OK all you WD fans, I have on for you:
I have a WD SMP attached to a 3tb NAS mybooklive all hardwired cat6. I recently added "Ghostbusters" I and II to my NAS. If I look under "files" on the SMP its there, plays, no issues. If I look under "videos" (specifically my media) it doesn't exist...So to test, I changed the file name of ghostbusters on the NAS to "Taken" a popular recent film and you guessed it, it picks it up right away, shows cover art, description, everything. I then went in under videos to the "taken" box and hit "options" changed the name to ghostbusters (changed the file name back on the NAS) and there it is with cover art and all. I have this issue with 15 movies so far and these are not obscure movies. If I look under "files" I have 115 movies, under "videos" I have 100 (these are all dvd/BR backups so no other content). Problem is when the SMP is turned off and back on it forgets everything. So what gives? WD says to do an RMA and send it back but this happened with the last one and this sounds like firm/hardware issues to me and not the player itself.
Any help would be amazing because their tech support is...ummm....