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The Audyssey Pro Installer Kit Thread (FAQ in post #1) - Page 138

post #4111 of 5250
Thread Starter 
Quote:
Originally Posted by kbarnes701 View Post

...I came onto AVS to ask a question in the Audyssey thread about how to connect dual subs, and seem to have been here ever since. smile.gif

LOL. It has been a mutually wonderfully beneficial relationship with the AVS community-you give back so much of what you've gotten.

My "I came to AVS because..." story:
My old Schnauzer dog, in his senility, peed on my aging Sony AVR. I went out to Best Buy and on impulse purchased a clearance demo Denon AVR 988 with no OM at 75% off. So I came online to try to figure out how to get it to work! May the old pup RIP for starting me on my HT/music upgrade journey.
post #4112 of 5250
Thread Starter 
Quote:
Originally Posted by sdrucker View Post

It looks awfully smooth to me.....but I see that he used 1/3 smoothing for that final blue line with the PEQ. No wonder it looks so good LOL...
Quote:
Originally Posted by AustinJerry View Post

Yes, smoothing the final result does produce a flat response. Heck, at 1/3 smoothing, my response looks darn near perfect as well. biggrin.gif
Good pick-up guys.

Hey, I have some impressively flat 1/6 smoothing Pro "After" graphs I can post to show I don't need PEQ! biggrin.gif
post #4113 of 5250
Quote:
Originally Posted by SoundofMind View Post

Quote:
Originally Posted by kbarnes701 View Post

...I came onto AVS to ask a question in the Audyssey thread about how to connect dual subs, and seem to have been here ever since. smile.gif

LOL. It has been a mutually wonderfully beneficial relationship with the AVS community-you give back so much of what you've gotten.

My "I came to AVS because..." story:
My old Schnauzer dog, in his senility, peed on my aging Sony AVR. I went out to Best Buy and on impulse purchased a clearance demo Denon AVR 988 with no OM at 75% off. So I came online to try to figure out how to get it to work! May the old pup RIP for starting me on my HT/music upgrade journey.

 

LOL - that is a lovely story. 

 

Thanks for the kind words BTW. I continue to be amazed at the breadth and depth of knowledge to be found here.

post #4114 of 5250
Quote:
Originally Posted by bsoko2 View Post

I got this email from Audyssey support today:

Hi Bill,

As this is something that was previously working with the same software, we are going to test the same AVR and see what results we get.

Thank you,
Support – Audyssey Laboratories, Inc.


So Audyssey is going to try and duplicate my issue with PRO on not giving a chirp during calibration with pro on 2nd position LSurr and not recognizing the 7th channel and sub channel.

I don't know if this will help at all, but before I got my Integra 80.3/pro-kit I was using an Anthem/ARC set-up.
At one point I was having a similar problem as you're having when running ARC (Anthem's room correction) and it was suggested that turning off the firewall might help. And it did.
Apparently the firewall was blocking or interfering with the communication between the laptop and the processor enough that it caused it to get hung-up on a speaker sweep and not progress to the next speaker. Its not exactly the same problem, but similar enough that it might be worth a try. And its pretty easy to turn off the firewall.
Just remember to turn your firewall back on after you're done.

Tom
post #4115 of 5250
Quote:
Originally Posted by tngiloy View Post

I don't know if this will help at all, but before I got my Integra 80.3/pro-kit I was using an Anthem/ARC set-up.
At one point I was having a similar problem as you're having when running ARC (Anthem's room correction) and it was suggested that turning off the firewall might help. And it did.
Apparently the firewall was blocking or interfering with the communication between the laptop and the processor enough that it caused it to get hung-up on a speaker sweep and not progress to the next speaker. Its not exactly the same problem, but similar enough that it might be worth a try. And its pretty easy to turn off the firewall.
Just remember to turn your firewall back on after you're done.

Tom

Thanx, I'll give it a try on Monday.
post #4116 of 5250
Quote:
Originally Posted by bsoko2 View Post

Quote:
Originally Posted by tngiloy View Post

I don't know if this will help at all, but before I got my Integra 80.3/pro-kit I was using an Anthem/ARC set-up.
At one point I was having a similar problem as you're having when running ARC (Anthem's room correction) and it was suggested that turning off the firewall might help. And it did.
Apparently the firewall was blocking or interfering with the communication between the laptop and the processor enough that it caused it to get hung-up on a speaker sweep and not progress to the next speaker. Its not exactly the same problem, but similar enough that it might be worth a try. And its pretty easy to turn off the firewall.
Just remember to turn your firewall back on after you're done.

Tom

Thanx, I'll give it a try on Monday.

This would be an excellent candidate for the FAQ if it solves the problem for you Bill. Please keep us posted - and good luck!

post #4117 of 5250
Quote:
Originally Posted by tngiloy View Post

I don't know if this will help at all, but before I got my Integra 80.3/pro-kit I was using an Anthem/ARC set-up.
At one point I was having a similar problem as you're having when running ARC (Anthem's room correction) and it was suggested that turning off the firewall might help. And it did.
Apparently the firewall was blocking or interfering with the communication between the laptop and the processor enough that it caused it to get hung-up on a speaker sweep and not progress to the next speaker. Its not exactly the same problem, but similar enough that it might be worth a try. And its pretty easy to turn off the firewall.
Just remember to turn your firewall back on after you're done.

Tom

Didn't work, issue still happening! Still haven't heard back from Integra tech yet.
post #4118 of 5250
Quote:
Originally Posted by Kal Rubinson View Post

Now someone needs to market a set of 1/3 octave smoothing earplugs.
Can't wait for those! Love this comment, made me really smile:D
post #4119 of 5250
Yay! I got a new license from audyssey last night. After waiting for more than a week I went ahead and created another ticket on the support site. It was addressed within 6 hrs.

Well as they say - All's well that ends well smile.gif
post #4120 of 5250
Glad to hear!

Jeff
post #4121 of 5250
Quote:
Originally Posted by bsoko2 View Post

Didn't work, issue still happening! Still haven't heard back from Integra tech yet.

Rats !!!
I was really hoping it might work.

Tom
post #4122 of 5250
Integra sent me back to Audyssey as Pro is a add on and not really Integra issue as XT32 works just fine.

Went to Audyssey and tech's had tried to duplicate my issue and can't. They said that they think they could have a bug with the latest firmware upgrade of Pro that is causing channels not to be recognized on a 2nd position and are sending me a older version with Integra DHC 80.3 on it to try. It was a feeling that a older version should work as no problem like this had been reported. I'll report later what happens.

Bill
post #4123 of 5250
New Pro user here. I'm unable to measure more than one listening position because of the USB-to-serial time-outs ("Communications timeout error"). I get a timeout either before position 2 or when position 2 data is being transferred to the AVR. I have followed the directions from the FAQ and tried unplugging the cable and reinserting it, but that does not clear the error. The only way I've found to get around it is to soft reset the AVR by unplugging it for 10-15 mins. Simply turning it off and then back on doesn't do it; Audyssey software starts with "Please check the connection and verify that 2-way remote is set to not used" error.
I'm using Denon 4311CI, cable supplied with the kit, no extension cables, software version 3.6 and Win 7 driver from the downloads section of the Audyssey site. Any suggestions?
post #4124 of 5250
Quote:
Originally Posted by Kisakuku View Post

New Pro user here. I'm unable to measure more than one listening position because of the USB-to-serial time-outs ("Communications timeout error"). I get a timeout either before position 2 or when position 2 data is being transferred to the AVR. I have followed the directions from the FAQ and tried unplugging the cable and reinserting it, but that does not clear the error. The only way I've found to get around it is to soft reset the AVR by unplugging it for 10-15 mins. Simply turning it off and then back on doesn't do it; Audyssey software starts with "Please check the connection and verify that 2-way remote is set to not used" error.
I'm using Denon 4311CI, cable supplied with the kit, no extension cables, software version 3.6 and Win 7 driver from the downloads section of the Audyssey site. Any suggestions?

I have been using the exact same configuration for several years.  I experience the serial port timeout, but only after about five minutes of inactivity, and unplugging/re-insetting the USB end of the cable always clears the issue. This is not a Pro software issue, and is most likely caused by your laptop hardware and drivers.  You don't mention which O/S you are using.  I am running Win7 23-bit.  Not sure if the O/S has anything to do with it.

 

i believe in process of elimination to get to root cause.  Any way you could borrow another laptop to see if it is the issue?

post #4125 of 5250
Quote:
Originally Posted by AustinJerry View Post

I have been using the exact same configuration for several years.  I experience the serial port timeout, but only after about five minutes of inactivity, and unplugging/re-insetting the USB end of the cable always clears the issue. This is not a Pro software issue, and is most likely caused by your laptop hardware and drivers.  You don't mention which O/S you are using.  I am running Win7 23-bit.  Not sure if the O/S has anything to do with it.

i believe in process of elimination to get to root cause.  Any way you could borrow another laptop to see if it is the issue?

I'll try that, thank you. The problematic laptop was an Asus Zenbook Prime with Win7 64-bit and only USB 3.0 ports, but also have an old Toshiba with WinXP 32-bit and USB 2.0.
post #4126 of 5250
Quote:
Originally Posted by Kisakuku View Post


I'll try that, thank you. The problematic laptop was an Asus Zenbook Prime with Win7 64-bit and only USB 3.0 ports, but also have an old Toshiba with WinXP 32-bit and USB 2.0.

 

Please report back on the results.

post #4127 of 5250
Hi,
Quote:
Originally Posted by Kisakuku View Post

I'll try that, thank you. The problematic laptop was an Asus Zenbook Prime with Win7 64-bit and only USB 3.0 ports, but also have an old Toshiba with WinXP 32-bit and USB 2.0.

Having a similar Asus Win7 64bits Pro laptop, I would suggest that while calibrating you keep the laptop connected to its power source. As these laptops have energy management protocols which, when they are just internal battery powered, temporarily disconnect some functions, possibly USB.

Happy Easter,

Hugo
post #4128 of 5250

Has anyone downloaded the new 3.7 Pro Software yet?  It has an interesting new option where you can choose to use just one mic position but still get a full calibration, obviously taking far less time to perform. You have to input precise dimensions of your room, together with openings and furnishings, and Pro calculates the effect it would have heard had the mic been used in several positions, as we have all done before so many times.

 

Full details of this latest development can be found on the Audyssey Pro Installer site.

post #4129 of 5250
Quote:
Originally Posted by kbarnes701 View Post

Has anyone downloaded the new 3.7 Pro Software yet?  It has an interesting new option where you can choose to use just one mic position but still get a full calibration, obviously taking far less time to perform. You have to input precise dimensions of your room, together with openings and furnishings, and Pro calculates the effect it would have heard had the mic been used in several positions, as we have all done before so many times.

 

Full details of this latest development can be found on the Audyssey Pro Installer site.

 

I also notice that all the known bugs have been fixed now, and that they are now allowing a no-charge license transfer if you buy a new AVR.  Chris also announced he will be returning to the Audyssey thread to answer our questions.

post #4130 of 5250
Quote:
Originally Posted by AustinJerry View Post

I also notice that all the known bugs have been fixed now, and that they are now allowing a no-charge license transfer if you buy a new AVR.  Chris also announced he will be returning to the Audyssey thread to answer our questions.

Is there a charge to upgrade from 3.6 to 3.7 ?? If so, how much ??

Does it fix the Onkyo/Integra problem of not uploading the correct distance and levels for multiple subs when doing a subsequent calibration, or do I need to wait for an Onkyo/Integra firmware upgrade ??

Tom
post #4131 of 5250
Quote:
Originally Posted by AustinJerry View Post

Chris also announced he will be returning to the Audyssey thread to answer our questions.

Where did you get that information from? He stopped responding at ask.audyssey.com a couple of weeks ago and now he will answer questions at AVS? Is there a new product he needs to promote?
post #4132 of 5250
Anybody try using previous data with the new version? Or is this a April 1 fantasy? I did not find 3.7 on the site .
Edited by jmschnur - 4/1/13 at 7:57am
post #4133 of 5250
Quote:
Originally Posted by markus767 View Post


Where did you get that information from? He stopped responding at ask.audyssey.com a couple of weeks ago and now he will answer questions at AVS? Is there a new product he needs to promote?

 

I have this information from a good source, Markus, here.

post #4134 of 5250
Quote:
Originally Posted by Kisakuku View Post

I'll try that, thank you. The problematic laptop was an Asus Zenbook Prime with Win7 64-bit and only USB 3.0 ports, but also have an old Toshiba with WinXP 32-bit and USB 2.0.

I seem to remember needing to use different drivers for 64-bit Win 7. I got them on the chip maker's website - Prolific in my case. It was the adapter that came with the Pro kit.

Jeff
post #4135 of 5250
Quote:
Originally Posted by Hugo S View Post

Hi,
Having a similar Asus Win7 64bits Pro laptop, I would suggest that while calibrating you keep the laptop connected to its power source. As these laptops have energy management protocols which, when they are just internal battery powered, temporarily disconnect some functions, possibly USB.

Happy Easter,

Hugo

Thank you. Forgot to mention that the laptop was plugged in to eliminate power management issues.

Quote:
Originally Posted by pepar View Post

I seem to remember needing to use different drivers for 64-bit Win 7. I got them on the chip maker's website - Prolific in my case. It was the adapter that came with the Pro kit.

Jeff

I'll try that, thank you. I also ordered the Plugable USB to serial cable just to try the newest Prolific chip and driver combo.
post #4136 of 5250
Quote:
Originally Posted by AustinJerry View Post

I have this information from a good source, Markus, here.

smile.gif
post #4137 of 5250
Thread Starter 
^LOL You guys had me goin for a second till I realized what day it is... biggrin.gif
post #4138 of 5250
Quote:
Originally Posted by SoundofMind View Post

^LOL You guys had me goin for a second till I realized what day it is... biggrin.gif

Keith's post was _just_ this side of believable, but the fix of all 'known bugs' was a dead giveaway of this being JOTD (joke of the day).

They do have an iDevice app, AMP, that will adjust frequency response of a known brand of headphones to some acoustic model. Anyone try it?
post #4139 of 5250
Quote:
Originally Posted by sdrucker View Post


Keith's post was _just_ this side of believable, but the fix of all 'known bugs' was a dead giveaway of this being JOTD (joke of the day).

They do have an iDevice app, AMP, that will adjust frequency response of a known brand of headphones to some acoustic model. Anyone try it?

 

Yes, I tried it.  I can hear a difference, but I'm not sure it is any better than the EQ settings available for the iPod app.  It only works if you are playing music stored on the IOS device.  It doesn't work, for example, if you are listening to music from a streaming source like Pandora, which is 95% of my listening on a mobile device.

 

It supports my B&W earbuds, but not my PSB M4U2 headphones.

post #4140 of 5250
Thread Starter 
^Speaking of buds, bud, I just recieved official Stereophile earbuds as a gift for renewing my subscription.

After listening for 15 secs I can say that they apparently uncannily model the acoustics of the Boston Symphony Hall-
as heard by someone standing in the alley outside. frown.gif
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