Originally Posted by crazyleo
I thought I'll post my experience here anyway. After getting no reply from tomland (might be away) I decided to bite the bullet and order it through Tenso. Luckily to my surprise amazon started offering this headphone for 25500 Yen which is around $320. So I registered myself with both tenso and amazon and used tenso's guide to have amazon ship it to their warehouse. I emailed them about my package and was told that it takes one day to process deliveries and then I'll receive the invoice for payment. I got the notice for pament which came around 5700 Yen or $70 whic I paid immidiately using paypal. They took a day to process EMS and my package was sent. Again, fortunately I didn't have any problems with EMS either. I think these rules might be country specific as I'm not in Europe. Further, the lithium-ion battery is built-in so maybe that is treated differently.
Anyway, I got myself these awesome headphones for under $400 which is quite a bargain. I did a short test yesterday with Tintin bluray and I was complete blown away with the sound quality these headphone produces. They are a little bulky but are comfertable to wear. Will do more testing tonight.
I'm having a problem with Tenso.
I ordered my Sony MDR-DS7500s from Amazon.co.jp on June 30th which were subsequently shipped out on the 1st of July. They arrived at Tenso's warehouse on the 2nd at which time the "My Page" section of their site was not updated. The next day I received this e-mail :
This is the Tenso.com Support Team. We are writing to you about an item that we cannot ship via EMS. Since we cannot ship it via EMS, we have not registered it into your My Page.
Package: Yamato 3136-2689-2854 Amazon
EMS does not allow us to send lithium ion batteries because of flammability risk.
However, packages containing lithium ion batteries can be sent via UPS.
Please choose from among the following options:
1) Send your package to a domestic Japanese address, (for example, to a friend or back to the seller).
The cost for domestic shipping will be the domestic shipping fee + 500 yen handling fee.
If you are shipping your item within Japan, please tell us:
A. Address in Japan
B. Name of receiving party
C. Telephone number of receiving party
D. (optional) Time at which you would like to the package to be delivered
2) Ship your package via UPS
If you wish to choose option 2, please provide us with the following information:
1. Whether you wish to purchase insurance or not, Yes/No (insurance costs 50 JPY per 11000 JPY of the package's value)
2. Total value of the package's contents
3. Name of the products in the package (general descriptions such as 'camera' or 'toy' are not enough, please more specific information such as brand, model type, model number etc.)
4. Whether the product is new or used
The cost for shipping via UPS will be as follows:
980 JPY - Tenso.com Handling Fee
9386 JPY - UPS Shipping Fee (not including insurance)
Total: 10366 JPY
*Please note that Tenso.com is not responsible for any customs duties you may be charged.
Packages delivered via UPS will typically arrive within 4 business days of shipment from our warehouse (not including Saturdays, Sundays and holidays).
You can make payments for your UPS shipments in the Optional Services section of your My Page.
Your billing will be processed as soon as we get your reply."
I don't get it. I've read posts from several members here that have indicated that they used EMS shipping with no problems, including your post. In addition, there are several importers on the Web that use EMS shipping for this product.
The UPS shipping cost is 3x that of the EMS cost and almost half the price of the headphones!
Any help would be appreciated.
jdb2Edited by jdb2 - 7/5/12 at 2:58pm