Elemental Designs amp failures - Page 2

Some of them do not own Elemental Designs products, so it would be unfair.

Me voting for my parents would be no different than my step father creating an account just to vote.

I own 2 a2-300's.. Both working well. I have them hooked up to a decent quality surge protector. They aren't quite enough for the area I have them in but I knew they wouldn't be. Every company/product will have issues. Nothing on this planet is perfect.

When I had just one I drove it a little too hard with lotr. Still works properly even with a bit of tough love.

This poll is meaningless when it comes to true science. Do you guys really think every eD owner even posts at all? In my practice if I get one person to function better he/she will tell a few more friends and families. If the patient does not like me in anyway he/she will tell 10 people. Negativity spreads much faster and reaches out longer.

Who said anything about true science?

BTW if you click the poll results, they are very positive for ED.


I don't want to go back now, but the poster who said something to the effect of "working your tail off for 20 plus years and having some phone jockey screw it up".... I feel you man.

Forget science. This is a good way to vent one's frustration. Also seems to light a fire under the company....

What if the a5-350 were offered with a Bash 500w amp and not the lt500.

Would it be a good sub then?

I agree as sometimes we get frustrated. I did the same thing with Gemstone even though amps are great.

I have had my A2-300 for almost a year now, And never had a problem with it except when I first hooked it up it would not power up, A couple emails back and fourth and it was up and running, The problem was on my end with my pioneer 1019 setting the sub level to -25 or something strange. I have called and placed very small orders for feet and things and everyone was always nice.

I would buy more products from ED

It was a pleasure to speak with you via the phone and explain.

Fortunately the failure rate on the LT.500 is not 20%.

What others are trying to explain, while polls do indicate some data, it is not data which can be used as any definitive resource.

Much like political polls, generally one demographic is looked at, and not the entire census of clients.

While it is a random statistic (no real data to back it up) I would estimate that 75% of our clients do not post on AVS or any other forum as well.

Really, positive?
It's not about how many work (they are supposed to) it's more telling about fail rate amongst posters here only.
Which is quite high based *only* on that poll so far. It's interesting but can be skewed. (though the poll does show who voted).

Like Alex said, 75 percent of his customers likely don't post on forums.
So maybe only AVS forum posters experienced those posted fails and the other 75 percent don't.

I believe it was an LT/350. My friend ended up taking the driver and using it in his car, so. He does like the sub FWIW.


Customer service like that is one of the reasons why I just ordered an Ultra 12 from Emotiva

-Jeff

My guess is that those with problems go online looking for answers and end up here. Hence the skew to the negative. Those without issues are off happily listening to their subs.

I don't have an eD sub or any other sub at this moment. I have worked in Quality Assurance and Customer Service for a couple of decades. It isn't about equipment failures, but about how they are handled that separate the good from the bad.

Blues

Sorry, but IMO this is not a way to resolve an issue when the poll would be plagued with mutiny...those for or against a certain product...and many of those never even owning an Ed product.

Perhaps, but also consider that the names of those who have cast a vote are listed and if one was so inclined, they could search the forum to see if they've made any posts regarding an ED sub. One shortcoming of the poll is that it may underrepresent amp problems for those who've had more than one amp failure.

I thought that Alex casting a vote was interesting. IMO, he should have recused himself to avoid the appearance of impropriety. That he felt compelled to vote suggests to me that he's aware there's a problem and is looking to make the numbers appear not so bad.

Someone help me out...how did you see that Alex voted? Can you see who voted on this poll?

I've had zero problems with my two a7s-450s...even with 14db boost at 10hz at reference volumes.

ObsceneJesster, why would you vote no in a poll about amps if you specifically stated you decided not to buy from eD?

I voted in this poll but I would like to clarify why I voted. Like I said in a previous post back on page 1, I received bad service from ED. When in the market for a new sub, I was considering ED but after calling them and asking a few questions, the attitude I was given left a bad taste in my mouth. I called and talked with 5 other companies, non of which treated me the way ED did.

I did not have a amp from them fail but I did have bad SERVICE from them. Now, after hearing some of the horror stories here and other places I'm glad I didn't go with a sub from ED. Unless they have something special over the other ID companies I never will.

I went to 'view poll results' where the names of everyone who voted are listed on the left.

The poll is for those who actually own a ED product. How can you have bad service when you never owned the product?

Thanks for proving this poll means nothing.

Just out of curiosity, what attitude were you given?

i have two A5-350s and have had them for around a year, NOT ONE PROBLEM

Bought one for my son's HT a couple of years ago. His has been fine.

Have spoken to Alex on the phone a couple of times. He's always been more than helpful.

Chu....where in the world have you been hiding? :-)

Vaginastan. Just south of towering twin peaks.

I'd like to say a few things in general if I may:

First:

I realize ALL companies have issues/problems.

I realize ALL outfits experience growing pains/bumps in the road.

I realize ALL manu's have good outcomes that outnumber the bad.

I realize the squeaky wheels are LOUDER than the quiet/"happy" ones, lol.

I get it.

But all that said, I have to say that in my opinion/experience, the amount of needed repair, poor quality control, warranty headaches, and obscene wait times for product/repair within the ID subwoofer industry in general are without question more frequent- and many times- more dire than most any other genre I can recall.

And yes, I've owned MULTIPLE ID subs. And I'm a current owner.

I feel and understand the pain of many and wish them well.

Have a good one, gentlemen.

James

and I bet dollars to donuts those subs he sold/sent to family members went though the hoops first.

Own an A5-350 for over a year now. Driven it till my couch jumps, no problems so far.

Well, I voted no cause I've had my A7s-450 with a LT/1300 for about 3.5 yrs (moderate use) but I'm sad to say one day I turned my system on and my couch did not shake - the amp was dead . I've been without my amp/sub for about 6 weeks now and it's really hard but I understand these things happen. I've been in contact with eD/Alex and they have been trying to keep me informed of the repair progress so customer service has overall been good but the suspense is killing me...and I'm running out of chick flix to watch .

jidelite