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Roomie Remote - Page 38

post #1111 of 1422
Got an email back will be fixed in the next update in a few days.I did not see the previous post about tapping to the side will try it.
post #1112 of 1422
Quote:
Originally Posted by shah993 View Post

Got an email back will be fixed in the next update in a few days.

That is what was said already in this thread. I was surprised that you opened a ticket for that. Did they give you attitude in the response?
post #1113 of 1422
Actually, Roomie responded fairly quickly to a post I made about the Mede8er IP code set, so that was very nice to see.

I do have some outstanding questions regarding the Sony sound bar code set, and have asked for more than three months about them adding serial commands for the McIntosh MX 150-151 series, and even provided them the complete documentation, but have not heard on those issues.

I added the MX myself through custom programming, but since I cannot get feedback that way, I need them to create it.
post #1114 of 1422
Quote:
Originally Posted by Pain Infliction View Post

That is what was said already in this thread. I was surprised that you opened a ticket for that. Did they give you attitude in the response?
Sorry did not read that.No attitude at all
post #1115 of 1422
Hi:

I was looking into upgrading my current Crestron ML 600 with URC MX-980 remote. URC MX-980 and it RF base station costs nearly $1000 and I still have to pay somebody to program the remote.

I stumbled into Roomie remote and so far it looks promising. I have a few questions:

1. I currently have dedicated remotes with hard buttons and this is what I have always used. We do own the latest IPAD. It currently has a password. It will be tough to get used to entering the password everytime to adjust the volume. How long did it take you to get used to IPAD as a remote? Do you keep your IPAD unlocked?
2. How reliable as this solution for you? I will use IP control for 2 devices and IR control with wired ITACH. When I am trying to forward/reverse a show in my DVR will it work reliable all the time.
3. How much lag do you see between pressing a button on IPAD and the home theater equipment to response.

I am a software developer so if there is a better solution I am willing to invest a little bit of time as long as it is easy to use and reliable.


Thanks
Edited by hehateme - 9/30/13 at 1:00pm
post #1116 of 1422
I was using older versions of Roomie and had them synchronized between ipod touches and ipads and such.

And then I got an original first gen ipad and figured I would dedicate that to roomie specifically. Which worked pretty well.

Now that iOS7 came along my ipod touches and ipads are all running different versions of Ios and the original ipad runs a very outdated version of Roomie.

I could still keep the first gen ipad as a dedicated remote and fore-go lots of progress to the user interface.

Or,... I suppose I could keep my newer ipad in the HT for use as a remote but it's also my tablet that I use so that's kind of not so great.

What I really need to do is sync my original ipad to something so I don't lose the old Roomie version that's on there. If I lose that I have to purchase something new called Roomie for ioS5 ... and I'd rather not have to resort to that since I basically have a version of Roomie for IOS5.

-Brian
post #1117 of 1422
<--- Admitting to "perception" issues.

I don't post here because the rules are byzantine and we don't want to run afoul of whatever they are. However, I will post as an individual this one time with the understanding I likely wont post again – I post often on the Roomie forums. I want to make some comments on the recent discussion:

Roomie 2.0.0 was accelerated about 5 weeks due to iOS 7. That's a fact. We were convinced 1.9.3 was perfectly fine on iOS 7 as it seemed to be all Summer. Only in the final 6 or 7 days did new issues arise on iOS 7. You can see the evolution of that on our forums.

The upgrade plan for 2.0.0 was nascent at best in early September. The only way to build a real iOS 7 release was to go back to 1.9.3 and spend quite a bit of time, certainly several weeks, updating it for iOS 7 – all work we had effectively already done separately in 2.0.0 so that time would be mostly wasted. That amount of time also didn't actually exist before iOS 7's release at the point the issues began with iOS 7 late in its beta cycle. Path 2 was to take 2.0 that we had spent many months on already, was beautifully designed for iOS 7, and accelerate it. In some cases that was easy, we just cut several features out altogether that were moved to later releases. In other cases like the upgrade plan, you can't just cut it out, but you can execute it poorly.

It was a risk. I think in a month everyone will think it was probably the right choice with some really unfortunate bumps in the first few days and certainly some knocks on our sterling App Store rating that we hope to earn back in the near future after 2.0.1 is out there. Right now with 2.0.0, there is frustration around the poorly thought out upgrade plan. It may sound comical, but we just didn't lay out all the upgrade scenarios, and it literally was dawning on me at 3am Saturday morning two hours after release as I checked email that the expiration was obviously not workable. Though the whole system had been implemented and in beta for weeks, beta testers ignore anything related to licensing, so the number of eyeballs sanity checking this aspect was very low.

The issues with 1.9.3 had been multiplying on iOS 7 especially in international markets where they couldn't download device updates at all in some cases due to an Amazon bug in 1.9.3 on iOS 7. At the time we released 2.0.0 this weekend, our numbers were showing over 80% of Roomie users running iOS 7. That's 5% to 80% in ~12 days. The pull to release something designed for iOS 7 was deafening though it may not have appeared so on the surface. I was willing to take some risk in releasing early in hopes that the major iOS 7 issues that were sweeping through the user base would resolve.

For anyone purchasing in the last year, that's largely what happened. Obviously in these first couple days, that's not the case for early purchasers and we submitted the 2.0.1 fix by Saturday night for that and a few other issues that were reported that day. The dynamic of this has also changed dramatically. Not only is iOS 7 live, but everyone just realized the double edged sword that is auto-update of apps. It's not the first time we've released with an error as any software has, but it is scary how fast the user base has updated not just to iOS 7 but to Roomie 2. This is going to become a major factor for every software vendor. The dynamics have changed. You don't get 5% upgrading each day after release, you get your entire user base on your new release in a week. That's great, or horrible depending on the circumstances.

On a side note, yes our support could be gentler. At least it's (1) fast – sometimes nearly instant especially in the past couple days when we're working round the clock as tends to be the case with every major release as they all generate high support loads and (2) you know you're talking to someone with comprehensive knowledge of the product, there are no form letters here and action is daily taken to fix or improve the product as a direct result of support email. Yes, we'll likely move soon to staff support with real support engineers rather than engineers doing support. That will change #1 and #2. It's a tradeoff. Would you rather speak to the person you get when you call Comcast who may not be qualified to serve you at McDonald's much less muck with your cable configuration (I know I get that person every time), or speak to one of the engineers who built the whole system? I vote the latter, but obviously that's not workable at scale so we're going to try to make that transition smoothly with some good support folks.

At the last company I co-founded, PGP Corporation, we must have had 50 or so support people minumum. I may have seen perhaps 100 support emails over the lifetime of the company before Symantec acquired it. It was way too sheltered. Now I see and read 100% and reply personally to at least 50% of support queries depending on the day. It's not scalable as I said, but the pulse it gives me on the product is absolutely invaluable. We had updated the plan twice before most people had even awakened Saturday morning and submitted the fix hours later. Many thanks to our UK users that I discussed this with Saturday before dawn.

Unfortunately, after all these years, one thing nobody has solved is how to get a fix live on the App Store fast. We apologize for the error with 2.0.0. Certainly as a small company we have strengths like the product itself and weaknesses. A larger company would never have taken the risk, and would probably still have the pre-iOS 7 app live despite the many issues. We couldn't be happier with 2.0 modulo the expiration issue. Some of the new features such as Gesture Control really turned out even better than hoped and represent unique innovations. The improvements in 2.0 have given us a great foundation to build on.

Thanks,
-- Will Price
post #1118 of 1422
Quote:
Originally Posted by cyphers72 View Post

<--- Admitting to "perception" issues.

I don't post here because the rules are byzantine and we don't want to run afoul of whatever they are. However, I will post as an individual this one time with the understanding I likely wont post again – I post often on the Roomie forums. I want to make some comments on the recent discussion:

Roomie 2.0.0 was accelerated about 5 weeks due to iOS 7. That's a fact. We were convinced 1.9.3 was perfectly fine on iOS 7 as it seemed to be all Summer. Only in the final 6 or 7 days did new issues arise on iOS 7. You can see the evolution of that on our forums.

The upgrade plan for 2.0.0 was nascent at best in early September. The only way to build a real iOS 7 release was to go back to 1.9.3 and spend quite a bit of time, certainly several weeks, updating it for iOS 7 – all work we had effectively already done separately in 2.0.0 so that time would be mostly wasted. That amount of time also didn't actually exist before iOS 7's release at the point the issues began with iOS 7 late in its beta cycle. Path 2 was to take 2.0 that we had spent many months on already, was beautifully designed for iOS 7, and accelerate it. In some cases that was easy, we just cut several features out altogether that were moved to later releases. In other cases like the upgrade plan, you can't just cut it out, but you can execute it poorly.

It was a risk. I think in a month everyone will think it was probably the right choice with some really unfortunate bumps in the first few days and certainly some knocks on our sterling App Store rating that we hope to earn back in the near future after 2.0.1 is out there. Right now with 2.0.0, there is frustration around the poorly thought out upgrade plan. It may sound comical, but we just didn't lay out all the upgrade scenarios, and it literally was dawning on me at 3am Saturday morning two hours after release as I checked email that the expiration was obviously not workable. Though the whole system had been implemented and in beta for weeks, beta testers ignore anything related to licensing, so the number of eyeballs sanity checking this aspect was very low.

The issues with 1.9.3 had been multiplying on iOS 7 especially in international markets where they couldn't download device updates at all in some cases due to an Amazon bug in 1.9.3 on iOS 7. At the time we released 2.0.0 this weekend, our numbers were showing over 80% of Roomie users running iOS 7. That's 5% to 80% in ~12 days. The pull to release something designed for iOS 7 was deafening though it may not have appeared so on the surface. I was willing to take some risk in releasing early in hopes that the major iOS 7 issues that were sweeping through the user base would resolve.

For anyone purchasing in the last year, that's largely what happened. Obviously in these first couple days, that's not the case for early purchasers and we submitted the 2.0.1 fix by Saturday night for that and a few other issues that were reported that day. The dynamic of this has also changed dramatically. Not only is iOS 7 live, but everyone just realized the double edged sword that is auto-update of apps. It's not the first time we've released with an error as any software has, but it is scary how fast the user base has updated not just to iOS 7 but to Roomie 2. This is going to become a major factor for every software vendor. The dynamics have changed. You don't get 5% upgrading each day after release, you get your entire user base on your new release in a week. That's great, or horrible depending on the circumstances.

On a side note, yes our support could be gentler. At least it's (1) fast – sometimes nearly instant especially in the past couple days when we're working round the clock as tends to be the case with every major release as they all generate high support loads and (2) you know you're talking to someone with comprehensive knowledge of the product, there are no form letters here and action is daily taken to fix or improve the product as a direct result of support email. Yes, we'll likely move soon to staff support with real support engineers rather than engineers doing support. That will change #1 and #2. It's a tradeoff. Would you rather speak to the person you get when you call Comcast who may not be qualified to serve you at McDonald's much less muck with your cable configuration (I know I get that person every time), or speak to one of the engineers who built the whole system? I vote the latter, but obviously that's not workable at scale so we're going to try to make that transition smoothly with some good support folks.

At the last company I co-founded, PGP Corporation, we must have had 50 or so support people minumum. I may have seen perhaps 100 support emails over the lifetime of the company before Symantec acquired it. It was way too sheltered. Now I see and read 100% and reply personally to at least 50% of support queries depending on the day. It's not scalable as I said, but the pulse it gives me on the product is absolutely invaluable. We had updated the plan twice before most people had even awakened Saturday morning and submitted the fix hours later. Many thanks to our UK users that I discussed this with Saturday before dawn.

Unfortunately, after all these years, one thing nobody has solved is how to get a fix live on the App Store fast. We apologize for the error with 2.0.0. Certainly as a small company we have strengths like the product itself and weaknesses. A larger company would never have taken the risk, and would probably still have the pre-iOS 7 app live despite the many issues. We couldn't be happier with 2.0 modulo the expiration issue. Some of the new features such as Gesture Control really turned out even better than hoped and represent unique innovations. The improvements in 2.0 have given us a great foundation to build on.

Thanks,
-- Will Price

Thanks very much for this post will, your acknowledgement of the need for a "kinder, gentler" approach to support, and to the real efforts to move in that direction already on your forums. I certainly will change my rating soon as I see this solidify...certainly the quality of your product has been first rate, and continues to get better. I look forward to upgrading to version 2 once 2.01 is posted.

Now, if I can just get you to please build the MX-150 serial device with feedback - what a turnaround!

Thanks again..
post #1119 of 1422
I still think roomie is the best. It's so much on the bleeding edge though it's sometimes can be a bumpy ride.

It gives the power of IP and Serial control which are (for me) light years ahead of IR. And, it gives it with an easy enough learning curve so that you don't throw the whole idea out.

This new IOS certainly opened a significant can of worms. I picked up a used first gen ipad to dedicate as a remote but it's been left behind for new roomie features that are essential to my configuration. So, I have to rethink just about everything.

Which ... I think is perfectly understand-able. The IOS platform is evolving quiet a lot just now.

Thrang,... I don't know what an MX-150 is but there are resources for building serial support for your own devices. It may be a little technical but the upside is if you set it up everyone can than use that work. I tried to setup support for my projector and eventually I gave up but mostly because I was able to use the serial commands for a similar model. I got all the commands for my particular pj to work but did something wrong because you had to wait a long time between each command you wanted to send.

Edit - I looked up the MX-150... it's beautiful. I wonder if the company would be interested in providing work on making the serial port us-able. Chances are you can find protocal manuals or maybe you can use resources from other remotes that have been programmed for it. Like maybe Pronto codes from Remote Central for example.
Edited by Brian Hampton - 10/1/13 at 4:42am
post #1120 of 1422
Quote:
Originally Posted by Brian Hampton View Post

I still think roomie is the best. It's so much on the bleeding edge though it's sometimes can be a bumpy ride.

It gives the power of IP and Serial control which are (for me) light years ahead of IR. And, it gives it with an easy enough learning curve so that you don't throw the whole idea out.

This new IOS certainly opened a significant can of worms. I picked up a used first gen ipad to dedicate as a remote but it's been left behind for new roomie features that are essential to my configuration. So, I have to rethink just about everything.

Which ... I think is perfectly understand-able. The IOS platform is evolving quiet a lot just now.

Thrang,... I don't know what an MX-150 is but there are resources for building serial support for your own devices. It may be a little technical but the upside is if you set it up everyone can than use that work. I tried to setup support for my projector and eventually I gave up but mostly because I was able to use the serial commands for a similar model. I got all the commands for my particular pj to work but did something wrong because you had to wait a long time between each command you wanted to send.

Edit - I looked up the MX-150... it's beautiful. I wonder if the company would be interested in providing work on making the serial port us-able. Chances are you can find protocal manuals or maybe you can use resources from other remotes that have been programmed for it. Like maybe Pronto codes from Remote Central for example.

No, I've built a serial device for the MX, but because we cannot do feedback, I cannot make it complete - that why I hope they can put one together. McIntosh has a really thorough serial document, so it probably would not be a lengthy process for them to do it.

I've evangelized three or four others to move to the Mcintosh, and have also promoted Roomie to anyone I could. One fellow McIntosh user has since moved from Roomie to RTI because they have a fully working two way device for the 151.
post #1121 of 1422
I have clients who purchased Roomie Remote 1.9.3 in the past 7 days when it was still in the App Store, and they purchased all of the ad on packs except the IR pack because they hadn't yet received their iTach wifi to ir device yet. On Saturday! the day that Roomie Remote v2.0.0 was crammed down everyone's proverbial throat and automatically installed, without permission to do so I might add, my clients had no way to purchase the IR packs that they so desperately needed to make their entire entertainment system work!!

Their perception, and mine as well, is that they wasted an enormous amount of money on a very expensive app and add ons only to find that just to get the IR Pack, they are going to have to pay a completely unfair, recurring, new and unexpected subscription fee....just to get the $9.99 IR pack for their iTach device! And to top it off, they cannot even get back to v1.9.3 on their ios devices!

Further, Roomie support has been purposefully vague and rude at times toward me in trying to get this resolved....touting strange platitudes that the new subscription model will be good for me and my clients! What the heck?! I used to tell everyone how awesome Roomie Remote was and it truly was a stellar product at v1.9.3, however, now at 2.0.0 and the incredibly foggy motives behind the new subscription extortion fees, I am not going to be able to do so....at least without loosing sleep over the whole dishonesty of the matter!

We need a way to get back to v1.9.3 to be able to finish out systems that are in limbo with regards to needing 1 single add on, ie the IR pack, especially since all the other modules were already purchased just days ago....we shouldn't have to pay twice for a subscription service that provides the same add ons we just purchased, just to get the one we need, the IR pack! Why are you being so shady about this?

What and how exactly is the currently non existent v2.0.1 supposed to fix...and how? We need and deserve answers.....c'mon We are very early adopters of your product...we shouldn't be treated as if we are just numbers or scum of the earth or like we don't matter.....that's not good business. You speak of taking a lot of risk with v2.0.0 and yes, your once stellar App Store ratings are in the toilet, and it's no surprise....you and your tech support staff are not giving us any real answers....other than it'll all be fixed in 2.0.1.

We are dead in the water here and with an app that crashes every time it's launched I might add as well! Here's hoping for some real answers very very soon!
Edited by vrklmpt - 10/1/13 at 4:16pm
post #1122 of 1422
Do you email your clients with the same lack of paragraph and sentence structure? Good gravy no one wants to read that man, it's a jumbled mess.

And you can get back to v1.9.3. Just get the app and you simply load it on the Mac/PC that you sync with. If you aren't backing up these apps for CLIENTS then I'd say some of the heat is on you. eek.gif
post #1123 of 1422
Quote:
Originally Posted by Cravit8 View Post

Do you email your clients with the same lack of paragraph and sentence structure? Good gravy no one wants to read that man, it's a jumbled mess.

And you can get back to v1.9.3. Just get the app and you simply load it on the Mac/PC that you sync with. If you aren't backing up these apps for CLIENTS then I'd say some of the heat is on you. eek.gif

I've translated for you:

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec non arcu consectetur, commodo dolor eget, aliquam nisl. Aenean adipiscing augue mollis congue tempor. Nam et mattis nisi. Mauris est mi, sollicitudin semper facilisis eget, viverra ut libero. Mauris non hendrerit neque. Morbi in nibh ante. Vestibulum sit amet ligula sed dolor consectetur sagittis vitae vel metus. Cras purus ligula, aliquam id tincidunt sed, feugiat nec sem. Nulla ut neque nec risus accumsan tristique vel ut est. Proin semper tristique velit ut malesuada.
Etiam sed accumsan risus. Maecenas pretium quis est ut pharetra. Donec ac neque risus. Nullam molestie nibh lorem, sit amet mattis libero iaculis non. Nunc mattis consectetur nibh ac dignissim. Mauris consequat tortor non felis consequat vulputate. Maecenas euismod risus libero, non mollis ligula sodales sit amet. Fusce ultricies, neque in tincidunt porttitor, nibh risus sodales nunc, vel egestas nulla sem eget neque. Nullam id tincidunt neque. Aliquam accumsan ullamcorper diam. Vestibulum vestibulum quis orci sed feugiat.
Ut a elit erat. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Vestibulum ornare ipsum nunc, at molestie nisl ultrices sit amet. Nulla ullamcorper, eros eu adipiscing sagittis, libero sem congue dolor, et ullamcorper nibh nisi quis libero. Curabitur molestie semper felis quis pretium. Praesent erat massa, congue in fermentum eu, ornare sit amet enim. Praesent mollis massa in ligula dignissim, sit amet sollicitudin diam adipiscing. Donec nec nibh a erat blandit condimentum. Phasellus quis auctor est. Vivamus pulvinar erat orci, dignissim porta dui dapibus hendrerit. Aenean lacinia porttitor urna at bibendum. Praesent sed tincidunt dui. Sed sodales augue et massa ornare bibendum. Ut venenatis accumsan massa.
post #1124 of 1422
iOS 7 auto-uptate of apps is a setting that you can disable. It's not a Roomie issue but an iOS7 feature. So if you don't want this happening to all your apps, you should disable it.
post #1125 of 1422
Quote:
Originally Posted by thrang View Post

I've translated for you:

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec non arcu consectetur, commodo dolor eget, aliquam nisl. Aenean adipiscing augue mollis congue tempor. Nam et mattis nisi. Mauris est mi, sollicitudin semper facilisis eget, viverra ut libero. Mauris non hendrerit neque. Morbi in nibh ante. Vestibulum sit amet ligula sed dolor consectetur sagittis vitae vel metus. Cras purus ligula, aliquam id tincidunt sed, feugiat nec sem. Nulla ut neque nec risus accumsan tristique vel ut est. Proin semper tristique velit ut malesuada.
Etiam sed accumsan risus. Maecenas pretium quis est ut pharetra. Donec ac neque risus. Nullam molestie nibh lorem, sit amet mattis libero iaculis non. Nunc mattis consectetur nibh ac dignissim. Mauris consequat tortor non felis consequat vulputate. Maecenas euismod risus libero, non mollis ligula sodales sit amet. Fusce ultricies, neque in tincidunt porttitor, nibh risus sodales nunc, vel egestas nulla sem eget neque. Nullam id tincidunt neque. Aliquam accumsan ullamcorper diam. Vestibulum vestibulum quis orci sed feugiat.
Ut a elit erat. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Vestibulum ornare ipsum nunc, at molestie nisl ultrices sit amet. Nulla ullamcorper, eros eu adipiscing sagittis, libero sem congue dolor, et ullamcorper nibh nisi quis libero. Curabitur molestie semper felis quis pretium. Praesent erat massa, congue in fermentum eu, ornare sit amet enim. Praesent mollis massa in ligula dignissim, sit amet sollicitudin diam adipiscing. Donec nec nibh a erat blandit condimentum. Phasellus quis auctor est. Vivamus pulvinar erat orci, dignissim porta dui dapibus hendrerit. Aenean lacinia porttitor urna at bibendum. Praesent sed tincidunt dui. Sed sodales augue et massa ornare bibendum. Ut venenatis accumsan massa.

Oh I got it now! This makes perfect sense! Thanks! tongue.gif
post #1126 of 1422

Hmmmmm.  Ha! Very Funny! :-) You are right Cravit8 ....in all my frustration, all proper writing skills went out the window....I can take a joke! :-)

 

I'm not sure why it's so difficult to get a simple answer from Roomie tech support regarding my issue at hand.  And by the way, it would appear that at least a handful of people could see my point from the big blob of a paragraph I managed to blurt out! ....from their thumbs up rating :-)

 

My question / observation is this...If a person bought Roomie Remote 1.9.3 (7) days ago, and purchased all of the add in packs except the IR pack because they hadn't purchased the iTach WIFI to IR device yet, and now, today they would like to purchase the IR Pack from the Roomie store for $9.99, they cannot do it. Reason being that Roomie got auto updated to v2.0.0 on Saturday night and there is no going back to v 1.9.3 in order to get it purchased from the Roomie Store before v2.0.1 hits, whenever that magical date may be. And yes, I looked at I cloud backup, iTunes backup and all versions have the old Roomie icon, however when they are restored, the result is always Roomie v2.0.0. 

 

There was no urgent need to acquire the IR Add on pack because we didn't know that v2.0.0 was going to hit in the middle of the night like it did and no one could foresee the problems that it would bring. Had we known, of course we would have gone ahead and purchased the IR Control Add on pack even though we didn't have the iTach WIFI to IR unit yet.  Be that as it may, here's where the confusion lies, and I cannot for the life of me understand why Roomie support cannot answer this question....Having purchased Roomie Remote v1.9.3 and all of the add ons including the Mac OSX agent EXCEPT the IR Control pack within 7 days ago, why can I not just buy the IR Pack for $9.99 and be done with it!?

 

The rub is this, (and I believe that it's the case for most people who are crying out for help and answers during this very confusing transition to what I'm sure will ultimately be a great new version of the Roomie software Will) .... Why do I have to pay a subscription fee that encompasses all of the other add on packs that I just purchased days ago just to get the IR pack that I need for my new iTach device? Additionally, wouldn't it make any person frustrated as all get out to have to double pay for add on packs just to get at the critical IR Control piece of the Roomie solution? ...especially when just a week ago it was only $9 bucks and it was yours to keep forever, without having to re-purchase it over and over every year?

 

Why can't someone from Roomie Tech Support speak to this and other questions regarding those of us who have owned the product for some time or even just purchased it less than a week ago?  Will the IR Pack still be available for purchase for the still advertized price of $9 for someone who has purchased the entire Roomie Remote v1.9.3 app and all add-ons minus the IR Pack due to waiting  for a day on the iTach unit to be delivered?

 

Yes, obviously it would have been better to have purchased the IR pack last week with the purchase of all the other Roomie Addins, but honestly, the outlay of cash for Roomie is not trivial.  We didn't buy it at the same time, so I need to know if we are SOL or how I can go about the process of purchasing just the IR Control pack. 

 

If anyone knows the answer to this question / situation, I humbly implore you to help solve this mystery, if you can. :-)

 

Peace and have a terrific week

post #1127 of 1422
I just checked for App updates and Roomie Remote 2.01 is available and it WORKS!!! I fiddled with the "gestures" a bit and they seem potentially useful for doing a limited set of commands with a much lower chance of accident'y hitting the wrong button. As usual there is little, if any that I've found, explanation of the new features in any meaningful way: Lack of documentation is Roomie's worst features. Admitidly, I haven't watch the 12 min "Setup" tutorial but my guess is it's not much better than the old one.
post #1128 of 1422
Now with the 2.0.1, my IR and HT packs are working again, but I'm still very sad about Roomie. I saw their forums and seems that are people feeling exactly like me. I also purchased all packs, including the HD Pack, because according to Roomie's forum my country would be supported in the future. Now reading the Roomie's forum seems that if I want to see my country on the HD Guide, I will have to pay again!! I really don't think this is the right move.

When I bought the IR pack and HT pack, it was a clear statement that the supported devices would grow with the updates. They never mentioned subscrition. And now we are stuck with frozen supported devices and HD Guide!!

In my company we had a similar issue. There is a software we make that needs to be updated 3 to 4 times a year. When we started selling licenses of it, we didn't sell subscriptions. After 3 years, we decided to move to the subscription model, but all customers who already purchased the licenses still have free upgrades and fixes and the new subscriptions were offered only to new customers!! The result?? Our first customers that were the people who helped to develop the the trust in our software now advocates even more in our favor and everyone is happy. I think Roomie staff needs to understand that most of the success of the software is because we gave it positive reviews, we talk about in the forums and to our friends.

Now I'm really thinking about giving up about Roomie and ask Apple a refund for my Roomie purchases, explaining what happened.

For new apps I'm willing to buy to replace Roomie, I found Demopad and MyURemote, any tips about them?
Edited by nickba - 10/1/13 at 6:05pm
post #1129 of 1422
I think it's comical how people freak out every time a company tweaks a business model. Adobe was vilified when they switched to all subscriptions, but now nobody cares and everyone uses Adobe products.

Roomie is light years ahead of everything in its space. They should have stuck to their guns with the subs imo. They're much cheaper than stuff that is much worse as it is.

I'd much rather have a Roomie that I know is well balanced with a good business model than one that is too inexpensive to last. RedEye just died this year, Harmony kinda sorta died and then they renamed last year's product and shipped it again, all those old things like Dijit and Peel are long gone, most of the other apps that used to be in this category are just dead. Dead. Like why do you think that is? Business model. Yeah, ok, some were also bad products, but a bad product with a great business model can often be very successful.

Here is an incredible product with an okay business model. They tried subscriptions, obviously some people had a hissy fit, they could have just made 2.0 a new app like every other software vendor, how would people feel then? Just pay again. There's no contract that says they're going to make 2.0 and 3.0 and 4.0 and just give them away. Subscriptions mean the software vendor has incentive to keep updating that app and not make a totally separate app that you have to rebuy. It's always about getting more stuff for free. Ignore those people. Focus on the business model and the product.
post #1130 of 1422
I am new customer of Roomie. I am coming from Crestron so these prices seem too good to be true to me.
Many software companies are switching to subscription based products as they make a lot of sense from business point of view.
Even when you buy packaged software you have to pay additional money for software assurance. If you don't have software assurance you don't get updates to the software forever.
I don't mind purchasing subscription as long as they will lead to updates/improvements to products.
There is no easy way to switch from one time pricing to subscription based services.
It may be disappointing for those of you who paid for Roomie and expected no more charges from them. However subscription based service will give Roomie additional revenue to create better product/support etc.
As I contemplate switching from Crestron remotes to Roomie a bigger risk for Roomie customers is them getting bought out by a larger player which will not be as nimble as they are or as inexpensive as they are.
post #1131 of 1422
Quote:
Originally Posted by hehateme View Post

I am new customer of Roomie. I am coming from Crestron so these prices seem too good to be true to me.
Many software companies are switching to subscription based products as they make a lot of sense from business point of view.
Even when you buy packaged software you have to pay additional money for software assurance. If you don't have software assurance you don't get updates to the software forever.
I don't mind purchasing subscription as long as they will lead to updates/improvements to products.
There is no easy way to switch from one time pricing to subscription based services.
It may be disappointing for those of you who paid for Roomie and expected no more charges from them. However subscription based service will give Roomie additional revenue to create better product/support etc.
As I contemplate switching from Crestron remotes to Roomie a bigger risk for Roomie customers is them getting bought out by a larger player which will not be as nimble as they are or as inexpensive as they are.

That is exactly what I posted. It is not about the new subscription model, it is about trying to force a subscription model for those who already purchased the licenses hoping for upgrades. Here is what I posted before:

Now with the 2.0.1, my IR and HT packs are working again, but I'm still very sad about Roomie. I saw their forums and seems that are people feeling exactly like me. I also purchased all packs, including the HD Pack, because according to Roomie's forum my country would be supported in the future. Now reading the Roomie's forum seems that if I want to see my country on the HD Guide, I will have to pay again!! I really don't think this is the right move.

When I bought the IR pack and HT pack, it was a clear statement that the supported devices would grow with the updates. They never mentioned subscrition. And now we are stuck with frozen supported devices and HD Guide!!

In my company we had a similar issue. There is a software we make that needs to be updated 3 to 4 times a year. When we started selling licenses of it, we didn't sell subscriptions. After 3 years, we decided to move to the subscription model, but all customers who already purchased the licenses still have free upgrades and fixes and the new subscriptions were offered only to new customers!! The result?? Our first customers that were the people who helped to develop the the trust in our software now advocates even more in our favor and everyone is happy. I think Roomie staff needs to understand that most of the success of the software is because we gave it positive reviews, we talk about in the forums and to our friends.

Now I'm really thinking about giving up about Roomie and ask Apple a refund for my Roomie purchases, explaining what happened.

For new apps I'm willing to buy to replace Roomie, I found Demopad and MyURemote, any tips about them?
post #1132 of 1422
Which iOS device are you using as your remote?
I own the latest generation IPAD. It does get moved around a lot and it is password protected. We have financial applications like mint, wells fargo, fidelity and vanguard on it.
So removing the password is not an option. My plan to test out usability with my current IPAD but then have a dedicated device for my family room home theater.

Buying another IPAD to use as a dedicated remote seems an over kill to me.
I am considering getting an IPAD Mini or IPOD Touch. I was wondering if any of your are using either of these devices. Are they any less usable than IPAD?

Thanks
post #1133 of 1422
iPad mini is the same as the iPad but a little bit smaller but def not too small like my phone is. I bought the iPad mini specifically for a remote in my theater. That is all that it is used for and I think it is perfect for my theater. I do not know if I would want it in my living room to watch tv and flip through channels, but I just might do that one day.

Did you ever finish your theater?
Edited by Pain Infliction - 10/2/13 at 10:03am
post #1134 of 1422
Quote:
Originally Posted by Pain Infliction View Post

iPad mini is the same as the iPad but a little bit smaller but def not too small like my phone is. I bought the iPad mini specifically for a remote in my theater. That is all that it is used for and I think it is perfect for my theater. I do not know if I would want it in my living room to watch tv and flip through channels, but I just might do that one day.

Did you ever finish your theater?

I will be picking up an IPAD Mini. I just read today that Apple will delay new gen IPAD mini due to supply chain issues. It is a bummer as I was hoping new IPAD Mini release will lead to the price reduction of the existing models.
I did finish my home theater. Until you asked me this question I did not realize that I had not updated my build thread with the final theater details. I will be doing that soon.

Thanks
post #1135 of 1422
"Adobe was vilified when they switched to all subscriptions, but now nobody cares and everyone uses Adobe products."

All my adobe products are free (Flash, Acrobat Reader) so when/if they switched to subscriptions It's not that I didn't care it's that I had no way to know. biggrin.gif
post #1136 of 1422
Quote:
Originally Posted by hehateme View Post

I will be picking up an IPAD Mini. I just read today that Apple will delay new gen IPAD mini due to supply chain issues. It is a bummer as I was hoping new IPAD Mini release will lead to the price reduction of the existing models.
I did finish my home theater. Until you asked me this question I did not realize that I had not updated my build thread with the final theater details. I will be doing that soon.

Thanks

Great! It look good from what I saw in the pics. I wish I had a basement. mad.gif
post #1137 of 1422
Quote:
Originally Posted by nickba View Post

That is exactly what I posted. It is not about the new subscription model, it is about trying to force a subscription model for those who already purchased the licenses hoping for upgrades.

It's not like you paid $1000. it's barely $50.

The fact that you expect lifetime upgrades for free is laughable to me. What do you do to earn a living?
post #1138 of 1422
Damn. I wish I didn't wait to purchase Roomie. I was waiting to upgrade my current Iphone 4s to the 5s in which then the 4s would have been a dedicated remote for my HT. mad.gif

I guess good things don't always come to those who wait.
post #1139 of 1422
Quote:
Originally Posted by kesando View Post

Damn. I wish I didn't wait to purchase Roomie. I was waiting to upgrade my current Iphone 4s to the 5s in which then the 4s would have been a dedicated remote for my HT. mad.gif

I guess good things don't always come to those who wait.

it is still a cheap option for a very nice feature.
post #1140 of 1422
Quote:
Originally Posted by Pain Infliction View Post

it is still a cheap option for a very nice feature.

Any word on subscription pricing? Will I have to update to iOS 7 on my 4s to use the app?
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