Chris, it think it is fair to say that it was the case before. Nowdays, perhaps, due to looming bankruptcy even Elite Concierge service is not willing to help, it starts from waiting times on Elite 800 number could be 15-20 mins and goes to the fact that they sent out low-labor cost contractor repairman from local CRT-era repair shop to evaluate Elite's problem, the gent was friendly but he did not know that Elite is LED and full-array, he did not bring any measuring equipment, no testing patterns, nor he did not even bring photo camera that can be manually controlled to set shutter to 1/30 to take images correctly. He did not even know what ISF calibration was and why I need uniform grey. At the end Sharp said: "based on the technical analysis provided by the onsite technician, we conclude your TV to be perfect". Today's Sharp support is non-existant.
BestBuy on the other hand was terrific, I initiated a return but Magnolia Sales Mgr called personally and asked me to try number 5. They just received 60+ units in the local warehouse with different serial numbers and he hopes green issues are gone. I refused but he explained this no obligation to me and no risk. Number 5 will be here on Monday. This goes a very long way for me vs. Sharp's lack of integrity.
I am not bashing Elite as a TV, great set with excellent PQ but terrible QC nowadays. I agree it is localized to 4 people, we are vocal about it, but if I can save someone 1 months of frustration, lies and exchanges, I have done my good deed of the day. I encourage everyone to notice that green DSE is limited to my 4 sets and 3 more from other Nov2012 batches.
If anyone will sell me guaranteed green DSE-free 70" set today for $5000 with 36 months same as cash, I will buy today.
Originally Posted by sensui..
This is making me gunshy about the new batch of Elites after the drought.......maybe there are quality issues here that really need to be addressed....I don't think this can be coincidence and certainly would of been mentioned @ least once in the past with all the previous batches/scrutiny/shootouts.
Originally Posted by Cleveland Plasma
Sharp in in control of Elite. If you read the Sharp threads from the last seven years, it is standard issue that if people see anomalies to report them to Sharp. They will come out and see the issue and swap the set. Many times they will offer a full refund too as option.