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Pioneer Elite BDP-52FD and BDP-53FD Owners' Thread - Page 12

post #331 of 604
Quote:
Originally Posted by ss9001 View Post

Dave,

and the fact that I'm sure owners have emailed & called Pioneer about bugs & QC issues says a lot about the kind of support Pioneer now has. It's sad really.

Especially since I would expect you have already talked to Pioneer, maybe Chris Walker himself, about the issue. Knowing you are a well-respected reviewer who has written about a number of Pioneer players & receivers, one would think you'd have gotten a positive commitment to a timely fix.

I still have & like my BDP-09, but Oppo has won me over, from the quality of the player to the commitment to customer service & rapid FW updates.

Steve,

I still have two review units in my home waiting for the update so I can write something up for the article that's posted at Home Theater. This reminds me of the DTS-HD MA upgrade that was "coming soon" years ago. How long did that take?

The sad thing is that I really like the player but couldn't give it a Top Pick because of the network issue. It looks great, it's fast, and has a great assortment of streaming features. The bad news is that if you have all of your music/pictures stored on a WHS, then you're out of luck.

Gear mentioned in this thread:

post #332 of 604
Quote:
Originally Posted by Dave Vaughn View Post

... This reminds me of the DTS-HD MA upgrade that was "coming soon" years ago. How long did that take? ...

A little over a year IIRC.
post #333 of 604
Quote:
Originally Posted by Dave Vaughn View Post

The sad thing is that I really like the player but couldn't give it a Top Pick because of the network issue. It looks great, it's fast, and has a great assortment of streaming features. The bad news is that if you have all of your music/pictures stored on a WHS, then you're out of luck.

It's good to know that you like the unit except for the WHS issue, as I just ordered one and I don't use WHS.
post #334 of 604
when you go into the main menu initial setup under video adjust it has 5 settings LCD,PDP,progector,professional,custom,
what should I set it to if it is hooked up to 58 plasma

what does PDP stand for

thanks
post #335 of 604
Quote:
Originally Posted by DTI View Post

when you go into the main menu initial setup under video adjust it has 5 settings LCD,PDP,progector,professional,custom,
what should I set it to if it is hooked up to 58 plasma

what does PDP stand for

thanks

Plasma Display Panel

Jason
post #336 of 604
Just a few things in the settings color space.... rgb,ycbcr,ycbcr422,full rgb

and hdmi deep color 30bits, 36bits or off

The tv that I have is a 58b650 plasma running 2 hdmi cables from blu-ray

one to tv & other to reciever SC-55 or do not to change these

Thanks
post #337 of 604
post #338 of 604
Quote:
Originally Posted by Dave Vaughn View Post

The sad thing is that I really like the player but couldn't give it a Top Pick because of the network issue. It looks great, it's fast, and has a great assortment of streaming features. The bad news is that if you have all of your music/pictures stored on a WHS, then you're out of luck.

I think that's far from the worst issue with this player...

It wont read some SACDs.

Bitstreaming SACDs outputs improper channels, and levels (bitstreaming works fine if you use the second HDMI out in "Pure Audio" mode).

You can't have PQLS on, without having your TV on.

I also noticed the bitstream/channel separation issue on the one DVD I tested.

It doesn't display the track number on the unit.

It's disc drive is finicky, it sometimes chooses to close the drive right when I'm in the middle of inserting a disc.

I'm sure there's many other issues I haven't discovered yet. I'm starting to really regret buying this POS.
post #339 of 604
Hi,

On Saturday I took delivery of 2 BDP-LX55s to replace my beautiful (but slow) BDP-LX70A and crap BDP-LX53.

I have an Onkyo TX-NR905 and TX-NR808. Both units accept raw DSD bitstream via HDMI input.

Both new BDP-LX55s exhibit exactly the same problems when outputting SACD 5.1 as DSD bitstream:

- Random audio failure (No Signal). I have to do a full power cycle to get the sound back. Switching the TV or Projector off sometimes causes No Signal on the Onkyo's.

- No Right surround channel. Occasionally sound will be available for a few seconds when things have just been powered up. But the majority of the time the channel it totally dead. Fine with other audio formats.

- Strong vocals present in the Left surround channel.

- Unable to remove the Pioneer Logo from the centre of the screen during SACD playback (screensaver does not activate).

Previously I had enjoyed SACD via a dedicated Sony SACD player using multi-channel analogue inputs into the TX-NR905 - this of course worked perfectly.


What is the best way of contacting/engaging Pioneer regarding these software faults?

Regards,

James.
post #340 of 604
Check out this BS response I got from their email customer "service"

Thank you for contacting Pioneer Electronics (USA) Inc.

Based on your e-mail request, we feel that we can be of better assistance if you contact our Product Support line.

Please contact us at (800)421-1404 for further assistance.



Thank You,

Luana
Customer Service Representative

--Original Message--
From: xxxx@xxx.com
Date: 02/07/12
To: customer.support@pioneerservice.com
Subject: Re: Re: Hook up and Operation|A00001|9162128783 [#1382787]

I am 100% convinced this isn't an isolated issue. I've read many posts and
threads in multiple forums, that all have the same problems I'm having.
You guys really need to step it up, and improve your customer service, and
roll out more frequent firmware updates...otherwise you're going to lose a
lot of customers. I've always viewed Pioneer as an "Elite" brand, after
this purchase, my view of Pioneer has dropped significantly. You need to
fix this player, and you need to fix it fast. Once again, these are some
of the issues I am experiencing.


- It wont read some SACDs (discs are clean and flawless, they play
absolutely fine on my Pioneer Elite DV-45A...which I bought over 5 years
ago).
- Bitstreaming SACDs outputs improper channels, and levels, with the
right speaker outputting nothing at all (bitstreaming works fine if you use
the second HDMI out in "Pure Audio" mode).
- You can't have PQLS (the main reason I bought this player) on, without
having your TV on.
- I also noticed the bitstream/channel separation issue on the one DVD I
tested.
- It doesn't display the track number on the unit.
- It's disc drive is finicky, it sometimes closes the drive right when
- Hide quoted text -
I'm in the middle of inserting a disc.


As of right now, I am making it a point to review this product as "faulty
by design", and I'm encouraging potential buyers to look at other brands
instead. When (and if) you fix this player, I'll review differently.

-Ricky


Am I seriously supposed to call them up about a widespread issue? Does an email detailing what's wrong with this player not give them enough information? What more could I possibly tell them over the phone?
post #341 of 604
^^^ask them about the latest firmware that is "just around the corner" and "already on the european site" like they lied to me about...
post #342 of 604
I just picked up a BD-53FD , VSX-52 reciever and PRO-70X5FD Sharp Elite TV (guilty as charged on the brand matching). Anyhow, I'm having really bad lip synching issues when watching 2D blu-rays (3D ones play fine for some reason?). TV channels play fine as well, which is leading me to believe that the issue is somewhere with the blu-ray player settings etc. I've tried changing between PCM and bitstream, turning HDMI control on and off on both the reciever and blu-ray player (TV set to off), and nothing is seeming to fix the issue. If anyone has any tips or recommended settings for any of my components your help would be greatly appreciated?

Thanks
post #343 of 604
Quote:
Originally Posted by Vinnyb View Post

I just picked up a BD-53FD , VSX-52 reciever and PRO-70X5FD Sharp Elite TV (guilty as charged on the brand matching). Anyhow, I'm having really bad lip synching issues when watching 2D blu-rays (3D ones play fine for some reason?). TV channels play fine as well, which is leading me to believe that the issue is somewhere with the blu-ray player settings etc. I've tried changing between PCM and bitstream, turning HDMI control on and off on both the reciever and blu-ray player (TV set to off), and nothing is seeming to fix the issue. If anyone has any tips or recommended settings for any of my components your help would be greatly appreciated?

Thanks

Try setting your BD player to "source direct."
post #344 of 604
Quote:
Originally Posted by LaoChe View Post

Try setting your BD player to "source direct."

Thanks for the quick reply LaoChe. I can't find a "source direct" setting anywhere in the blu-ray player settings, did you mean the reciever settings? Either way, if you could point me in the right direction this would be greatly appreciated.

On a related note, I have a PS3 also hooked up to this set up, and it is having no problems with lip sync, so I'm even more convinced that it is the player causing me issues.

Again, all help and suggestions are greatly appreciated.

Thanks
post #345 of 604
Quote:
Originally Posted by Vinnyb View Post

I just picked up a BD-53FD , VSX-52 reciever and PRO-70X5FD Sharp Elite TV (guilty as charged on the brand matching). Anyhow, I'm having really bad lip synching issues when watching 2D blu-rays (3D ones play fine for some reason?). TV channels play fine as well, which is leading me to believe that the issue is somewhere with the blu-ray player settings etc. I've tried changing between PCM and bitstream, turning HDMI control on and off on both the reciever and blu-ray player (TV set to off), and nothing is seeming to fix the issue. If anyone has any tips or recommended settings for any of my components your help would be greatly appreciated?

Thanks

I just got a 53FD yesterday as well, and as I have Pioneer PR0-151FD and an SC-05 AVR I only watch 2D blu-rays. The first blu-ray I happen to watch was Kung Fu Hustle. There also seemed to be an audio sync problem, so I checked the manual and changed these options around as you did. No change. Of course, this disc is dubbed into English, and I realized that that might be a problem, so I tried The Dark Knight. Synced perfectly, no troubles at all. Do all 2D blu-rays behave the same way, or just 1 or 2?
post #346 of 604
Quote:
Originally Posted by Vinnyb View Post

Thanks for the quick reply LaoChe. I can't find a "source direct" setting anywhere in the blu-ray player settings, did you mean the reciever settings? Either way, if you could point me in the right direction this would be greatly appreciated.

On a related note, I have a PS3 also hooked up to this set up, and it is having no problems with lip sync, so I'm even more convinced that it is the player causing me issues.

Again, all help and suggestions are greatly appreciated.

Thanks

The 53FD has no "source direct" mode. I'm not sure how to turn processing off in your receiver.

Does the Sharp Elite have Pioneer's HDMI control built it?? If so, try turning it on as well. I don't have a clue if that will help, but who knows??

By the way, I saw this in my SC-05 manual:

Before using synchronization
Once you have finished all connections and settings, you must:
1 Put all components into standby mode.
2 Turn the power on for all components, with the
power for the flat panel TV being turned on last.
3 Choose the HDMI input to which the TV is connected to this receiver, and see if video output from connected components displays properly on the screen or not.
4 Check whether the components connected to all HDMI inputs are properly displayed.
post #347 of 604
Quote:
Originally Posted by dcpmark View Post

I just got a 53FD yesterday as well, and as I have Pioneer PR0-151FD and an SC-05 AVR I only watch 2D blu-rays. The first blu-ray I happen to watch was Kung Fu Hustle. There also seemed to be an audio sync problem, so I checked the manual and changed these options around as you did. No change. Of course, this disc is dubbed into English, and I realized that that might be a problem, so I tried The Dark Knight. Synced perfectly, no troubles at all. Do all 2D blu-rays behave the same way, or just 1 or 2?

I've tried many discs, all have the same issue.

Quote:
Originally Posted by dcpmark View Post

The 53FD has no "source direct" mode. I'm not sure how to turn processing off in your receiver.

I tried all the direct modes on the vsx-52 and that didn't help either.

Does the Sharp Elite have Pioneer's HDMI control built it?? If so, try turning it on as well. I don't have a clue if that will help, but who knows??

Tried this as well, problem still exists.

By the way, I saw this in my SC-05 manual:

Before using synchronization
Once you have finished all connections and settings, you must:
1 Put all components into standby mode.
2 Turn the power on for all components, with the
power for the flat panel TV being turned on last.
3 Choose the HDMI input to which the TV is connected to this receiver, and see if video output from connected components displays properly on the screen or not.
4 Check whether the components connected to all HDMI inputs are properly displayed.

I'll look through my manual and see if it has this same statement, hopefully it does? Otherwise I'll be returning this player Monday, and looking at a oppo 93. Anyone know of any issues with the oppo 93? Strictly to be used for blu-rays.
post #348 of 604
Restored factory defaults on BDP-53FD and VSX-52, Went through the MCAAC set-up again on my reciever, and still having lip sync issues. Fumbled through all the settings again, and still no dice. The PS3 running on the same system worked just tickity boo, WTF!!! Already packed the BDP-53FD back into it's box, and the Oppo 93 will be on it's way shortly. BOO URNS Pioneer!!
post #349 of 604
Quote:
Originally Posted by Vinnyb View Post

Restored factory defaults on BDP-53FD and VSX-52, Went through the MCAAC set-up again on my reciever, and still having lip sync issues. Fumbled through all the settings again, and still no dice. The PS3 running on the same system worked just tickity boo, WTF!!! Already packed the BDP-53FD back into it's box, and the Oppo 93 will be on it's way shortly. BOO URNS Pioneer!!

Sorry for the misinformation about "source direct" Vinnyb. I have 2 Pioneer Elite BD players (true Pioneer players), and they both have source direct. I can't believe the new players don't have that option.

Good luck with the Oppo player. I hope it works out for you.
post #350 of 604
Sent another email to pioneer just for grins about my continuing network problems. Once again i received the "please call" email. They sure dont want to put anything in writing do they.
post #351 of 604
Got my 53FD on my way to me now, hopefully it will make a good all-rounder.

I'm in Australia and went for the US model A) because it's almost half the price of the local product, B)All my BDs and DVDs are US and C) to be honest because it says ELITE on the drive haha...hope there's no bugs or problems because I doubt Pioneer Australia will be much help...
post #352 of 604
Quote:
Originally Posted by Yo Joe Cola View Post

...hope there's no bugs or problems because I doubt Pioneer Australia will be much help...

I would guess you have not read this thread then.
post #353 of 604
Quote:
Originally Posted by b curry View Post

i would guess you have not read this thread then.

:d
post #354 of 604
A couple of questions: 1) Do either of these units have a problem with sending SACD multi-channel out by HDMI if my receiver does not have the PQLS function? My receiver is a five year old Pioneer Elite (I think it is a VSX 92). 2) What is the additional benefit of the video processor of the 53? Is there any other difference with the 53 and the 52?

I can get a 53 for a touch over $200 new and unused. I kind of want to pull the trigger with that price. I would imagine these issues will be resolved with an update in the future, but I must listen to the wonderful advice here.
post #355 of 604
http://www.amazon.com/Pioneer-BDP-52FD/dp/B005SI2CO6/ref=sr_1_1?ie=UTF8&qid=1330019202&sr=8-1

I'm wondering if this is a good price? I plan on buying one soon. Thanks!
post #356 of 604
Quote:
Originally Posted by b curry View Post

I would guess you have not read this thread then.

From beginning to end but there seemed to be plenty of people with no problems at all or only minor problems that were fixable.
post #357 of 604
Quote:
Originally Posted by alec32 View Post

http://www.amazon.com/Pioneer-BDP-52FD/dp/B005SI2CO6/ref=sr_1_1?ie=UTF8&qid=1330019202&sr=8-1

I'm wondering if this is a good price? I plan on buying one soon. Thanks!

Not if you want a warranty....
post #358 of 604
Quote:
Originally Posted by Yo Joe Cola View Post

From beginning to end but there seemed to be plenty of people with no problems at all or only minor problems that were fixable.

ok
post #359 of 604
Well, I just got the BDP-53FD last weekend from a local authorized dealer. I have read through this entire thread at least twice and was aware of the issues. Since I was getting the player for a decent discount I went for it.

I don't have any SACDs so I can't speak to those issues. Blu-ray and DVD Video/Audio discs seem to play just fine and the load time just absolutely blows away my 4 year old Panisonic.

The 2 problems I have is noticed are, 1) I could not open the tray or power the player off after listening to a DVD Audio disc and 2) I could not get rid of the popup window saying no valid ID file found or something to that effect after attempting a network software update. Both times required me to disconnect/reconnect the power cord to remedy the situation.

I have the player connected to a VSX-52 and the PQLS feature seems to work normally as the indicators stayed lit during playback but I have not decided if I can hear any difference with PQLS enabled or not.

My software version on the player is 3.01. Is this the same thing as firmware version?
post #360 of 604
^^^ after attempting to update, did you hit the "l<<" chapter back button? I think thats what you do on the bdp52
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