\\ I watch most of the threads on Sharp displays & this is about the service that Sharp has fixing a display either under Warranty OR Extended Warranty . the Service level is exactly the same for both.From what has been posted here on Various Sharp AVS display threads ,
You call about a problem , they ask if you can send a photo of the problem If that photo can convey/diagnose the problem & Sharp can tell the display is defective @ that point you get a replacement , If they have to send a tech out to the house, they will & if he says the set needs replacing he then arranges pick-up & delivery with Sharp . If not he fixes the problem right there .If the problem returns they usually replace the Unit. Below is typical experience that I have seen on the Sharp's AVS threads .
To me this level of service is what i'd pay an extra $100 for anyday of the week.
I have seen that if your display is an older model, Sharp up-grades you to a better model that is current in the Sharp line At That Moment. this to me is priceless.
I've had coverage policies with outside of a unit's MFG'er before. Companies like Costco/SquareTrade & it takes multiple attempts with a service call each time to get a replacement / refund. Costco states it take 4 service calls in a 12 month period to get to the "lemon law" stage of a unit's replacement . Missing 4 days of work to be home to receive a service tech is way more expensive than an added $100 for a better level of coverage .
below is a typical AVS post about Sharp service this was posted 2-15-12 on the Official Sharp 60" AQUOS LC-60LE632U Owners Thread post #211.
Just shedding some light on how there is a big difference between Sharp & Costco on the level of coverage .
this is offered to give AVS members the best info on making a informed choice , Not to ruffle anyone's nose....
Originally Posted by darreneddlemon View Post(Quote)
I have an update for my defective TV.After sending Sharp Pictures, they have offered to send me a new TV which is a slight upgrade. It will be an even swap.
For my LC-60LE632U, they will replace it with the Sharp Quattron LC60LE830U.It will be delivered to my house and setup by them and they will take the other back with them. Should receive it in about 7 to 10 business days.
Anyone know much about this TV?
So far it's been very good customer service by Sharp. ( Unqoute )
Originally Posted by darreneddlemon
Hello,Just got my replacement TV (LC60LE830U) and so far it appears to be OK. There are still some faint lines in the corners but I believe this must just be the effect of the edge lighting which were visible on my LC60LE632U also. The 6 wide vertical lines across the screen on the LC60LE632U are no longer there on the LC60LE830U which did appear to be a film wrinkle issue.
The TV was delivered and setup by the delivery team and they took the LC60LE632U with them. So far so good. I'll have to recommend Sharp on the Customer Service alone.