Originally Posted by Steevo55
Third solution. Write to the attorney general again and complain they are not providing the lifetime service they were providing all these years as part of your service activation agreement.
I wrote to the California attorney general and I got back letters saying they were contacting Panasonic and Replaytv. Then magically they decided not to discontinue the service. Imagine that.
I have errors now and cannot find a local number for my showstoppers. I just don't think having to make a toll call is reasonable.
That said, the problem may very well be that they didn't pay their bill.
I have blank guide and error failing to connect. Sometimes "Unable to authorize connection".
Hum interesting. I'd love to see a copy of the letter you wrote to the California attorney general.
I'm in Berkeley CA. After reading this forum I have been trying all the numbers and so far no luck.
Earlier today I spoke with Replay customer service.
Here is what happened.
After trying everything I could to get my channel guide information I finally called Replay customer service.
The customer service rep was very nice, and we tried several things to get my guide information. But my system was not making a connection with the Replay server.
Not having any luck, the Rep thought it might be my systems modem, so we tried using the Replay customer service area code and prefix in Texas to get the guide. Well guess what that worked or at least we connected with the server in Texas. I did not want to pay long distance fees for peak hours so I stopped it once it started to download the guide information.
Now we tried an area code in California different area then mine. This time I got the message “Link Down”
All this testing leads the Replay rep to the conclusion (and I agree) that there is a problem with the Replay West Coast dial up server.
He said he would get the information to the appropriate department.
Well I did get it to connect to the primary number in Fremont CA. I'm in Berkeley (an alt number only). Oakland primary did not work for me, so this is a toll call.