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Time Warner HD DVRs are being wiped clean with system updates!

post #1 of 3
Thread Starter 
Two weeks ago one of my DVRs lost 50 shows overnight. It had been only 65% full the night before and 5 regular def shows were scheduled to be recorded. The next morning, the only shows left were those I had set to never erase, and an 11 p.m. show. I called customer service & they said my DVR (SA 8300HD) must need replacing & set up an appointment. The service guy said maybe my TW DVR was dying, although it tested fine. He gave me a new DVR which means I lost the remaining shows. He said they were getting a lot of calls like mine but the others were caused by a TW software upgrade being sent to boxes. He said mine wasn't from that because mine happened the day before they started, & besides, my other DVR was still fine.
Then, exactly one week later, the same thing happened to my other DVR, only worse. This time it removed several (regular def) shows I had marked to keep as well as every show I hadn't marked. BTW, the "record log" on both sets shows that 10 p.m. shows were "not recorded because the set-top was off." (They were not.) They had recorded and erased 8:00 and 9:00pm shows. The Record logs said that the reason for all erasures was: "Deleted to make room for a new recording." Both DVRs showed only about 20% full afterwards. I called TW. The rep offered to send a repair man to look at it. I declined. She denied knowing anything about system wide erasures or software upgrades.
I called and ordered Verizon FIOS. Unfortunately I have to live with TWC for another 2 & 1/2 weeks. In the meantime, TW did it again Monday night to my second (original) box (exactly a week to the hour after the last time, & 2 weeks to the hour after the first time).
Is this happening to anybody else in SoCal (or elsewhere)?
post #2 of 3
I haven't checked in here in a while, but I'm curious about this post having absolutely no replies. The same thing has happened to me on Time Warner Cable, with an 8300HD box, and a different model prior box, several times in the past year.
I'll wager we aren't the only two affected.
post #3 of 3
I came home the other night to a completely empty DVR box in my living room. It was about 80% full, which is normal, but I turned it on and there was nothing recorded and nothing even scheduled to record!!!! I was very upset as I had been saving something for years. I also have a box in my bedroom, but it wasn't affected by whatever happened to the living room box. Just tried calling TWC to ask what happened, but after 22 minutes of waiting for a rep, I hung up.
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