Excellent Customer Service from Emotiva!!!!
I have owned an RPA-1 since 2007. It recently developed a problem where it would spontaneously shut off. You could turn it back on again, but then it would shut off spontaneously again a little while later. I called Emotiva and they thought it was a relay in the power switch. Since it was out of warranty, I asked for an estimate, but they were hesitant to provide one without seeing the amp. I boxed it up and sent it back to them, ($35 in shipping.) I called a couple days later and talked to the Service Manager, Joe E. He said they hadn't had a chance to look at it yet, but he would call me with an estimate. Two days later and no estimate... the amp shows up at my door. I open the box and here's the service ticket: "No Power. Replace power switch relay and front power button. N/C"
So not only did they fix it for free, they paid for the return shipping... on an amp that was well out of warranty.
I just hooked it up in my system. For grins, I hooked it up to my L/R Triad Platinums, just to see how it sounded driving the big boys. The Plat's are usually driven by an Earthquake Sound Cinenova Grande 5. In stereo, playing Steely Dan, Aja on SACD @ -3, the RPA-1 sounded fabulous. Totally transparent and quiet. The VU meters were barely moving. I love this little amp. I don't think I'll ever part with it. And Emotiva's CS makes it a whole lot easier to love. Thanks Emotiva!
CraigEdited by craig john - 5/5/13 at 6:31am