Originally Posted by BrianMundt
Yep, I was past the 90-day warranty. I explained all the problems I have had with the projector (mentioned elsewhere in this thread) and they decided to send out a loaner unit while mine was repaired, which was very nice. Up until I received the "repaired" projector, the customer service has been very good. I had been working with a service rep named Pat Kennedy, who is wonderfully helpful and responsive. I also got a call from Dave (the gentleman who replaced Amy), who was extremely nice and helpful as well. He told me that he reads this thread, so there is definitely a Sony presence here.
Did it go to the Laredo TX repair center?
I had a BDP7000es 400 disc blu ray changer a while back that I had to send in for a common disc loading error. I'm a stickler for keeping original packing material, and I had the original heavy duty carton and custom styrofoam blocks, which is what I used to send it in. The material was in like new shape.
When I got the unit back, it was in a larger, less sturdy generic box, and the BDP was loosely wrapped in bubble wrap, with a few sheets of bubble wrap stuffed in the sides of the carton. Fortunately, the player worked, but I was displeased and called Sony to vent my concerns - not that there was much to do about it at that point.
So yes, shipping the projectors back is somewhat questionable, so they really need to think about an in-home option.
My dealer had their demo 4k flat panel upgraded, and it took over an hour, so that's no quick job....