Quote:
Originally Posted by
kbarnes701 
I don't have a clue either, Stuart - but it seems to have been, unfortunately, a pattern for some time. I just think their focus as a company has shifted from stand-alone room correction to 'products' (into which category I also include the 'consumer' versions of MultEQ). Licensing MultEQ to high-volume AVR manufacturers is going to be highly profitable I suspect, compared with comparatively small numbers of Pro licensees. Just a guess on my part. The purpose of a company is to maximise returns for its shareholders, so I can't really blame them if they have made this shift of focus, although it leaves those customers who have paid several hundred dollars feeling neglected, I admit. It's a shame because their customer service used to be impeccable.
Chris K. still responds to posts on the FB Audyssey Tech thread. I comment there occasionally. Some of those posts might be helpful for more technical questions that Chris can choose (or not) to answer.
My guess is that you're right. Given that they have a relatively finished product with MultiEQ Audyssey, they might just be in a maintenance mode in the product lifecycle from their POV, especially since the number of Pro licenses is likely tiny (a few thousand?). You don't have the volume, or the degree of line extension/enhancements, that an Oppo might have for their BluRay players, so effectively devoting 8/5, let alone 24/7 live resources to Audyssey support is a cost center compared to putting the same time and energy into wireless speakers, licensing for mobile platforms, headphones etc.
Also, given that you've got five or more years of back history on Audyssey 101, and a small community of PITA "enthusiasts" to provide support on those forums (i.e. us), it's unfortunately a good business decision for a small company to move away from live support or working with AVR manufacturers to make niche improvements to their software (sorry, but the SubEQ multi-sub bug falls into that when you're small). Of course, I'd be happy to be wrong.
At least bsoko2 isn't dealing with offshore customer service! Even as things stand, I'd much rather have the support that Audyssey currently provides than the customer service of a certain major airline. Try setting up a business trip using miles, and find that EVERY link that is provided on their website as bookable flights can't be confirmed when you go through multiple screens. Turns out that their offshore support folks told me that I should not book int'l flights with their partners using miles on the website, only make live calls to reservations to verify which flights actually have real, vs. 'notional', seats available. True story from last week! And from what a friend told me, it's been that way for at least two years. Ugh...
I’d still try that one I have though - maybe that will actually go direct to someone's inbox.... 
