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The Audyssey Pro Installer Kit Thread (FAQ in post #1) - Page 146

post #4351 of 5281
Quote:
Originally Posted by markrubin View Post

^^^^

I am also using Audyssey Pro with 8801: connect via RS232 via USB adapter to PC

Once you get the Pro kit, you have to go online and buy a license to use it with the 8801: it is definitely supported

Thats what I wanted to read thanks Mark cool.gif .I should be recieving my unit next week.
post #4352 of 5281
Is there a guide where I can read in installing the Audyssey pro to the Marantz ?
post #4353 of 5281
Frank, there is nothing to install on the AVR. Of course, you need to install the latest version of the software on your laptop, and then connect the laptop to the AVR using the USB-to-RS232 cable. You might find the information in the Audyssey Pro FAQ useful (see post 3048 in this thread).
post #4354 of 5281
Quote:
Originally Posted by AustinJerry View Post

Frank, there is nothing to install on the AVR. Of course, you need to install the latest version of the software on your laptop, and then connect the laptop to the AVR using the USB-to-RS232 cable. You might find the information in the Audyssey Pro FAQ useful (see post 3048 in this thread).

Thanks mate will have a look.
post #4355 of 5281
Hi again Franck,
Quote:
Originally Posted by Franin View Post

Thanks Hugo just one more question do you connect via RS232 or LAN?

Thank you

... as everything has already been said... wink.gif

Have fun,

Hugo
post #4356 of 5281
Quote:
Originally Posted by kbarnes701 View Post

Not to gainsay anything in your report there, Fitz, but according to Chris K, unless Audyssey pops up the 'ambient noise too high' warning, there is sufficient signal to noise, after the two attempts with raised SPL of the chirps, to give a normal calibration.  Not that I always take Chris's word as the gospel - just sayin'.

I am familiar with the quote from Chris. I can understand Audyssey's ability to detect sufficient signal vs. more constant background noise that was there before and after the calibration test tone. What I am also suggesting is that momentary, intermittent noises during the test tone could also affect the frequency balance or decay issues Audyssey picks up. I do not see how Audyssey would know the difference between what the speaker is putting out into the room and a momentary external noise that happened to be more or less time coincident with it on one channel or another. The two would be additive. Obviously, the magnitude of the external noise plays a role, and some might be insignificant in the final result.

I do feel anecdotally that I get more consistent results from somewhat more obsessive care about avoiding any external noise. In any case, it cannot hurt.
post #4357 of 5281
Quote:
Originally Posted by AustinJerry View Post

Frank, there is nothing to install on the AVR. Of course, you need to install the latest version of the software on your laptop, and then connect the laptop to the AVR using the USB-to-RS232 cable. You might find the information in the Audyssey Pro FAQ useful (see post 3048 in this thread).

I could not find Marantz AustinJerry do I connect the Calibrated Preamplifier “LINE OUT” cable to the Marantz Av8801 front panel 'V.AUX' Left channel audio input like I do with the Denon's?


Thank you
post #4358 of 5281
Hi there,
Quote:
Originally Posted by Franin View Post

I could not find Marantz AustinJerry do I connect the Calibrated Preamplifier “LINE OUT” cable to the Marantz Av8801 front panel 'V.AUX' Left channel audio input like I do with the Denon's?

Thank you

Not Jerry... but the answer to your question is: "Yes".

Hugo
post #4359 of 5281
For those with older Audyssey pro kits (mine is 4+ years old) the Prolific chip in the USB to RS232 converter that was part of the older kits is not supported in Windows 8. With a newer USB to RS232 convertor I have had no issues with the current release of Audyssey Pro on Windows 8.
post #4360 of 5281
Quote:
Originally Posted by retate View Post

For those with older Audyssey pro kits (mine is 4+ years old) the Prolific chip in the USB to RS232 converter that was part of the older kits is not supported in Windows 8. With a newer USB to RS232 convertor I have had no issues with the current release of Audyssey Pro on Windows 8.

Thank you, this is very important information! Do you have any information for the converter, like a part number, or a link to where it can be purchased? This would be a very useful addition to the FAQ.
post #4361 of 5281
Quote:
Originally Posted by AustinJerry View Post

Thank you, this is very important information! Do you have any information for the converter, like a part number, or a link to where it can be purchased? This would be a very useful addition to the FAQ.

This one should be a safe bet:

Quote:
Originally Posted by Kisakuku View Post

I bought a Plugable USB-serial adapter (along with a DB9 male/female mini gender changer and a Plugable 32' USB extension cable) and installed the latest Prolific driver that Plugable supplies on their site.

OS compatibility:
Windows 8 / 7 / Vista / Server 2008 (32 & 64-bit) WDF WHQL Driver: v3.4.36.247
Windows XP / XP / Server 2003 / 2000 (32 & 64-bit) WDM WHQL Driver: v2.1.35.211
post #4362 of 5281
Quote:
Originally Posted by AustinJerry View Post

Thank you, this is very important information! Do you have any information for the converter, like a part number, or a link to where it can be purchased? This would be a very useful addition to the FAQ.

The following from www.prolific.com.tw documents the chip versions that are not supported, and their current recommendation.

•Windows 8 is NOT supported in PL-2303HXA/XA EOL (End-of-Life) chip versions.
•Prolific recommends to buy PL-2303HXD (HX Rev D) chip or newer generation chip versions

An example of device that includes the Prolific chip that is supported on Windows 8 and is available from Amazon and others is "TRENDnet USB to RS-232 Serial Converter TU-S9 (White)". The "White" model is "Version v2.0R". Earlier versions (blue or black I believe) may have the chip that is end of life.

I have also used a Keyspan "USA-19HS" USB to RS-232 converter (non Prolific chip) successfully with Windows 8 and Audyssey.

One cautionary note is that original Audyssey RS-232 converter was a male DB-9 end with screw ins for retention. The above two units have a male DB-9 end, but they have standoffs to accept screw ins for retention purposes. The standoffs will prevent mating with the DB-9 connectors on audio equipment such as a Marantz AV-8801. There are two solutions to this problem. Either remove or cut off the standoffs or use a DB-9 extension cable that is designed with screw ins on both the male and female end. An example of a suitable extension cable is http://www.microcenter.com/product/219870/DB9_M-F_Extension_Cable_6_Foot.
post #4363 of 5281

Thanks, Bob, good information.

post #4364 of 5281
Quote:
Originally Posted by retate View Post

Either remove or cut off the standoffs or use a DB-9 extension cable that is designed with screw ins on both the male and female end. An example of a suitable extension cable is http://www.microcenter.com/product/219870/DB9_M-F_Extension_Cable_6_Foot.

A cheaper alternative that doesn't require any DIY is a DB9 male/female mini gender changer like the one I linked above or similar.
post #4365 of 5281

Or better yet, stick with Windows 7.  wink.gif

 

If there is a better example of "If it ain't broke, don't fix it" than Windows 8, I am unaware of it.

post #4366 of 5281
Quote:
Originally Posted by AustinJerry View Post

Or better yet, stick with Windows 7.  wink.gif

If there is a better example of "If it ain't broke, don't fix it" than Windows 8, I am unaware of it.

Well, my port time-out issues were happening on Win 7 64-bit and it seemed like a good idea to get a well-known USB to RS232 adapter with continuing driver support.
post #4367 of 5281
Quote:
Originally Posted by Kisakuku View Post

Well, my port time-out issues were happening on Win 7 64-bit and it seemed like a good idea to get a well-known USB to RS232 adapter with continuing driver support.

Yes, I recall your issues, and the upgrade was certainly appropriate for you. My Windows 8 comment was a more general one, and a bit tongue-in-cheek.
post #4368 of 5281

Minor FYI:

 

I received a replacement Denon 4520 today.  After purchasing a Pro license for it, I was able to load a measurement file created using the old 4520, i.e. there isn't anything in the measurement file that checks the MAC address of the hardware being used.

 

On a side note, I was also able to load the saved configuration file, so replacing the AVR was a simple process.  No new calibration required.  And, as reported earlier, Audyssey will credit my account when they deactivate the old Pro license.

post #4369 of 5281
Sure, this is as it should be as long as the speakers didn't change in any way, though changing amplification would probably cause me to redo my calibration. Congratulations on the minimal hassle swap!

Jeff
post #4370 of 5281
Quote:
Originally Posted by pepar View Post

Sure, this is as it should be as long as the speakers didn't change in any way, though changing amplification would probably cause me to redo my calibration. Congratulations on the minimal hassle swap!

Jeff

 

You are probably correct, Jeff.  Anyhow, I am running a fresh calibration today because I want to make sure everything is functioning properly on the new AVR before returning the old one.

 

Jerry

post #4371 of 5281
Quote:
Originally Posted by AustinJerry View Post

You are probably correct, Jeff.  Anyhow, I am running a fresh calibration today because I want to make sure everything is functioning properly on the new AVR before returning the old one.

Jerry

Good thinking!

Jeff
post #4372 of 5281
I need some help here.

I just got my Pro kit for use with a Marantz AV8801.

I am using a MacbookAir running Windows 8 in Bootcamp.

Initially I tried to use the USB-RS232 cable that came with the kit but I could not get the driver to work and after doing some research online it looks like there is no Win 8 driver for it. When I ran the Pro program it got stuck on choosing a COM port (none were listed).

Then I used a Keyspan USA-19HS USB-RS232 that I have used before with this laptop. This one immediately sees the COM port. When I choose it the Marantz immediately goes to the "Audyssey Calibration" screen, so I know that the computer is communicating with the Marantz. Then it just gets stuck and I get one of two error - one error says something about a timeout and the other says that there was a communication error and make sure that the 2way remote is set to NOT USED.

I have researched this a bit and found that the known solution is to pull out the USB end out of the computer and then plug it back in. I have tried this numerous times and it does not work. I have tried this before and after clicking OK to the error message and nothing happens.

Any ideas?

Thanks in advance.

David
post #4373 of 5281
Quote:
Originally Posted by dschamis View Post

I need some help here.

I just got my Pro kit for use with a Marantz AV8801.

I am using a MacbookAir running Windows 8 in Bootcamp.

Initially I tried to use the USB-RS232 cable that came with the kit but I could not get the driver to work and after doing some research online it looks like there is no Win 8 driver for it. When I ran the Pro program it got stuck on choosing a COM port (none were listed).

Then I used a Keyspan USA-19HS USB-RS232 that I have used before with this laptop. This one immediately sees the COM port. When I choose it the Marantz immediately goes to the "Audyssey Calibration" screen, so I know that the computer is communicating with the Marantz. Then it just gets stuck and I get one of two error - one error says something about a timeout and the other says that there was a communication error and make sure that the 2way remote is set to NOT USED.

I have researched this a bit and found that the known solution is to pull out the USB end out of the computer and then plug it back in. I have tried this numerous times and it does not work. I have tried this before and after clicking OK to the error message and nothing happens.

Any ideas?

Thanks in advance.

David

Typically, timeout errors have been computer hardware/driver issues. Complicating your configuration is that you are emulating Windoze on Apple hardware. A few here use Macs and a few have the 8801, but I don't know how many do both or how many of those had timeout issues. Have you consulted with Audyssey's Pro Installer tech support?

You could give in to the Dark Side and pick up a Wintel laptop for several hundred dollars ... wink.gif

Jeff
post #4374 of 5281
Quote:
Originally Posted by pepar View Post

Quote:
Originally Posted by dschamis View Post

I need some help here.

I just got my Pro kit for use with a Marantz AV8801.

I am using a MacbookAir running Windows 8 in Bootcamp.

Initially I tried to use the USB-RS232 cable that came with the kit but I could not get the driver to work and after doing some research online it looks like there is no Win 8 driver for it. When I ran the Pro program it got stuck on choosing a COM port (none were listed).

Then I used a Keyspan USA-19HS USB-RS232 that I have used before with this laptop. This one immediately sees the COM port. When I choose it the Marantz immediately goes to the "Audyssey Calibration" screen, so I know that the computer is communicating with the Marantz. Then it just gets stuck and I get one of two error - one error says something about a timeout and the other says that there was a communication error and make sure that the 2way remote is set to NOT USED.

I have researched this a bit and found that the known solution is to pull out the USB end out of the computer and then plug it back in. I have tried this numerous times and it does not work. I have tried this before and after clicking OK to the error message and nothing happens.

Any ideas?

Thanks in advance.

David

Typically, timeout errors have been computer hardware/driver issues. Complicating your configuration is that you are emulating Windoze on Apple hardware. A few here use Macs and a few have the 8801, but I don't know how many do both or how many of those had timeout issues. Have you consulted with Audyssey's Pro Installer tech support?

You could give in to the Dark Side and pick up a Wintel laptop for several hundred dollars ... wink.gif

Jeff

Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

I thought about buying a Windows machine but am worried about how aggravated I'd be if it doesn't work. Can some give me the model of a known recent Windows laptop that works perfectly with an AV8801?
post #4375 of 5281
Quote:
Originally Posted by dschamis View Post


Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

I thought about buying a Windows machine but am worried about how aggravated I'd be if it doesn't work. Can some give me the model of a known recent Windows laptop that works perfectly with an AV8801?

 

To be honest, I don't think I have ever heard of anyone having a problem with a Windows laptop when running the Pro software.  At least not a problem that has a perfectly reasonable work-around.  I would not be concerned.

post #4376 of 5281
Quote:
Originally Posted by AustinJerry View Post

To be honest, I don't think I have ever heard of anyone having a problem with a Windows laptop when running the Pro software.  At least not a problem that has a perfectly reasonable work-around.  I would not be concerned.

I just dug up an old Win XP laptop, installed everything on it and got the same error.

Maybe I don't understand the work-around. Once I get the error I pull out the USB cable from the computer and put it back in - am I doing something wrong here? I'm sorry to sound dumb but can someone explain to me the workaround that is supposed to solve this issue - thanks!
post #4377 of 5281
Quote:
Originally Posted by dschamis View Post


I just dug up an old Win XP laptop, installed everything on it and got the same error.

Maybe I don't understand the work-around. Once I get the error I pull out the USB cable from the computer and put it back in - am I doing something wrong here? I'm sorry to sound dumb but can someone explain to me the workaround that is supposed to solve this issue - thanks!

 

When you pull it out and stick it back in, does it work then?  BTW, I have no idea whether the serial-to-USB drivers work in Windows XP.  That's back-leveled three operating systems...

post #4378 of 5281
Quote:
Originally Posted by AustinJerry View Post

 

When you pull it out and stick it back in, does it work then?  BTW, I have no idea whether the serial-to-USB drivers work in Windows XP.  That's back-leveled three operating systems...

It works on my old XP laptop just fine.

post #4379 of 5281
Quote:
Originally Posted by AustinJerry View Post

When you pull it out and stick it back in, does it work then?  BTW, I have no idea whether the serial-to-USB drivers work in Windows XP.  That's back-leveled three operating systems...

It does not work at all. Pulling the USB out and putting it back in only gets the same error.

When am I supposed to pull the USB out? I read somewhere that its after you hit the OK button on the error. Then I put it back in and click on the arrow again - when I do this I get the same error.

This happens to me with a WinXP laptop and the original cable and with a Win8 (Bootcamp) laptop and a Keyspan cable.

Is there any setting on the Marantz that I need to change?

Also, the mic preamp light initially turned on when I got it but after a short period of time the light went out - is this normal? Now when I plug it in to AC power the light does not come on.

Thanks again for the help.

David
post #4380 of 5281
Quote:
Originally Posted by dschamis View Post

It does not work at all. Pulling the USB out and putting it back in only gets the same error.

When am I supposed to pull the USB out? I read somewhere that its after you hit the OK button on the error. Then I put it back in and click on the arrow again - when I do this I get the same error.

This happens to me with a WinXP laptop and the original cable and with a Win8 (Bootcamp) laptop and a Keyspan cable.

Is there any setting on the Marantz that I need to change?

Also, the mic preamp light initially turned on when I got it but after a short period of time the light went out - is this normal? Now when I plug it in to AC power the light does not come on.

Thanks again for the help.

David

This is really starting to make me crazy - what does "2Way Remote is set to Not Used" even mean? Is there some setting?

The one thing I know is that the computer is connecting to the Marantz because the Audyssey logo pops up on the screen and the front display of the Marantz.
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