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Hauppauge WinTV DCR-2650 Dual Cable Card Tuner For US Market! - Page 9

post #241 of 476
My post wasn't angry at all... it was just directed to someone who made some uninformative smartarse comments and offered no help to the problem being discussed. Can u offer some additional advice on this issue now too?
post #242 of 476
Hello,

Did a cursory scan through this thread, I just got this tuner today, did a setup tonight and am having a funky issue where I'm receiving audio but no video.. During the setup process, I ran the digital cable advisor, it said everything was good (and I ran it in windowed mode) but when I installed the tuner via WMC it asked for a product activation key. I tested my bios for that OCUR issue but apparantly it was ok, so I ended up using a key that worked according to WMC..

Anyway, I downloaded the dcrdiag from hauppage's support site, ran it, and it says that the cablecard has passed the activation, etc and the tuner has good signal strength, but it's failing on windows activation and dig cable advisor portions. I have no clue how to proceed after checking for the past 45 minutes on google. Thanks for any help
post #243 of 476
Quote:
Originally Posted by danxmanly View Post

Also, in W7 Control Panel / power settings / change plan settings / advance / usb settings / usb settings selective suspend.. I've disabled that.

So far I've nailed 100% of the recordings coming back from sleep mode.

I made this change and so far it has kept the tuners 'found' after sleep/wake cycles. I will report back if the problem recurs. Thanks Dan.
post #244 of 476
Quote:
Originally Posted by Ruiner View Post

I made this change and so far it has kept the tuners 'found' after sleep/wake cycles. I will report back if the problem recurs. Thanks Dan.

Good to hear... hope it keeps working for ya. I've created a ticket with Haup regarding this issue of the tuners disappearing. At a minimum they should post a guide of these "sleep" settings on their site to help alleviate these issues.

With that said, I do think it's a windows issue coming back from sleep not recognizing the the usb device more-so than a Haup driver problem. I've never lost the tuners while watching TV. Only when coming back from sleep... which I occasionally lose USB memory sticks that are plugged in when I awake the computer. Unplugging and replugging the USB device always cures my problems...but I'd hate to lose a scheduled recording if by chance the tuners didn't reappear. I'm still researching, and testing, and experimenting, and learning, and... LOL

"Hauppauge" Holidays to all! ;-)
post #245 of 476
Well, not sure if it was a "glitch" or if I've just been lucky so far with this 2650 since I put the usb hub, but the tuners didn't get recognized this a.m. when I turned on my HTPC. I didn't miss any recordings I had set up over the weekend, but couldn't watch live tv until I shut down Media Center program, unplug / replug in usb on the 2650, then reopen Media Center.

At that time a message pops up saying a new cable card device has been recognized and asks if I want to set it up now or later. I don't go through the setup and it functions just fine.

Still waiting on Haup to respond to my service ticket and from my past experiences with them on sync issues with their HD-PVR, it's gonna be slow. ( but did get that eventually resolved )

I'm still messing with various settings on sleep configs, but doesn't seem to be a diff whether I go S1 or S3. I do notice where the 2650 shows up as network device in addition to the USB device. Possibly there's some network settings to keep this thing from disappearing?

Overall, still happy with this thing... but that'll change the first time it doesn't record something! ;-)
post #246 of 476
I have a couple problems I'm getting a window's not activated and digital cable advisor failed errors along with my TA showing it's not ready for use. Any idea's how to fix these problems? I get all of the HD channels but one "travel channel" if I can get this channel working I''d be happy as a clam.

edit: fixed not being able to get the travel channel now lets see if it sticks last time it only worked for an hour then had to call charter back to get it to work again.Still haven't fixed the other problems yet
post #247 of 476
meh. tuners AWOL after a sleep/wake again.
post #248 of 476
I've been considering cancelling my Time Warner Cable DVR service and hooking one of these up to my usually idle HTPC. I guess my big question is - Can this handle SDV channels or not?
post #249 of 476
Quote:
Originally Posted by DooMer_MP3 View Post

I've been considering cancelling my Time Warner Cable DVR service and hooking one of these up to my usually idle HTPC. I guess my big question is - Can this handle SDV channels or not?

it can as long as you get a TA from time warner
post #250 of 476
Quote:
Originally Posted by DooMer_MP3 View Post

I've been considering cancelling my Time Warner Cable DVR service and hooking one of these up to my usually idle HTPC. I guess my big question is - Can this handle SDV channels or not?

Quote:
Originally Posted by woodylobster View Post

it can as long as you get a TA from time warner

As a TWC user my personal experience is that the current drivers don't play nice with the TWC provided TA which is a Motorola MTR700 and does not tune in SDV channels and causes a No TV Signal error. I am working with Hauppauge tech support who are aware of the problem. I am hopeful this can be resolved with driver updates but there is no ETA on a fix.
post #251 of 476
Quote:
Originally Posted by chrismer View Post

Hello,

Did a cursory scan through this thread, I just got this tuner today, did a setup tonight and am having a funky issue where I'm receiving audio but no video.. During the setup process, I ran the digital cable advisor, it said everything was good (and I ran it in windowed mode) but when I installed the tuner via WMC it asked for a product activation key. I tested my bios for that OCUR issue but apparantly it was ok, so I ended up using a key that worked according to WMC..

Anyway, I downloaded the dcrdiag from hauppage's support site, ran it, and it says that the cablecard has passed the activation, etc and the tuner has good signal strength, but it's failing on windows activation and dig cable advisor portions. I have no clue how to proceed after checking for the past 45 minutes on google. Thanks for any help

I will venture a guess that you have an nVidia video card, you need to roll back the driver or load the latest beta to resolve the issue between WMC and the current nVidia driver.
post #252 of 476
Quote:
Originally Posted by rubix101 View Post

As a TWC user my personal experience is that the current drivers don't play nice with the TWC provided TA which is a Motorola MTR700 and does not tune in SDV channels and causes a No TV Signal error. I am working with Hauppauge tech support who are aware of the problem. I am hopeful this can be resolved with driver updates but there is no ETA on a fix.

good keep us updated I'm having the same issues with the same TA. So I assume there are no known problem's using the cisco TA?
post #253 of 476
Multimediashtick is correct. I had the exact same issue when nVidia released their lastest driver. As soon as I rolled back to my original driver, everything was okay. I turned in the issue to nVidia support.



I just checked the nVidia beta releases and they actually fixed the issue I turned in. This is the first time a company actually resolved any issue I've reported. Impressive!
Anyway... see a portion of the release notes below for beta release 285.79 (last line specifically)

•Includes several bug fixes and performance improvements for Battlefield 3.
◦Fixes cases of irregular performance (stuttering) primarily seen on DirectX 10 GPUs. The fix improves the performance of both DX10 and DX11 GPUs.
◦Fixes shadow map corruption seen with DirectX 10 GPUs.
◦Fixes cases of black corruption lines/triangles with DirectX 10 GPUs.
•Fixes black screen during playback using Windows Media Center.
post #254 of 476
Quote:
Originally Posted by rubix101 View Post

As a TWC user my personal experience is that the current drivers don't play nice with the TWC provided TA which is a Motorola MTR700 and does not tune in SDV channels and causes a No TV Signal error. I am working with Hauppauge tech support who are aware of the problem. I am hopeful this can be resolved with driver updates but there is no ETA on a fix.

Excellent, I hope this is resolved, and look forward to your findings.
post #255 of 476
I also got a tuner missing error about a week ago and then was presented with a "new cable card" message after restarting.

I get the setup message after every restart now, I havent ran setup because I think it will get rid of my channel list edits. WMC seriously needs a way to back that crap up, Ive seen countless people wanting to backup their channels because its such a pain.
post #256 of 476
Quote:
Originally Posted by idividebyzero View Post

I also got a tuner missing error about a week ago and then was presented with a "new cable card" message after restarting.

I get the setup message after every restart now, I havent ran setup because I think it will get rid of my channel list edits. WMC seriously needs a way to back that crap up, Ive seen countless people wanting to backup their channels because its such a pain.

I eventually ran the setup again just to see if it would do anything to help out the problem, but it didn't.

Hauppauge acknowledged my service ticket and said they were aware of the issue, but no fix yet.

One thing I have noticed is that if my tuners don't show up after waking up the computer when I try to watch live tv, if I don't do anyting.. like plug unplug usb to get the tuners to be recognized, the tuners "magically" appear on their own after 10 minutes. I've timed it 4 or 5 times and it's right at 10 minutes. Haven't dug into it much to see what the heck is happening at the 10 minute mark.. but will.

Anyone else have this happening to them? Or can someone else that is having their tuners disappear see if they come back on their own after a certain time interval?
post #257 of 476
This is happening to me as well. I haven't timed it.
post #258 of 476
Quote:
Originally Posted by danxmanly View Post

I've timed it 4 or 5 times and it's right at 10 minutes. Haven't dug into it much to see what the heck is happening at the 10 minute mark.. but will.

Anyone else have this happening to them? Or can someone else that is having their tuners disappear see if they come back on their own after a certain time interval?

First thing you should look at is if you have hybernate enabled (this is not the same as sleep) if so disable it. Try this to see if it resoves your issues with waking and being able to tune without rebooting. (This seems to have worked for another brand just would like to see if it also would work here.)

Look in Event Viewer to see what is showing up in the Media Center section. You can highlight Error messages and get a description of what is happening in the lower window.
post #259 of 476
Any particular firmware the most ideal to use with these or just go for the latest?

I have one coming that should be here in a few days (as well as a cablecard of course). Will be used with FiOS with WMC7 running it.
post #260 of 476
Installed a 2650 on FiOS this weekendI was previously dedicated to OTA (Hauppauge 2250 W7). The FiOS tech admitted that he had never installed CC on a PC, but was very interested in doing so. Following the package instruction and installing drivers and firmware I thought that I would be ready to rock & rollNOT!
Initially WMC didn't see the CC..This was resolved by temporally disabling the fire-wall. I later discovered the actual exceptions; (Enable UPnP discovery and Allow SSDP subnets) adjusted and re- enabled the FW. Who would have thought that a CC reader would use the OSI stack.
The Verizon FiOS tech was a great help with the install, he rechecked signal levels, tried a different CC. He took a real interest in seeing how a W7 CC reader is installed and configured. Once we got the PC to recognize the CC, we did a scan and were happy with the results. WMC configured both the 2250 and 2650 with four HD streams, yeah baby!!!!
Yesterday I found and installed the latest drivers and firmware from the Hauppauge site. Sort of pissed that I received an old bug ridden release of the driver with my 2650
Danxmanly; I am anxious to try your suggestions on USB power options, will check these setting tonight. I exercised shutting down and restarting the computer yesterday and didn't lose any tuners,. I was experiencing lost tuners before upgrading the driver and firmware.

I will report back
post #261 of 476
Things seem pretty stable so far with my box for the last couple of weeks. I upgraded the ati radeon driver to December, I'm not sure if that helped.

No lost tuners, no complaints about the ota tuners. I still get messages about the hdmi audio, but it is working.
post #262 of 476
I am having a different problem.

I have a Acer Aspire Revo 3610 running with several different tuners currently.

It has worked flawlessly in the past with two ATI DCTs and a HDhomerun.

I figured that I would try setting up the Hauppauge and see if I can replace the HDHomerun now that cQAM has disappeared.

It seems that the Hauppauge will not play both of it's tuners at once without serious macroblocking and pixelation on the second one. It doesn't matter what order they are in. Whichever tuner is the second one to be activated is unwatchable.

I can record on the first Hauppauge tuner while watching on the ATI, even record three streams from different cards...but when I turn on that second Hauppauge tuner- unwatchable.

Is this a lemon? Is it because of the low powered Atom? It has previously recorded 4 HD streams while playing another...so I don't know.

Maybe having a dual tuner on one USB port? Bandwidth issues on the USB?

Ideas?
post #263 of 476
Quote:
Originally Posted by Multimediashtick View Post

First thing you should look at is if you have hybernate enabled (this is not the same as sleep) if so disable it. Try this to see if it resoves your issues with waking and being able to tune without rebooting. (This seems to have worked for another brand just would like to see if it also would work here.)

Look in Event Viewer to see what is showing up in the Media Center section. You can highlight Error messages and get a description of what is happening in the lower window.


Definitely not hibernating.
In regards to Event Viewer.. only errors that show up are MC Updates, which says it can't connect to internet. But those show up sporadically dating back to last year so don't think that has anything to do with my tuners not being available.

It seems as if something is "hogging" the tuners when I wake back up from sleep. Neither tuner light is illuminated though when that error message pops up. However, as I mentioned before... they magically appear in about 10 minutes.

Rebooting does nothing to clear this issue. Only two things I've found so far that work is either wait 10 minutes and have them appear on their own, or close out media center and unplug / replug in the USB and relaunch media center.

I even found and older add-in usb card to plug in PCI slot to try out. Same problem exists.

I'm at a loss... guess I'll have to stop by the Haup booth while I'm at CES next week and say hello.. and wtf? ;-)
post #264 of 476
Quote:
Originally Posted by danxmanly View Post


Definitely not hibernating.
In regards to Event Viewer.. only errors that show up are MC Updates, which says it can't connect to internet. But those show up sporadically dating back to last year so don't think that has anything to do with my tuners not being available.

It seems as if something is "hogging" the tuners when I wake back up from sleep. Neither tuner light is illuminated though when that error message pops up. However, as I mentioned before... they magically appear in about 10 minutes.

Rebooting does nothing to clear this issue. Only two things I've found so far that work is either wait 10 minutes and have them appear on their own, or close out media center and unplug / replug in the USB and relaunch media center.

I even found and older add-in usb card to plug in PCI slot to try out. Same problem exists.

I'm at a loss... guess I'll have to stop by the Haup booth while I'm at CES next week and say hello.. and wtf? ;-)

I've had similar problems, but not lately. The system has been crashing and not restarting. I get no boot disk, but the pc boots as soon as I power cycle. Nothing shows in event viewer except that the system stopped unexpectedly.

It's an older dell and this was happening before the tuner got added, but it has been very frequent lately. The nice thing is that the red green light combo on the tuner lets me know that the box is crashed.

One suspicious component is a rosewill card reader. I may take it out and see what happens.

I have another box I was going to use, amd e350 but it crashed just before I got the tuner, and I had not backed it up. It was a 64g ssd and 1tb disk asrock. I'm not sure whether to go with the new 350 or the older amd and move the c to ssd. The 350 can't stream Netflix yet since the nf app does not support silverlight 5 gpu acceleration,

I'm not sure if the 350 can handle the load of the tuner, playing a show and streaming to an extender. The existing pc can't.
post #265 of 476
I finally went into the windows settings and changed it so the computer never shuts down down and that solved my problem with the tuner turning off. However I would prefer to to be able to put the computer to sleep and have it wake up and be able to record scheduled programs. Support said they were aware of the problem and working on it but there was no timetable for a fix. Putting the box thru its paces this weekend with the free Showtime weekend and it seems to be doing well.
post #266 of 476
Quote:
Originally Posted by gregoryperkins View Post

I've had similar problems, but not lately. The system has been crashing and not restarting. I get no boot disk, but the pc boots as soon as I power cycle. Nothing shows in event viewer except that the system stopped unexpectedly.

It's an older dell and this was happening before the tuner got added, but it has been very frequent lately. The nice thing is that the red green light combo on the tuner lets me know that the box is crashed.

One suspicious component is a rosewill card reader. I may take it out and see what happens.

I have another box I was going to use, amd e350 but it crashed just before I got the tuner, and I had not backed it up. It was a 64g ssd and 1tb disk asrock. I'm not sure whether to go with the new 350 or the older amd and move the c to ssd. The 350 can't stream Netflix yet since the nf app does not support silverlight 5 gpu acceleration,

I'm not sure if the 350 can handle the load of the tuner, playing a show and streaming to an extender. The existing pc can't.

Check the older dell hard drive for bad sectors! It might be going bad and if you loose the boot sector like I did recently it could be painful.

Have your 350 run the Digital Cable Advisor to see if it is compliant.
post #267 of 476
Quote:
Originally Posted by danxmanly View Post

It seems as if something is "hogging" the tuners when I wake back up from sleep. Neither tuner light is illuminated though when that error message pops up. However, as I mentioned before... they magically appear in about 10 minutes.

Rebooting does nothing to clear this issue. Only two things I've found so far that work is either wait 10 minutes and have them appear on their own, or close out media center and unplug / replug in the USB and relaunch media center.

Maybe it is a handshake with the provider re-establishing support and then the computer reestablishing compliance. Seems like a long time. With the SD Prime it goes through a DRM routine every 4 to 5 minutes as per CableLabs requirements to test the whole system for compliance.

Quote:


I'm at a loss... guess I'll have to stop by the Haup booth while I'm at CES next week and say hello.. and wtf? ;-)

Would love to be there to see that. When you do see if they have plans to add any diagnostic tools (like signal strength, system log, cablecard status, tuner resolver).
post #268 of 476
Your handshake theory pertaining to an issue of the computer and provider reestablishing compliance is interesting.... But, I'm still leaning toward a driver issue with the USB. Again, simply shutting down Media Center, unplugging / replugging usb and relaunching Media Center cures my problem.

Haup didn't have booth space out on the floor that I could find @ CES, just a meeting room. Didn't bother going by that. Also, if I never see another iphone / ipad accessory the rest of my life, I'd be ok with that. ;-)
post #269 of 476
I was in contact with Hauppauge support regarding the Motorola tuning adapter problem. Last night they sent me a link to an updated tuning adapter service. So far it's been working great! The update is available under the "Tuning Adapter" tab on the Hauppauge support site.
post #270 of 476
Quote:
Originally Posted by radnyh360 View Post

I was in contact with Hauppauge support regarding the Motorola tuning adapter problem. Last night they sent me a link to an updated tuning adapter service. So far it's been working great! The update is available under the "Tuning Adapter" tab on the Hauppauge support site.

Yup, they emailed me the updated drivers as well and can confirm its working as it should now.
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