Originally Posted by CruelInventions
customer from hell, that one. yikes.
Originally Posted by dsinger
I was thinking the same thing as I read the post.
this might be off-topic - so sorry for that
Why customer has to kept defective TV set?
Defective in this case means - dead pixels, bandings.
Why Customer has to pay for manufacture defects?
I'm not about to shift this to re seller, but what to do it this case?
Why reseller has to pay for manufacture defects? Or waste time without income from a sale in this case?
10+ years ago you go to B/M store and pay for TV and sale person check and show it to you, so you go home with "tested" TV set - sure that were 21"-32" sets
, but heavy anyway
Now, no one will let you open TV box to test "your" TV before you take it home.
How online shop will do it? I don't know.
How B/M shop will do it as they don't even have those large TV sets in store, but order for home delivery from distribution center (own or provider)? I don't know ether.
Who sales TV doesn't know if it's defective or not and sure no one wants to sale defective set to loose credibility, don't they?
That lead to only Customer, who will open the box and discover the defect or etc, isn't it?
This should not be gamble for a customer to get good set and for a business to not get return to pick tap for S/H and etc.
Looks like this business model got transformed that works great for less complex products. While we are here for top of the line TV sets.
Maybe QC has to grade TV sets and price it based on it?
I think one customer will pay premium for 0 dead pixels and 0 defects, while another would be happy to take 1-4 dead pixels as 2nd grade for less pay.
What do you think?