv speakers off. in addition, i have to turn up the volume on my receiver pretty loud to get it pretty loud...almost 3/4 of volume bar. is that normal?

3. do you guys recommend extended warranty? i am contemplating between squaretrade and sony extended warranty. i want to protect an expensive investment, but my reserach online has shown me such negative stories about extended wararnty and lack of service thereof. i had my wega for over 10 years with not one complaint, and also having bought extended warranty. however, i do know new technology increases risk.

4. can i watch a movie from an usb or is only way to watch from my macbook pro is dv adapter/hdmi.

Thanks again guys. I really appreciate advice.

Originally Posted by drasher_

Mine has turned off and on by itself about 4 or 5 times in 4 months since ive gotten it.. Never a long pause in between times but does seem to happen soon after turning it on. You didnt mention how many times this has happened, if its interrupting your time than I would replace it. These Smart Tvs have quite a bit to them, so I could see them doing restarts once in awhile.. If its a day to day thing, or more than once in a day than I would tell Sony its time for me to get a new set.

Originally Posted by chicagorunner10

Ok guys, what's the story on the random reboots on the HX820?

Had the TV six months now; the first few months I had the TV, I noticed the random reboots only like once or twice a month, so wasn't super concerned, but recently I've been noticing it as often as once every day or two.

Previously it seemed like it only happened when I was not actively watching the TV, but just had it on in the background, so I turned off all the 'eco' features (unlikely it was the cause anyway though, because the TV wouldn't always turn right back on if that was the case).

But then yesterday, the restart happened when I was kicking back and playing some Wii, and that was the last straw. or at least when I started to get more annoyed with it.

I should also mention that I work from home, and usually have the TV on in the background, so we're talking upwards of 8-10 hrs, 5 days a week. Often on mute too, which is usually how i notice the restart because when it restarts, when it comes back on, it's not on mute.

I've read through a good part of this thread and others, seen others mention it as well, so I know others have seen it as well, but I've seen no solutions or suggested root causes. I've also made sure the TV is on the latest software update (PKG4.003AAA)

Any ideas, or resolutions floating around out there?

Originally Posted by DaCuse

I've experienced the restarting as well and I've owned the 55HX820 for seven months.

Quite a few pages back, I believe it was LBJ2 (could be wrong) who said that the restarting had to do with the wireless built into the TV communicating with your router. This person said their restarting issue was fixed when he disabled the tv's wireless adapter and used an ethernet cable instead.

So, even though you were playing Wii while it happened (which obviously has nothing to do with your tv's wireless adapter), I have two questions:

1) Is your TV hooked up wirelessly to your router, and if it is...

2) Did you enable any of the auto update features like automatic software download or upload history log?

I really don't know if the restarts and the wireless adapter are interrelated. It was suggested by someone else.

Originally Posted by DaCuse

I've experienced the restarting as well and I've owned the 55HX820 for seven months.

Quite a few pages back, I believe it was LBJ2 (could be wrong) who said that the restarting had to do with the wireless built into the TV communicating with your router. This person said their restarting issue was fixed when he disabled the tv's wireless adapter and used an ethernet cable instead.

So, even though you were playing Wii while it happened (which obviously has nothing to do with your tv's wireless adapter), I have two questions:

1) Is your TV hooked up wirelessly to your router, and if it is...

2) Did you enable any of the auto update features like automatic software download or upload history log?

I really don't know if the restarts and the wireless adapter are interrelated. It was suggested by someone else.

Originally Posted by HaRd2BeAr

Personally i didn't like the default settings, as they add artificial edge enhancement hiding detail, also adding dynamic contrast and black corrector which crushes shadow detail and generally isn't helpful to the image.

My Advice would be to try Movie/cinema scene and select cinema 1 (when in the picture money.

Of course setting preference is personal. I prefer a natural image and non over saturated colors others prefer a punchier picture even if it isn't true to life.

Aaron

Originally Posted by Hotthree

Panasonic et5/LM7600 or Sony HX820???

Found a good deal on the HX820 and I might snatch one up.

Originally Posted by Hotthree

Panasonic et5/LM7600 or Sony HX820???

Found a good deal on the HX820 and I might snatch one up.

Originally Posted by mulperi

Thanks, this is quite interesting. I had 5 HOST_WDT errors. I am sure these came when I played with PS3 Media Server (DLNA server software) and the TV rebooted about 5 times.

Originally Posted by chicagorunner10

I just realized I didn't answer your second point...

No, I don't have auto-update enabled. Initially, when it seemed like the restarts were all happening within the first minute of two after turning it on, that was my very first suspicion, that an auto-update happened. However even then I didn't really think there would be that many updates to cause a restart as often as it was.

Of course, having auto-updated turned off for quite a few months now, confirming that no update happened when a restart happens, and the fact that it can happen any time, not just right after powering on, the auto-update doesn't seem to have to do with this issue.

Originally Posted by chicagorunner10

After some searching around I finally found how to get into the Service Menu (as I never had done it before), however I have yet to find how to get to the Error Log.

If you let me know how you did it, I'll definitely check.

Originally Posted by chicagorunner10

Also, I've definitely had WAY more than three random restarts since I've owned this TV, so not sure how that corresponds to the '03'. Is anyone sure that the '03' actually means the number occurrences? Maybe it's something else, (don't just assume).

Originally Posted by chicagorunner10

Ok guys, what's the story on the random reboots on the HX820?

Had the TV six months now; the first few months I had the TV, I noticed the random reboots only like once or twice a month, so wasn't super concerned, but recently I've been noticing it as often as once every day or two.

Previously it seemed like it only happened when I was not actively watching the TV, but just had it on in the background, so I turned off all the 'eco' features (unlikely it was the cause anyway though, because the TV wouldn't always turn right back on if that was the case).

But then yesterday, the restart happened when I was kicking back and playing some Wii, and that was the last straw. or at least when I started to get more annoyed with it.

I should also mention that I work from home, and usually have the TV on in the background, so we're talking upwards of 8-10 hrs, 5 days a week. Often on mute too, which is usually how i notice the restart because when it restarts, when it comes back on, it's not on mute.

I've read through a good part of this thread and others, seen others mention it as well, so I know others have seen it as well, but I've seen no solutions or suggested root causes. I've also made sure the TV is on the latest software update (PKG4.003AAA)

Any ideas, or resolutions floating around out there?

Originally Posted by chicagorunner10

Ok guys, what's the story on the random reboots on the HX820?

Had the TV six months now; the first few months I had the TV, I noticed the random reboots only like once or twice a month, so wasn't super concerned, but recently I've been noticing it as often as once every day or two.

Previously it seemed like it only happened when I was not actively watching the TV, but just had it on in the background, so I turned off all the 'eco' features (unlikely it was the cause anyway though, because the TV wouldn't always turn right back on if that was the case).

But then yesterday, the restart happened when I was kicking back and playing some Wii, and that was the last straw. or at least when I started to get more annoyed with it.

I should also mention that I work from home, and usually have the TV on in the background, so we're talking upwards of 8-10 hrs, 5 days a week. Often on mute too, which is usually how i notice the restart because when it restarts, when it comes back on, it's not on mute.

I've read through a good part of this thread and others, seen others mention it as well, so I know others have seen it as well, but I've seen no solutions or suggested root causes. I've also made sure the TV is on the latest software update (PKG4.003AAA)

Any ideas, or resolutions floating around out there?

Originally Posted by Oh-san

Hi I'm new to this forum but I've been following this thread on and off for a little over a month now. I too have the problem with the HX820 randomly rebooting. That's why I was here in the first place.

Let me preface that I have the 46" version connected to the internet via Ethernet cable to a D-Link 825 wireless router. There is no new firmware for this router for over 2 years and I'm well aware of the D-Link 655 firmware fix. Since I don't have that router and I'm not using wireless, I was stumped.

While it may seem random, I've notice my set reboot every fourth day and within first 5 minute of powering on. Immediately after the reboot, I noticed if I go into the menu screen, the widgets and the internet contents disappear. They eventually will be reloaded but it's very annoying because widget settings are gone. It's a pain to set them back to my liking to have them reset again in four days.

I have contacted SONY about this issue and they made it sound like they never heard this issue at all. They eventually sent someone over to replace the "Mainboard" and I'm still have the same issue.

Ten days ago, on a whim I unplug my Ethernet cable from the TV and the problem seem to go away to this day. The only drawback obviously is I no longer have access to internet features unless I plug it back.

My question to everyone who is having this problem, do you guys happen to be using a D-Link 825 router? If so do you have this issue with Ethernet connection. I'm thinking of trying another router to to rule out this router as the source of the problem.

Originally Posted by LBJ2

Just curious. Did you try connecting the tv wirelessly to your home network ?

Originally Posted by Oh-san

I only connect my TV wireless briefly because my wireless router is in another room. My wireless signal is rather weak. Besides, it was last on my list to test since it take a four day cycle for me to see any result if any for my case.

Originally Posted by TeqGuy

Hello,

I just bought the 46 inch hx820 through tigerdirect and received it this Monday. I am moving from the old heavy ancient Sony wega to this tv. Unfortunately, I discovered this forum only yesterday otherwise after reading about so many problems, I might have bought it from brick and mortar store instead of online. My question is what all I should be checking before the 7 day return window closes? Apologies in advance if I sound a noob but this is my first big screen lcd/led of any kind. That does'nt mean I can't tell a good picture from bad one

1) I have seen lot of posts here regarding creases and flashlighting but I am not sure what it means. What is the best way to check for them?

2) I am not sure if I got the new TV. The box it came in had a transparent tape on top side. The person who delivered opened the box from below by pressing a clip. Is there supposed to be a tape on top or should it have been sealed by some adhesive or something? Also, I noticed a few scratches on the back side of the flat plate (part of tv stand) on which the tv is mounted. Does it mean tg sold me a refurbished tv when I paid for a new one?

3) My cable box is not working (I need to get it fixed tomm) but am not very impressed by the quality of videos I saw on youtube. This might be due to the lower resolution on youtube. Also, some videos on youtube dont play even though they play fine on my laptop.

4) Watched Inception blue ray using s480 blue ray player that came bundled with the tv yesterday. The blue ray player was not connected by hdmi though. The picture looked a bit hazy/out of focus maybe.

Anything else I should be looking for? I have gone through some pages here and would be doing more reading over weekend. I did do lot of research before zeroing on this. Colors on samsung tvs looked a bit too artificial to me. I hope I am able to keep this! Thanks a ton in advance

Originally Posted by TeqGuy

Hello,

I just bought the 46 inch hx820 through tigerdirect and received it this Monday. I am moving from the old heavy ancient Sony wega to this tv. Unfortunately, I discovered this forum only yesterday otherwise after reading about so many problems, I might have bought it from brick and mortar store instead of online. My question is what all I should be checking before the 7 day return window closes? Apologies in advance if I sound a noob but this is my first big screen lcd/led of any kind. That does'nt mean I can't tell a good picture from bad one

1) I have seen lot of posts here regarding creases and flashlighting but I am not sure what it means. What is the best way to check for them?

2) I am not sure if I got the new TV. The box it came in had a transparent tape on top side. The person who delivered opened the box from below by pressing a clip. Is there supposed to be a tape on top or should it have been sealed by some adhesive or something? Also, I noticed a few scratches on the back side of the flat plate (part of tv stand) on which the tv is mounted. Does it mean tg sold me a refurbished tv when I paid for a new one?

3) My cable box is not working (I need to get it fixed tomm) but am not very impressed by the quality of videos I saw on youtube. This might be due to the lower resolution on youtube. Also, some videos on youtube dont play even though they play fine on my laptop.

4) Watched Inception blue ray using s480 blue ray player that came bundled with the tv yesterday. The blue ray player was not connected by hdmi though. The picture looked a bit hazy/out of focus maybe.

Anything else I should be looking for? I have gone through some pages here and would be doing more reading over weekend. I did do lot of research before zeroing on this. Colors on samsung tvs looked a bit too artificial to me. I hope I am able to keep this! Thanks a ton in advance

Originally Posted by skeetergmania

Hi there,

Wondering if anyone could help me out with the following:

1. Is there a setting to turn on or choose the level of the resolution upscaling for streamed videos and SD cable content? This Sony doesn't seem to be doing as good a job as the LG LM6700 that I had, which I'm using to compare against.

2. Is there anything special you have to do to get this TV to recognize a USB hard drive plugged in? The TV recognizes my DLNA server on my NAS, but it doesn't recognize the DLNA from my laptop nor the USB hard drive, which the LG did.

3. Is there a way to turn off the standby and power on leds?

Originally Posted by DaCuse

Quickly flip through this entire thread and look for posted pics (there aren't many) and you'll see an example of the crease issue, which is a very thin, faint border that looks a little brighter than the rest of the image. Some people have it around the whole screen, while others only have it on a side or two. The good thing is that you can minimalize the issue by calibrating the settings.

Flashlighting is simply non-uniform light bleed. If you were watching a dark scene at night with the lights off and you noticed that a black object looks hazy when you know it should be solid black, that would be an example of flashlighting. Many have complained about experiencing this in the corners of the HX820 but can occur anywhere else on the screen. Make sure you have LED Dynamic Control (Options button > Picture Adjustments > Advanced Settings > LED Dynamic Control) set to Standard or Low (standard blocks out more bleed-through, in my opinion). I applied it to all of my HDMI input settings.

Spend some time reading through this thread. Plenty of good info.

EDIT: You need an HDMI cable to transfer a 1080p signal (BluRay), which is why it looked fuzzy. You should also use an HDMI cable from your cable box.

And you can't judge the TV by a YouTube video. The TV upscales all signals so the extremely low resolution videos along with 480i and 480p are going to either look grainy or have a large black border around the entire picture, appearing smaller on the screen because its resolution is native (constant) 1080p.