I came across this thread while trying to find a way of curing the unacceptable crosstalk on the UE60D6505 I bought at the end of December. I had originally purchased an LG55LW650T passive TV and the 3D picture was great. Unfortunately the tuner wasnt so good and it had to go back. I had wanted a replacement but at the time they were out of stock so I went for the bigger and more expensive Sammy, as the active 3D was supposed to be even better. What a mistake. The 2D performance is great but the 3D makes anything with any depth look hazy due to ghosted double images. The Sky 3D test card really shows this up.
Until now I had thought the drop in resolution was due to the crosstalk However having run the tests and observing blue ray material in 2D and 3D it's clear that my set lowers the resolution whenever 3D is engaged.
Samsung may have changed their box design (mine was marked full HD 3D) and altered their advertising but I dont see how they can get around the pop up in the top right hand side of the screen that declares the picture is in full HD 3D whenever I use the blue-ray source.
Like so many others I have also gone through the gambit of resetting the TV and disabling the noise filter etc and I am now finally waiting for a Samsung engineer to arrange a visit. It seems that Samsung's idea of customer service is to fob people off for as long as possible. Certainly in my experience their customer service technical advisers don't know what they are talking about. The woman I spoke to today told me that I'm sitting too close and that I should be at least 6 metres away from a TV of that size to watch 3D. On reflection she may be right because at that distance there is less chance of being be able to identify some of the problems with the set. Perhaps this is Samsung's new ploy to con the people who don't know any better.
Until now I had thought the drop in resolution was due to the crosstalk However having run the tests and observing blue ray material in 2D and 3D it's clear that my set lowers the resolution whenever 3D is engaged.
Samsung may have changed their box design (mine was marked full HD 3D) and altered their advertising but I dont see how they can get around the pop up in the top right hand side of the screen that declares the picture is in full HD 3D whenever I use the blue-ray source.
Like so many others I have also gone through the gambit of resetting the TV and disabling the noise filter etc and I am now finally waiting for a Samsung engineer to arrange a visit. It seems that Samsung's idea of customer service is to fob people off for as long as possible. Certainly in my experience their customer service technical advisers don't know what they are talking about. The woman I spoke to today told me that I'm sitting too close and that I should be at least 6 metres away from a TV of that size to watch 3D. On reflection she may be right because at that distance there is less chance of being be able to identify some of the problems with the set. Perhaps this is Samsung's new ploy to con the people who don't know any better.
Finally!! thanks to this threat for the pictures, proofs and information!! thanks to all:)
