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Official Sharp Elite PRO-70X5 and 60X5 Owners Thread - Page 397

post #11881 of 13284
1/10/13 at 1:39pm
Thank you for checking, sorry to hear about this.
Sharp pushed me over the edge, as much as I wanted to keep this TV, green on white scenes bothers me, my $1000 TV does not have this problem. The tech, that came out today, saw green and pinkish blotches/clouds and told me that in front of my adult family. Sharp called me just 2 hours ago and lied that tech told them that screen is perfect in every way... i asked for that in writing but nothing came through. Emotions aside, nobody should be going through motions that that I went through, how many hours I had to take off work to be home for exchanges or repairs. All in all, Vernon Hills Best Buy's Magnolia were top-notch in customer care, Sharp/Elite was abysmally poor. One customer voice does not matter but...

On the phone with Magnolia and returning it now.

Many thanks to all of you who helped me along the way.
Quote:
Originally Posted by N3W813 View Post

dvzzz,
I have some bad news.....yes, I do see very faint blotches of green in my new set on full field gray patterns. frown.gif When I first checked the new set right after unboxing it, I did not see it. I think it was too faint for me to notice. After the delivery people left, I spend more time with the 50% to 109% gray full field patterns and I can SOMETIMES make out the green patches. When watching normal day-to-day material, I can't see the patches at all. But when I tested "The Art of Flight" (snowboard documentary), I can definitely discern the green patches pretty easily with the white snowy backgrounds.

So, what am I going to do at this point??? I think I'll use the set for couple of weeks and see if the patches will go away. After couple of weeks, I will measure screen uniformity using my spectrophotometer. I've owned the Elite for over a year now, any of my options have to deal with Sharp directly.

My suggestion for you is to return the set to BB if you are uncomfortable with the green patches. I definitely would if I still can.

I forgot to check the manufacturing date of my new set yesterday. I will find out and post back.
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post #11882 of 13284
1/10/13 at 1:46pm
Thread Starter 
Quote:
Originally Posted by N3W813 View Post

My opinion on the discussion between lewisranchmike, Ken Ross, and RadTech51...
I have to agree with lewisranchmike on this one. Not everyone who owns a Elite prefer the Movie THX mode or a calibrated set. If lewisranchmike prefers Dynamic mode with IVC set to Adv High, then that's what he should be able to use. The Elite owners paid top dollars to own this specific set and should have the expectation for ALL functions on the set to work properly without issues.

If you purchased a $70K Mercedes and do not normally use cruise control, but you found out it is broken, would you want Mercedes to fix it? wink.gif

He can view the Elite any way he likes, I was only trying to explain the most common reasoning behind why people prefer the out of the box picture modes vs the ISF calibrated modes. I hope he does end up finding a picture he likes in the end otherwise I agree it's a very expensive set to keep and not be happy with. On that same note though I think he should be able to find a picture he likes on the Elite because the options are there, getting another display may not fix his issue. cool.gif
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post #11883 of 13284
1/10/13 at 2:02pm
Thread Starter 
Quote:
Originally Posted by dvzzz View Post

Thank you for checking, sorry to hear about this.
Sharp pushed me over the edge, as much as I wanted to keep this TV, green on white scenes bothers me, my $1000 TV does not have this problem. The tech, that came out today, saw green and pinkish blotches/clouds and told me that in front of my adult family. Sharp called me just 2 hours ago and lied that tech told them that screen is perfect in every way... i asked for that in writing but nothing came through. Emotions aside, nobody should be going through motions that that I went through, how many hours I had to take off work to be home for exchanges or repairs. All in all, Vernon Hills Best Buy's Magnolia were top-notch in customer care, Sharp/Elite was abysmally poor. One customer voice does not matter but...

On the phone with Magnolia and returning it now.

Many thanks to all of you who helped me along the way.

Sounds like you have a defective set on your hands, the only suggestion I can give you so this doesn't happen again is to next time go through someone who can visually check out your set before it's sent out to you. Make sure it's someone who's knowledgeable of display technology and knows how a uniform screen should look like etc. cool.gif
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post #11884 of 13284
1/10/13 at 2:13pm
Quote:
Originally Posted by N3W813 View Post

My opinion on the discussion between lewisranchmike, Ken Ross, and RadTech51...
I have to agree with lewisranchmike on this one. Not everyone who owns a Elite prefer the Movie THX mode or a calibrated set. If lewisranchmike prefers Dynamic mode with IVC set to Adv High, then that's what he should be able to use. The Elite owners paid top dollars to own this specific set and should have the expectation for ALL functions on the set to work properly without issues.

If you purchased a $70K Mercedes and do not normally use cruise control, but you found out it is broken, would you want Mercedes to fix it? wink.gif

I will test my set in Dynamic mode to see if I can reproduce the problem.
dvzzz,
I have some bad news.....yes, I do see very faint blotches of green in my new set on full field gray patterns. frown.gif When I first checked the new set right after unboxing it, I did not see it. I think it was too faint for me to notice. After the delivery people left, I spend more time with the 50% to 109% gray full field patterns and I can SOMETIMES make out the green patches. When watching normal day-to-day material, I can't see the patches at all. But when I tested "The Art of Flight" (snowboard documentary), I can definitely discern the green patches pretty easily with the white snowy backgrounds.

So, what am I going to do at this point??? I think I'll use the set for couple of weeks and see if the patches will go away. After couple of weeks, I will measure screen uniformity using my spectrophotometer. I've owned the Elite for over a year now, any of my options have to deal with Sharp directly.

My suggestion for you is to return the set to BB if you are uncomfortable with the green patches. I definitely would if I still can.

I forgot to check the manufacturing date of my new set yesterday. I will find out and post back.
Thanks you for your kind words of encouragement. If you would like to see the distortion I was able to get it to reliably reproduce on a Doctor Who episode. On ITunes it is Season 6, Pt 1, Episode 6: The Almost People. Go a little less that 15 minutes in and you will see the Doctor in a control room and he exits the room through a door and goes into a dark corridor with whites stone for the wall. If you play that scene through for about 1-2 minutes, he is followed by his young female companion and you should see a good example of the distortion 2-3 times. I used my AppleTV to play the episode. But again over the course of any given week he showed up on Castle, Person of Interest and Elemetary when in dark scenes with some good white contrast. This was the info I sent Sharp Team and they told me they confirmed. I am most curious of your opinion as,it develops. Best Regards.
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post #11885 of 13284
1/10/13 at 2:35pm
Quote:
Originally Posted by N3W813 View Post

My opinion on the discussion between lewisranchmike, Ken Ross, and But when I tested "The Art of Flight" (snowboard documentary), I can definitely discern the green patches pretty easily with the white snowy backgrounds.

I watched "The Art of Flight" last night. Wow, was that amazing. Both in content and PQ(and music).

I don't know who was crazier, the snowboarders or the helicopter pilots?
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post #11886 of 13284
1/10/13 at 3:27pm
Quote:
Originally Posted by lewisranchmike View Post

Thanks you for your kind words of encouragement. If you would like to see the distortion I was able to get it to reliably reproduce on a Doctor Who episode. On ITunes it is Season 6, Pt 1, Episode 6: The Almost People. Go a little less that 15 minutes in and you will see the Doctor in a control room and he exits the room through a door and goes into a dark corridor with whites stone for the wall. If you play that scene through for about 1-2 minutes, he is followed by his young female companion and you should see a good example of the distortion 2-3 times. I used my AppleTV to play the episode. But again over the course of any given week he showed up on Castle, Person of Interest and Elemetary when in dark scenes with some good white contrast. This was the info I sent Sharp Team and they told me they confirmed. I am most curious of your opinion as,it develops. Best Regards.

I do not have Doctor Who episodes but do have Person of Interest ones. Do you know a specific episode and/or timeframe of PoI I can test?
Quote:
Originally Posted by hhtatum View Post

I watched "The Art of Flight" last night. Wow, was that amazing. Both in content and PQ(and music).

I don't know who was crazier, the snowboarders or the helicopter pilots?

I love "The Art of Flight"!! Being a hardcore snowboarder myself, I can relate how difficult the stunts the boarders are performing in the video. smile.gif

This bluray is one of my go-to discs to show off my system (before green patches :P). Beautiful scenery shots, bumping music track, and awesome slow motion captures. I regard both the video quality and sound quality of the 7.1 TrueHD track as reference material. biggrin.gif
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post #11887 of 13284
1/10/13 at 4:12pm
Quote:
Originally Posted by N3W813 View Post

I do not have Doctor Who episodes but do have Person of Interest ones. Do you know a specific episode and/or timeframe of PoI I can test?
I love "The Art of Flight"!! Being a hardcore snowboarder myself, I can relate how difficult the stunts the boarders are performing in the video. smile.gif

This bluray is one of my go-to discs to show off my system (before green patches :P). Beautiful scenery shots, bumping music track, and awesome slow motion captures. I regard both the video quality and sound quality of the 7.1 TrueHD track as reference material. biggrin.gif
The episode that was somewhat reproducible was Person of Interest, Season 2, Episode 8(Til Death) it is within the first 1-4 minutes where Finch(the head guy, I think I have his name correct) is reminiscing about an old girlfriend and they are in a bar talking about a painting she saw when she lived in Europe. There is a lot of shadow there with whiter parts of the scene. I have seen it jump up there while they are talking with each other.I viewed this on my TIVO. It probably was 1080i source.
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post #11888 of 13284
1/10/13 at 10:01pm
I think I'm returning my 70" as well. I also have a little of the green DSE when I tested for it but that doesn't really bother me since it doesn't show up on regular viewing. What I can't get past though is the constant fluctuation in brightness as scenes change. Sometimes its subtle but other times it's not so subtle. It's almost like the processor is lagging behind a second or two before it can adjust the scene. Sometimes those scenes involve the blacks going out of wack for a couple of seconds but mostly it's just the brightness.

I'm somewhat unimpressed by this local dimming technology. It's still worlds better than any plasma though. Watching a plasma is like trying to view something through yellow cellophane. Not for me. Edge lit has tons of problems from what I've seen also. So I'm going back to my 5 year old CCFL Samsung. It seems to be better than any of the crap they have out now unfortunately.
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post #11889 of 13284
1/10/13 at 10:11pm
I have done a ton of research on what if not Elite at this point. Have to agree with you on plasma conclusion. I really thought I was doing something really wrong when trying to adjust VT50 to my liking, I just never can get whites to the white that I like. Yellow cellophane is a great way to describe it. Sony 65HX950 is full array local dimming but out of three Sony units that I saw at three stores all had severe banding and grey DSE. Grey DSE is noticeable at some scenes but to my eyes not as offensive as green, and color meters are OK with grey DSE and not as much with green DSE.
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post #11890 of 13284
1/10/13 at 10:16pm
This is making me gunshy about the new batch of Elites after the drought.......maybe there are quality issues here that really need to be addressed....I don't think this can be coincidence and certainly would of been mentioned @ least once in the past with all the previous batches/scrutiny/shootouts.
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post #11891 of 13284
1/10/13 at 10:28pm
At the min buy from a highly trusted dealer with excellent return policies or from those who are willing to check thoroughly for you before delivery. There are good units of Elites even from Nov 2012 batch but I went through 4 and all had green and pink DSE of different degrees.
Quote:
Originally Posted by sensui View Post

This is making me gunshy about the new batch of Elites after the drought.......maybe there are quality issues here that really need to be addressed....I don't think this can be coincidence and certainly would of been mentioned @ least once in the past with all the previous batches/scrutiny/shootouts.
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post #11892 of 13284
1/11/13 at 6:38am
Quote:
Originally Posted by kdog750 View Post

I think I'm returning my 70" as well. I also have a little of the green DSE when I tested for it but that doesn't really bother me since it doesn't show up on regular viewing. What I can't get past though is the constant fluctuation in brightness as scenes change. Sometimes its subtle but other times it's not so subtle. It's almost like the processor is lagging behind a second or two before it can adjust the scene. Sometimes those scenes involve the blacks going out of wack for a couple of seconds but mostly it's just the brightness.

I'm somewhat unimpressed by this local dimming technology. It's still worlds better than any plasma though. Watching a plasma is like trying to view something through yellow cellophane. Not for me. Edge lit has tons of problems from what I've seen also. So I'm going back to my 5 year old CCFL Samsung. It seems to be better than any of the crap they have out now unfortunately.
Yes, I have also seen that. It is like the shadow grey "breathe" a little till they settle.
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post #11893 of 13284
1/11/13 at 6:53am
dvzzz

Looks like you're getting replacements from the same bad batch of panels.

For $7K.....I'd send it back and go look elsewhere.
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post #11894 of 13284
1/11/13 at 8:10am
Yes, this is my conclusion as well. Nobody reports issues with uniformity thus it must be a bad batch in Illinois warehouse.

Quote:
Originally Posted by JimP View Post

dvzzz

Looks like you're getting replacements from the same bad batch of panels.

For $7K.....I'd send it back and go look elsewhere.
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post #11895 of 13284
1/11/13 at 9:17am
Quote:
Originally Posted by dvzzz View Post

Yes, this is my conclusion as well. Nobody reports issues with uniformity thus it must be a bad batch in Illinois warehouse.

Mine came from a Texas warehouse. It has the green DSE described but that particular flaw doesn't bother me.
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post #11896 of 13284
1/11/13 at 11:42am
My replacement came from Tennessee, has the green patches as well. The areas surrounding the green patches may look pinkish because that's how your eyes try to adjust to the color white. smile.gif
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post #11897 of 13284
1/11/13 at 12:00pm
Good point, maybe it is not a geography but rather manufacturing date, all of my sets were from Nov2012 build. Maybe we should all check dates and see if Nov2012 batch is bad. I got a call from ABT yesterday and they said that Elite will be stopped as a brand, they will sell what's in the warehouse and then off to Sharp-branded 4K sets. Do not want to start a rumor, take it with a grain of salt, but they are huge serious dealer for Sharp here, there could be some substance to their statements. It explains why I got such terrible treatment for my problems from Elite Concierge, perhaps they all know that they are going away why strive to help a customer at this point.
Quote:
Originally Posted by N3W813 View Post

My replacement came from Tennessee, has the green patches as well. The areas surrounding the green patches may look pinkish because that's how your eyes try to adjust to the color white. smile.gif
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post #11898 of 13284
1/11/13 at 12:58pm
Quote:
Originally Posted by kdog750 View Post

I think I'm returning my 70" as well. I also have a little of the green DSE when I tested for it but that doesn't really bother me since it doesn't show up on regular viewing. What I can't get past though is the constant fluctuation in brightness as scenes change. Sometimes its subtle but other times it's not so subtle. It's almost like the processor is lagging behind a second or two before it can adjust the scene. Sometimes those scenes involve the blacks going out of wack for a couple of seconds but mostly it's just the brightness.

I'm somewhat unimpressed by this local dimming technology. It's still worlds better than any plasma though. Watching a plasma is like trying to view something through yellow cellophane. Not for me. Edge lit has tons of problems from what I've seen also. So I'm going back to my 5 year old CCFL Samsung. It seems to be better than any of the crap they have out now unfortunately.

Did you try using the LD On setting as opposed to the Active modes? I doubt you'd see any fluctuations there, other than what might be in the source.
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post #11899 of 13284
1/11/13 at 2:47pm
Quote:
Originally Posted by Ken Ross View Post

Did you try using the LD On setting as opposed to the Active modes? I doubt you'd see any fluctuations there, other than what might be in the source.

I myself was going to suggest to Kdog he try N3W813's settings. I used to have screen brightness fluctuation when the active contrast was on. I even had the little green leaves turned on, which I thought were cool. Then it became annoying as sometimes the screen's own brightness would cause the picture to jump in brightness/contrast, as would the amount of light from a nearby window if the sun went behind a cloud, etc.

The only jumping in contrast/brightness (pulsing?) I see now was encountered last night when I watched some recorded tv from my newly built HTPC. At first I immediately worried and thought about lewisranchmike's issue, but it is not an inversion like he described. I think I can attribute it more to something in my setup, since I only saw it on two shows, recorded the same night. It my be the tuner card, or external interference. If it keeps up I will look for a solution, first by swapping out the tuner card.

DarrenK
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post #11900 of 13284
1/11/13 at 5:25pm
Hey Guys,
I have a November build 70" Elite. The light grey screen looks pretty uniform to me. Actually, the picture below from my iPhone looks bad compared to what I actually see.
-Evangelo2

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post #11901 of 13284
1/11/13 at 6:33pm
Quote:
Originally Posted by Ken Ross View Post

Did you try using the LD On setting as opposed to the Active modes? I doubt you'd see any fluctuations there, other than what might be in the source.

Yes, I tried all the settings. Local Dimming on did the same thing. Advanced High was the worst setting. On that, I would get the brightness fluctuations and the blacks turning purple and gray for almost 2 seconds as a scene changed(but not every scene change). It seemed to be almost non existent in local dimming off though. I didn't get to test it long enough to make absolutely sure but LD Off seemed to solve the problem. But having it on that setting kind of defeats the purpose of buying an elite.

And the source I used for this was about 5 different blu ray movies as well as Netflix through my Roku just to make sure I tried it on a different HDMI port.
Edited by kdog750 - 1/11/13 at 6:39pm
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post #11902 of 13284
1/11/13 at 6:43pm
Quote:
Originally Posted by kdog750 View Post

Yes, I tried all the settings. Local Dimming on did the same thing. Advanced High was the worst setting. On that, I would get the brightness fluctuations and the blacks turning purple and gray for almost 2 seconds as a scene changed(but not every scene change). It seemed to be almost non existent in local dimming off though. I didn't get to test it long enough to make absolutely sure but LD Off seemed to solve the problem. But having it on that setting kind of defeats the purpose of buying an elite.

And the source I used for this was about 5 different blu ray movies as well as Netflix through my Roku just to make sure I tried it on a different HDMI port.

Well guys it sure sounds like the original pulsing that first surfaced a year or so ago. only that the nov builds are experiencing some different characteristics.
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post #11903 of 13284
1/11/13 at 7:11pm
Thanks for posting. I am starting to see a problem in my assessment of DSE, what looks OK to you, does not look OK to me. I hope this is just iPhone taking image and real image does not have vertical DSE green bands that otherwise is visible on the photo. I do not want to rain on a parade, I just want to further explain why DSE issue was not mentioned on the thread, I think we have different sensitivity to green, that is why. I can clearly see distinct green vertical bands that create adjacent pinkish bands in between on the photo, looks like Evangelo2 does not see them at all. Finally, I am starting to see the daylight - we all have different ability to separate and see colors and I am just more attuned to green... Hmm... maybe I should see an ophthalmologist to determine if I am more sensitive to green vs. other colors.
Quote:
Originally Posted by Evangelo2 View Post

Hey Guys,
I have a November build 70" Elite. The light grey screen looks pretty uniform to me. Actually, the picture below from my iPhone looks bad compared to what I actually see.
-Evangelo2

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post #11904 of 13284
1/11/13 at 7:12pm
Quote:
Originally Posted by dvzzz View Post

Good point, maybe it is not a geography but rather manufacturing date, all of my sets were from Nov2012 build. Maybe we should all check dates and see if Nov2012 batch is bad. I got a call from ABT yesterday and they said that Elite will be stopped as a brand, they will sell what's in the warehouse and then off to Sharp-branded 4K sets. Do not want to start a rumor, take it with a grain of salt, but they are huge serious dealer for Sharp here, there could be some substance to their statements. It explains why I got such terrible treatment for my problems from Elite Concierge, perhaps they all know that they are going away why strive to help a customer at this point.
No news from CES on a new Elite Unit. Looks like there may be something said at Cedia ( More than a few moths from now ). They may indeed stopping making Elite TV's again, but as for now they are in production......

---It is possible that ABT is just dropping the line on there own. No stock issues on Elites over here.
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post #11905 of 13284
1/11/13 at 9:37pm
Could it be some quality control issue on the later build. Or could it be since Sharp lost billions of dollars that they might have cut some corners to save money and in turn make money. You know what I mean? Or is all LCD/LED like this. Another thing that might be the culprit is the finish on these LCD/LED sets. Unlike plasmas which is glass. And glass if made in a flat plane can hold its form well without any deflection especially vertically. So what is the finish in these LCD/LED. Surely ain't glass. What ever it is it feels like plastic or some sort. So maybe it's not holding its form well. So try this.. When the set is off, look at what's mirrored on the finish. If you have something mirrored on the screen like a corner wall or picture frame or anything straight. See if the lines start to bend or something looks warped in the picture? If you do see what I'm talking about then that might be the culprit. Inconsistency of the finish. That could also be why some of us has green vertical banding or patches in certain areas. I have patches of green mostly on the top. But very faint. I also have some on the bottom corner too. And funny thing is that's where I get my warpy looking mirrored images when my set is off.
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post #11906 of 13284
1/11/13 at 10:06pm
That is a good suggestion. I will check it tomorrow before Best Buy picks it up. When Sharp called first time they clearly said that this is not due to panel itself but rather to the optical diffuser that is attached to the actual panel, and tolerances uber tight even small manufacturing issues with plexiglass will cause green banding. I can see it, iPads when came out had problems with yellowing due to the same issues. However once glue dried out on iPad yellow went away. After 10 days I see absolutely no change in DSE so i am not sure if glue is involved. All in all, I was hoping that Sharp will work with me to root-cause it and I was more than willing, sent them dozens of very high quality images and invited Sharp to my condo to check it out but instead I got a response that you have a perfect panel so go away. Now if they cannot support Elite 1080p panels with so called "concierge-level" support, will you buy their 4K panels? i always thought highly of Sharp QC, them being a defense supplier. I owned 1986 Sharp CRT TV and it was best in class TV. Bankruptcy is a tough case but if I were them, I would do the opposite - run as fast as I can to keep customers twice as satisfied.
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post #11907 of 13284
1/11/13 at 10:07pm
Quote:
Originally Posted by Cleveland Plasma View Post

No news from CES on a new Elite Unit. Looks like there may be something said at Cedia ( More than a few moths from now ). They may indeed stopping making Elite TV's again, but as for now they are in production......

---It is possible that ABT is just dropping the line on there own. No stock issues on Elites over here.

It seems buying a Elite right now is risky business. They are still overpriced and ironically the latest builds seems to have green banding issues and FB. Factor in the new sets introduced at CES at a much lower price and the Elites seem like a poor deal. Am I wrong?

If you buy from an Elite dealer, like Cleveland, and you get an Elite with green banding issues you are kinda out of luck. I doubt any online dealer will send out a replacement and/or pay for shipping.

-Brian
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post #11908 of 13284
1/11/13 at 11:49pm
We should be careful not to extrapolate too much from a very small number of people reporting issues (3?), regardless of how often they post or repeat themselves. There doesn't seem to be sufficient info yet to make wild claims about Sharp or their practices.

Are there recent Elite owners who ARE happy with their sets?
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post #11909 of 13284
1/12/13 at 4:56am
Quote:
Originally Posted by Bghead8che View Post

It seems buying a Elite right now is risky business. They are still overpriced and ironically the latest builds seems to have green banding issues and FB. Factor in the new sets introduced at CES at a much lower price and the Elites seem like a poor deal. Am I wrong?

If you buy from an Elite dealer, like Cleveland, and you get an Elite with green banding issues you are kinda out of luck. I doubt any online dealer will send out a replacement and/or pay for shipping.

-Brian

IMO you are wrong. The Elites are full array with local dimming that produces the best black levels available today. Only the most expensive LCDs have it. If the best PQ isn't that important to you then what Sharp announced at CES as actual models with prices may be right for you since none had local dimming. My guess is the 4k sets they promised for later in the year will be Elite replacements and those won't be cheap. As far as on line dealers, I have no complaints. Read their return polices, other buyer comments and make your decision.
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post #11910 of 13284
1/12/13 at 5:12am
Quote:
Originally Posted by dsinger View Post

IMO you are wrong. The Elites are full array with local dimming that produces the best black levels available today.
+1

I think buying an Elite right is a smart decision...especially, if , and that's a big if, they stop making them.
I will be one of the proud few who got one while they were available....just like the Kuro. Short run, people who got them were lucky.
I have had mine for 1 year now. I have a friend who has seen mine and ready to buy one himself from Chris @ CP.
I told him, you better get it now, before its too late.
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