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Harmony quality is very poor? Or I have very bad luck? (Harmony 900 just died...)

post #1 of 8
Thread Starter 
I have owned 3 Harmony remotes, 2 were 890's, and the newest is a 900.

The first 890 started getting white screens/pixel issues 6 months after purchase. Harmony honored their warranty and shipped me a new one. That one died about a year after use, same issues (white screen, fragmented pixels). Taking the battery out would provide temporary fix, but eventually became unusable.

This time I was out of my warranty period - but they did offer my 50% off a Harmony 900, so I picked one up assuming that whatever design flaws of hte 880/890 series would be corrected.

Now, 4 months after getting my 900, same issues are happening - frozen screen, white screen, fragmented pixels. Battery out sometimes works, I updated firmware, still doesnt work. Just submitted warranty claim.

Is it too much to expect a $400 remote to work longer than a few months? This is just ridiculous to have gone through 3 remotes in less than 3 years, especially condiering their price tags.

Do I have bad luck or is this common for them to break like this? I love everything about the remotes except the fact they die so quickly - is there a competitor that offers similar product but actually can make it 5 years - hopefully 10?
post #2 of 8
I think unfortunately you have bad luck. I currently own about 6 or 7 Harmony remotes between our places, and except for the charging issue with the 880 (where it simply stopped charging after a while) I have not had any issues at all. In fact, I just bought a new Harmony 1100 yesterday to replace a Harmony One in my den.
post #3 of 8
Your luck is similar to mine. After going through a couple 880s I upgraded to an 890. The 890s started having issues as well. After all was said and done I went through a total of five remotes. The RMA return process was handled very well and while under warranty they did replace them. One was out of warranty, but still within two years so I replaced it using my Visa Warranty Protection. The last 890 began to fail under warranty and Logitech replaced it with a 900.

As soon as the 900 arrived I sold it and used the money to fund a URC MX-980 / MRF-350 combo.
post #4 of 8
Logitech isn't what it once was.

Like the above poster(and they are about the only ones I recommend), get a URC and your problems will be over.
post #5 of 8
Thread Starter 
What is "URC MX-980 / MRF-350 combo"?
post #6 of 8
Quote:
Originally Posted by shadestreet View Post

What is "URC MX-980 / MRF-350 combo"?

URC MX-980 remote with a MRF-350 RF base station.
post #7 of 8
Go to "frequently bought together"...

http://www.amazon.com/Universal-Remo...2231988&sr=1-1
post #8 of 8
If you go with a URC MX-980 make sure you get the programming software when you buy it. URC doesn't make the software available on their website - it's only available through their dealers, and the remotes are programmed by the dealer.
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