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The Audyssey Pro Installer Kit Thread (FAQ in post #1) - Page 134

post #3991 of 4228
3/8/13 at 12:58am
After fixing my speaker, still can't get Pro to do 9.2 without stopping. It will let me do postion 1 Ok, then it stops partway into Position 2 and tells me that it has a error with varioous channels. This is frustrating with Pro! Yes ddingle, please keep me updated about what is going on with this.

I went to the Integra site to file a complaint and they have shut it down for feedback. Too many issues with products??

Thanx, Bill
Edited by bsoko2 - 3/8/13 at 1:31am
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post #3992 of 4228
3/8/13 at 11:24am
Got someone at Integra and they refered me to a guy named Brian Sanderford at 877-454-4800. I called him and explained what was going on with Pro calibration and the issues some of us had trying to calibrate 9.2. After some discussion his adivce was to take the Integra into the repair center to have it checked out. Brian was very nice to communicate with and further said that this was the first time that he had heard about this issue. Screw it as I will just run 7.2 with Pro and upgrade in a few years.

Bill
Edited by bsoko2 - 3/8/13 at 5:47pm
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post #3993 of 4228
3/8/13 at 12:28pm
Quote:
Originally Posted by bsoko2 View Post

Got someone at Integra and they refered me to a guy named Brian Sanderford at 877-454-4800. I called him and explained what was going on with Pro calibration and the issues some of us had trying to calibrate 11.2. After some discussion his adivce was to take the Integra into the repair center to have it checked out. Brian was very nice to communicate with and further said that this was the first time that he had heard about this issue. Screw it as I will just run 7.2 with Pro and upgrade in a few years.

Bill

 

You have got me confused now Bill. The 80.3 is a 9 channel processor. How would it do an 11 channel calibration?  I agree it should do a 9 channel calibration - but 11 is impossible. What am I missing here?

 

Remind me again which channels you want to calibrate?  I am assuming:

 

  1. Front Left
  2. Centre
  3. Front Right
  4. Surround Left
  5. Surround Right
  6. Rear Surround Left
  7. Rear Surround Right
  8. Left Height OR wide
  9. Right Height OR wide

 

You need to tell the unit in speaker config menu that you are running heights, wides or both. Here is an extract from my 5509 manual (same unit, different badge):

 

Front High + Front Wide 􏰇Yes:

The “Front High” and “Front Wide” settings
( page 53) are automatically switched to “80Hz(THX)” if they were set to “None”.
When the “Front High + Front Wide” setting is set to “Yes”, the audio of front wide is output from the SURR BACK terminals.

􏰇 No:
“Front Wide” is automatically switched to “None”. 

 

As you can see, if you are running both front heights AND wides at the same time (IOW you answered 'yes') you cannot then run Surround Back channels (you only have 9 channels to play with).

 

If you want to run Surround Backs, you have to answer NO to that question and then choose whether to run Heights OR Wides in a subsequent menu.

 

Is this your understanding of how it all works?

 

If you have the speaker config set up incorrectly (eg you answered yes but you are only running Heights) then some of the channels will not be available (in the example in this sentence, the Surround Backs will not be available). If some of the channels are not available/correctly specified, then when you run Audyssey it will not detect the channels, which is what I think you are saying is happening.

 

The confusion sometimes arises because people count all the possible channels (11) and assume they can all be used at the same time - but this is not possible on a 9.2 unit of course.

 

Please confirm you have the menu selections that you need for the config you are running and then let's see if we can get any further.

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post #3994 of 4228
3/8/13 at 5:47pm
^ ^ ^ Sorry, I meant 9.2!
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post #3995 of 4228
3/8/13 at 11:34pm
Still having issues with Pro freezing at 2nd postion calibration with subwoofer(s).

So after each Pro calibration, I save the first calibration measerment then move onto the 2nd calibration until it freezes.

Shut everything down then resart it all over again and go to the saved measurement and load it into Pro then start the process all over again.

So I measure, save measurement, shut it all down, retsart it all and calibrate. Don't know why it all freezes on the subwoofer measurement on the 2nd calibration.
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post #3996 of 4228
3/9/13 at 2:44am
OK, all of this starting and stopping didn't do any justice to Pro as SQ sucked! Went back to XT32 and will put Pro away until I upgrade next year. It was a strange issue though!

Bill
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post #3997 of 4228
3/9/13 at 4:08am
Quote:
Originally Posted by bsoko2 View Post

Still having issues with Pro freezing at 2nd postion calibration with subwoofer(s).

So after each Pro calibration, I save the first calibration measerment then move onto the 2nd calibration until it freezes.

Shut everything down then resart it all over again and go to the saved measurement and load it into Pro then start the process all over again.

So I measure, save measurement, shut it all down, retsart it all and calibrate. Don't know why it all freezes on the subwoofer measurement on the 2nd calibration.

You sure you have the correct speaker configuration set in Pro?

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post #3998 of 4228
3/9/13 at 7:20am
Thread Starter 
Quote:
Originally Posted by bsoko2 View Post

...Went back to XT32 and will put Pro away until I upgrade next year...
Upgrade what? If the pre/pro, then I'd contact Luke about these issues and if cannot offer a solution ask for a credit towards your next Pro license.
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post #3999 of 4228
3/9/13 at 7:37am
@bsoko2

Are you using an IP remote control of the 80.3 (Roomie Remote, oRemote, etc.)?

If so, make sure any instances of IP connections to the 80.3 are erminated, as control may periodically poll the 80.3 and interfere with the Audyssey network connection. When I had the 80.3, this happened with Roomie. When I quit the app, the issue went away.

You might want to try a processor reset on the 80.3 as well if you haven't, though all settings will be lost. If you have another PC to try, try it...could be related to that (Window version, other software/drivers in conflict with the comm from Aufyssey.

I use a relatively cheap laptop with nothing else on it except software dedicated to my HT (Audyssey, Lumagen, Chromapure) to minimize any chance of driver conflicts causing issues.
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post #4000 of 4228
3/9/13 at 12:31pm
Thanx guys and everything you have suggested I have looked at and that is all I have done for the past 3 days. I do have a dedicated laptop for just Ht but I will look at trying another one to see if it is the problem. Sun is out today so I have to go and do the 1st mowing of the year of (J Deere Garden tractor) 60.000 sq ft of grass. No, it is not the smoking kind!

Bill
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post #4001 of 4228
3/9/13 at 12:35pm
Well, if it was, and there was 60k square feet of it, you'd have hired a Pro Installer!
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post #4002 of 4228
3/9/13 at 12:50pm
Quote:
Originally Posted by pepar View Post

Well, if it was, and there was 60k square feet of it, you'd have hired a Pro Installer!

 

Or, we'd have all turned up to fix it for him ;)

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post #4003 of 4228
3/9/13 at 1:10pm
Or he wouldn't give a hoot. wink.gif
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post #4004 of 4228
3/9/13 at 6:06pm
. . . and the rest of you wouldn't either!
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post #4005 of 4228
3/10/13 at 4:00am
Quote:
Originally Posted by pepar View Post

Well, if it was, and there was 60k square feet of it, you'd have hired a Pro Installer!

 

Quote:
Originally Posted by kbarnes701 View Post

Quote:
Originally Posted by pepar View Post

Well, if it was, and there was 60k square feet of it, you'd have hired a Pro Installer!

 

Or, we'd have all turned up to fix it for him ;)

 

Quote:
Originally Posted by pepar View Post

Or he wouldn't give a hoot. wink.gif

 

Quote:
Originally Posted by bsoko2 View Post

. . . and the rest of you wouldn't either!

 

We'd better quit this before the Mods toke exception.... :)

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post #4006 of 4228
3/10/13 at 8:19am
LOL
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post #4007 of 4228
3/10/13 at 11:13am
Hi,

After 3 Pro successfull calibrations since the acquisition of my 8801, today I wanted to try another Pro curve design.

Alas it was impossible to access the 8801 as I constantly got the "Timeout error" message.

Now hard and soft wise (Win 7 Pro 64) everything is strictly identical to the previous Pro cals I made of this 8801, so I'm dry of solutions. Knowing that I suspected a Prolific driver pb and properly deinstalled it, to reinstall the one proposed on Audyssey's site. But no luck...

So any ideas? Many thks.

Hugo
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post #4008 of 4228
3/10/13 at 11:53am
Hi again,

In addition to what I wrote above, some complementary informations:

- in fact the computer seems to access the 8801, as the 8801 lower screen indicates Audyssey Calibration, but then on the computer after "some" time appears the window "Timeout error",

- now if in this case Pro 3.6 is closed and reopened, instead of the "Timeout error" appears the message (from memory) "impossible to access, please check 2way remote communication"

- but then as I shut down the 8801 several times to get out of the Audyssey Calibration mode and as the 8801 restarts at Ref -55dB and in the Internet Radio mode, subjectively, I'd say that something has been modified in the sound, as even if the levels seem to be the same (I checked) something is different, even though it is or should be the same (Pro) cal.

Now as I hate "toys" that don't work, luckily for Audyssey, there is nothing on the market today that can compete with Pro, as otherwise there would have been a new customer. mad.gif

Hugo
Edited by Hugo S - 3/10/13 at 11:59am
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post #4009 of 4228
3/10/13 at 12:50pm
Hugo,

Are you using a smartphone remote control app or some other remote control (other than the one that came with it)? If so, turn it off.

Jeff
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post #4010 of 4228
3/10/13 at 2:17pm
Quote:
Originally Posted by Hugo S View Post

Hi again,

In addition to what I wrote above, some complementary informations:

- in fact the computer seems to access the 8801, as the 8801 lower screen indicates Audyssey Calibration, but then on the computer after "some" time appears the window "Timeout error",

- now if in this case Pro 3.6 is closed and reopened, instead of the "Timeout error" appears the message (from memory) "impossible to access, please check 2way remote communication"

- but then as I shut down the 8801 several times to get out of the Audyssey Calibration mode and as the 8801 restarts at Ref -55dB and in the Internet Radio mode, subjectively, I'd say that something has been modified in the sound, as even if the levels seem to be the same (I checked) something is different, even though it is or should be the same (Pro) cal.

Now as I hate "toys" that don't work, luckily for Audyssey, there is nothing on the market today that can compete with Pro, as otherwise there would have been a new customer. mad.gif

Hugo

Have you tried the ' turnoff/unplug/replug/power on' trick.
I was having a similar problem a little while back and this simple reset trick fixed it. Its the same thing that DTV tells you to bo with its boxes and it works quite often with equipment driven by a microprocessor. Worth a try if you haven't tried it already.

Tom
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post #4011 of 4228
3/11/13 at 2:06am
Slt Jeff,
Quote:
Originally Posted by pepar View Post

Hugo,

Are you using a smartphone remote control app or some other remote control (other than the one that came with it)? If so, turn it off.

Jeff

Thks for this appreciated suggestion. And no on a regular basis, I actually don't use anything of this kind... even though the Marantz iPhone App is a nice gadget (ah les "besoins" du monde moderne... biggrin.gif).

But I do have a Harmony 1100 for "general" use... now for all calibration processes the original remote is much more adapted, so this is the one I use

Amclt,

Hugo
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post #4012 of 4228
3/11/13 at 2:07am
Hi Tom,
Quote:
Originally Posted by tngiloy View Post

Have you tried the ' turnoff/unplug/replug/power on' trick.
I was having a similar problem a little while back and this simple reset trick fixed it. Its the same thing that DTV tells you to bo with its boxes and it works quite often with equipment driven by a microprocessor. Worth a try if you haven't tried it already.

Tom

No I haven't tried that and sure I'll give it a try.

Merci.

Hugo
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post #4013 of 4228
3/11/13 at 7:38am
Bon chance, mon ami, bon chance!
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post #4014 of 4228
3/13/13 at 10:02am
I have left a message with Audyssey Tech every day since last Friday about my install issue (post #3995) with Pro and haven't gotten a response from them. Also sent a email and no reply. This is poor customer service from Audyssey!
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post #4015 of 4228
3/13/13 at 10:25am
Freezes ... the Pro software freezes? The laptop, too?
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post #4016 of 4228
3/13/13 at 11:06am
Quote:
Originally Posted by bsoko2 View Post

I have left a message with Audyssey Tech every day since last Friday about my install issue (post #3995) with Pro and haven't gotten a response from them. Also sent a email and no reply. This is poor customer service from Audyssey!

 

I have to say that it doesn't seem untypical of Audyssey these days. I experienced similar issues when I had to return my Pro preamp to them because they forgot to include the correct power supply with it and the one I used blew it up. Sadly, since they got into all the peripheral activity with the 'Market' thing and their range of products they now push, they dont seem very interested in us enthusiasts. Chris K doesn't even reply to posts on Ask Audyssey any more and he gave up reading the Audyssey thread a long time ago. Jerry posted a very well documented bug report for them but they more or less ignored then points he was making. Sad really.

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post #4017 of 4228
3/13/13 at 11:34am
Quote:
Originally Posted by pepar View Post

Freezes ... the Pro software freezes? The laptop, too?

Pro software does not freeze. There is no ping from the LS channel or Subwoofer channel when running a 2nd position calibration. A popup appearrs after the 2nd position calibration is run and says that the LS and Subwoofer channel detected no speaker and to fix the speakers and rerun. Pro runs just fine thru the 1st position calibration with no issues. Now, I get a pink tone from all speakers when running a speaker level calbration thru the prepro so I know that it is not a speaker issue and XT32 does a calibration of 8 positons just fine with no issues. so?????
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post #4018 of 4228
3/13/13 at 1:15pm
Quote:
Originally Posted by kbarnes701 View Post

I have to say that it doesn't seem untypical of Audyssey these days. I experienced similar issues when I had to return my Pro preamp to them because they forgot to include the correct power supply with it and the one I used blew it up. Sadly, since they got into all the peripheral activity with the 'Market' thing and their range of products they now push, they dont seem very interested in us enthusiasts. Chris K doesn't even reply to posts on Ask Audyssey any more and he gave up reading the Audyssey thread a long time ago. Jerry posted a very well documented bug report for them but they more or less ignored then points he was making. Sad really.

He's still occasionally active on Audyssey's Tech Talk FB page. But otherwise it's obvious their focus is on products aimed at a non-enthusiast market (as well as some professional audio).
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post #4019 of 4228
3/15/13 at 3:13pm
I got the HDMI board replaced on my pre-pro, and as a result the MAC address (last 4 digits) has changed. The pro cal software complains about the mismatch. What should I do to change the MAC address - without paying the additional $150 for a new license? Please let me know.

Thanks
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post #4020 of 4228
3/15/13 at 3:20pm
Quote:
Originally Posted by audio1246 View Post

I got the HDMI board replaced on my pre-pro, and as a result the MAC address (last 4 digits) has changed. The pro cal software complains about the mismatch. What should I do to change the MAC address - without paying the additional $150 for a new license? Please let me know.

Thanks

 

This has come up before. Email Luke at Audyssey and explain the situation and they will fix it for you.

 

JLoke@audyssey.com

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