Originally Posted by sbonaparte
I just purchase the unit. I am having a problem with all of the channels, I am on FIOS in NJ and I have all of the channels.. When I try channel 131 (Verizon test channel) and any channel in the 900's I get a "subscription required" error. I've been on the phone with the Verizon support guys and they're all over the place and emailing the Hauppauge support team and getting slow progress..
I need to confirm that I should have access to the 900's channel range as like my standard cablebox receivers..
Originally Posted by mdavej
It's their fault they failed to activate the card properly. Just bad luck for the OP they haven't got it done yet. He just needs to keep after them until it works. Most of us aren't so lucky. I've activated 5 cards with my cable company and they never got it right the first time.
Though I would agree that the fault is probably fios for improper pairing, you can't make blanket assumptions it is with the information given... perhaps the OP (of this premium viewing problem) hasn't run the DCA, many on verizon have recently had this problem as until recently it wasn't necessary, or perhaps the op isn't using WMC. I've seen or read about this error popping up in both of those situations, though usually in WMC I'd see either the catch all error of no/low signal and/or an error about requiring a cablecard to view the channel. I've also seen people when calling who had thought 8's were B's and D's were 0's, or transpose a couple of numbers and the fault was the user reading the numbers and the company just keyed in what they were told (I've caught users doing this when I helped them but more often I've seen it when doing mac addresses for cable modems).
Since they hadn't posted again in almost 2 days, it wouldn't surprise me if either a d'oh moment about using WMC for those channels and/or it got successfully paired an hour later... we may never know. Hopefully it has been resolved.
I'd also disagree with the statement "Most of us aren't so lucky." as many would have been more appropriate as most implies more than 50% and fewer than 50% have had problems such as yours with cablecard installation its just that we only hear about the problems and not about the successes. In only 3 out of about 20 or so cards I've helped people install the past year in various markets/providers, has it required more than 1 phone call to be a success, and one of those 3 was fixed with just a second call, one required another card, and one required a better cable run though I knew this was a chance prior to the install based on readings from the STB and modem.