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Official Sharp Elite PRO-70X5 and 60X5 Owners Thread - Page 468

post #14011 of 14509
Quote:
Originally Posted by veajt00 View Post

Thanks for the info on the build date - mine is October 2011. I'm running operational firmware 2.19.

FYI, I tried some of the non-hardware IR sensor fixes posted in this forum (covering sensors, power cycling, etc.) and nothing worked. I'm still torn on whether or not to let the tech replace the mainboard this afternoon - it seems like replacing the IR board always fixes the problem, so I'm sure that's all I need to get the TV back up and running. If I replace the mainboard as well, I could be introducing potentially new issues; plus, I own copies of ControlCal and SpectraCal's CalMan that allow me access to the ISF picture settings - they might not work with the new mainboard. On the upside, a new mainboard should have all of the latest fixes and firmware...

Hi, Replacing the main board alone will not solve your RC issue. If it happens to come back from the resetting with new main board it will only be temporarily. You Have To replace the RC board, part number DUNTKF909FM01. Replacing the main board will reset ALL of your calibration settings and turn off ISF. Not a big deal, you can unlock ISF again with the new main board with calman or manually do it. ISF is part of this TV, so no worries, no newer main board is going to stop you from accessing ISF mode. Plus, you will want to recalibrate from start with a new main board installed as the factory calibration settings are slightly different from main board to main board.
Edited by Sound & Vision - 9/4/13 at 11:25am
post #14012 of 14509
Quote:
Originally Posted by Sound & Vision View Post

Hi, Replacing the main board alone will not solve your RC issue. If it happens to come back from the resetting with new main board it will only be temporarily. You Have To replace the RC board, part number DUNTKF909FM01. Replacing the main board will reset ALL of your calibration settings and turn off ISF. Not a big deal, you can unlock ISF again with the new main board with calman or manually do it. ISF is part of this TV, so no worries, no newer main board is going to stop you from accessing ISF mode. Plus, you will want to recalibrate from start with a new main board installed as the factory calibration settings are slightly different from main board to main board.

The tech just replaced the RC board (same part number you listed) and that solved the problem (as I expected). I did not have him replace the mainboard - I did not want to risk new problems from a new main board. I also picked up a couple of extra RC boards from Amazon to have on hand - easy enough to replace myself in the future if necessary. Still, I can't believe such an expensive TV has such a glaring issue related to poor quality parts...
post #14013 of 14509
Quote:
Originally Posted by veajt00 View Post

The tech just replaced the RC board (same part number you listed) and that solved the problem (as I expected). I did not have him replace the mainboard - I did not want to risk new problems from a new main board. I also picked up a couple of extra RC boards from Amazon to have on hand - easy enough to replace myself in the future if necessary. Still, I can't believe such an expensive TV has such a glaring issue related to poor quality parts...

Glad it worked out for you.. I knew it would... I wish there was more information as to why these boards are failing.. Perhaps just a bad set of ic's? I don't suppose the tech chimed in as to why these boards are failing? I am surprised this issue never triggered a recall. Regardless, every TV has issues.. Float over to the Panasonic VT/ZT60 forums.. A noisy fan design in first run units is driving everyone crazy.. Actually, just take a look at any TV Brand/Model on here and you will see complaints in their threads.. I guess it's the nature of the beast. smile.gif
Edited by Sound & Vision - 9/4/13 at 2:41pm
post #14014 of 14509
Quote:
Originally Posted by rsxownes View Post

Well I called elite to tell them about the fluctuating/pulsing issue with the local dimming feature which only occurs on the bottom half of the screen. They said they would have the main board replaced, hopefully that fixes this issue. I also had a question, I entered the exact settings I have in user mode into the movie THX mode and they do not look the same at all. I entered the setting into game mode from the user mode and they looked the same as they should. Am I missing something in THX mode that would make it look different even though it has the exact same settings as two other AV modes?

Anyone have any insight into my question? Glad your issue got fixed with just the RC replacement.
post #14015 of 14509
Quote:
Originally Posted by rsxownes View Post

Anyone have any insight into my question? Glad your issue got fixed with just the RC replacement.

Hi, just to rule out the main board, have you updated to the latest 2.19 firmware? I remember reading about some mild brightness pulsing issues in earlier models but newer firmware resolved it. Perhaps you have another unrelated issue? Just something to look at.

THX picture mode is specifically calibrated (grey scale) within the TV, so don't expect it to look like the other modes when you plug in the exact same setting. This is completely normal and part of the THX certification.
post #14016 of 14509
Thread Starter 
Quote:
Originally Posted by TitusTroy View Post

nothings wrong with some nice pictures but when you start posting them every day with the caption 'Picture of the Day' it gets to be a little self-serving and a bit of picture-overload...

I think that was the point Titus, pictures of the day. rolleyes.gif F.Y.I Many people requested the images daily though PM's etc. that's one of the reasons I decided to start doing it in the first place although I didn't always have time to post pictures every day like the title suggested. Anyway you made it quite clear you were not one of my biggest fans. biggrin.gif
post #14017 of 14509
Thanks for your answer on the THX mode question, So i'm guessing when I get it calibrated it should be done in movie THX mode? Or the ISF Day and night modes? Anyway when I go to update it, it tells me it doesn't need to be updated. I'm guessing it already has the latest update, is the adaptive image processor located on the main board?
post #14018 of 14509
Quote:
Originally Posted by rsxownes View Post

Thanks for your answer on the THX mode question, So i'm guessing when I get it calibrated it should be done in movie THX mode? Or the ISF Day and night modes? Anyway when I go to update it, it tells me it doesn't need to be updated. I'm guessing it already has the latest update, is the adaptive image processor located on the main board?

I am not sure if the adaptive image processor is on the main board or even if that is your issue. I would let the calibrator do his thing. At the very least Calibrate ISF Day/Night, and THX. The calibrator will know what to do.
post #14019 of 14509
Quote:
Originally Posted by RadTech51 View Post

I think that was the point Titus, pictures of the day. rolleyes.gif F.Y.I Many people requested the images daily though PM's etc. that's one of the reasons I decided to start doing it in the first place although I didn't always have time to post pictures every day like the title suggested. Anyway you made it quite clear you were not one of my biggest fans. biggrin.gif

the pics got to be a bit much but nothing personal...the pics were nice but sometimes less is more...I just like to read fair and unbiased reports on products and some people took their fandom a bit too far...take this quote below...did no one clarify this statement of 'fact'?...the fact is that the F8500 won the audience vote (based on total score) but the calibrator vote went to the ZT60, VT60 and then the F8500...very important distinction to make
Quote:
Originally Posted by Ken Ross View Post

The F8500 also won the VE shootout and it was up against the VT and ZT60.
post #14020 of 14509
Quote:
Originally Posted by Sound & Vision View Post

Glad it worked out for you.. I knew it would... I wish there was more information as to why these boards are failing.. Perhaps just a bad set of ic's? I don't suppose the tech chimed in as to why these boards are failing? I am surprised this issue never triggered a recall. Regardless, every TV has issues.. Float over to the Panasonic VT/ZT60 forums.. A noisy fan design in first run units is driving everyone crazy.. Actually, just take a look at any TV Brand/Model on here and you will see complaints in their threads.. I guess it's the nature of the beast. smile.gif

I specifically asked the tech if he heard anything from Sharp regarding these failing RC boards and he said that he hasn't heard anything from them and there was no service bulletin. Although he definitely thought it was unusual that I had 2 fail within 18 months... The one he installed today was dated 8/28/13 from Mexico - hopefully I don't ever need the spares I bought!
post #14021 of 14509
Ok, I was just asking because that adaptive image processor is directly related to the local dimming feature on the TV. I guess I'll call tomorrow to find out, then after the mainboard gets replaced and hopefully fixes my local dimming issue, I can get it calibrated.
post #14022 of 14509
Quote:
Originally Posted by veajt00 View Post

I specifically asked the tech if he heard anything from Sharp regarding these failing RC boards and he said that he hasn't heard anything from them and there was no service bulletin. Although he definitely thought it was unusual that I had 2 fail within 18 months... The one he installed today was dated 8/28/13 from Mexico - hopefully I don't ever need the spares I bought!

Second owner of a 70" that was sold new in March 2012. IR issues seem to be happening in the 2011 units. Haven't read about the later units having that problem, but if so, please chime in here and let us know what month and year. Maybe, just maybe Elite used a better board later on.

Seems there are three known problems with the Elites. Pulsing, cyan and IR's going bad. Well I guess it's good that readers here know about these things and to be pro active, I just bought a spare ir board off Amazon. If my ir goes bad, I read all it takes is remove the back panel, locate the part, remove the screws, unplug the wire or wires and replace. Nice to know somethings owners can repair.
post #14023 of 14509
Quote:
Originally Posted by bekindrewind View Post

Second owner of a 70" that was sold new in March 2012. IR issues seem to be happening in the 2011 units. Haven't read about the later units having that problem, but if so, please chime in here and let us know what month and year. Maybe, just maybe Elite used a better board later on.

Seems there are three known problems with the Elites. Pulsing, cyan and IR's going bad. Well I guess it's good that readers here know about these things and to be pro active, I just bought a spare ir board off Amazon. If my ir goes bad, I read all it takes is remove the back panel, locate the part, remove the screws, unplug the wire or wires and replace. Nice to know somethings owners can repair.

One thought on the IR boards going bad - although my TV is an October 2011 build, my first IR board failure occurred in April 2012 (just a few months after I bought the TV). I did not check the replacement board to ensure that it was new and from 2012. This replacement board just went bad, and was replaced with a board dated Aug 2013. So my first IR board failure definitely occurred with a part from 2011, but the second board failure likely occurred with a part from 2012 (although I'm not 100% sure) - I'm sure that the IR board in the TV now is from 2013, so if that goes bad, it seems likely that I have a problem elsewhere in the TV.
post #14024 of 14509
Readers have known about the pulsing in some of these displays for awhile now, actually for a couple of years. Not all of them pulse or pulse to a point that its noticable.
The Cyan issue is way overblown, not saying the issue is not there but I have read this whole thread and I dont recall anyone returning their display specifically because
they didnt like the way Cyan looked on their display. The IR board failures have been mentioned for over a year now and seems to be an easy and cheap fix. Sure its no
fun if you have a display that has a bad IR board. The Elite is not the only display to have a weak IR. As far as maybe Elite used a better IR board in later years doesnt really
make a difference since its seems the newer manufactured board is the only board you can buy anyways. All of us late arrivals to the Elite ownership Already Have A Well Documented Road Map To Any And All Issues And We Bought The Display Anyways. Speaking for just me on this but for what I paid for my 60 & 70 these are issues that I can live with. I could not take that same amount of money and buy something better in a LED/LCD.
Edited by baron2 - 9/5/13 at 11:26am
post #14025 of 14509
For some reason my post do that alot with sentances, sorry it looks so funny when its posted, doesnt look that way before I post.
post #14026 of 14509
Thread Starter 
Quote:
Originally Posted by TitusTroy View Post

the pics got to be a bit much but nothing personal...the pics were nice but sometimes less is more...I just like to read fair and unbiased reports on products and some people took their fandom a bit too far...take this quote below...did no one clarify this statement of 'fact'?...the fact is that the F8500 won the audience vote (based on total score) but the calibrator vote went to the ZT60, VT60 and then the F8500...very important distinction to make

However it's also important to note that their 60'' Elite they had for demo at that time had a very serious issue going on if I remember correctly. Even Kevin Miller stated it so to me when came over to my place to calibrate my 70'' Elite. And yet it still won the popular vote. wink.gif
post #14027 of 14509
The TV technician should be here soon to replace the main board. Hoping it'll fix the local dimming fluctuating problem.
post #14028 of 14509
Quote:
Originally Posted by RadTech51 View Post

However it's also important to note that their 60'' Elite they had for demo at that time had a very serious issue going on if I remember correctly. Even Kevin Miller stated it so to me when came over to my place to calibrate my 70'' Elite. And yet it still won the popular vote. wink.gif

that was in 2012...I was referring to the latest May 2013 Shootout...I'm not sure where the Elite placed in 2013

http://reviews.cnet.com/8301-33199_7-57584396-221/samsung-f8500-plasma-wins-value-electronics-shootout/
post #14029 of 14509
Quote:
Originally Posted by baron2 View Post

Readers have known about the pulsing in some of these displays for awhile now, actually for a couple of years. Not all of them pulse or pulse to a point that its noticable.
The Cyan issue is way overblown, not saying the issue is not there but I have read this whole thread and I dont recall anyone returning their display specifically because
they didnt like the way Cyan looked on their display. The IR board failures have been mentioned for over a year now and seems to be an easy and cheap fix. Sure its no
fun if you have a display that has a bad IR board. The Elite is not the only display to have a weak IR. As far as maybe Elite used a better IR board in later years doesnt really
make a difference since its seems the newer manufactured board is the only board you can buy anyways. All of us late arrivals to the Elite ownership Already Have A Well Documented Road Map To Any And All Issues And We Bought The Display Anyways. Speaking for just me on this but for what I paid for my 60 & 70 these are issues that I can live with. I could not take that same amount of money and buy something better in a LED/LCD.

+1 baron2. My point, which you addressed so well, is no tv is perfect. The Elite in my eyes provides a better picture than any of the current edge lit ones, and that includes the 4k ledge lit tv's.
Pulsing and cyan, hardly noticable and very few people return the tv because of it. IR going bad, we can buy the part fix and that ourselves, how nice. However we don't really know why or what is causing the IR problem. It may be bad boards from the beginning, may be related to another board or the IR board getting electrical pikes or something along those lines. Just thinking out loud. So this beautiful tv, even though it's not made anymore, was my choice over everything else that is currently available, in this size.

Cheers,
bekindrewind.
post #14030 of 14509
You could open the back up and see if its a single power source that runs the IR board and IR board only.
That would tell you 2 things, weak power to the IR board or bad IR boards. Or if the power supply runs more
than just the IR board and the other boards that are being supplied power are not failing then its a weak IR board.
I havent read about that many people having issues with other boards, seems more people are suffering from issues
with just the IR board.
post #14031 of 14509
Well i'm really disappointed, the TV tech came here to have his time wasted and my own. We were able to replicate the pulsing/fluctuation problem that occurs only when local dimming is on, and only on the bottom half of the screen. He already had a main board with him that he ordered, he calls Elite Support to see what they wanted him to do. Elite support talks him through to have him change some settings on the TV to see if it would alleviate the problem, checks to see if it has the latest firmware. Then the guy from Elite support just decides to turn off the local dimming feature and call it a day, the service tech that was here at the time knew I would be disappointed and could see it on my face since I heard it on speaker phone. The technician talks to me and says that was not the best route they could of decided to go, and I completely agreed. I'm gonna be calling back with my complaint and tell them that the local dimming feature on this TV is one of the main reasons I even purchased it. This was not the support I was hoping for, or for one that they would decide with the easy "just turn the feature off" to solve the problem. I'm very upset with that, the service technician told me he would hold on to the main board for several days just in case Elite support changes their mind after I have a word with them. Because I am not a happy customer at the moment and I wanna know what they are going to do to keep me a satisfied customer. On top of that, this pulsing/fluctuating issue started around 2 months ago, before that it was perfect and nothing has changed with my setup.
post #14032 of 14509
Thread Starter 
Quote:
Originally Posted by TitusTroy View Post

that was in 2012...I was referring to the latest May 2013 Shootout...I'm not sure where the Elite placed in 2013

http://reviews.cnet.com/8301-33199_7-57584396-221/samsung-f8500-plasma-wins-value-electronics-shootout/

Yep, thought you were referring to the original win for the Elite in the HD shoot out. The Elite won for the 2nd time in the audience vote correct, but it was a close match and I remember Kevin saying it could've easily gone either way. rolleyes.gif

PS: I also remember having an issue with the Elite being placed off center in the room for viewing conditions, comparisons in relation to the audience seating positions most of the day. I had thought it would place a bias towards the Plasmas because of their superior off axis viewing. I suppose it didn't end up making much of a difference in the end since the Elite took the crown in that specific category anyway. cool.gif
post #14033 of 14509
Quote:
Originally Posted by baron2 View Post

You could open the back up and see if its a single power source that runs the IR board and IR board only.
That would tell you 2 things, weak power to the IR board or bad IR boards. Or if the power supply runs more
than just the IR board and the other boards that are being supplied power are not failing then its a weak IR board.
I havent read about that many people having issues with other boards, seems more people are suffering from issues
with just the IR board.

Question is, is it just the ir board, for people here say when the tech comes out for the IR problem only, the tech wants to replace some other boards too.
post #14034 of 14509
Well that might be a possibilty but at the same time techs also want to throw everything at it just because they dont know
or dont want to investigate what is causing the actual problem. Hence replace all the boards that for sure should solve the problem.
Your not going to really know unless you have a tech take the time to test it out 1st or you have enough knowledge to dig into it yourself.
post #14035 of 14509
Quote:
Originally Posted by rsxownes View Post

Well i'm really disappointed, the TV tech came here to have his time wasted and my own. We were able to replicate the pulsing/fluctuation problem that occurs only when local dimming is on, and only on the bottom half of the screen. He already had a main board with him that he ordered, he calls Elite Support to see what they wanted him to do. Elite support talks him through to have him change some settings on the TV to see if it would alleviate the problem, checks to see if it has the latest firmware. Then the guy from Elite support just decides to turn off the local dimming feature and call it a day, the service tech that was here at the time knew I would be disappointed and could see it on my face since I heard it on speaker phone. The technician talks to me and says that was not the best route they could of decided to go, and I completely agreed. I'm gonna be calling back with my complaint and tell them that the local dimming feature on this TV is one of the main reasons I even purchased it. This was not the support I was hoping for, or for one that they would decide with the easy "just turn the feature off" to solve the problem. I'm very upset with that, the service technician told me he would hold on to the main board for several days just in case Elite support changes their mind after I have a word with them. Because I am not a happy customer at the moment and I wanna know what they are going to do to keep me a satisfied customer. On top of that, this pulsing/fluctuating issue started around 2 months ago, before that it was perfect and nothing has changed with my setup.

I called Elite support back and told them what happened and how it was unacceptable. The Elite rep told me that there weren't any notes on the part of the day where the person that the TV technician was talking too told him to tell me to just turn the local dimming feature off. I also told them how he told the repair technician to have me call them to help calm me down if I had any issues.. The nice lady told me that there weren't any notes in the system that even indicated that someone at Elite told the TV technician not to replace the mainboard. After the phone call she said that TV repair tech will be back at my home Monday to replace the mainboard. I asked what would be the next step if this doesn't fix the issue, she said it would have to go up to manager level to decide about an exchange. We'll see what happens on Monday I suppose, I was just really upset about how the Elite rep handled that situation today.
Edited by rsxownes - 9/6/13 at 9:12am
post #14036 of 14509
Quote:
Originally Posted by rsxownes View Post

I called Elite support back and told them what happened and how it was unacceptable. The Elite rep told me that there weren't any notes on the part of the day where the person that the TV technician was talking too told him to tell me to just turn the local dimming feature off. I also told them how he told the repair technician to have me call them to help calm me down if I had any issues.. The nice lady told me that there weren't any notes in the system that even indicated that someone at Elite told the TV technician not to replace the mainboard. After the phone call she said that TV repair tech will be back at my home Monday to replace the mainboard. I asked what would be the next step if this doesn't fix the issue, she said it would have to go up to manager level to decide about an exchange. We'll see what happens on Monday I suppose, I was just really upset about how the Elite rep the TV repair tech was talking to handled that situation today.

Good luck I know your bummed. Keep us posted.
post #14037 of 14509
I have noticed that not all reps at Elite are the same. I have gotten different responces to questions with different reps.
If there is anything that I dont like about the Elite it is either the lack of knowledge or just plain who cares additude with
some of the reps. Now with that said I have spoken to 2 reps that were very knowledgable and seemed to want to get
me the right answers. The thing is I expect that kind of service from all reps.
post #14038 of 14509
Quote:
Originally Posted by baron2 View Post

Well that might be a possibilty but at the same time techs also want to throw everything at it just because they dont know
or dont want to investigate what is causing the actual problem. Hence replace all the boards that for sure should solve the problem.
Your not going to really know unless you have a tech take the time to test it out 1st or you have enough knowledge to dig into it yourself.

Regarding the IR board, it's connected to only two components, the main board and the keypad (see the attached photo).

I've had two IR boards replaced. The first time it went out, they simply replaced the IR board and it was good for about a year.

The second time it went out, the service tech came out with a new mainboard but did not have a new IR board. He replaced the mainboard and it did not fix the problem, although the old IR board did start working again for about 30 seconds before failing. Also, the new main board introduced some very odd picture artifacts (the tech called it solarized). He thought that either the new main board was bad or he messed up a setting in the service menu; regardless, I had him put my old main board back and asked him to order an IR board.

He came back out again with a new IR board, a new keypad, another new main board, and a new wire harness - these are all of the components associated with IR reception. I had him replace everything but the mainboard and the problem was solved - I'm sure that all it needed was a new IR board, but I figured it couldn't hurt to replace the keypad and harness as well. I did not replace the mainboard because I was worried about that causing new problems (like issues with local dimming as others have mentioned, or problems like the solarized picture from the other mainboard). The tech also indicated that there is no way to guarantee that it was a new board; in fact, given the age of the TV the mainboard he got from Sharp was most likely refurbished. If I suspected problems with the mainboard, I would have been fine with a refurbished part, but given that I highly doubted the mainboard was the cause of the IR issues, I didn't think it was worth the risk to replace it.

Sharp Elite IR Board Install.jpg 139k .jpg file
post #14039 of 14509
I'm looking at a best buy open box/demo with a few tiny frame dings.
No remote, no glasses, does have the stand. Picture looks great. Didn't check the serial number
But has been there a year so its not November 2012.

They want between 2k and 3k. Magnolia guy said they couldn't go any
Lower first time I asked him. They can get a remote.

Should I pull the trigger?
Edited by AndrewS99 - 9/8/13 at 1:00pm
post #14040 of 14509
Quote:
Originally Posted by AndrewS99 View Post

I'm looking at a best buy open box/demo with a few tiny frame dings.
No remote, no glasses, does have the stand. Picture looks great. Didn't check the serial number
But has been there a year so its not November 2012.

They want between 2k and 3k. Magnolia guy said they couldn't go any
Lower first time I asked him. They can get a remote.

Should I pull the trigger?

Is it the 70x5 or 60x5 you are looking at? If its the 60x5 then from all the ones that are still for sale in washington State
2 to 3k is over priced this late in the game. One of the B.B. Magnolia stores in my area has a brand new one for 2k even.
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