Originally Posted by Jon S
Any word from Onkyo? Inquiring minds want to know...
Well, actually I had a good deal of contact with them the week of 10/24! I got a couple of calls from them asking for more info. Things like the firmware version of my AVR and of the Panny player. Since I first submitted the trouble ticket I bought a new Panny player but didn't really try to make it bomb.
The last call I got from them asked me if I could try to make it bomb and make a video of it as it seems they are having difficulty reproducing it. I don't have a video camera but my photo camera can make videos. So I told them I would try to make the video.
Here it gets a little interesting. So now my system has the newer Panny (DMP-BDT110 vs the old DMP-BD30) and the first thing I tried was to jump to ch 16. Of course my speakers were VERY low!! So I did the jump and . . . nothing! What? I tried it many times and also jumping at random to other chapters and still nothing. Then I noticed on the AVR every time I jumped the audio stream would re-sync which takes only a couple of seconds but enough to mute any bomb if it happened. As I recall the old Panny player did NOT re-sync when jumping to a chapter.
I really didn't want to hook up the old Panny so I tried this. I jumped to ch 16 and waited for the audio to re-sync. Then I used Rewind to go backwards a few seconds to the end of ch 15. The end of ch 15 is where Obi-Wan is talking to Luke and then there is a "wipe" to the beginning of ch 16 which is where a Star Cruiser flies across the screen. Once I got a few seconds into the end of ch 15 I let it Play. As soon as the wipe between scenes is done I hit Pause. Then I hit play and you can see the video start to move again and within a second BANG!! Even though the volume was quite low the bomb is relatively very loud. Nothing that would do any harm to the speakers but still quite loud. (When playing a movie at normal to loud volume the bomb is EXTREMELY loud!!)
So the above procedure produces the bomb 100% of the time. Then I make a video with my photo camera and it looks OK but its 45 MBytes! To make a long story shorter I re-made the video at a lower resolution and it was 5 Mbytes.
I e-mailed the video along with a description on how I made the bomb occur and I got a reply that they got it and were able to watch the video and they said it should help quite a bit.
However this last week I had not heard from them so as soon as I finish this post I will send them a new e-mail asking them for an update. By the way, they did say they are aware of AVS and this specific thread so the more people who post here about their Onkyo problems the quicker it may be solved. If you do post please include a detailed procedure to produce the bomb and the specific equipment (firmware version numbers if you have them) in your setup.
If I hear anything else I'll post it as soon as I can.