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Sony VPL-vw1000 - Page 164

post #4891 of 9690
Quote:
Originally Posted by mark haflich View Post

I think they will when they can. They can't now.

Sorry Mark, BS. They can come out with a statement that publicly a) acknowledges the problem, b) promises a fix to the 1000 owners, and c) estimates a timeframe.
post #4892 of 9690
Things are evidently happening faster than I can keep up with over a weekend. I am glad. How about a link or a summary? I couldn't find anything googling but I only looked quickly. Thanks for the report.
Edited by mark haflich - 7/7/13 at 6:55pm
post #4893 of 9690
Quote:
Originally Posted by mark haflich View Post

Things are evidently happening faster than I can keep up with over a weekend. I am glad. How about a link or a summary? I couldn't find anything googling but I only looked quickly. Thanks for the report.

Mark, you said the projector division can't make a public statement now. I'm saying there's nothing preventing Sony from publicly reassuring 1000 owners this will be addressed.
post #4894 of 9690
Sorry, I misinterpreted you. Ijust checked the Sony support sote and there is no news or alerts posted.
I think there are reasons why nothing is posted yet.

First, there is nothing to apologize to 1000ES owners at this point. certainly not for having it work with the 1000ES at launch once again changes were made re content protection at the last minute. the hardware side needs time to catch up. I think the launch should have been delayed until panels that would work start shipping and Sony has in hand boards to make nonconforming panels work. Re projectors a fix is more difficult and until details are worked out and all levels of Sony are onboard it would be very wrong for lower level Sony people to compound the problem by making statements that might not turn out to be accurate re specific fixes and timing. A fux will be offered and Sony has communicated that to certain dealers and certain industry personnel. No one wants to make an on the record statement until things are locked down but rest assured Sony is working on fix right now. You may not agree with my assessment of the reasons for Sony not publishing a statement right away but I think calling my assessment BS is a little strong. Maybe its idiotic or just wrong but it is not male bovine organic fertilizer. smile.gif
post #4895 of 9690
Quote:
Originally Posted by mark haflich View Post

Everyone needs to stop worrying.

I posted there would be no quick and easy solution. Joerod is finally onboard with this FACT. It has to do with content protection insisted upon by the Sony studio side. The media player will be limited and tagged to a particular Sony serial number and everything possible to prevent content stealing and distribution to any other display.

Doesn't mean I like it. smile.gif
post #4896 of 9690
Joerod. I noticed your poll and the one negative vote and the hundreds of positive votes. Are you suggesting that Sony give up on protecting its content so that 1000ES can access the free content immediately? Your poll wordings gives the impression that a fix will not be made available to lowly early adopters of our projector. As you have publically stated, Sony plans to make our projectors compatible and is actively working towards this end. Or are you implying that the server launch be delayed thus making panel owner suffer a delay while a 1000ES fix is developed and made available? I doubt you are saying any of this.
post #4897 of 9690
Ok, my last post on this for the near term, barring anything further positive or negative.

What anyone has "informally" heard, that a fix is coming, doesn't mean that much unless the is a public acknowledgement by Sony proper, simple as that. It doesn't matter that Sony doesn't know what the fix is, or they do know what it is but aren't sure how to roll it out, or whatever. They can simply say.

1 - we screwed up
2 - we apologize
3 - we assure you a fix is forthcoming
4 - there will be no cost to enable 4k function, given the product you paid for is marketed as 4k
5 - we estimate the fix will be available in

And this "last minute" characterization of the issue is curious to me. That the fmpx-1 would not work with the 1000 was known by those who should know for two, three, possible more months. So if by last minute you mean three to four months, we agree.

Given product development cycles and feature freezes long before production builds, this implementation could not have been thrown in one week before shipping...
post #4898 of 9690
Quote:
Originally Posted by thrang View Post

Ok, my last post on this for the near term, barring anything further positive or negative.

What anyone has "informally" heard, that a fix is coming, doesn't mean that much unless the is a public acknowledgement by Sony proper, simple as that. It doesn't matter that Sony doesn't know what the fix is, or they do know what it is but aren't sure how to roll it out, or whatever. They can simply say.

1 - we screwed up
2 - we apologize
3 - we assure you a fix is forthcoming
4 - there will be no cost to enable 4k function, given the product you paid for is marketed as 4k
5 - we estimate the fix will be available in

And this "last minute" characterization of the issue is curious to me. That the fmpx-1 would not work with the 1000 was known by those who should know for two, three, possible more months. So if by last minute you mean three to four months, we agree.

Given product development cycles and feature freezes long before production builds, this implementation could not have been thrown in one week before shipping...

I don't understand why they need to apologize and say they screwed up? They never promised 4K material and a source player. The 1000ES is capable of playing 4K content, just not any from the Sony player. I know it's disappointing and you may feel hurt, but you shouldn't feel entitled to a player, especially when one was not promised for you.

There will eventually be a 4K player out there compatible with the 1000ES. Sony just might not be the first one to bring it to you.
post #4899 of 9690
Quote:
Originally Posted by mark haflich View Post

Joerod. I noticed your poll and the one negative vote and the hundreds of positive votes. Are you suggesting that Sony give up on protecting its content so that 1000ES can access the free content immediately? Your poll wordings gives the impression that a fix will not be made available to lowly early adopters of our projector. As you have publically stated, Sony plans to make our projectors compatible and is actively working towards this end. Or are you implying that the server launch be delayed thus making panel owner suffer a delay while a 1000ES fix is developed and made available? I doubt you are saying any of this.

Do you agree with Sony NOT making their new FMP-X1 4K Media Server compatible with current 4K devices like their own 1000ES 4K projector?

Exactly as it reads. Simply, do you agree? Let me guess, your are the only one that does?
post #4900 of 9690
Quote:
Originally Posted by Seegs108 View Post

I don't understand why they need to apologize and say they screwed up? They never promised 4K material and a source player. The 1000ES is capable of playing 4K content, just not any from the Sony player. I know it's disappointing and you may feel hurt, but you shouldn't feel entitled to a player, especially when one was not promised for you.

There will eventually be a 4K player out there compatible with the 1000ES. Sony just might not be the first one to bring it to you.

Actually they did. Every demo showed Amazing Spider-Man 4K from a server. Sony reps were telling people they were making a server that will give us native 4K. Hell, I was told I could do the first exclusive Review with the FMP-X1 with the 10000ES. Maybe it is a simple case of insider mis information? Maybe it is one department doing something different then what others think? Maybe it is a huge screw up? Either way this is not a cheap projector. People paid a lot for the 1000ES and were hoping to finally see its full potential. How long have they/we been standing in line? Now people who pay a fourth get to go first? Hollywood schmollywood, last I checked people with 25K projectors are NOT out pirating. Ben Affleck gets it!

biggrin.gif

I am with many others who think we deserve a statement letting us know their planned course of action. Actually I was told one would be made rather quickly. Finally we are right about something.

smile.gif
post #4901 of 9690
There was nothing formally written. The only promise I've heard of is that Sony will update the input board/processing to handle the new 4K standard when that arrives. I've never seen anything officially announced by Sony that says they promised a 4K server for the 1000ES.

Reps talking behind closed doors and an official statement are two totally different things. Like I said, as of right now, the 1000ES is fully capable of displaying 4K media like advertised. The Spider-Man 4K demo they were showing was from a PC/Server, not from the standalone device you have in your possession. I would make a wager and say that once HDMI '2.0' is officially announced that's when you'll see an update for your 1000ES and compatibility with this server. They aren't going to double dip on creating hardware to update your unit. Being an early adopter sucks sometimes.
post #4902 of 9690
At NAB this year they featured the 4K TV sets with the hockey puck on display at their booth. When I was there I reached out to the head of projector services for sony to speak about the 4K server and was promised that it would indeed work with the 1000ES (as well as the other projector - the military installation model with Displayport which will actually show 60P 4K).

I own a 1000es, but I also arranged the purchase of multiple 1000es projectors for a few celebrity film enthusiasts through the Sony Cierge services and was told by reps that the upcoming server would work with the 1000ES - I wanted that assurance before I promised friends and clientele anything.

Honestly, to ask someone to pay 25,000 dollars for a projector that is "4K" (and no - upscaled 4K is NOT true 4K, anymore than converted 3D is true stereo) and then to shun that top-of-the-line gear as soon as you come out with an actual 4K product is beyond ridiculous. If Apple did anything like this people would be incensed and there would DEFINITELY be conversations about class action lawsuits going on. They've been sued for far less than this kind of behavior.

Mark, you can spin this however you want as a pragmatist and a realist but as a 1000ES owner I feel very ripped off right now. I bought that projector expecting to show 4K content on it. That's the point of spending an outrageous amount of money to be one of the first people to have a technology. And for the company who makes that projector to just ignore the significant investment I just made in their products and turn their back on me makes me never want to purchase another sony product again.

And we should stop blaming "Sony Pictures" for this - Sony is a vertically integrated company - each and every part of it has a responsibility to their consumers and should be working out solutions with the other arms of the company. Last I checked it's the Sony Corporation- a single corporate entity - not "Columbia Pictures" and "Sony Electronics". If Sony Pictures wants to change the DHCP then it's up to Sony Electronics to speak to customers about how it will impact them directly.

Bottom line: This is as shoddy a product rollout as I've ever seen from any company. They've been terrible in communicating to their consumers, their third party resellers (every one of them still insists it's compatible with the 1000es), and they've treated a customer who just dropped the price of a new car on their gear like a total sucker.
post #4903 of 9690
Quote:
Originally Posted by NickTheo View Post

At NAB this year they featured the 4K TV sets with the hockey puck on display at their booth. When I was there I reached out to the head of projector services for sony to speak about the 4K server and was promised that it would indeed work with the 1000ES (as well as the other projector - the military installation model with Displayport which will actually show 60P 4K).

I own a 1000es, but I also arranged the purchase of multiple 1000es projectors for a few celebrity film enthusiasts through the Sony Cierge services and was told by reps that the upcoming server would work with the 1000ES - I wanted that assurance before I promised friends and clientele anything.

In the UK that would constitute a breach of contract as you requested verbal assurances, which they gave, prior to purchase. At a minimum you'd be able to claim either losses for the breach, ie any and all costs required to upgrade for compatibility, or indeed reject the projector for a full refund.
post #4904 of 9690
Really. So they or he told you it would work with the two projectors at roll out without any thing or modification needed to the projector? Wow,

Mark H. You think in England the court would not in the case of getting verbal assurances that it would work that an opportunity to cure would not be afforded?

Do you think the court every time there is a software glitch between two pieces of electronics working together would find a breach and award a full refund for say a product purchased over a year ago without providing an opportunity to cure. Wow.

i
post #4905 of 9690
Quote:
Originally Posted by mark haflich View Post

Do you think the court every time there is a software glitch between two pieces of electronics working together would find a breach and award a full refund for say a product purchased over a year ago without providing an opportunity to cure. Wow.

The way things look now it is most probably not a software glitch but a matter of physical modification of the VW1000ES - big difference and more inconvenient to owners. Sony will hopefully speak up soon in an appropriately official manner, until then there will be more speculation including discussions about the liability of Sony in this matter.
post #4906 of 9690
Quote:
Originally Posted by joerod View Post


So I called every place that has them in stock and all of them said the same thing as my conversation in the pic! Amazon, Onecall, ABT, J&R, BH and Best Buy. Furthermore they also all said it will work with ANY 4K TV!!!

eek.gif

Everyone still thinks the 1000ES is compatible. You know why? Because it was suppose to be!
post #4907 of 9690
Quote:
Originally Posted by NickTheo View Post

At NAB this year they featured the 4K TV sets with the hockey puck on display at their booth. When I was there I reached out to the head of projector services for sony to speak about the 4K server and was promised that it would indeed work with the 1000ES (as well as the other projector - the military installation model with Displayport which will actually show 60P 4K).

I own a 1000es, but I also arranged the purchase of multiple 1000es projectors for a few celebrity film enthusiasts through the Sony Cierge services and was told by reps that the upcoming server would work with the 1000ES - I wanted that assurance before I promised friends and clientele anything.

Honestly, to ask someone to pay 25,000 dollars for a projector that is "4K" (and no - upscaled 4K is NOT true 4K, anymore than converted 3D is true stereo) and then to shun that top-of-the-line gear as soon as you come out with an actual 4K product is beyond ridiculous. If Apple did anything like this people would be incensed and there would DEFINITELY be conversations about class action lawsuits going on. They've been sued for far less than this kind of behavior.

Mark, you can spin this however you want as a pragmatist and a realist but as a 1000ES owner I feel very ripped off right now. I bought that projector expecting to show 4K content on it. That's the point of spending an outrageous amount of money to be one of the first people to have a technology. And for the company who makes that projector to just ignore the significant investment I just made in their products and turn their back on me makes me never want to purchase another sony product again.

And we should stop blaming "Sony Pictures" for this - Sony is a vertically integrated company - each and every part of it has a responsibility to their consumers and should be working out solutions with the other arms of the company. Last I checked it's the Sony Corporation- a single corporate entity - not "Columbia Pictures" and "Sony Electronics". If Sony Pictures wants to change the DHCP then it's up to Sony Electronics to speak to customers about how it will impact them directly.

Bottom line: This is as shoddy a product rollout as I've ever seen from any company. They've been terrible in communicating to their consumers, their third party resellers (every one of them still insists it's compatible with the 1000es), and they've treated a customer who just dropped the price of a new car on their gear like a total sucker.

Agreed.
post #4908 of 9690
Officially, Sony is not working on any fix.
post #4909 of 9690
Quote:
Originally Posted by mark haflich View Post

Mark H. You think in England the court would not in the case of getting verbal assurances that it would work that an opportunity to cure would not be afforded?

Cannot figure out what you're trying to say here...
Quote:
Do you think the court every time there is a software glitch between two pieces of electronics working together would find a breach and award a full refund for say a product purchased over a year ago without providing an opportunity to cure. Wow.

UK Consumer Law is very clear - where verbal assurances are given, they form part of the purchase contract - if those assurances are not delivered then it's a breach of contract which gives the consumer a full range of options. Of course, a verbal contract could be challenged, eg the seller claims not to have made the assurances, so witnesses are always helpful but a written contract is always preferred.

So, if they said it will be compatible on day of delivery, that's the contract. If they said it will be compatible a year down the line, that's the contract. If they said it may be compatible one day, then clearly caveat emptor.

And to clarify, the contract is with the seller, not the manufacturer (unless purchased direct with assurances biggrin.gif)
Edited by Mark_H - 7/8/13 at 6:00am
post #4910 of 9690
Im also in the Uk and have owned the Sony since February 2012. Whilst folks here are up in arms about the lack of immediate support for the 1000es, I've just accidentally come across this article which states that Sony have at this point no intention to release the puck in the UK ..so it looks like we don't need to worry about any compatibility issues!!

Full article here:

http://www.whathifi.com/news/sony-says-no-plans-to-bring-4k-media-player-to-uk
post #4911 of 9690
Quote:
Originally Posted by thrang View Post

Officially, Sony is not working on any fix.

Please give me a cite to a statement by Sony. Officially they haven't said anything. And I know you want them to say a bunch of things, officially, so you make a as you call it a BS (and I don't mean that really, just mimicking you, statement to flame the fire.


Joerod. Sony never said the player would work with the 1000ES immediately. Hell the player doesn't work with anything yet and the panels have to be modifies. The projector needs to be modified. With the modifications it will work with both.

Legally, in my opinion Sony has done nothing wrong yet. Nothing is actionable at this point. But you guys have a good time. I realize I am not saying anything that will make me friends here but there is a mass running to the sea mentality by mob rule here. I guess it will keep you busy. Go hire a lawyer. Go show em. The whole thing will be solved by Sony before anything results. And that's my OFFICIAL statement. smile.gif
post #4912 of 9690
If Sony does nothing to make their streamer compatible, then we are setting dangerous precedent for future streamers and 4k players.
Not only did Sony show this projector playing Hollywood 4k movies with their server, the FMP streamer (and I believe a prototype 4K player), Sony has in writing made similar claims of 4K Hollywood movie compatibility.


From Sony web site:

4K TV: What the heck is it and what can I watch?
by Ray Hartjen 11/19/2012

"4K Ultra HD is really simple. It’s four times the resolution of Full HD. Think about that for a second and just let it soak in – four times the resolution of Full HD. Wow!...

Okay, I know what you’re thinking – What about 4K content, right?...

Now, if I answer that question with the old “chicken and egg” scenario about introducing any new technology, you’ll just tune out. So, I am not going to that, and instead, I’ll answer the question in two parts....

Sony makes 4K projectors for the home and cinema, 4K upscaling Blu-ray Disc players, and 4K Ultra HD televisions. Sony also makes 4K professional cameras for production studios. Plus, Sony has its own studio – Sony Pictures Entertainment (SPE) – that turns out 4K production every day. Do you really think we’d leave our 4K Ultra HD TV customers hanging?...

In the next couple of weeks, the XBR-84X900 television will ship to customers who placed pre-orders since the product introduction in September. As an extra bonus, included free with the purchase will be the world’s first 4K Ultra HD delivery solution, complete with pre-loaded, native 4K entertainment. Not some goofy 4K content shot as a demo. I’m talking full length feature Hollywood productions, and available exclusively to purchasers of Sony’s 84” 4K Ultra HD TV....

I know, cool, right?

Okay, I can’t say anything more right now, ‘cause my boss probably already thinks I’ve written too much. But, stay tuned for an announcement sometime after turkey day. 4K Ultra HD fans will be stoked."

Link:
https://blog.sony.com/2012/11/sony-4k-content/

The above is self-explanatory and is somewhat irritating under the circumstances. Some are in denial that Sony absolutely faces no liability/damages.

Sony certainly has a reasonable time to come up with a solution. Have damages accrued yet? Well, only if Sony elects to do nothing and never makes the 1000 able to play 4K 24P Hollywood films. The case, is not "ripe" yet as Sony has a reasonable time to rectify things and assure us that we can play Hollywood movies at 4K 24P (with a hardware mod/software upgrade) which was the advertised specs and primary purpose/capability of this projector. Why do I think Sony will come up with a solution? Because otherwise they may face damages far exceeding the cost of the mod. Besides a fix brings not only good PR, but happy Sony customers which become repeat Sony customers. The facts are this is a $25,000 projector and not one that we replace every other year. Plain and simple, the lure of this projector was it's ability to play movies at next gen resolutions. We did not spend big bucks for a two year life cycle due to obsolescene.

By the time the mod comes around, which is likely many months away, the hdmi board could be around the corner. If I were Sony I would bundle both mods at the same time (one free, one paid for). Because the hdmi board portion of the mod will likey be somewhat costly, and is the customer's responsibility, maybe Sony could afford to make it an in-home mod like the Qualia. In the end this could save Sony a fortune and also make customers happy by doing both mods at the same time in the customer's home.

Sony as you said above I didn't buy this $25,000 projector to "play some goofy 4K content shot as a demo"...I bought it to play 4K Hollywood movies. Do the right thing and make a statement.
Edited by G-Rex - 7/8/13 at 7:28am
post #4913 of 9690
Quote:
Originally Posted by Billybobjimbob View Post

Im also in the Uk and have owned the Sony since February 2012. Whilst folks here are up in arms about the lack of immediate support for the 1000es, I've just accidentally come across this article which states that Sony have at this point no intention to release the puck in the UK ..so it looks like we don't need to worry about any compatibility issues!!

Full article here:

http://www.whathifi.com/news/sony-says-no-plans-to-bring-4k-media-player-to-uk


Sony knows there is a problem. It would be idiotic to start shipping to another country when the panels are not yer compatible. Sony can always introduce it later to the UK after panel and projector boards are ready to make pre server displays compatible. there are other servers that will allow upscaled and native 4HD content to be displayed and 4K too if the panel or projector is 4K, My guess is that it would cost sony more to make retrofits than how much they would make by selling the puck in England.
post #4914 of 9690
Quote:
Originally Posted by mark haflich View Post

Sony knows there is a problem. It would be idiotic to start shipping to another country when the panels are not yer compatible. Sony can always introduce it later to the UK after panel and projector boards are ready to make pre server displays compatible. there are other servers that will allow upscaled and native 4HD content to be displayed and 4K too if the panel or projector is 4K, My guess is that it would cost sony more to make retrofits than how much they would make by selling the puck in England.

Hence my lack of immediate concern Mark. There are always going to be issues if you want to lead the way..but I think the decent thing to do at this time would be to release a statement acknowledging that there are issues and that there is a process in motion which is looking to remedy these. sony should show some respect to the consumers that have supported Sony by purchasing the vw1000es Mark. A statement from Sony at this point would cost them nothing..but it may cost Sony down the line if they're looking to push new tech and are looking for support from the very consumers which were at one point left in no mans land. As the saying goes..once bitten, twice shy!

Asif
post #4915 of 9690
Quote:
Originally Posted by mark haflich View Post

Please give me a cite to a statement by Sony. Officially they haven't said anything. And I know you want them to say a bunch of things, officially, so you make a as you call it a BS (and I don't mean that really, just mimicking you, statement to flame the fire.


Joerod. Sony never said the player would work with the 1000ES immediately. Hell the player doesn't work with anything yet and the panels have to be modifies. The projector needs to be modified. With the modifications it will work with both.

Legally, in my opinion Sony has done nothing wrong yet. Nothing is actionable at this point. But you guys have a good time. I realize I am not saying anything that will make me friends here but there is a mass running to the sea mentality by mob rule here. I guess it will keep you busy. Go hire a lawyer. Go show em. The whole thing will be solved by Sony before anything results. And that's my OFFICIAL statement. smile.gif

My post was simple. Officially, Sony has made no statement that they acknowledge or will fix the issue. Back door winks to people are meaningless.

So, officially, Sony is not doing anything. There is not one piece of PR, one footnote, any owner communication, or attributable statement to any Sony rep that refutes that. In fact, the only thing you can find expressly omits mention of the 1000. The footnote for the fmpx-1 on their site specially only mentions two lcd panels, for example.

So that's as much as I can find regarding their intent.
post #4916 of 9690
Quote:
Originally Posted by thrang View Post

My post was simple. Officially, Sony has made no statement that they acknowledge or will fix the issue. Back door winks to people are meaningless.

So, officially, Sony is not doing anything. There is not one piece of PR, one footnote, any owner communication, or attributable statement to any Sony rep that refutes that. In fact, the only thing you can find expressly omits mention of the 1000. The footnote for the fmpx-1 on their site specially only mentions two lcd panels, for example.

So that's as much as I can find regarding their intent.

Thrang you are correct.

But that being said they will not say anything until they know for sure what or how to fix it. Also you are dealing with a very big company and fixes like this will have to go through lots of departments committee's etc.


The main focus for the player is to simulate flat panel sales. Remember you are early adopters and are not guaranteed for compatibility. If sony comes out with a fix that is a bonus to you owners, even if you have to pay for it.

in the early day's this happened as well for 1080p owners where the tv would only accept 720p or 1080i, and the tv's with DVI instead of HDMI.

I am not sticking up for sony in any way of this post, and the choices they made. The current 1000 HDMI does not accept more then 4k 24p, and the current HDCP. Everyone who bought the projector was willing to take the risk of purchasing this projector knowing these limitations.

If Sony Caters to you guys and lets you upgrade, then that is a bonus. Let us all be patient and wait for Sony to address the issue. The player just came out and there is not even content for it yet.
post #4917 of 9690
Quote:
Originally Posted by G-Rex View Post

If Sony does nothing to make their streamer compatible, then we are setting dangerous precedent for future streamers and 4k players.
Not only did Sony show this projector playing Hollywood 4k movies with their server, the FMP streamer (and I believe a prototype 4K player), Sony has in writing made similar claims of 4K Hollywood movie compatibility.


From Sony web site:

4K TV: What the heck is it and what can I watch?
by Ray Hartjen 11/19/2012

"4K Ultra HD is really simple. It’s four times the resolution of Full HD. Think about that for a second and just let it soak in – four times the resolution of Full HD. Wow!...

Okay, I know what you’re thinking – What about 4K content, right?...

Now, if I answer that question with the old “chicken and egg” scenario about introducing any new technology, you’ll just tune out. So, I am not going to that, and instead, I’ll answer the question in two parts....

Sony makes 4K projectors for the home and cinema, 4K upscaling Blu-ray Disc players, and 4K Ultra HD televisions. Sony also makes 4K professional cameras for production studios. Plus, Sony has its own studio – Sony Pictures Entertainment (SPE) – that turns out 4K production every day. Do you really think we’d leave our 4K Ultra HD TV customers hanging?...

In the next couple of weeks, the XBR-84X900 television will ship to customers who placed pre-orders since the product introduction in September. As an extra bonus, included free with the purchase will be the world’s first 4K Ultra HD delivery solution, complete with pre-loaded, native 4K entertainment. Not some goofy 4K content shot as a demo. I’m talking full length feature Hollywood productions, and available exclusively to purchasers of Sony’s 84” 4K Ultra HD TV....

I know, cool, right?

Okay, I can’t say anything more right now, ‘cause my boss probably already thinks I’ve written too much. But, stay tuned for an announcement sometime after turkey day. 4K Ultra HD fans will be stoked."

Link:
https://blog.sony.com/2012/11/sony-4k-content/

The above is self-explanatory and is somewhat irritating under the circumstances. Some are in denial that Sony absolutely faces no liability/damages.

Sony certainly has a reasonable time to come up with a solution. Have damages accrued yet? Well, only if Sony elects to do nothing and never makes the 1000 able to play 4K 24P Hollywood films. The case, is not "ripe" yet as Sony has a reasonable time to rectify things and assure us that we can play Hollywood movies at 4K 24P (with a hardware mod/software upgrade) which was the advertised specs and primary purpose/capability of this projector. Why do I think Sony will come up with a solution? Because otherwise they may face damages far exceeding the cost of the mod. Besides a fix brings not only good PR, but happy Sony customers which become repeat Sony customers. The facts are this is a $25,000 projector and not one that we replace every other year. Plain and simple, the lure of this projector was it's ability to play movies at next gen resolutions. We did not spend big bucks for a two year life cycle due to obsolescene.

By the time the mod comes around, which is likely many months away, the hdmi board could be around the corner. If I were Sony I would bundle both mods at the same time (one free, one paid for). Because the hdmi board portion of the mod will likey be somewhat costly, and is the customer's responsibility, maybe Sony could afford to make it an in-home mod like the Qualia. In the end this could save Sony a fortune and also make customers happy by doing both mods at the same time in the customer's home.

Sony as you said above I didn't buy this $25,000 projector to "play some goofy 4K content shot as a demo"...I bought it to play 4K Hollywood movies. Do the right thing and make a statement.

Here! Here! smile.gif
post #4918 of 9690
Quote:
Originally Posted by Billybobjimbob View Post

Hence my lack of immediate concern Mark. There are always going to be issues if you want to lead the way..but I think the decent thing to do at this time would be to release a statement acknowledging that there are issues and that there is a process in motion which is looking to remedy these. sony should show some respect to the consumers that have supported Sony by purchasing the vw1000es Mark. A statement from Sony at this point would cost them nothing..but it may cost Sony down the line if they're looking to push new tech and are looking for support from the very consumers which were at one point left in no mans land. As the saying goes..once bitten, twice shy!

Asif

Well said. I hope we hear something very soon. Like today! smile.gif
post #4919 of 9690
http://www.whathifi.com/news/sony-says-no-plans-to-bring-4k-media-player-to-uk

In better news, Sony confirmed it would offer full support to all Sony 4K TV buyers who buy first-gen 4K TVs, should there be any later changes to the 4K TV standard. The issue centres around a potential new 4K video standard, which wouldn't be compatible with existing 4K TVs' HDMI 1.4 inputs.

Gyles said: "Sony 4K sets are future-proofed. Customers are our number one priority and Sony will provide all the necessary solutions to the 4K TV owner to access future 4K content services once they start in respective TV markets."



The guy in charge of HE seems focused on these 4K TV's. i'm sure it would build confidence if he made the same statement for the projectors.
post #4920 of 9690
Sony "catering" to purchasers of a $24k projector as a "bonus"? Are you serious? Remember, every one of this projectors is equal to three or four panel sales. There should be no distinction between "old" 4k panel owners and "old" 4k projector owners.

There were no known limitations, save 4k 60p - it was even stated that an HDMI upgrade board would be made available to provide 4k 60p, so they were making an effort to assert the future-proofing and longevity of the product.

No sane person could explain as reasonable the expectation that a 4k display devices made by Sony would not work with a 4k media device made by Sony. Cross-brand interoperability could be a very different issue. But there was nothing branded as limited or proprietary about the 1000

I have no issue being patient, but let's make sure we all understand that Sony has said nothing to this point to indicate that quality is a virtue.

When some complained that Apple Maps was a downgrade over Google Maps, Tim Cook went public to acknowledge the issue and promised it would be remedied. He didn't have to explain exactly how, just that it was being taken seriously and would be addressed. And Maps has greatly improved since then, with more improvements forthcoming. They didn't have to say a word, but the court of public opinion matters to Apple, as does doing the right thing.

BMW had to make no promises, but they announced they would build a snap in cradle for the iPhone 5 for it's hands-free connectivity kit. They didn't have to, it wasn't expressly promised, but they announced the intent and did the right thing.

So Sony, just announce your intent to do the right thing for your customers. Simple.
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