Unfortunately, Jeff, complaints to Audyssey about the bugs and shortcomings in Pro fall on deaf ears, assuming there are still ears there to listen with in the first place these days I believe it was Jerry who compiled a meticulous report (as he invariably does) and submitted it to Audyssey to no avail. IIRC they even acknowledged some of the submitted problems but said they would not be fixed!
Over on the Emotiva threads, Emo is constantly bashed because of the poor quality of their instruction manuals. But at least they actually have some! What possible excuse can there be for having no up to date documentation at all for Pro and many of the Pro-capable units such as my own 5509. If it hadn’t been for this thread I would never have been able to use Pro at all simply because there is no documentation of how to wire it up let alone use it. Some Pro units use network connectivity, some use serial connectivity, some connect the preamp output to the AVR's Aux terminal, some to the PC terminal etc etc... no documentation, so how does anyone know what to do with their $700 kit? They rely on a bunch of generous guys on AVS who freely give their time and expertise, that's how. Does that sound to you like the way a professional company operates? No, nor to me neither.
Gosh, when Audyssey sent out my kit with a vital component missing ("each kit is triple checked before dispatch" - yeah, right), and I asked for reassurance that the replacement would operate correctly with my calibrated mic, instead of being given an answer, Luke told me "not to worry" as though I was a 5 year old asking where babies come from. And now Luke isn't even there in a patronising capacity it appears.
Yes, there is much to complain about - and if I thought any action would be taken, I would indeed complain.
Not knowing what is happening at Audyssey leaves us to speculate. Those of us whose configuration works perfectly seem inclined to take it all with a grain of salt along with some concern. Those of us who are having problems, or had problems just getting to the party are more vocal. Not that anything you said isn't true and doesn't deserve commiseration from all of us, but I don't see anything to gain from dwelling on it. Technology comes and then is superceded by other technology. Companies come and go as well. That we had almost intimate contact with one of the driving forces behind the technology we all love(d?), and then lost it and have slowly seen deterioration in support, is disturbing.