Originally Posted by Srgtfury
Inasmuch as some of these banding issues have appeared, after some hours on the projector and reportedly worsened, Sony's track record may be important. Any comments on Sony's usual and customary responses to banding issues, as noted in several posts above, if occurring and/or worsening after, say 90 days of receipt or 1 year or...? Extended warranty comments for the same issues reported here?
Thank you very much
I think Mark's post is the most revealing - if I'm reading it right, he is working with Sony as he has in the past on rectifying this issue.
Sony is aware of these reported issues and agree it is not right, but they haven't ascertained if its a build, design, processing, calibration, or ship defect AFAIK. Since many have not reported the issue, or are watching content that doesn't reveal it so readily, one might assume its not so systemic but some unit to unit variation in the build or final calibration process - but who knows....
The only mildly disappointing thing was that after two weeks of my original bad unit being sent back, they had yet to locate this unit in their Laredo shipping center (nor the other bad units returned even prior to mine), so AFAIK, no Sony engineer has actually evaluated a returned unit. This is why I suggested they swap mine and send me a special label so it goes directly to their appropriate engineering resources, and that was agreed to in less then 20 minutes. Their EFF process could use a tweak...
Beyond images/video/descriptions sent by affected users, my understanding is they were able to see the issue to some level with one of their bench units.
With a three year warranty, I'm sure you are safe if the issue were to crop up in the future...my sense is they are looking to identify and squash this quickly.
I must say, it is odd - because normally, this type of issue would have me hopping mad- but I think the combination of great support thus far from Sony and the the type of image this projector can throw settles my heart rate down quite a bit...I don't mind being patient if I feel there is genuine concern and efforts to rectify. JVC could learn something in this regard...