Panasonic has an interesting concept of customer service. For those of you thinking of this Panasonic projector or another model pay attention. I am almost 40 years old, I have a dedicated home theater, I am not using a hallway. The distance from the projector to the screen is 18 feet and I set at about 14 feet (this info is for later) I bought this projector for price, to get me by for now. I had it overnighted from projector people ($95). I went over the time limit on the lamp for their return policy before I realized I had a lemon.
The Online Chat Service - First I start with the online chat several weeks ago about seeing this wave pattern in the image. As Jimbo8528 said you mostly see it in "sky" scenes. The online chat said to send Panasonic
photographs, so I did. It can clearly be seen in the photographs. As I would periodically go to the online chat they first told me they didn't receive the photos. I sent them again while I was online chatting and verified they had them. Then they said they emailed me more questions (that I had already answered) to an email address that wasn't mine. Then they said they are getting an email error when they try to email me to the email address I verified with them. FISHY ?
The Phone Call - He politely starts talking about the failed email attempts. I didn't care. At this point the wave issue which Jimbo85281 and I are describing has turned into just the "Screen Door Effect" at no matter what size I have it at. I crossed the 31 hour mark this weekend. I told him this in an over 20 minute phone conversation. "How far away are you setting ?" "And you can see it at 14 feet away ?" Does this freaking matter ? I still have an old ae900u which doesn't have the "Screen Door Effect". He said that he thought it could be a lens alignment issue since I could blur it and make it go away.
The Solution - As Jimbo85281 said, they asked me to send it in. You pay to send it to them. No problem I knew that before I bought it. He says (pay attention here) "IF THEY DON'T FIND ANYTHING WRONG WITH IT THEY WILL CHARGE YOU $130" Now at my age do I believe that they will fix it send it back and say nothing was wrong with it and ask for $130 ? I did not set it up to be fixed yet. I am going to watch it to see if it gets better or worse. Then maybe get it fixed and if I have problems get the Better Business Bureau involved. Epson anyone ?