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Official Sony HX820 Owner's Thread (46HX820, 55HX820) - Page 85

post #2521 of 2584
Quote:
Originally Posted by madsony1 View Post

Got it delivered by place. rather awesome haha, and then the broken one also went out by plane.
The set is perfect, no flashlight, no nothing. Just awesome sharp incredible video. Couldn't be better.
The best Sony tv set ever.
Yay!!! That is great!smile.gif Enjoy!!!
post #2522 of 2584
Hi all....
Question:
Does this look repairable?

DSCN9884-sonydm1_zps7af03a3a.jpg

DSCN9884-sonydm2_zpsf80c8983-1_zps7ba5cc97.jpg
post #2523 of 2584
no....
post #2524 of 2584
...unless it's lubricant or moisture caught under the glass. If you are under exchange period, return it.
post #2525 of 2584
Heads up for HX820 owners who don't have firmware update notifications engaged: Sony released a firmware update last weekend. No problems for me installing. I just now checked their support site and once again the people who maintain the site have not posted details of the most recent update. The current one showing is from 12/12/2012.

Would be nice if they would do their customers a favor and get this information out there concurrent to the release of the update. It is really irritating. I guess we have to give thanks they are updating this model at all.
post #2526 of 2584
Yes it would be nice but unlike Apple, they never give the details on the updates. I have the 55HX729 and the updates that are new don't seem to have info on them.
post #2527 of 2584
Last night, my beloved KDL-55HX820 rebooted in the middle of 'Californication' and came up blinking twice. I tried the standard troubleshooting techniques, researched this board, and decided I would have to wait until the morning to call Sony (as they were closed, of course).

This morning, I found my receipt from Pacific Sales (a GREAT place to buy a TV, BTW, a division of Best Buy), and called up Sony Support. As I had already gone through the expected t/s steps, they assigned me an Event ID# and asked that I fax in my PoP. They didn't tell me that their FAX machine seems to crap out on the last page, but they did say that I should expect to get an email response within 5 days. Oh, Lord, that was not the right thing to say.

Anyways, I also called PacSales, as I had the foresight to also purchase an extended warranty on this particular set (my fourth Sony from them) as it had been a display unit. As it is still under the manufacturer's warranty, we still have to go through Sony. Had it been another 60 days, I would have been able to test out the claims of instant replacement.

In my research on this forum, I find that I'm not the only one who has also been suffering the random reboot problem. I hope the power boards Sony is expecting to replace will solve the problem, if I don't get an exchange unit.

Although I'm still waiting to hear back on the disposition of the parts order, In the mean time, I also posted on Sony's Facebook page. Let me tell you, they must be monitoring that very closely. I had a reply almost immediately, and a follow-up phone call before very long letting me know that they have put int he request for the parts and are waiting to hear back on availability. Yes, I'm the guy who will use the Internet to complain broadly and loudly about poor customer service. I'm in the IT business, after all, so why not use my skills for evil?

Anyway, I hope Sony will get this resolved fairly quickly, as if this thing drags out over several days or weeks as it seems to have for some other folks here, well, it won't be pleasant. For Sony, anyway.

But, I really like Sony TV's. I have four of them now (KDL-40Z4100, 32XBR9, 55NX810 and the 55HX820), along with 4 Sony BD players, 2 Sony A/V receivers, a Sony Vaio for my daughter and a Sony Media Player. I bleed Sony. I expect to buy another Sony 55" or larger later this year, although I'll probably go with a Denon receiver next time.

And you know, this is the very first time I can remember having a problem with a Sony product. So, I'll keep you posted on how things turn out, and thanks for all of you in sharing your experiences, too!
post #2528 of 2584
Quote:
Originally Posted by ddreese View Post

Last night, my beloved KDL-55HX820 rebooted in the middle of 'Californication' and came up blinking twice. I tried the standard troubleshooting techniques, researched this board, and decided I would have to wait until the morning to call Sony (as they were closed, of course).

This morning, I found my receipt from Pacific Sales (a GREAT place to buy a TV, BTW, a division of Best Buy), and called up Sony Support. As I had already gone through the expected t/s steps, they assigned me an Event ID# and asked that I fax in my PoP. They didn't tell me that their FAX machine seems to crap out on the last page, but they did say that I should expect to get an email response within 5 days. Oh, Lord, that was not the right thing to say.

Anyways, I also called PacSales, as I had the foresight to also purchase an extended warranty on this particular set (my fourth Sony from them) as it had been a display unit. As it is still under the manufacturer's warranty, we still have to go through Sony. Had it been another 60 days, I would have been able to test out the claims of instant replacement.

In my research on this forum, I find that I'm not the only one who has also been suffering the random reboot problem. I hope the power boards Sony is expecting to replace will solve the problem, if I don't get an exchange unit.

Although I'm still waiting to hear back on the disposition of the parts order, In the mean time, I also posted on Sony's Facebook page. Let me tell you, they must be monitoring that very closely. I had a reply almost immediately, and a follow-up phone call before very long letting me know that they have put int he request for the parts and are waiting to hear back on availability. Yes, I'm the guy who will use the Internet to complain broadly and loudly about poor customer service. I'm in the IT business, after all, so why not use my skills for evil?

Anyway, I hope Sony will get this resolved fairly quickly, as if this thing drags out over several days or weeks as it seems to have for some other folks here, well, it won't be pleasant. For Sony, anyway.

But, I really like Sony TV's. I have four of them now (KDL-40Z4100, 32XBR9, 55NX810 and the 55HX820), along with 4 Sony BD players, 2 Sony A/V receivers, a Sony Vaio for my daughter and a Sony Media Player. I bleed Sony. I expect to buy another Sony 55" or larger later this year, although I'll probably go with a Denon receiver next time.

And you know, this is the very first time I can remember having a problem with a Sony product. So, I'll keep you posted on how things turn out, and thanks for all of you in sharing your experiences, too!

I'm afraid this problem will not go away. I have this problem and I wrote about it on the earlier posts. In fact this problem is what brought me back to this thread. I'm still having this problem after Sony replaced my main board, exchange me with a refurbished unit and untimately the HX850, which also has this problem.
post #2529 of 2584
Hi All,

I'm encountering a problem with my TV and i don't know what's its called so i can't search it in the web. does somebody know what's it called and how do i fix this.






as you can see in the picture, there's a line that shows random characters. it's started just last week. it show's rarely so its still tolerable.

Hopefully, somebody here had encountered this issue and managed to resolve it.

THank you in advance.
post #2530 of 2584
hi there. So I have a question. We bought a 46HX820 around Christmas time. The picture quality was amazing and with BluRay we were absolutely thrilled to have purchased this TV. Now last month all of a sudden we had light gray horizontal lines throughout the whole screen and the picture quality isn't that great anymore. We got it replaced by a new TV ( same Model) and again after a few days, if even that, the lines are back and we are bummed out. Does anyone know what is causing this or if we're doing something wrong? Any info would be greatly appreciated! Thank you
post #2531 of 2584
I have the KDL-46HX820 and love it. I used to have all sorts of video services available directly from the TV, like Netflix, but at some point that all went away and the option doesn't seem to be available anymore. Did they take it away with a firmware update? I'm on whatever the latest is.
post #2532 of 2584
Hi, my 46hx820 got blank screen with vertical line plus gray circle on right bottom of the sceen last night. The vertical line doesn't move and can't see menu or anything.

So I'd like to know what is the problem ,if anyone can tell what it is.

Do you guys think this symptoms are able to repair,is it worth to repair or should i get a new one





P.s. out of warranty 2 months ago
post #2533 of 2584
This is one of the dreadful things that can happen on this device.

I got mine exchanged for a new one cause they delivered a faulty unit, then, after 5 months of joy, for my surprise,
the screen is starting to unglue in one of the sides...

Another problem...

A tv that's supposed to last at least 5 years... can't even handle 5 months without ungluing? Are you kidding me?
post #2534 of 2584
Quote:
Originally Posted by madsony1 View Post

This is one of the dreadful things that can happen on this device.

I got mine exchanged for a new one cause they delivered a faulty unit, then, after 5 months of joy, for my surprise,
the screen is starting to unglue in one of the sides...

Another problem...

A tv that's supposed to last at least 5 years... can't even handle 5 months without ungluing? Are you kidding me?
You mean the Gorilla Glass? That should be covered under your warranty. Sony must fix/replace.
post #2535 of 2584
Yeah we also have the one year thing here in Brazil, but I don't wanna take this huge tv to the repair shop. I want someone to come down here and see the dreadful thing that happened to it. Then I want them to send another by plane, just like the stored did with the faulty one.

I am starting to think that buying SONY was a big big big big mistake.....

How come someone does a tv that's so expensive and there is no proper testing with the materials? Perhaps, temperatures?
A tv that's supposed to be TOUGH and handle stuff on screen, can't even be tough enough to handle it's own weight against the frame..........................
post #2536 of 2584
Sony usually repairs in home in the US due to the difficulty and hazards involved in transporting.
post #2537 of 2584
My 42HX820 was great, bought Jan 2011, wonderful picture, and then 17 months after buying it from Amazon, 5 months after the Sony warranty stopped, it died: would turn itself off right after being turned on (requiring that it be unplugged first), and the standby light in the left hand corner of the screen communicated the fatal series of 4 blinks. Fortunately I had spent the bucks on extending the warranty, something I almost never do since I figure I wouldn't be buying the product if I didn't think it was good and didn't trust the manufacturer. A week or so after I phoned the repair service, which I was told is owned by Sony, they sent someone over. He counted the blinks and phoned in his report. The warranty services is refunding what I paid for the tv, minus $80 for the technician. Searching around the Net I'm finding lots of similar instances, and I think I saw something about legal action being taken, and also on similar problems occurring with some high end Samsung models. No idea what to do with the set. Maybe someone might want to buy it for spare parts. In the meanwhile, I'm in the process of buying a plasma model from Panasonic, the VIERA TC-P55ST60. And for sure, I am getting extended warranty coverage again. I really liked the hx820 picture quality, and I think it's a shame there's a problem here. But on the positive side, I've always heard plasma sets have better pictures, and I'll be getting a larger screen size.
post #2538 of 2584
TerryofMPS. Sorry to hear about your trouble. However sounds like you made a smart move purchasing the extended warranty. I always recommend purchasing an extended warranty for these new TVs LED/LCD and Plasma alike. You'll either get your money back from the first repair or two or you may end up with a new replacement TV for your trouble. The only caveat to this advice is to shop around for the warranty itself. There are several options to choose from on line or directly from the manufacturer and they all use the same "authorized" rapair centers local to your area.
Edited by LBJ2 - 5/18/13 at 5:39pm
post #2539 of 2584
LBJ2, thanks for the expression of sympathy. Actually, after looking into advice some forum members gave, I decided to put off getting an extended warranty with the plasma from Panasonic, instead making sure that I am covered by the extended warranty that comes via my credit card. I might have actually gotten more of a reimbursement for the hx820 had I not had the extended warranty from Sony. I'm buying the plasma with Amex. Looks as if 5 years of coverage is typical with some credit cards.
post #2540 of 2584
R.I.P. My 46HX820 also died the same way last week after a year and a half. I have the sony extended warranty and waiting for a call from the. The repair guy said that the panel is dead and Sony no longer makes it. I still see that a lot of HX820's are still being sold out there but what happens to them WHEN they go. Sony no longer has them on the site. The new 47W802A does not seam to be as good as the HX820. I guess I will see what they offer. The repair guy told me if I was unhappy with the Sony offer to negotiate with them because they want to please the customer. He said everyone that he has talked to about this has been very satisfied with the out come. I am looking into a Samsung UN46F8000. Any suggestions?
post #2541 of 2584
Another 4 blink death blow. Purchased my 46HX820 in November of 2011 and it has been a great set. Yesterday, it would not power up or reset. Fortunately, I did purchase the 2 yer extended warrenty and will have it looked at on Wednesday. Hopefully it's fixable as it is a great TV when it works!
post #2542 of 2584
I was cleaning my screen and found three small divots in the screen. It almost like the top coating is peeling off the screen. The biggest is the about 3/16 of an inch. The other two are spec size but you can feel them. The unit will be two years old this week. I'm not happy.
post #2543 of 2584
Hmmm...Isn't the screen Gorilla Glass? I have the step down KDL-55HX729 which doesn't have the monolithic design (no Gorilla Glass but a high gloss screen) but I believe all the other features of the 820. This is strange.
post #2544 of 2584
how often do you guys clean your magnificents pieces of awesomeness tvs??? Each week? Each month? Every two months?
post #2545 of 2584
I can purchase a new 46HX820 for $775 out the door from a very reputable store. I'm concerned about the reliability of this after reading this forum. Does anyone have any recommendations about if I should proceed with the purchase or look for another set?
post #2546 of 2584
Hi all,

Since a couple of weeks i am the very proud owner of the 46HX820. I've bought a new Philips at first, but couldn't get used to the image and design. So after a while of searching i fell in love with te desigh of this two year old puppy!

I haven't had a second of regret but after some days i noticed that the imaging/frames seem to be going a bit fast. Like the movie or whatever is slightly forwarded by 0.4 or something.

Can anyone please tell me what that might be?

Ps. I am dutch, so my engligh might not be perfect!
post #2547 of 2584
Are you describing the sound not exactly in synch with the lips? This is a signal or source issue and not the TV. It happens occasionally on my TV (an HX729- a very similar set).
post #2548 of 2584
Hi Steve,

No, it's just like everything is a little to speedy. But not fast enough to misform the sound. The synch is perfect!
post #2549 of 2584
Quote:
Originally Posted by wickwack View Post

Hi Steve,

No, it's just like everything is a little to speedy. But not fast enough to misform the sound. The synch is perfect!

wickwack: Are you seeing what some describe as the "soap opera" effect? Check out the url below for a description.
http://reviews.cnet.com/8301-33199_7-57569102-221/what-is-the-soap-opera-effect/
Edited by LBJ2 - 9/3/13 at 11:58am
post #2550 of 2584
Quote:
Originally Posted by LBJ2 View Post

wickwack: Are you seeing what some describe as the "soap opera" effect? Check out the url below for a description.
http://reviews.cnet.com/8301-33199_7-57569102-221/what-is-the-soap-opera-effect/
Hi LBJ2,

I've seen the expression Soap Opera Effect a few times while i was searching around this forum, and i thought that it wasn't what i was looking for. But after reading your review i'm pretty sure it is what i mean.

I will turn the MotionFlow off and post my results in a week! Thanks in advance m8!
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