HDHomerun Prime Owners Thread - Page 33

By FCC mandate, all providers must supply M-cards now and it has been that way on Comcast for a long time.

All poo hit the fan today.

I had 1 Prime set for the non-encrypted channels so I could play with it before installing the cableCard.
Worked just fine.
Called to get the CableCard enabled.
Sorta went OK.
The CSR did not have the script handy since I had already setup the Prime without the CableCard.
Anyway, he got his notification that the everything was good to go.
I started the channel scan and it only found the 19 that I found w/o the Cablecard.
Somewhere I found the setting to make all 3 tuners CableCard and WMC popped up and said it found more hardware.
WMC does see the 3 tuners.

The Prime setup program comes back with the UPnP discovery error.
I had this before and enabled the Multicast in my D-Link router. UPnP is also enabled.

I'm stuck.
Still can't get past the UPnP discovery error.

The prime does indicate there are the 3 tuners.

As a side note, the Prime is connected to a D-link extender and it shows the connection as 10/100 as compared to 10/100/1000.
My 2nd Prime is connected to the same extender but the power is not plugged in yet. I wanted to get 1 prime running before I added the 2nd Prime. The extender shows the 2nd Prime connection as 10/100/100.

I'm running W7-HomePremium and didn't see any obvious settings to adjust.
I'm running ME as my anti-virus and I don't see anything in there either.

HELP

Was this how you tried activation ? http://www.silicondust.com/hdhomerun/QS_HDHomeRun_PRIME.pdf

Did you run the Digital Cable Advisor in WMC?

Did you agree to the EULA for PlayReady to install in WMC?

Go to Settings in WMC, then TV, then Setup or Configure TV Signal (not sure what it's exactly named)

When it goes through everything, it should ask for your zip code, and have a choice for something like "Comcast (Atlanta) Digital Cable"


I'm stuck as to why you'd get a UPnP discovery error on the HDHomerun Setup? Which version was it? If you look at the exe file you downloaded, I believe it will have either 20120415 or 20130117 at the end. Get the 20130117 if you weren't already using it by clicking "Windows download" from this link http://www.silicondust.com/support/hdhomerun/downloads/

After you called Comcast to activate your CC and they are done with pairing, you have to wait about 30 to 1 hour (correct me if I am wrong) to get any channels or all the channels.

--run the Digital Cable Advisor in WMC...it's in Extras gallery and it's not in Extras library as in the instuctions. For the first time you run WMC, Extras gallery is not there. You have to enable/allow Media Center Extender in the Windwos firewall. Sometime it still not show up when you enable/allow in firewall, then you follow the instructions to install in DOS command window.
Edited by huy30 - 1/29/13 at 2:14pm

Channel information should be sent at least once every 2 minutes. The 30-60 minute wait is for cable company boxes to download the EPG data, not relevant in this case.

117 is the file I used.

Found this Prime log:
19700101-00:00:00 System: reset reason = power on
19700101-00:00:01 CableCARD: M-CARD inserted
19700101-00:00:03 System: network link 1000f
19700101-00:00:03 System: ip address obtained: 192.168.0.105 / 255.255.255.0
19700101-00:00:05 CableCARD: Motorola card (0000:0331)
19700101-00:00:05 CableCARD: authentication status: authentication in progress
19700101-00:00:06 CableCARD: authentication status: authentication success, activation needed
19700101-09:45:05 CableCARD: M-CARD removed
19700101-09:45:13 CableCARD: M-CARD inserted
19700101-09:45:18 CableCARD: Motorola card (0000:0331)
19700101-09:45:18 CableCARD: authentication status: authentication in progress
19700101-09:45:18 CableCARD: authentication status: authentication success, activation needed

I ran the Advisor.

OK

Now what?

Look what I found:

Disable A Protocol Called UPnP On Your Router Now To Avoid A Serious Set Of Security Bugs

Linky dated 01/29/2013

Checked here in my W7

Control panel > Network and Internet > Network and Sharing Center > Advanced Sharing Settings

Network Discovery was already checked "TURN ON".

Under Media Streaming it said "Media Streaming is ON".
I then clicked on OPTIONS.
It reports that "all devices are allowed to access your shared media"

Corrected.
A moment of stupid.

Have you looked in the forums at SiliconDust's website?

This one on CableCARD activation might be of interest, but poke around or post there. You will get specific help from posters there and probably from Nick or Jason too.

IMHO: Put all of your HTPC's sutff on a switch. (CAT5, no-wireless) Some routers have problems passing multicast frames between ports (100-1000) of different speeds. This should get rid of the UPnP errors.

BTW: I don't think the cable card was correctly activated...UPnP error and missing channels are two different things unrelated.

If you saw Advisor in Extras and ran it, then you are done for that part.

Doesn't look like they correctly activated your card

Also, did you previously have a set top box at this outlet? If so, then you should be fine, if not try an outlet that previously had a set top box

Finally, try to get the CSR to elevate you to a tier 2 support tech if they cannot get your activation successful. You'll want to be looking at the hdhomerun config during the activation, and if it's successful you'll be able to tune a channel in QuickTV

I did find a poor Ethernet connection at the switch end of the HTPC cable. Fixed that.

What is odd is that the "Card Status" light on the Prime flashes green.
Made a new RG6 cable for it.
The RG6 cable in both of my Prime boxes were crap....bad mass-produced connectors.

All on one switch now.
Previously the HTPC was on the router and the Prime on the switch.
I'm old school, all Ethernet is wired with 5e

Been there and other places.
Nothing actually shows up on my UPnP problem.
Still trolling around.
Got some other things working as well so ................

The original STB is still there? Try unscrewing the coax from the Prime and connecting it to the STB. Does it work?

I don't know very much about coax signal tuning, but I know that I couldn't simply move my modem to every outlet in the apartment because either the signal levels or the signal-to-noise ratio wouldn't be within the appropriate boundaries for the Surfboard to work. Same should apply to any cable tv tuner. I'd think a quick test with the set top box should verify that the cable run you are trying to use with the Prime is tuned appropriately.

http://www.silicondust.com/forum2/viewtopic.php?t=10225

There should be 2 lights that stay solid green all the time. The first indicates your ethernet connection is good, and the other is cablecard. If the second is flashing it means the cablecard is "Present not ready." This is an activation/authentication/etc problem. Being green means the cablecard is present. I think it can also be amber or red

Really sounds more and more like the activation, but just double check all your bases before any CSR tries to catch you off guard

Have you opened a ticket?

I just used my 2nd CableCard in the 1st Prime I've using.
Called the 2298 number and got it "paired".
I was watching my status in Prime config and it still, as has been the case this whole adventure:

Card Authentication success
Card OOB Lock none
Card Activation none
Tuner 0 Channel none
Tuner 1 Channel none
Tuner 2 Channel none

So I tell the CSR I don't see any changes at my end.
She says to wait 45-60 minutes and it should be there.
End of call.

Under the HRun Config GUI OOB tab I show :
A Physical Address
Signal Strength % varies but hovers around 84%
Signal Quality % usually is 0% but will randomly/rarely have an amount.

Under HRun setup it still sees the 3 tuners and I'm not seeing the UPnP error.
On the CableCard tab I click SCAN and I get error:

"Device not reporting list of channels."

LOG
19700101-00:00:00 System: reset reason = power on
19700101-00:00:01 CableCARD: M-CARD inserted
19700101-00:00:03 System: network link 1000f
19700101-00:00:03 System: ip address obtained: 192.168.0.103 / 255.255.255.0
19700101-00:00:05 CableCARD: Motorola card (0000:0331)
19700101-00:00:05 CableCARD: authentication status: authentication in progress
19700101-00:00:06 CableCARD: authentication status: authentication success, activation needed
19700101-00:00:32 CableCARD: M-CARD removed
19700101-00:00:45 CableCARD: M-CARD inserted
19700101-00:00:49 CableCARD: Motorola card (0000:0625)
19700101-00:00:49 CableCARD: authentication status: authentication in progress
19700101-00:00:57 CableCARD: CableCARD: card id changed from 2cc867c to 32fd95
19700101-00:01:01 CableCARD: authentication status: authentication success, activation needed

Do you have SDV with a tuning adapter?

If so maybe it isn't paired and needs a hit from the CableCo.

My next step.

I could use my 2nd Prime to eliminate issues with the 1st one.

The only common denominator so far is the old-geek master-mind behind this project.

No tuning adapter needed at Comcast Atlanta, so I have read on other posts.
CSR has never mentioned it.

I did not have to wait 45-60 minutes, while speaking to tier 2 he tried several different approaches (one called something silly like a "grand slam hit") and wanted to wait for me to successfully tune a channel so this would be resolved. It's silly that a tier 2 gave you the 45-60 minute schtick (which is common at first level to make you go away and become someone else's problem)

As always be very polite even though they are wasting a lot of your time, and explain the number of times you've called and the current readout of your config software showing no OOB lock and no Activation

I saw the successful activation in under 2 minutes, ask them to dialog with you regarding what they are doing and try to pass the time with something to ease the uneasy silence

OK
I decided to start over.
Uninstalled all I could find related to this project software wise.
Only thing left was WMC.
Plugged in both Primes with the CableCard inserted.
The 2 Primes show up in my network under My Computer.
Inserted the Prime disc.
Ran the install program.
It found all 6 tuners.
No UPnP error.
I did not run a Scan or click on the blue tuner links.
I'm following the tiny install instructions that comes in the box.

Ran WMC as instructed.
I'm at the "Set up TV signal."
I got to this screen:
TV Signal TV Detection Result
It says WMC is unable to determine your TV signal configuration.

So I select "Try Again"
I got to this screen:
TV Signal TV Detection Result
It says WMC is unable to determine your TV signal configuration.

So I select "let me select"
Select Cable
Set-top-box? NO
Select CableCard

It shows 4 Checked tuners (I know, 4 tuner limit for now) the other 2 are dimmed.
Activate CableCard?
YES

Before I call Comcast I checked this instruction:

On the CableCARD tab, click Scan to download a channel list from the CableCARD. Uncheck the boxes for any channels you don’t subscribe to or otherwise don’t wish to see in Windows Media Player/HDHomeRun QuickTV. If you do not receive a channel list, this maans the card has not yet received programming information from the cable provider. Follow the steps in the next section to activate the card.

The "SCAN' came back as "not reporting".

Click on Status Menu. In the Summary section, you will see the current status of the CableCARD in your HDHomeRun PRIME. Verify that Card Authentication and Card OOB Lock show success. If Card OOB Lock does not show success, this suggests that your HDHomeRun PRIME does not have a good cable connection. Verify that the TV cable is securely connected to the RF in port on your HDHomeRun PRIME and to the wall outlet or splitter.

Card Authentication success
Card OOB Lock none
Card Activation none
Tuner 0 Channel none
Tuner 1 Channel none
Tuner 2 Channel none

Should I have "Success" now or later at Card OOB Lock?

OK Called Comcast at 2298 number.
Same story.
No activity at my end.
Asked to escalate and CSR said you are at that level.
She wants to roll a truck. I said not yet.

Checked the lights on the Primes.
Left light is steady green on both.
Second light is flashing green on both.

Now I'm back to you guys and SD trouble ticket.

OK I found this.

HRun Confg GUI
I selected a tuner tab.
Channel=us-cable @29
Program=810.0
Physical Channel=qam256.29
Signal Strength= 82%
Signal Quality=100%
Symbol Quality=100%
Network Rate=0.000Mps
Network Target=none

I can click on VIEW and holeesheet HRun QuickTV launches and there is a TV show.

So that proves that some parts are working.

^
Waterboyz-

I'm not an expert as I have only had my Prime for a few weeks, but it sounds like you may be having signal quality issues. Have you taken troubleshooting steps to get the purest coaxial signal available in your household?

Did I see a post saying you we're getting 80% signal strength? (I may have you mixed up with another poster, if so, my apologies)

In my residence, there is a central point in a closet where the main line splits out to all of the outlets in the house. That's where I have my Prime plugged in, and I get 100% signal strength. When I moved in, Comcast installed an amp/splitter, so one of those outputs feeds the Prime which may help.

It sounds like you have both of your two Primes wired up. If you have a passive splitter, I would remove that and see if you can get either one of the devices to complete the setup individually from the most direct coaxial feed you have available before adding the second device into the mix.

Sorry to see that you still having problems, Waterboyz.

Card Authentication success
Card OOB Lock none
Card Activation none

All three above show "success" on my prime. I am not an expert on this but look like your CC is not activate.