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Official Sharp Elite PRO-70X5 and 60X5 Owners Thread - Page 50

post #1471 of 14509
Quote:
Originally Posted by winston9332 View Post

Poor deinterlacing causes aliasing or jaggies. Blur is usually from compression in the source or the display's inability to process fast moving scenes. LCDs compensate through frame refreshing.

If the blu ray player was playing a 1080p blu-ray, the display is doing no deinterlacing.

As I mentioned early on in this thread (Labor Day weekend), there was limited, but visible image-tearing. This may have been conquerable in adjusting anti-blur or judder settings.


Who knows, sucks to see displays suck in the store though.
post #1472 of 14509
Magnolia/BB extended protection is available in 2 and 4 yr variants on these sets. On the 70 the price for either plan is significantly less than 10% of the cost of the set because their protection bracket maxes out at TVs $3500 and up.
post #1473 of 14509
So i finally saw the elite at BB today. But i didn't get to see any movies on it, only the video loop demo that was already playing. I asked to put on a movie but the employee said he couldn't do that with this TV because the sharp demo is playing.......ok?

So even if i was buying the TV and wanted to check a movie out i couldn't? "No" he says. "I can do it to any other TV in the room but not this one"

F'n wow. Being that its worst buy i didn't even get mad, i just said ok and he left.

I watched what was there and seemed ok i guess. Bottom left corner of the screen had a bright glow on a full black screen. The image from what was was playing was pretty good. The best mode to me is THX.

Didn't watch any actual content on it so i can't really say how good/bad the TV is. I'll have to go to another worst buy and see a movie playing.
post #1474 of 14509
Hey Guys,
I just wanted to chime in. I've been following this thread for a while. I currently work at a Magnolia Home Theater, so I have a little insight into the Elite/Magnolia situation. Yes, there are a lot of boneheads that work in Best Buy's home theater section; and no, most don't know what they are talking about...even at my store. There is a pretty good chance that if you go into a Magnolia within a Best Buy, you will be greeted (if you are greeted at all) by a Best Buy Home Theater associate who is not "Mag certified", and who will fumble his/her way through a demo, but doesn't really know what the heck they are talking about. MHT and Best Buy home theater are, from a sales floor perspective, the same department. Because of this, virtually any associate in the Best Buy store is "allowed" to sell in Magnolia, unlike the stricter structure from back when Best Buy acquired Magnolia. There are associates, however, who ARE MHT certified (like myself), although any learning about and experimentation with the product has to be done after hours. There is a lot of marketing BS that goes on, and televisions like the Elite are placed in locations that do not do them justice from a performance standpoint simply because the vendor didn't buy a spot on a wall in one of the studios. Magnolia/Best Buy corporate DO care wayyyy more about making the money off of the sets than they do about calibrating the set and placing it in an optimal viewing environment...and from a business standpoint, who can blame 'em??? Now, all of that being said, I work at MHT because I saw a lot of the local high end A/V stores closing their doors, but I wanted to get into the industry. I figured BB would be the company that would last the longest...and, well, we'll see about that. But the point of my rant here is to let you all know that, despite all of the BS in Best Buy, there are at least a few people who work there who are genuinely passionate about high-end audio/video performance...and by high-end, I don't necessarily mean high-priced. Keep that in mind as you slam Magnolia/Best Buy for not having the Elite properly set up. Some of us are fighting to get them calibrated, get them in the proper viewing environment, and get them set up to look their best...but it is a fight. So have patience, go to another retailer to see it, or come see me...but be aware that at least one of the guys who works there posts here. Peace.
post #1475 of 14509
Quote:
Originally Posted by Ken Ross View Post

Yup, I agree. AVS is filled with posts that show up literally as soon as a new model of any piece of equipment is released. Those posts will generally say "Does anyone know when next year's models will be released and what improvements and how much they'll cost?". The current models just came out and these posts pop up!

They just never understand that improvements will always be made and costs will always come down. At what point does a person finally say "You know, I'd really like to start enjoying this technology TODAY". But I think some can never be satisfied, they're always looking over their shoulders at the next great thing. The 'fear' of tomorrow's improvements never lets them enjoy equipment today.

On the surface that's true Ken. However, the past has shown that if you are an early adopter of a new product you are more likely to have bugs, as I believe you had. Improvements in year two have historically been much greater than the years following. Problems like "ghosting", Banding", Green blob" "rising black levels" just to name a few.
post #1476 of 14509
Quote:
Originally Posted by Geickel View Post

Hey Guys,
I just wanted to chime in. I've been following this thread for a while. I currently work at a Magnolia Home Theater, so I have a little insight into the Elite/Magnolia situation. Yes, there are a lot of boneheads that work in Best Buy's home theater section; and no, most don't know what they are talking about...even at my store. There is a pretty good chance that if you go into a Magnolia within a Best Buy, you will be greeted (if you are greeted at all) by a Best Buy Home Theater associate who is not "Mag certified", and who will fumble his/her way through a demo, but doesn't really know what the heck they are talking about. MHT and Best Buy home theater are, from a sales floor perspective, the same department. Because of this, virtually any associate in the Best Buy store is "allowed" to sell in Magnolia, unlike the stricter structure from back when Best Buy acquired Magnolia. There are associates, however, who ARE MHT certified (like myself), although any learning about and experimentation with the product has to be done after hours. There is a lot of marketing BS that goes on, and televisions like the Elite are placed in locations that do not do them justice from a performance standpoint simply because the vendor didn't buy a spot on a wall in one of the studios. Magnolia/Best Buy corporate DO care wayyyy more about making the money off of the sets than they do about calibrating the set and placing it in an optimal viewing environment...and from a business standpoint, who can blame 'em??? Now, all of that being said, I work at MHT because I saw a lot of the local high end A/V stores closing their doors, but I wanted to get into the industry. I figured BB would be the company that would last the longest...and, well, we'll see about that. But the point of my rant here is to let you all know that, despite all of the BS in Best Buy, there are at least a few people who work there who are genuinely passionate about high-end audio/video performance...and by high-end, I don't necessarily mean high-priced. Keep that in mind as you slam Magnolia/Best Buy for not having the Elite properly set up. Some of us are fighting to get them calibrated, get them in the proper viewing environment, and get them set up to look their best...but it is a fight. So have patience, go to another retailer to see it, or come see me...but be aware that at least one of the guys who works there posts here. Peace.

I can confirm that there is at least one Best Buy employee who knows his stuff and has all the necessary expertise to demo and sell the Sharp Elite. Not sure if forum rules allow individuals to be singled out, so I won't name names, but I can definitely give a shout-out to the Thousand Oaks, CA location. While this location did have its share of revolving door types, the fellow who helped me achieved something that no other salesperson ever has - he knew more about the product than I did!

I don't go into an electronics store, a car dealership, an art gallery, or any other such place without first doing thorough research. As a result, I have never walked into a store without first knowing the lowest price I can reasonably pay, the best product for my needs, and the shortcomings of the alternatives.

But when I walked into Thousand Oaks and was led into the Magnolia area, my salesperson started telling me all sorts of stuff about this TV that I didn't know. Not believing some of the salesperson's assertions, I called my wife at home and she looked up the information online and verified that it was accurate. That alone got me 50% of the way to buying.

What got me the rest of the way was the salesperson's excellent intuition. He figured out quickly that I could afford this TV and was seriously considering buying it that very day, so he turned off the other TVs in the room, dimmed the lights, talked his supervisor into giving me the remotes for both the TV and Blu-ray player, handed me one pair of the 3D glasses, and put in Avatar 3D. Then he followed up with Hubble 3D, and then Legend of the Guardians 3D.

I was able to see the TV in all the various modes, play with any settings I wanted, and tried some of my own Blu-rays and DVDs (some reference, some absolutely crappy to see how the TV handled them). After checking out everything, he showed me how to reset each of the modes back to factory presets and I did so.

What the salesperson and manager didn't know was that I decided to buy this TV within 5 seconds of seeing Avatar 3D in action in THX mode, but I wanted to give myself a nice long look to make sure second impressions were as good as first. (Somehow I missed that the TV didn't have Picture-in-Picture...d'oh!) And I wanted to see how long the manager would let his salesperson do the great job he was doing.

Hopefully I justified the salesperson's "here's the keys - take it for a spin!" approach to his manager when I walked out, told them I would buy it, and handed them a credit card. (Of course, I had already bargained them down to a more reasonable price early on. I never leave that for the end because I don't like haggling after I decide to buy it - puts me in a weaker position.)

BTW, when I first walked in to the special theater room, the Elite was connected to a second-rate Blu-ray player with some DVD-R demo playing that was truly awful. It was on Optimum mode and Brightness/Sharpness had been increased on top of that. There was no obvious indication that the TV was 3D, and I doubt it had been calibrated. (What's even more amazing is that Sharp reps were in the store that day, and none of them even cared how bad their $8,000 TV looked.) For a salesperson to overcome that initial crappy first impression is quite an achievement. Too bad so many other Best Buys don't have employees who have the intelligence to know when a real buyer has walked in, and the ambition & balls to give him the keys to the car for an hour as the manager hovers nearby disapprovingly.

They need to put this salesperson in charge of the entire Magnolia area. The store wouldn't be able to keep Elites in stock with this guy running it.
post #1477 of 14509
Quote:
Originally Posted by ERosenbrg View Post

I can confirm that there is at least one Best Buy employee who knows his stuff and has all the necessary expertise to demo and sell the Sharp Elite. Not sure if forum rules allow individuals to be singled out, so I won't name names, but I can definitely give a shout-out to the Thousand Oaks, CA location. While this location did have its share of revolving door types, the fellow who helped me achieved something that no other salesperson ever has - he knew more about the product than I did!

I don't go into an electronics store, a car dealership, an art gallery, or any other such place without first doing thorough research. As a result, I have never walked into a store without first knowing the lowest price I can reasonably pay, the best product for my needs, and the shortcomings of the alternatives.

But when I walked into Thousand Oaks and was led into the Magnolia area, my salesperson started telling me all sorts of stuff about this TV that I didn't know. Not believing some of the salesperson's assertions, I called my wife at home and she looked up the information online and verified that it was accurate. That alone got me 50% of the way to buying.

What got me the rest of the way was the salesperson's excellent intuition. He figured out quickly that I could afford this TV and was seriously considering buying it that very day, so he turned off the other TVs in the room, dimmed the lights, talked his supervisor into giving me the remotes for both the TV and Blu-ray player, handed me one pair of the 3D glasses, and put in Avatar 3D. Then he followed up with Hubble 3D, and then Legend of the Guardians 3D.

I was able to see the TV in all the various modes, play with any settings I wanted, and tried some of my own Blu-rays and DVDs (some reference, some absolutely crappy to see how the TV handled them). After checking out everything, he showed me how to reset each of the modes back to factory presets and I did so.

What the salesperson and manager didn't know was that I decided to buy this TV within 5 seconds of seeing Avatar 3D in action in THX mode, but I wanted to give myself a nice long look to make sure second impressions were as good as first. (Somehow I missed that the TV didn't have Picture-in-Picture...d'oh!) And I wanted to see how long the manager would let his salesperson do the great job he was doing.

Hopefully I justified the salesperson's "here's the keys - take it for a spin!" approach to his manager when I walked out, told them I would buy it, and handed them a credit card. (Of course, I had already bargained them down to a more reasonable price early on. I never leave that for the end because I don't like haggling after I decide to buy it - puts me in a weaker position.)

BTW, when I first walked in to the special theater room, the Elite was connected to a second-rate Blu-ray player with some DVD-R demo playing that was truly awful. It was on Optimum mode and Brightness/Sharpness had been increased on top of that. There was no obvious indication that the TV was 3D, and I doubt it had been calibrated. (What's even more amazing is that Sharp reps were in the store that day, and none of them even cared how bad their $8,000 TV looked.) For a salesperson to overcome that initial crappy first impression is quite an achievement. Too bad so many other Best Buys don't have employees who have the intelligence to know when a real buyer has walked in, and the ambition & balls to give him the keys to the car for an hour as the manager hovers nearby disapprovingly.

They need to put this salesperson in charge of the entire Magnolia area. The store wouldn't be able to keep Elites in stock with this guy running it.

AMEN, BROTHER!!! One of the most frustrating things is to talk to the Sharp reps and find that you know not just a little, but a helluvalot more than they do about their flagship product. However, our rep brought in one of the trainers that works directly for Sharp. I don't know that I have ever been so impressed/pleased with speaking with a brand's representative. I mean he knew his stuff, all the way down to how many zones of local dimming the 60 and 70 inch Elites have. It's good to know that someone representing Sharp knows what they are talking about. I am glad that you had a good experience with Magnolia. I'm not a company man by any stretch of the imagination, but it does help me justify my staying there a few more months while I finish building my system. Then I'm peacin' out.
post #1478 of 14509
ERosenbrg, none of those types exist in the NY area. I know more about HT than every single MHT employee inside BB.

I remember when i first went to look at the TV and they didn't have it. I asked is the new sharp elites in stock yet. The guy says no and goes on to say how its actually pioneer and panasonic thats making the TV's.

Sigh.
post #1479 of 14509
Quote:
Originally Posted by ERosenbrg View Post

I can confirm that there is at least one Best Buy employee who knows his stuff and has all the necessary expertise to demo and sell the Sharp Elite. Not sure if forum rules allow individuals to be singled out, so I won't name names, but I can definitely give a shout-out to the Thousand Oaks, CA location. While this location did have its share of revolving door types, the fellow who helped me achieved something that no other salesperson ever has - he knew more about the product than I did!

I don't go into an electronics store, a car dealership, an art gallery, or any other such place without first doing thorough research. As a result, I have never walked into a store without first knowing the lowest price I can reasonably pay, the best product for my needs, and the shortcomings of the alternatives.

But when I walked into Thousand Oaks and was led into the Magnolia area, my salesperson started telling me all sorts of stuff about this TV that I didn't know. Not believing some of the salesperson's assertions, I called my wife at home and she looked up the information online and verified that it was accurate. That alone got me 50% of the way to buying.

What got me the rest of the way was the salesperson's excellent intuition. He figured out quickly that I could afford this TV and was seriously considering buying it that very day, so he turned off the other TVs in the room, dimmed the lights, talked his supervisor into giving me the remotes for both the TV and Blu-ray player, handed me one pair of the 3D glasses, and put in Avatar 3D. Then he followed up with Hubble 3D, and then Legend of the Guardians 3D.

I was able to see the TV in all the various modes, play with any settings I wanted, and tried some of my own Blu-rays and DVDs (some reference, some absolutely crappy to see how the TV handled them). After checking out everything, he showed me how to reset each of the modes back to factory presets and I did so.

What the salesperson and manager didn't know was that I decided to buy this TV within 5 seconds of seeing Avatar 3D in action in THX mode, but I wanted to give myself a nice long look to make sure second impressions were as good as first. (Somehow I missed that the TV didn't have Picture-in-Picture...d'oh!) And I wanted to see how long the manager would let his salesperson do the great job he was doing.

Hopefully I justified the salesperson's "here's the keys - take it for a spin!" approach to his manager when I walked out, told them I would buy it, and handed them a credit card. (Of course, I had already bargained them down to a more reasonable price early on. I never leave that for the end because I don't like haggling after I decide to buy it - puts me in a weaker position.)

BTW, when I first walked in to the special theater room, the Elite was connected to a second-rate Blu-ray player with some DVD-R demo playing that was truly awful. It was on Optimum mode and Brightness/Sharpness had been increased on top of that. There was no obvious indication that the TV was 3D, and I doubt it had been calibrated. (What's even more amazing is that Sharp reps were in the store that day, and none of them even cared how bad their $8,000 TV looked.) For a salesperson to overcome that initial crappy first impression is quite an achievement. Too bad so many other Best Buys don't have employees who have the intelligence to know when a real buyer has walked in, and the ambition & balls to give him the keys to the car for an hour as the manager hovers nearby disapprovingly.

They need to put this salesperson in charge of the entire Magnolia area. The store wouldn't be able to keep Elites in stock with this guy running it.

I'm fortunate to live in the NW where Magnolia first originated from and they had several stand alone stores throughout my area. I frequented them often and got to know a few of the salesmen pretty well and those stores were well staffed with professional sales people that knew their stuff. Once BB got a hold of the franchise and closed up the stand alone stores you could definitely see the drop off in the quality of the sales people and now when I go into a BB with a MHT it's even hard to get attention from anyone. Sad that such a reputable name has deteriorated to what it is.

Sorry for taking this further off topic so back to the regularly scheduled programming.
post #1480 of 14509
To those of you who own the 70" Elite, I am looking at joining you. Have the various issues that have been reported earlier in this thread all been rectified or do some of you still have problems with this set? To be honest, what is holding me back is that this is a Sharp, long time maker of low end products.

I was in Costco yesterday and they had the 70" non Elite on display along with other brands on the same tier. Amongst these 6 TVs was one that kept freezing - the Sharp! I was told that the problem was Sharp's tuner - it required a stronger signal than the other brands, since the signal was split so often making it difficult for the Sharp. Anyway, this did not give me additional confidence in Sharp even though I assume the Elite might have a better tuner.

OK guys, tell me, are you still dealing with unresolved issues or is the 70" Elite the best thing since draft beer?
post #1481 of 14509
Quote:
Originally Posted by andy sullivan View Post


On the surface that's true Ken. However, the past has shown that if you are an early adopter of a new product you are more likely to have bugs, as I believe you had. Improvements in year two have historically been much greater than the years following. Problems like "ghosting", Banding", Green blob" "rising black levels" just to name a few.

That's certainly true Andy and most of us are willing to put up with it or we wouldn't buy the new tech. Of course there's no guarantee that even 2nd year models will be free of the first year's issues or worse, introduce new bugs.
post #1482 of 14509
Speaking of store "help", I had an interesting experience recently at one of my local big box stores.

I was looking at the 70" Sharp 732 that was on display. A guy walks up to me and says he is a Sharp rep, and did I have any questions about the set.

I asked why the screen's corners were darker than the rest of the display.

He responded "I don't see any dark corners", which I guess explains why they are there.

I'm hoping that the manufacturing of the Elite models is separate from the regular Sharp lines. I'm guessing that they either have their top tier employees putting these sets together, or, use a separate manufacturing facility - to ensure quality.

They seem to have their act together with respect to the support system for customers with these sets, and, the engineering that went into them appears to be state of the art.
post #1483 of 14509
Quote:
Originally Posted by aydu View Post

Speaking of store "help", I had an interesting experience recently at one of my local big box stores.

I was looking at the 70" Sharp 732 that was on display. A guy walks up to me and says he is a Sharp rep, and did I have any questions about the set.

I asked why the screen's corners were darker than the rest of the display.

He responded "I don't see any dark corners", which I guess explains why they are there.

I'm hoping that the manufacturing of the Elite models is separate from the regular Sharp lines. I'm guessing that they either have their top tier employees putting these sets together, or, use a separate manufacturing facility - to ensure quality.

They seem to have their act together with respect to the support system for customers with these sets, and, the engineering that went into them appears to be state of the art.

I don't know about that support system. I have emailed the Elite Concierge Service and have not heard anything from them in 3Days and counting.
post #1484 of 14509
Quote:
Originally Posted by andy sullivan View Post

On the surface that's true Ken. However, the past has shown that if you are an early adopter of a new product you are more likely to have bugs, as I believe you had. Improvements in year two have historically been much greater than the years following. Problems like "ghosting", Banding", Green blob" "rising black levels" just to name a few.

Funny how.. ghosting... banding... and rising black levels are still a problem with some displays...

What generation are panasonic, sony, samsung, LG, sharp etc. on again?

Year... 15?
post #1485 of 14509
Quote:
Originally Posted by johnnybrulez View Post

funny how.. Ghosting... Banding... And rising black levels are still a problem with some displays...

What generation are panasonic, sony, samsung, lg, sharp etc. On again?

year... 15?

touche '
post #1486 of 14509
Quote:
Originally Posted by Geickel View Post

Hey Guys,
I just wanted to chime in..... So have patience, go to another retailer to see it, or come see me...but be aware that at least one of the guys who works there posts here. Peace.

I have one in my local Magnolia store as well. He seems genuinely interested in A/V gear and fairly knowledgeable. From a business stand point you can not really blame BB for not pushing the 70X5. It takes up a large amount of room and no matter how good the picture looks, it will never sell in volume to the general public at it current price. It is really not going to be a hugely profitable item for them despite the large markup, because of the low volume of sales.

Does anyone know if the 70X5 Kuro Killer can accept 4K resolution input and properly down rez it to its native 1080p resolution? I don't think there would be any advantage in feeding it a 4k signal, but it is nice to know if you have a 4K master video file, you will be able to use the display.
post #1487 of 14509
Quote:
Originally Posted by Glenee View Post

I don't know about that support system. I have emailed the Elite Concierge Service and have not heard anything from them in 3Days and counting.

Glenee, did you try calling them back?
post #1488 of 14509
Hey, its my first time on the forums but I wanted to share I just got mine in, its still in the box and hasnt been opened.. I went from the 58inch samsung plasma to the 70inch elite. My samsung was pushing about 3+ years old so I am excited about the new upgrade.
post #1489 of 14509
Quote:
Originally Posted by Ken Ross View Post

Glenee, did you try calling them back?

Ken,
My theory was that they have established their response time frame on handling situations for calling in with you and others.
I want to know what their established time frame is on emails responses for problems. If I have to guide them on what is a accepted timley response, we might as well rank this time frame right up there with Target. At least Target doesn't claim to have Super Concierge Service.
I think it would be to mine and other's problems knowing what is the fastest way to get a response in case you need the fastest response. The fastest I have seen by any method is 3 Days or longer.

Just Ranking this Super Concierge Service.

Sony's expert XBR Club was never more than a Day and Usually within hours.
post #1490 of 14509
I gather you didn't try calling them back? I would if I were you. There's no point in trying to 'benchmark' their response time if your objective is to get service quickly.

I'm not trying to justify it, I'm just trying to figure out how you can get the quickest service. Ultimately I was very satisfied, but I did have Robert's intervention...something to be said for buying from a quality vendor.
post #1491 of 14509
Quote:
Originally Posted by sycore View Post

I have one in my local Magnolia store as well. He seems genuinely interested in A/V gear and fairly knowledgeable. From a business stand point you can not really blame BB for not pushing the 70X5. It takes up a large amount of room and no matter how good the picture looks, it will never sell in volume to the general public at it current price. It is really not going to be a hugely profitable item for them despite the large markup, because of the low volume of sales.

Does anyone know if the 70X5 Kuro Killer can accept 4K resolution input and properly down rez it to its native 1080p resolution? I don't think there would be any advantage in feeding it a 4k signal, but it is nice to know if you have a 4K master video file, you will be able to use the display.

Didn't we speak about this? I mean you can post whatever the hell you want but that is seriously, seriously getting old. Your post looks dumb and childish with that in there. I understand if you did it once, but wow in every post?..........


And from what i've seen so far it's not a kuro killer. It's a very good set but not good enough to change out my kuro. It looks to much like an LED LCD. Artificial brightness, blacks etc.

Obviously imo.
post #1492 of 14509
Quote:
Originally Posted by saprano View Post

Didn't we speak about this? I mean you can post whatever the hell you want but that is seriously, seriously getting old. Your post looks dumb and childish with that in there. I understand if you did it once, but wow in every post?..........


And from what i've seen so far it's not a kuro killer. It's a very good set but not good enough to change out my kuro. It looks to much like an LED LCD. Artificial brightness, blacks etc.

Obviously imo.

You quote and ignore his question, criticize him for his opinion of the set (kuro killer nonsense), and in the same breath state your opinion of the original kuro and your thoughts on the pro70x5.

This is suppose to be an owners thread. You're both guilty.
post #1493 of 14509
Quote:
Originally Posted by saprano View Post

Didn't we speak about this? I mean you can post whatever the hell you want but that is seriously, seriously getting old. Your post looks dumb and childish with that in there. I understand if you did it once, but wow in every post?..........


And from what i've seen so far it's not a kuro killer. It's a very good set but not good enough to change out my kuro. It looks to much like an LED LCD. Artificial brightness, blacks etc.

Obviously imo.

There are many reasons the 70X5 got the nickname Kuro Killer because of the advantages it has, but they all have been listed so I will not repeat them. However, if off axis viewing is super critical you should stick with your Kuro. Relax, you still have a very good display seeing that the tech is almost 6 years old. Let me know when they release your Kuro in the 70" size and then I might change my opinion.
post #1494 of 14509
Quote:
Originally Posted by serith View Post

You quote and ignore his question, criticize him for his opinion of the set (kuro killer nonsense), and in the same breath state your opinion of the original kuro and your thoughts on the pro70x5.

This is suppose to be an owners thread. You're both guilty.

Guilty of what????
I replied to the Magnolia post and then as a potential owner asked if anyone knew if the 70X5 Kuro Killer accepted a 4K input signal. Is this not the thread for owners and potential owners to ask technical questions about the 70X5?
post #1495 of 14509
Quote:
Originally Posted by saprano View Post

So i finally saw the elite at BB today. But i didn't get to see any movies on it, only the video loop demo that was already playing. I asked to put on a movie but the employee said he couldn't do that with this TV because the sharp demo is playing.......ok?

So even if i was buying the TV and wanted to check a movie out i couldn't? "No" he says. "I can do it to any other TV in the room but not this one"

F'n wow. Being that its worst buy i didn't even get mad, i just said ok and he left.

I watched what was there and seemed ok i guess. Bottom left corner of the screen had a bright glow on a full black screen. The image from what was was playing was pretty good. The best mode to me is THX.

Didn't watch any actual content on it so i can't really say how good/bad the TV is. I'll have to go to another worst buy and see a movie playing.

go to a different Magnolia- First though, "Good luck" finding an actual Magnolia employee to help you. I've been to three Best Buys and the Magnolia section NEVER has anyone working in it. You could stand there forever and not see anyone or get asked if you need help. That said,when you actually do find someone, they CAN change the content- I watched several 3D and 2D movies at the BB in Van Nuys (Van Nuys blvd near Ventura blvd). You just got hit with another "lazy" Magnolia employee. It's a shame. I don't see how Magnolia expects to stay in business long term, let alone properly represent the new Elite sets.
post #1496 of 14509
Quote:
Originally Posted by saprano View Post

Didn't we speak about this? I mean you can post whatever the hell you want but that is seriously, seriously getting old. Your post looks dumb and childish with that in there. I understand if you did it once, but wow in every post?..........


And from what i've seen so far it's not a kuro killer. It's a very good set but not good enough to change out my kuro. It looks to much like an LED LCD. Artificial brightness, blacks etc.

Obviously imo.

spoken like somebody from the bronx...oh wait....
post #1497 of 14509
Quote:
Originally Posted by k_lewis View Post

"Good luck" finding an actual Magnolia employee to help you. I've been to three Best Buys and the Magnolia section NEVER has anyone working in it. You could stand there forever and not see anyone or get asked if you need help.

I had a similar experience in several of the stores near me. I kept going after work and could never find anyone, it took a trip on Saturday to get someone to talk to me.
post #1498 of 14509
Quote:
Originally Posted by Ken Ross View Post

I gather you didn't try calling them back? I would if I were you. There's no point in trying to 'benchmark' their response time if your objective is to get service quickly.

I'm not trying to justify it, I'm just trying to figure out how you can get the quickest service. Ultimately I was very satisfied, but I did have Robert's intervention...something to be said for buying from a quality vendor.

Got email Today. They are sending a new Remote VIA FedEx.
Not Bad Really
I bought mine from a Local Best Buy. I am a Silver Rewards Member So I have 45 Days to return the TV. It was just easier to use Sharp Service than go thru Best Buy on just a remote.
Robert is a Top Notch Dealer I bought a Pioneer Kuro from him once, all around good deal.
post #1499 of 14509
Quote:
Originally Posted by Geickel View Post

Hey Guys,
I just wanted to chime in. I've been following this thread for a while. I currently work at a Magnolia Home Theater, so I have a little insight into the Elite/Magnolia situation. Yes, there are a lot of boneheads that work in Best Buy's home theater section; and no, most don't know what they are talking about...even at my store. There is a pretty good chance that if you go into a Magnolia within a Best Buy, you will be greeted (if you are greeted at all) by a Best Buy Home Theater associate who is not "Mag certified", and who will fumble his/her way through a demo, but doesn't really know what the heck they are talking about. MHT and Best Buy home theater are, from a sales floor perspective, the same department. Because of this, virtually any associate in the Best Buy store is "allowed" to sell in Magnolia, unlike the stricter structure from back when Best Buy acquired Magnolia. There are associates, however, who ARE MHT certified (like myself), although any learning about and experimentation with the product has to be done after hours. There is a lot of marketing BS that goes on, and televisions like the Elite are placed in locations that do not do them justice from a performance standpoint simply because the vendor didn't buy a spot on a wall in one of the studios. Magnolia/Best Buy corporate DO care wayyyy more about making the money off of the sets than they do about calibrating the set and placing it in an optimal viewing environment...and from a business standpoint, who can blame 'em??? Now, all of that being said, I work at MHT because I saw a lot of the local high end A/V stores closing their doors, but I wanted to get into the industry. I figured BB would be the company that would last the longest...and, well, we'll see about that. But the point of my rant here is to let you all know that, despite all of the BS in Best Buy, there are at least a few people who work there who are genuinely passionate about high-end audio/video performance...and by high-end, I don't necessarily mean high-priced. Keep that in mind as you slam Magnolia/Best Buy for not having the Elite properly set up. Some of us are fighting to get them calibrated, get them in the proper viewing environment, and get them set up to look their best...but it is a fight. So have patience, go to another retailer to see it, or come see me...but be aware that at least one of the guys who works there posts here. Peace.

It would be nice if your level of commitment, in that you're actually willing to go out of your way and post in an internet forum, could be represented in-store by more employees. You certainly deserve some Kudos from Magnolia for going out of your way here.

I have been going in / out of Magnolia at various BB stores for years. It is not so much that there is a "bone head" working, it is that there is **no one** working. Even during peak times like evenings / weekends. The regular BB employees are not allowed to help you (I have been told this every time when I flag down a BB employee, because there is no one in the Magnolia section and I can only find a BB employee). Every time except once or twice, I was left waiting around for 30 mins+ in the Magnolia section while a BB employee "tried to find someone" to help me.

Last month I waited almost an hour for someone to help me in Magnolia / BB at the West LA location on Sawtelle / Pico, I wanted to buy the ultra-slim $899 32" samsung for my kitchen. I literally waited for about 50 minutes, credit card in hand, and watched part of a movie on their panasonic VT30. No one came to help me, even though I asked two different BB employees to find me someone. Absolutely fed up, I left / went home / ordered one online from amazon for the same price delivered. This is not a unique experience, it is the norm, and my friends all have had similar experiences.

Last week went in to the same store to look at and get info on the Elite 70. Again, no one working in there, except one guy behind the Magnolia counter. I asked him if he had the remote, and could tell me some info on the Elite. He said "Um, I don't work in this area, I'm just hiding out for a bit". and he never even offered to go find someone. So, if even the EMPLOYEE knows that the Magnolia section is the "graveyard" of the store so he can "hide out", what is up with that????

Yesterday, went to the Magnolia / BB in Van Nuys (Van Nuys blvd near Ventura blvd) to show my wife the set that I bought, as she had not actually seen the Elite yet. We also wanted to look at several other displays as we need one for the guest room. As usual, total ghost town in the Magnolia area. I found a BB employee and after 15 minutes a Magnolia person actually showed up! Only reason my wife hung around was, she was totally entranced by the Elite 70 display! They had on a 3D Imax grand canyon adventure bluray and the glasses were sitting behind the display, so I sat her down and let her check it out. Really, the 3D on this thing is amazing- and I'm not into 3d.

anyway, the Magnolia person was actually helpful, but didn't know a single thing about the Elite or it's quality. My wife asked him "how good is this (Elite 70) compared to the other displays here".

..and he answered... "well if you put in a blu-ray they all pretty much look the same".. Seriously!!!

Magnolia has lost many purchases from me, and from my friends over the years, simply because you just cannot get any service, and I have zero confidence that will ever change (my experience is culminated over a few years worth of visits). It is only worth walking in there to actually take a physical peek at a specific product. Again, I don't see how this chain is going to stay in business for the long haul. I might suggest to Magnolia area executives to do spot "drop ins" at their local stores as a 'regular joe' to get a feel for this, that is, if they actually care about the company brand and reputation.

Oh, and the kicker, on the few occasions that I have actually received some assistance by an actual Magnolia person, they could either not find the TV remote, the DVD player remote, or both, so still I could not evaluate the particular product I was interested in. Laughable.

In closing, I'd like to add that my criticisms and opinions are meant in a constructive manner. I recall at one point when Magnolia was not like this, although it has been many years since. It would be nice to see them shape things up a bit in regards to their customer service. As a long time business owner and entrepreneur, typically the first signs of a business going under is they will eliminate much of the floor staff and higher paid experienced staff in the name of "cutbacks" and "cost saving measures". Typically this 'solution' is presented by the corporate bean counters and approved by a CEO or board of directors who are probably all suffering from a lack of vision. Although, this is a huge mistake, since you now have no one to represent your brands, provide professional service and close sales, or, you end up with some low-dollar-an-hour bonehead who knows nothing about AV and again cannot close sales or represent the brands, or understand the customer's needs. So eventually those 'cost saving' measures end up causing a lot more financial business damage, and the store goes under due to lack of sales. I see this happening here.
post #1500 of 14509
Hey just got the Elite 70 delivered this morning from my Elite dealer (Sound Video and Automation in Irvine, California - www.soundvideoautomation.com). WoooHooo!! This baby rocks. I swear I forgot at one point that I was looking at an LCD panel. The picture is so 'plasma like' in regards to fluidity / contrast / color / blacks, with the added clarity of an LCD, it is really the best of both worlds.

What settings are you guys running for DirecTV watching? I have everything still set pretty much default, running in THX Movie mode. I'm using HDMI input 1 for DirecTV, and HDMI input 2 for bluray from my Oppo95
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