Elemental Designs amp failures - Page 3

The conversation was over a month ago so I can't remember specifics. The person I was talking to made me feel like I was bothering them so I wrote them off. Every other company I called during that period actually sounded like they wanted to discuss their products with me.

Your post comes off as if I am making this story up and just trying to bad mouth a company for no apparent reason. I have absolutely no reason to bad mouth anyone unless I feel that I was given sub par service. As a customer, I have every right to share my thoughts about a company and while doing research, it appears as if I'm not the only one who has had a problem with ED.

I explained my bad service in my original post in this thread. I also explained why I voted in this poll. I made it perfectly clear I've never owned anything from ED and after my experience with their customer service, I never will.

I own 2 A5-350's for a year now and have not had any problems. When i was in the process of buying the 2nd sub and isolation pads, alex called me to talk with me about it. Also i had 2 of the grill tabs break and he sent me replacements free of charge.

The point I was trying to make is that you re only going to a prtion f the true e person es of eD subs from a poll like this. This poll shows a 24% where overall it could be much less and we are just speculating. I remember SVS came around and everyone was up their butts and siding with HSU and now thy have been around it is just the new kids on the block. JTR and Seaton seem to escape this as their products are more expensive so a different clientele buys their product.

Your reading into it too much. Personally, I don't care if you badmouth a company. I think it's good to get perspectives from everyone whether positive or negative. I simply asked because you were vague in your first response.

[quote="MKtheater"]The point I was trying to make is that we are only going to get a portion of the true failures of eD subs from a poll like this. This poll shows a 24% where overall it could be much less and we are just speculating. I remember SVS came around and everyone was up their butts and siding with HSU and now they have been around it is just the new kids on the block. JTR and Seaton seem to escape this as but their products are biting by different people.

My LT.500 has been down since 6/1. Alex is a great Guy and im sure he wants tto take care of everybody much bettet than ed is. He hooked up with an lt300 loaner amp, but i really just want my amp back already. My a5-350 blew 7 months into its life, kept set around only 50% power.

Allow me to clarify my post. It was a reply to MK (for the benefit of Mr K ?) and doesn't reflect my position on this whole viral marketing, small company thing with QC problems.

AVS is a stocked trout farm for these companies. If they don't get it right, they deserve every bad PR post they get if warranted.

There are a few IDs that were expressly created to use AVS as their sole marketing arm. We must keep this in mind. We are the customers. We call the shots.

Take the most recent start-up. Sub-par products (at least BQ wise) and when the first complaint thread was started, the company owner came on here and basically committed suicide. Between that and the questionable personality's he allows to speak for him on the forum, I doubt we will ever see much more from them.

Point is, these guys make their money from US. Hold their feet to the fire and make them perform or they can wave bye bye.

ALex, I read your explanation for voting in the poll and I don't believe you are disingenuous, however I believe a proper response would have been more along the lines of "well this is my baby and couldn't help it, but probably shouldn't have voted"


Anyway, Ive been around here since 02, don't post much and these are my opinions based on that experience. Take it for what it is, I don't plan on arguing.

Good luck to all.

Hard to defend that one. Are they over-extending themselves? Sales vs replacement stock

I have 2 A2-300s. The first one took 10 weeks from order to being shipped, but it was just as they announced the end of the sale, so orders went through the roof. It sucked, especially as they exceeded their estimate by like 4 weeks, but I knew it was going to be a wait, so no real problem. My second one was much more reasonable, like 2-3 weeks.

My first amp went bad (I believe it was part of a known batch that did) but after an email and a quick test on my end to diagnose the problem, they shipped out a new amp which came in about a week. Seeing as I live in Canada, and they didn't charge for any shipping or anything, and they didn't need the old amp sent back, I thought that was reasonable. It was all handled well. My second sub has not had any issues at all.

I am writing my experience not to complain or praise, just to let others know what I experienced. Others will decide what is or is not acceptable to them.

Does anyone know if these amps are made in China?

These amps appear to be about as troublesome as the MFW-15 v2 amps. Compare these results with a poll I started up awhile back about the v2's. If not more so...

http://www.avsforum.com/avs-vb/showt...fw+15+poll+amp

Why would that matter? There are millions of other things made in China that doesn't fail. Ultimately, the manufacture tells the assembler which parts to use and if those parts are cheap to begin with, its not the assemblers fault.

Alex: I've sent you an IM, please respond.

Hi ObscenJesster (sorry for the late reply) I was told if I reported the damage in a timely fashion ED would have done the same being that then they can make a claim with Fedex to recoup the money but as stated I waited quite some time before reporting the damage so I thought it was fair to charge only for the shipping back and accepting the damaged sub back.

I have two A7s-650's. Both with the LT/1300. I have zero issues. I use these things every single day for hours upon hours. Zero issues. I'm sure you can see how I voted.

I utilized the online chat on September 27th. I was told that they were sending the Arizona repair facility my shipping label to get my amp back to me. Ithe ship date on the tracking number shows an initiating ship date of the 28th , hasn't updated since, October 7th and still waiting............no follow up communication from them either. Ill online chat tomorrow, even though it wont help or give me any accurate info at all. RIDICULOUS never buying or recommending ed subs to anybody. I have a buddy who loves my sub and planned on getting one....not anymore.

Can't you call them and ask them personally and maybe they can explain why the delay?

I bought a refurbished A5-350 sub from ED 2 years ago. The first amp failed within 10 days - started blowing fuses. They sent a replacement amp very shortly after talking to them via chat. I use that whenever I can for customer service. I copy and paste the conversation should a misunderstanding happen. The replacement amp failed within 5 days - the replacement for that also was bad - it never got going. The fourth amp has been going strong for all these 2 years. At no time did I get the feeling they were thinking I was doing something wrong. I was treated well. I still question the reliability of their amps since I had so many problems but they took care of the problem quickly and its been working these past 2 years just fine. And the thing is awesome. Well worth what I paid.

Make sure you contact the BBB in the state that eD is located as well as that states AG. Consumers are accorded protections from companies refusing to honor warranty claims. I would also look into a small claims court action.

All I can say is wow! The inventory shortage issues some ID companies are facing must really be eating into their profit, cash flow and working capital.

Id purchase an A2-300 in a second, but after seeing this thread there is no way I can bring myself to do it.

Multiple emails have been sent to jmilt13 in the past two days.

I was unfortunately out of the office from the 6th till 11th due to a family health issue and needed to be 500 miles away.

jmilt13, in case you missed the most recent email, your fixed amplifier was shipped out via the tracking information provided to you earlier.

Thank you.

We are in no way refusing to honor warranty claims. Simply under quoted the time frame on a warranty repair. This was due to multiple part delays.

Im sorry jmilt, but on the 6th I had left to Michigan to be with an uncle who had a stroke located in his Brain Stem. The day that I returned, an email reply was sent to you.

In my days I spend very little time on the message boards, so I did not notice that you posted until after the email reply was sent. When I saw your post, a reply was immediately sent.

As for the amplifier shipping yesterday, this is what I was informed by the technician. I will inquire if the tracking number was in fact the same as that provided to you earlier.

Thank you.

I don't see what all the fuss is about with the poll.

First of all to the person who said it was not true science. Well you are not a scientist that's probably why you said that. I have never seen a scientific experiment which measured an entire population. All scientific experiments are samples and by definition a sample is not the whole picture. That is just fine because a sample can represent a situation and prove a hypothesis. In this case we have almost 70 votes and that is getting pretty good. Also all sampling has error and liars and bias people are part of that error in any type of scientific surveys. The trick though is that liars can be on either side of the survey. Alex might have voted no, and that may be wrong but maybe a HSU fanboi voted yes.

In this particular case we have something even better than many scientific surveys we can go back and look and see who voted and we can vet their reputation. So if we saw say a bunch of people who just created accounts since the poll started we might say the poll is BS. But I do not see an immediate reason to discount the poll. It shows us that almost 30% of the people have had an amp failure. If someone else wants to spend the time going through the profiles to see if thier is a bias one way or the other they can.

That said eD has a problem I have said it in the official thread. They may have a bad amp problem but what they certainly have is a CS problem. They need to simplify customer communication and make it more consistent and they still months later need to speed up product delivery. But so far my sub has worked without a problem so I am happy, but concerned because of the posts and seemingly high failure rate.

One other anecdotal totally not scientific thing, I seem to see alot of people who have multiple amp failures and to me that suggests it may be a setup problem or lack of a safety feature in their amps.