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post #4381 of 5258

OK, let's go through this step-by-step.

 

First of all, you should have downloaded and installed the Prolific Serial-to-USB device driver and installed it on the laptop.

 

Next, after powering on the laptop, you should be connecting the USB-Serial cable between the AVR and the laptop (USB end at the laptop, of course).  When you plug the cable in, you should get a pop-up on the laptop saying "Device driver installed successfully" (at least on Windows 7).

 

Now, you would launch the Pro software and select your AVR from the list of supported AVR's.  After doing so, you should get a pop-up allowing you to select a Com channel for the connection, e.g. Com3 or Com4, etc.

 

After selecting the com port, the Audyssey Pro logo should be displayed on your monitor screen.  (BTW, this would indicate that the Serial-to-USB connection is working)  After 15-30 seconds, you will be prompted to enter the license key.

 

Assuming everything is OK to this point, you will proceed through several configuration screens and arrive at the subwoofer level-checking screen, which is the first time the mic will actually be used.  And yes, the red light on the mic amplifier should be on at this time.  You should also have connected the output cable from the mic amp to the left AUX IN front panel connection on the AVR.

 

Did you get this far?  If not, exactly where did it fail, and can you provide a screen shot of the error message?

post #4382 of 5258
These two tidbits should be put in the FAQ. It took me a day and a half to figure it out.
Tidbit 1: The USB to RS232 included in the kit does work under windows 7 & 8. One must make sure that the right drivers are loaded. You can check to see in the device manager. There should not be any yellow exclamation mark. Do Not use the built in drivers on Win8. Manually load the one on the installer portal website or use the one I use which is version prolific 3.4.48.272.

Tidbit 2: To get around the 2Way error, One must turn Network to OFF ON STANDBY. Then physically unplug your unit from the network. Turn the unit off, then restart it, then run Audyssey pro. This was driving me nuts b/c I was getting the same errors. You might have to repeat the tidbit 2 process if it doesn't connect. IF IT DOESN'T CONNECT, you need to turn off the AV8801, then turn it back on, & try again. THIS IS IMPORTANT!

I'm using the original supplied USB RS232 cable & Win8 x64. It works! I was getting the same errors using the same UHS keyspan adapter. I figured neither serial adapter was the cause of that error, so I tried the supplied one with proper drivers again. I'm sure the Keyspan works as well using my method. By the way, once connected, I never got the time out error.
Quote:
Originally Posted by dschamis View Post

I need some help here.

I just got my Pro kit for use with a Marantz AV8801.

I am using a MacbookAir running Windows 8 in Bootcamp.

Initially I tried to use the USB-RS232 cable that came with the kit but I could not get the driver to work and after doing some research online it looks like there is no Win 8 driver for it. When I ran the Pro program it got stuck on choosing a COM port (none were listed).

Then I used a Keyspan USA-19HS USB-RS232 that I have used before with this laptop. This one immediately sees the COM port. When I choose it the Marantz immediately goes to the "Audyssey Calibration" screen, so I know that the computer is communicating with the Marantz. Then it just gets stuck and I get one of two error - one error says something about a timeout and the other says that there was a communication error and make sure that the 2way remote is set to NOT USED.

I have researched this a bit and found that the known solution is to pull out the USB end out of the computer and then plug it back in. I have tried this numerous times and it does not work. I have tried this before and after clicking OK to the error message and nothing happens.

Any ideas?

Thanks in advance.

David

Edited by Geronimo.USMC - 6/15/13 at 9:14pm
post #4383 of 5258
Geronimo, I don't see how the network setting can affect anything, because with Denon/Marantz the network plays no role in the Pro calibration. I have done many Pro calibrations with my 4520, and its default setting is Network Always On. I have never had an issue. I wonder why your experience is different?
post #4384 of 5258
Quote:
Originally Posted by AustinJerry View Post

Geronimo, I don't see how the network setting can affect anything, because with Denon/Marantz the network plays no role in the Pro calibration. I have done many Pro calibrations with my 4520, and its default setting is Network Always On. I have never had an issue. I wonder why your experience is different?
My method worked for me after a day & a half of wrestling getting past the "2WAY" error. I googled what was meant by 2way timeout & researched it. It referenced a setting in Integra & Onkyo products under their "NETWORK" setting. It said to change 2way remote to not used. In the AV8801 manual setting the off on standby is the way to turn off Network Control. I figured it was the equivalent and after I did that & disconnected the ethernet cord, Bam!, it worked.
post #4385 of 5258
Quote:
Originally Posted by AustinJerry View Post

Geronimo, I don't see how the network setting can affect anything, because with Denon/Marantz the network plays no role in the Pro calibration. I have done many Pro calibrations with my 4520, and its default setting is Network Always On. I have never had an issue. I wonder why your experience is different?
My research included this post and the link in his post.
Quote:
Originally Posted by pepar View Post


Actually, this error is from interference from IP control devices such as ORemote and Pro's communication with the attached device. I don't know that it always interferes, but when it does turning off the remote function clears the error and allows normal Pro operation. On my Onkyo, there is a "Remote" setting in the "Network" section of the menu. I am sure this has come up ... I think I have posted on it before ... I looked in the Pro FAQ and didn't see it mentioned.

Once I have established communications between Pro and a receiver/processor, I have never had a communications time-out error. For anyone who does, I would suggest looking at this as a possibility. And if the error specifically mentions "2 way remote," I'd bet on it.

Jeff

edit: here is one of my posts on the issue.
See these posts
Strange thing is I am not using any Network Control devices controlling the AV8801 , but I have a lot of gear on the network & I did download the Marantz & Denon Android control apps a long time ago. Heck I even had my Android phone off when I attempted several times, & still got the "2WAY" error
These tidbits should be included in the FAQ. It would've saved me a day & a half and a few trips to RadioShack.
Edited by Geronimo.USMC - 6/15/13 at 9:47pm
post #4386 of 5258
Thread Starter 
^@dscamis
^I don't run a Pro cal often on my Denon A100/4311, and last one's been awhile. Also, I'm no tech wiz and not good about keeping detailed notes about procedure. But I feel your pain so will offer this little bit to add to the exc help Jerry has offered just in case it may help as I have gotten the com port error. I may have plugged into usb com 2 instead of 1 or vice versa, I don't recall. But IIRC I physically unplugged it from the laptop usb port, then plugged into the other port-then when the port choice prompt appeared I selected the correct one.

I use an old windows Vista laptop and the orig Pro serial to usb cable. Fortunately I've had no signif problems, even when I added an Blue Rigger usb2.0 active usb extension cable so I could operate the laptop from the next room.
post #4387 of 5258
Quote:
Originally Posted by Geronimo.USMC View Post

These two tidbits should be put in the FAQ. It took me a day and a half to figure it out.
Tidbit 1: The USB to RS232 included in the kit does work under windows 7 & 8. One must make sure that the right drivers are loaded. You can check to see in the device manager. There should not be any yellow exclamation mark. Do Not use the built in drivers on Win8. Manually load the one on the installer portal website or use the one I use which is version prolific 3.4.48.272.

Tidbit 2: To get around the 2Way error, One must turn Network to OFF ON STANDBY. Then physically unplug your unit from the network. Turn the unit off, then restart it, then run Audyssey pro. This was driving me nuts b/c I was getting the same errors. You might have to repeat the tidbit 2 process if it doesn't connect. IF IT DOESN'T CONNECT, you need to turn off the AV8801, then turn it back on, & try again. THIS IS IMPORTANT!

I'm using the original supplied USB RS232 cable & Win8 x64. It works! I was getting the same errors using the same UHS keyspan adapter. I figured neither serial adapter was the cause of that error, so I tried the supplied one with proper drivers again. I'm sure the Keyspan works as well using my method. By the way, once connected, I never got the time out error.

Tidbit 2 did the trick - amazing - thank you very much.

I can confirm that with adjusting the network settings as per above, using a Win8 MacbookAir (Bootcamp) and a Keyspan USA-19HS, this works fine.

Thanks again.
post #4388 of 5258
OK - next question.

When I run the sub matching I seems to get ~137db for each sub no matter how I adjust the subs - this is strange, right?

Thanks again in advance.
post #4389 of 5258
Thread Starter 
^yup, strange. The sub level window allows real-time measurement so you can adjust the Vol control on each sub itself till it's in the acceptable zone. Tip: I like to set each sub several dB lower (just into the too-low red zone) yielding sub ch trim levels closer to 0 when combined.
post #4390 of 5258
Quote:
Originally Posted by SoundofMind View Post

^yup, strange. The sub level window allows real-time measurement so you can adjust the Vol control on each sub itself till it's in the acceptable zone. Tip: I like to set each sub several dB lower (just into the too-low red zone) yielding sub ch trim levels closer to 0 when combined.

Here's a weird question - does the light on the MIC preamp need to be on all the time? For some reason the light initially went on when I first plugged it in but now it does not seem to go on when the device is plugged in to AC power.
post #4391 of 5258
Quote:
Originally Posted by dschamis View Post

Here's a weird question - does the light on the MIC preamp need to be on all the time? For some reason the light initially went on when I first plugged it in but now it does not seem to go on when the device is plugged in to AC power.

If the mic seems to be working properly, it is possible that the LED is bad, or has an intermittent connection. Normally, the LED would be constantly illuminated.

A reading of 137dB indicates something is wrong. 137dB would be painfully loud. Perhaps something is wrong with the mic. Did you try what SoM recommended, adjusting the sub's gain as the level-setting screen is displayed? What reading do you get when the sub gain is all the way to zero?
post #4392 of 5258
Thread Starter 
^Odd indeed. I'd expect to get zero levels, not maxed, if the pramp is actually cutting out. Hmmm...

ds, I'd first disconnect the mic from the pre. Then visually recheck the electrical connections from the pre itself all the way back to the wall. Next I'd very gently wiggle the connections at each point to see if that causes the light issue.

If that's all OK I'd next turn my attention to the mic itself. Here's a rough troublehoot prodedure I just made up. Exit Autosetup, disconnect the preamp from the pre/pro then reconnect the mic to the preamp. Reconnect the preamp to the pre/pro through a regular input like CD. Then with the mic facing the back wall to avoid feedback, and volume set to zero to protect your speakers, select that input and set mode to stereo. Speak into the mic while gradually increasing the pre/pro volume control. At some point a functioning mic should allow you to hear your voice very clearly out of 1 speaker. I think.

If all else fails I'd send an email to Audyssey tech support.
post #4393 of 5258
Quote:
Originally Posted by AustinJerry View Post

If the mic seems to be working properly, it is possible that the LED is bad, or has an intermittent connection. Normally, the LED would be constantly illuminated.

A reading of 137dB indicates something is wrong. 137dB would be painfully loud. Perhaps something is wrong with the mic. Did you try what SoM recommended, adjusting the sub's gain as the level-setting screen is displayed? What reading do you get when the sub gain is all the way to zero?

The same - I have a feeling this is related to the MIC preamp light not being on.

The weird thing is that even with the light off when I unplug the preamp I immediately get an error, so it knows the difference between being plugged in and not being plugged in - but still gives these very high readings, no matter how low or high I set the sub.

I will call Aud tomorrow.
post #4394 of 5258
^^^

Apparently, you got past the USB-to-serial adapter issues ... I was going to ask if the laptop has a serial port. But now it seems like there might be other issues. Isn't technology fun?

Jeff
post #4395 of 5258
Quote:
Originally Posted by dschamis View Post

I need some help here.

I just got my Pro kit for use with a Marantz AV8801.

I am using a MacbookAir running Windows 8 in Bootcamp.

Initially I tried to use the USB-RS232 cable that came with the kit but I could not get the driver to work and after doing some research online it looks like there is no Win 8 driver for it. When I ran the Pro program it got stuck on choosing a COM port (none were listed).

Then I used a Keyspan USA-19HS USB-RS232 that I have used before with this laptop. This one immediately sees the COM port. When I choose it the Marantz immediately goes to the "Audyssey Calibration" screen, so I know that the computer is communicating with the Marantz. Then it just gets stuck and I get one of two error - one error says something about a timeout and the other says that there was a communication error and make sure that the 2way remote is set to NOT USED.

I have researched this a bit and found that the known solution is to pull out the USB end out of the computer and then plug it back in. I have tried this numerous times and it does not work. I have tried this before and after clicking OK to the error message and nothing happens.

Any ideas?

Thanks in advance.

David

 

 

EDIT: Answer redundant in David's case (glad you got connected). I’ll leave it here rather than delete it on the offchance it may be of some use to someone else at some time.

 

 

 

 

Hi David,

 

I am a longtime Mac user. I have found on more than one occasion that running Windows under Bootcamp is not always perfectly successful because the Mac cannot always find and use drivers (and sometimes hardware) in the way that Windows expects it to be used. Also Audyssey Pro requires microsoft .NET Framework 2.0 and this may not (I am speculating) play well under Bootcamp, for example. Also it is complicated by the requirement to use a USB-RS232 converter.

 

HST, I have not tried to run Pro on Windows under Bootcamp so the above may be off beam. To save myself the hassle I bought the cheapest WIndows laptop I could find (with W7 installed at that time) and I have used this with no issues at all with Pro software. It also doubled as the laptop of choice for my OmniMic and now for REW, so it has become my 'AV laptop'. I realise that running Windows is probably anathema to you and the thought of buying a Windows PC can bring out a severe case of collywobbles in any dedicated Mac user, but it may be the best option for you. It will of course also cost you even more $$$ than you have already invested in Pro.

 

If Audyssey themselves can't help resolve the problem you are having, you may find that neither can anyone else even in this exceptionally helpful and useful thread. Sorry I can't suggest anything positive, but thought my own experience with the Mac/Windows/Pro might be relevant in some way. Good luck.


Edited by kbarnes701 - 6/16/13 at 10:06am
post #4396 of 5258
Quote:
Originally Posted by pepar View Post

Quote:
Originally Posted by dschamis View Post

I need some help here.

I just got my Pro kit for use with a Marantz AV8801.

I am using a MacbookAir running Windows 8 in Bootcamp.

Initially I tried to use the USB-RS232 cable that came with the kit but I could not get the driver to work and after doing some research online it looks like there is no Win 8 driver for it. When I ran the Pro program it got stuck on choosing a COM port (none were listed).

Then I used a Keyspan USA-19HS USB-RS232 that I have used before with this laptop. This one immediately sees the COM port. When I choose it the Marantz immediately goes to the "Audyssey Calibration" screen, so I know that the computer is communicating with the Marantz. Then it just gets stuck and I get one of two error - one error says something about a timeout and the other says that there was a communication error and make sure that the 2way remote is set to NOT USED.

I have researched this a bit and found that the known solution is to pull out the USB end out of the computer and then plug it back in. I have tried this numerous times and it does not work. I have tried this before and after clicking OK to the error message and nothing happens.

Any ideas?

Thanks in advance.

David

Typically, timeout errors have been computer hardware/driver issues. Complicating your configuration is that you are emulating Windoze on Apple hardware. A few here use Macs and a few have the 8801, but I don't know how many do both or how many of those had timeout issues. Have you consulted with Audyssey's Pro Installer tech support?

You could give in to the Dark Side and pick up a Wintel laptop for several hundred dollars ... wink.gif

Jeff

 

Bootcamp isn't an emulator, Jeff. It simply turns the Mac into any old Intel machine (Intel Macs are basically PCs) and thus allows Windows to run natively on the hardware. But see my reply to David - you are right - it doesn't always play ball 100% - usually driver issues.

post #4397 of 5258
Quote:
Originally Posted by dschamis View Post

OK - next question.

When I run the sub matching I seems to get ~137db for each sub no matter how I adjust the subs - this is strange, right?

Thanks again in advance.
'
Hey, make sure the line out is going into the front panel AUX 1 LEFT, if you didn't.
post #4398 of 5258
Integra DHC-80.3 Connection Errors using MultEQ Pro calibration

I have been trying to perform a Pro calibration on an Integra DHC-80.3 unit with no success. Basically, i get one of three different errors in the MultEQ software sometimes before it even begins the first test tones, but never going beyond Measurement #1, Left Channel. I've read most of the posts on this thread, and spoken with both Audyysey's technical and QA staff along with tech support at Integra and both point to the other as the problem.

Error Message that appear in windows:
  1. On the Zone Configuration page, when Clicking on the Right arrow (next), get an error: “Communication timeout during response transfer, please check the LAN cable
  2. On the Measurement screen, for position 1 (eg), it usually does generate one test tone, and then get this error: “MultEQ Error: Communication with the device failed. Please check the connection and try again”.
  3. And this error when we try again: “Fail to measure response, error message: Object reference not set to an instance of an object

Details:
  • Integra has latest firmware (maybe the problem?): 2012-07-05 - Version 1081-0700-0210-5103
  • Have tried MultEQ v3.5 and v3.6 software on 4 computers (Win7pro, Windows XP laptop, Windows XP desktop, Windows 8) -- all produce same result
  • Have done both microprocessor reset and ALL CLEAR on the Integra
  • Have tried both DHCP and Static IP addresses / have connected through LAN via Router as well a direct-connect with a Crossover cable

Audyysey technical staff says that the 80.3 in their lab works just fine, so recommended we replace the Integra unit. We did that. Surprisingly, we are getting the same exact errors on an entirely different Integra DHC-80.3! That's why we rebuilt a new laptop with a clean install of Windows XP -- presuming it must be a software issue -- but the same errors appear.

Talking with Audyssey further, they said that for the new Integra units, the calibration part of the MultEQ software--because it now uses the LAN port on the pre--is written by Integra. So, my only guess is that the latest firmware introduced some bug that prohibits Pro calibration. Has anyone experienced any of these issues? Please help!

BTW--it seems like Audyssey might be going through a reduction in force--most of their most recent senior technical staff (VP Engineering, Director of Development, Luke, etc.. have all recently left the company between December 2012 and April 2013. Concerning!


post #4399 of 5258
Quote:
Originally Posted by NorthwestMedia View Post


BTW--it seems like Audyssey might be going through a reduction in force--most of their most recent senior technical staff (VP Engineering, Director of Development, Luke, etc.. have all recently left the company between December 2012 and April 2013. Concerning!
 

Sorry to hear of your problems.

 

Your comments above are interesting and bear out what I have personally suspected for some time, which is that Audyssey is no longer really interested in us Pro users and their unwillingness to fix known and repeatable bugs in the Pro software seems to bear this out. This is purely my own opinion, but I am saddened and angered in equal measure that the Pro kit, which has cost me $700 plus carriage to the UK, is allowed to flounder mostly unsupported (except via this great thread) and that agreed software issues are simply left unresolved. Add to that the fact that there is NO documentation or user manual for my unit (Onkyo 5509) and that the 'help' in the program itself is actually wrong! (Advice is to hook up the mic via the Aux analogue input on the unit when it is in fact the PC analogue input that needs to be used, for example). IMO this is disgraceful lack of customer care.

 

To lose so many senior staff, so quickly, is indeed worrying. To paraphrase Oscar Wilde, "to lose one senior staff member may be regarded as a misfortune; to lose more looks like carelessness..."

post #4400 of 5258
Any news on a new version of Pro? Especially fixing/displaying the dual subwoofer distance & level settings, after a measurement reload.
post #4401 of 5258
Quote:
Originally Posted by Geronimo.USMC View Post

Any news on a new version of Pro? Especially fixing/displaying the dual subwoofer distance & level settings, after a measurement reload.

Not to be a killjoy, but given the changes at Audyssey, and their focus on extending their apps to mobile devices, wireless audio, and headphones lately, I wouldn't expect anything other than occasional updates enabling use with new receivers if this trend continues. Welcome back to the future, to us ex-Pioneer fans. rolleyes.gif

I'm happy enough with my Pro install and XT32, at least for frequency response (thanks to REW for tweaks), but moving forward to look at impulse response and room correction software, I'm hoping that Dirac eventually makes its way into more affordable platforms for AVR use. There's been rumors of a standalone box in the price range of, say, a Lumagen Radiance, but it would need to be in between a pre/pro and an amp.

Otherwise the REW rabbit hole of acoustic treatments may be the future as the major focus of 'enthusiast' energy and time (if not money) if Audyssey remains a 'finished product'.
Edited by sdrucker - 6/16/13 at 2:20pm
post #4402 of 5258
Quote:
Originally Posted by Geronimo.USMC View Post

'
Hey, make sure the line out is going into the front panel AUX 1 LEFT, if you didn't.

I was sure to do this.

My preamp runs hot - is that normal? I have a feeling that I have a preamp problem now.
post #4403 of 5258
Quote:
Originally Posted by pepar View Post

^^^

Apparently, you got past the USB-to-serial adapter issues ... I was going to ask if the laptop has a serial port. But now it seems like there might be other issues. Isn't technology fun?

Jeff

Yup - problem #1 solved and then quickly moved to a new one. My wife actually thinks that I enjoy these challenges - I'm not so sure that she's right.
post #4404 of 5258
Quote:
Originally Posted by dschamis View Post

I was sure to do this.

My preamp runs hot - is that normal? I have a feeling that I have a preamp problem now.

Is it enclosed with little to no ventilation?

Jeff
post #4405 of 5258
Quote:
Originally Posted by Geronimo.USMC View Post

Any news on a new version of Pro? Especially fixing/displaying the dual subwoofer distance & level settings, after a measurement reload.

 

New version?  They aren't even fixing problems in the current version so I doubt it.

 

The sub distance level settings are worse than that - it isn't just after a measurement reload that Audyssey gets it wrong. Even ion a new calibration one of the two sub distances set is always one of the previous sub distances set. I forget it if it is 1 or 2 but it doesn't really matter. If your last AVR setting was, for example, Sub 1 = 10.6ft and Sub 2 =13.6 ft, when you run a new cal, one of the sub distances will always be one of those. I have observed this numerous times with my Onkyo 5509 and Pro.  Pro also only has one field for sub settings even though it is setting two subs. You can see this on the Certificates where it just lists one sub.*  Additionally, when Pro runs the sub measurements (after the first mic position) it transfers first Sub 1 measurement and then Sub 2 measurement, even though both subs are pinged as one, after the first mic position. 

 

*See on the attached certificate example - it shows the distance and trim for ONE sub (the "main subwoofer" which is a meaningless term) even though I have two identical subs. 

 

post #4406 of 5258
Keith, how's that Audyssey Pro Installer Kit Complaint FAQ coming? tongue.gif

Jeff
post #4407 of 5258
Quote:
Originally Posted by pepar View Post

Keith, how's that Audyssey Pro Installer Kit Complaint FAQ coming? tongue.gif

Jeff

 

Unfortunately, Jeff, complaints to Audyssey about the bugs and shortcomings in Pro fall on deaf ears, assuming there are still ears there to listen with in the first place these days ;)  I believe it was Jerry who compiled a meticulous report (as he invariably does) and submitted it to Audyssey to no avail. IIRC they even acknowledged some of the submitted problems but said they would not be fixed!

 

Over on the Emotiva threads, Emo is constantly bashed because of the poor quality of their instruction manuals. But at least they actually have some! What possible excuse can there be for having no up to date documentation at all for Pro and many of the Pro-capable units such as my own 5509. If it hadn’t been for this thread I would never have been able to use Pro at all simply because there is no documentation of how to wire it up let alone use it. Some Pro units use network connectivity, some use serial connectivity, some connect the preamp output to the AVR's Aux terminal, some to the PC terminal etc etc... no documentation, so how does anyone know what to do with their $700 kit?  They rely on a bunch of generous guys on AVS who freely give their time and expertise, that's how. Does that sound to you like the way a professional company operates?  No, nor to me neither.

 

Gosh, when Audyssey sent out my kit with a vital component missing ("each kit is triple checked before dispatch" - yeah, right), and I asked for reassurance that the replacement would operate correctly with my calibrated mic, instead of being given an answer, Luke told me "not to worry" as though I was a 5 year old asking where babies come from. And now Luke isn't even there in a patronising capacity it appears.

 

Yes, there is much to complain about - and if I thought any action would be taken, I would indeed complain.


Edited by kbarnes701 - 6/16/13 at 5:05pm
post #4408 of 5258
Quote:
Originally Posted by pepar View Post

Is it enclosed with little to no ventilation?

Jeff

No - not enclosed at all. Sitting in an open area.
post #4409 of 5258
Quote:
Originally Posted by dschamis View Post

No - not enclosed at all. Sitting in an open area.

I'm pretty sure that there is something wrong with the MIC PREAMP. It is running very hot and the light does not turn on.

I skipped the sub matching screen and went to the speaker tests. It ran the test tone for all the speakers and then reported that none of the speakers were detected.

Just to be sure - I have made the following connections:

- Laptop to Marantz via USB=>RS232 cable

- MIC to MIC PREAMP via long red cable that comes with the kit

- MIC PREAMP to Marantz via long red cable with the small cabe that converts the tip to an RCA style tip

- MIC PREAMP connect to DC power adapter and power connected to the wall


That's it - am I missing anything?
post #4410 of 5258
Quote:
Originally Posted by dschamis View Post

I'm pretty sure that there is something wrong with the MIC PREAMP. It is running very hot and the light does not turn on.

I skipped the sub matching screen and went to the speaker tests. It ran the test tone for all the speakers and then reported that none of the speakers were detected.

Just to be sure - I have made the following connections:

- Laptop to Marantz via USB=>RS232 cable

- MIC to MIC PREAMP via long red cable that comes with the kit

- MIC PREAMP to Marantz via long red cable with the small cabe that converts the tip to an RCA style tip

- MIC PREAMP connect to DC power adapter and power connected to the wall


That's it - am I missing anything?

Nope, all correct. You have a defective unit. Time to call Audyssey.
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