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The Official Acer H9500BD Thread - Page 116

post #3451 of 4744
Quote:
Originally Posted by kfor View Post

.........I'm happy with my PJ but as we can see no FW update is out as promised /mid or late jun/ to solve the softness via HDMI .
I sure hope that you are just behind a bit reading the thread because today my projector is going back to Acer for the FW update .
post #3452 of 4744
Quote:
Originally Posted by David44 View Post

The Blacks do look strong on the Acer.
If you are happy with it, why you would sell the Acer 9500 and move to the Benq W7000?
Just curious because I am down to choosing between those 2 projectors.
Thanks!

I haven't seen the BenQ and we haven't "confirmed" that the HDMI blurring issue has been addressed (still being tested, but, man, the picture on my Acer sure "looks" sharper than it did before), but if it has, I'd take the Acer for the money. The biggest downsides to the Acer seem to be only 1 user setting and an incomplete CMS. Those might be a big deal to some, but the colors look so good that it isn't a deal breaker for me. I'm working on getting settings for the colors (hue, gain, saturation, skin color....as I recall) to see how much the picture can or needs to be tweaked.

The BenQ is selling for about 2200 and the Acer for about 1600. That difference can buy you a nice blu ray player and a screen w/ dough left over or a nice sound system....or whatever you want to buy....like a ripoff Avatar 3D disk on ebay..... mad.gif
Edited by InCali - 7/23/12 at 12:53pm
post #3453 of 4744
Quote:
Originally Posted by kfor View Post

Quote:
Originally Posted by man4mopar View Post

The 5010 will do better blacks then the H9500BD and the W7000 from my reading understanding. While in 3D mode that may or may not change, don't quote me but think it turns off the iris in 3D mode but the H9500BD is still going.
For the costs I would still buy the projector I did, the H9500BD. As for your question about buying a up to date firm ware version you would have to call Acer or vendor you purchase from as no one here is likely to know.
Edit to add: If your after great 3D I would research that AE7000 a good bit as it hasn't done well with ghost testing. The DLP models HD33,H9500BD and W7000 are ghost free. The Epson 3010,5010 and 6010 score very well as does the Sony HW30. Not sure how Mits HC9000 lcos projector does with 3D.


5010 will not do better blacks than H9500BD and you can see it at Art's review by comparing the screen shots between the two/projectorreviews.com/. I think all these contrast ratio numbers are marketing trick and way to go deeper in your pocket with "higher" models /3010-5010-6010 etc/
See for an example the following photos. I never use auto dynamic iris on my H9500BD since it makes the shadow details and details in light object worse./not to mention the fading effect while switching from dark to bright scene/ I like JVC for not using a dynamic iris, making it possible to reproduce the deepest blacks and vivid peak whites at the same time, and their specs for the contrast ratio are NATIVE. Unfortunately I'm on budget and cannot afford such.
Have a look at these pics and tell me which one looks the best. I think the details in the space ship on 5010 and 7000 looks worst or Art didn't focus his camera very well.
I'm happy with my PJ but as we can see no FW update is out as promised /mid or late jun/ to solve the softness via HDMI . I'm looking forward to see what Cedia Expo will surprise us with. /probably LED 3D 1080p, passive 3D system , smaller footprint 3D projectors/ Otherwise the only option to upgrade is by selling my H9500BD and H7531D/using it for 2D only/ and get the W7000 . I know for sure only, that I'll never go back to 3LCD technology. My last projector was Epson 8150 and compared it to Acer H7531D it was pretty clear that DLP rules over 3LCD ./way better blacks, colors and most film like picture/ The advantage of placement flexibility is not worth it if I have to sacrifice everything else. That's why any commercial theater is using DLP technology







Kfor you need to read what art does on the black level pics. He over exposes them and what is to be compared is the light parts. Bottom line is that the 9500 and the 5010 are in different leagues in terms of black levels with the 5010 winning iris or not.

I would also argue that the 9500 does not have better black levels than the 8350. From my experience in owning both I would say that the 8350 with iris on yields deeper blacks.
post #3454 of 4744
Hi guys, I just noticed my 9500 is displaying "vertical" black bars about an inch wide on the left and right sides of my 16:9 120" screen. I don't think this is normal. I tried overscan/ underscan/ resync and I can't get rid of the black bars. The bars are there whether playing blu-ray's or mkv's from wdtv player. This is annoying because I can see the faint black bars from 15 ft away. Do you guys have such problem ? Also, the projector shuts down in about 5 seconds. The manual states the cool down period is 2 minutes. Do I have a bad projector ? Thanks.
post #3455 of 4744
Quote:
Originally Posted by Ranger View Post

Hi guys, I just noticed my 9500 is displaying "vertical" black bars about an inch wide on the left and right sides of my 16:9 120" screen. I don't think this is normal. I tried overscan/ underscan/ resync and I can't get rid of the black bars. The bars are there whether playing blu-ray's or mkv's from wdtv player. This is annoying because I can see the faint black bars from 15 ft away. Do you guys have such problem ? Also, the projector shuts down in about 5 seconds. The manual states the cool down period is 2 minutes. Do I have a bad projector ? Thanks.

Don't have the black bars. That is strange. Try a different input like VGA if it is there as well then probably a bad dmd or something.

Shutdown is normal. That is what I see and others here as well. I think the fan should run longer, hopefully it isn't another thing Acer screwed up on this unit.
post #3456 of 4744
Quote:
Originally Posted by Mikes2cents View Post

Hello again ack_bk. Yes they are paying shipping both ways for my open case# ticket. I am putting the final touches on wrapping the unit up this evening. It is down and wrapped in bubble wrap in a box with peanuts around that and then it is going in another slightly larger box with more peanuts and getting FedExed tomorrow. They said it was 7-10 business days from when they receive the unit until you can expect to get it back. I suspect they can do this quicker for the FW update but unbeknownst to them one of the tabs on my lamp access door is broken. It was like that the day I got it and the unit worked fine so I did not feel like returning the unit to Tiger at the time. But I called it to their attention because surely they will see that and say I am resposible for a damaged unit due to poor packing etc. (You will not get your original box back if you use it to ship the unit in). So if they decide to fix that they may have the unit a bit longer. Actually they can just ship me the silly thing because any idiot can install that but hey you guys know what I have been through. Surprised I can tie my own shoelaces. Anyways, I am inserting a note asking them to repair that for free since that is how it was from day one. We shall see. That note also has some other thoughts but I have no idea who will read it and what they may do with it. Any other questions feel free. I am going to Vegas in a few days so probably won't be posting much for a bit. Works out fine with the unit gone.

Thanks Mike. 7-10 days seems like eternity right now, as we have been watching on average 5-7 movies per week... smile.gif

I am going to wait for a few more folks to ship their projector in and see how it goes. Also would like final confirmation that this firmware update is actually worth it, but is seems like it is.

Good luck with yours!
post #3457 of 4744
Black level on the 9500 is outstanding for a $1500-1600 3D 1080p DLP projector with also has horizontal and vertical (although limited) lens shift. As I stated in a previous post I was surprised to see how it faired against the Sony VPL-HW30.

The Acer has its quirks, but once you get it dialed in, the PQ is very strong.
post #3458 of 4744
Quote:
Originally Posted by David44 View Post

The Blacks do look strong on the Acer.
If you are happy with it, why you would sell the Acer 9500 and move to the Benq W7000?
Just curious because I am down to choosing between those 2 projectors.
Thanks!

Because I don't like the softness/blurriness via HDMI , and I'm getting again these pulsing image on the corners. Like the light source is unstable . Switching to Full power mode is solving this issue so , I think it's the lamp. Also I don't like the remote control response. If I didn't have this issues , I would never think to change it. The 3D is dead on !
post #3459 of 4744
Quote:
Originally Posted by Mikes2cents View Post

I sure hope that you are just behind a bit reading the thread because today my projector is going back to Acer for the FW update .

Thanks for the update smile.gif It seems I've been missing some of the news. Does that mean that they have to put some peace of hardware in order to work with the new FW ? I'm checking every day at their official support page but still nothing new. I hope that we can download it and install it without dealing with Acer's customer support
post #3460 of 4744
Quote:
Originally Posted by joepaiii View Post

Don't have the black bars. That is strange. Try a different input like VGA if it is there as well then probably a bad dmd or something.
Shutdown is normal. That is what I see and others here as well. I think the fan should run longer, hopefully it isn't another thing Acer screwed up on this unit.

Thanks. I will wait for other owners to confirm I do indeed have a bad dmd.
post #3461 of 4744
Quote:
Originally Posted by kfor View Post

Thanks for the update smile.gif It seems I've been missing some of the news. Does that mean that they have to put some peace of hardware in order to work with the new FW ? I'm checking every day at their official support page but still nothing new. I hope that we can download it and install it without dealing with Acer's customer support

I have the new firmware and am convinced the picture is noticeably sharper. I'm waiting on a test disk to confirm, but it looks good to me. I was even playing with the sharpness the other day to see if it might look a little bit better if I couldn't see the pimples marks on someone's face.... eek.gif

Very little chance of doing the firmware update yourself. They need some special cable to do the upgrade (which they now have in Temple). If you call customer support and reference 1505588U or 1664751U, they can fill you in on the details.
Edited by InCali - 7/23/12 at 10:43am
post #3462 of 4744
Quote:
Originally Posted by Ranger View Post

Thanks. I will wait for other owners to confirm I do indeed have a bad dmd.

I noticed a change in the screen width after about 2 hours of the PJ being on. At first it was a little too wide for the height and then it fit on the screen. I've heard that the picture can drift slightly after the PJ warms up. It was maybe 1/2 inch too wide and then settled in.
Edited by InCali - 7/23/12 at 10:44am
post #3463 of 4744
Quote:
Originally Posted by tequila66 View Post

Any chance to update the firmware at home?
I'm from Spain and I bought the projector in Germany. I can't send it to Acer.

I'd call support and check out your options there.
post #3464 of 4744
Quote:
Originally Posted by InCali View Post

I'd call support and check out your options there.

Thank you so much.
post #3465 of 4744
Quote:
Originally Posted by Mikes2cents View Post

Hello again ack_bk. Yes they are paying shipping both ways for my open case# ticket. I am putting the final touches on wrapping the unit up this evening. It is down and wrapped in bubble wrap in a box with peanuts around that and then it is going in another slightly larger box with more peanuts and getting FedExed tomorrow. They said it was 7-10 business days from when they receive the unit until you can expect to get it back. I suspect they can do this quicker for the FW update but unbeknownst to them one of the tabs on my lamp access door is broken. It was like that the day I got it and the unit worked fine so I did not feel like returning the unit to Tiger at the time. But I called it to their attention because surely they will see that and say I am resposible for a damaged unit due to poor packing etc. (You will not get your original box back if you use it to ship the unit in). So if they decide to fix that they may have the unit a bit longer. Actually they can just ship me the silly thing because any idiot can install that but hey you guys know what I have been through. Surprised I can tie my own shoelaces. Anyways, I am inserting a note asking them to repair that for free since that is how it was from day one. We shall see. That note also has some other thoughts but I have no idea who will read it and what they may do with it. Any other questions feel free. I am going to Vegas in a few days so probably won't be posting much for a bit. Works out fine with the unit gone.
Wow you have the same problem as me. with the broken tab on the lamp door. I never noticed it until I took is down because there was no power due to that door not making the interlock switch. I guess I didn't push hard enough as they told me I had to pay for shipping there and they would pay for shipping back. The warranty does say that the owner is responsible for the shipping to the repair center so I guess it depends on who you get. I got Uptal who was extremely hard to understand so I didn't put up much resistance. I put a note in the box telling them to make sure to update the firmware while they have it in case Uptal didn't put it in the case number. I also referred them to InCali's case number for the firmware. If it comes back with the old firmware they will pay for shipping to the repair center this time or it's over to corporate if that makes any difference.
post #3466 of 4744
Quote:
Originally Posted by Ranger View Post

Thanks. I will wait for other owners to confirm I do indeed have a bad dmd.

May be you should check one more thing. When the PJ displays the input resolution for a flip second when you turn on the movie, it does so in the extreme right hand top corner.
Do you see that is being cut off. If yes, then it may be a bad news. If not, may be you should check the contents or any adjustment either on PJ or your player.
(But I may be wrong on this)..
post #3467 of 4744
Quote:
Originally Posted by kfor View Post

Thanks for the update smile.gif It seems I've been missing some of the news. Does that mean that they have to put some peace of hardware in order to work with the new FW ? I'm checking every day at their official support page but still nothing new. I hope that we can download it and install it without dealing with Acer's customer support
That is not going to happen my friend. I am talking about the user update so fuggetaboutit. I can find no updates for any projector on their site if that tells you anything. BenQ owners pretty much found themselves in the same boat.

So my unit is in transit via FedEx enroute to Temple TX. I sure hope I do not regret sending it in. I almost decided to live with it but the "fix" got the best of me.
post #3468 of 4744
Quote:
Originally Posted by Mikes2cents View Post

Quote:
Originally Posted by kfor View Post

Thanks for the update smile.gif It seems I've been missing some of the news. Does that mean that they have to put some peace of hardware in order to work with the new FW ? I'm checking every day at their official support page but still nothing new. I hope that we can download it and install it without dealing with Acer's customer support
That is not going to happen my friend. I am talking about the user update so fuggetaboutit. I can find no updates for any projector on their site if that tells you anything. BenQ owners pretty much found themselves in the same boat.

So my unit is in transit via FedEx enroute to Temple TX. I sure hope I do not regret sending it in. I almost decided to live with it but the "fix" got the best of me.

Keep us posted. If your unit goes through with no issues I will likely send my projector in as well.
post #3469 of 4744
Quote:
Originally Posted by tequila66 View Post

Any chance to update the firmware at home?
I'm from Spain and I bought the projector in Germany. I can't send it to Acer.

Did you call customer support? What did they tell you?
post #3470 of 4744
Wow, just checked in to this thread after a long time away and see they have finally have a fix for the blurryness over hdmi issue. Congratulations to everyone that stuck with it!

Would you believe it was December last year I first reported this bug (http://www.avsforum.com/t/1369451/the-official-acer-h9500bd-thread/570#post_21384716), that's a shocking amount of time to fix something that should have been pretty simple.
Hopefully they haven't broken something else in the process!
post #3471 of 4744
InCali, can I have the customer support number ? I want to ask them about the vertical black bar problem with my projector.
post #3472 of 4744
Quote:
Originally Posted by Ranger View Post

InCali, can I have the customer support number ? I want to ask them about the vertical black bar problem with my projector.

1.800.816.2237

Have your SNID # available.
post #3473 of 4744
Getting my unit back from Acer tomorrow, but I won't be home till Friday night. I'll be sure to check and see if the SBS stuff has been fixed when I get home.
post #3474 of 4744
Quote:
Originally Posted by megabadd View Post

Getting my unit back from Acer tomorrow, but I won't be home till Friday night. I'll be sure to check and see if the SBS stuff has been fixed when I get home.

That seems quick. How long did it take from the time you sent it in to getting it back?
post #3475 of 4744
Quote:
Originally Posted by megabadd View Post

Getting my unit back from Acer tomorrow, but I won't be home till Friday night. I'll be sure to check and see if the SBS stuff has been fixed when I get home.

Do you have any way to check the HDMI/VGA resolution?
post #3476 of 4744
Quote:
Originally Posted by InCali View Post

That seems quick. How long did it take from the time you sent it in to getting it back?
Yeah I do not even remember him sending it in. As for my unit they have it and sent me a email about it with a totally different case number??? Having too much fun to eff around with that right now.
post #3477 of 4744
Quote:
Originally Posted by Mikes2cents View Post

Yeah I do not even remember him sending it in. As for my unit they have it and sent me a email about it with a totally different case number??? Having too much fun to eff around with that right now.

I've noticed they do that sometimes. I had my case ID switched a couple of times during my sometimes painful engagement with Acer.

$100 on RED!!!!
post #3478 of 4744
Quote:
Originally Posted by Ranger View Post

Hi guys, I just noticed my 9500 is displaying "vertical" black bars about an inch wide on the left and right sides of my 16:9 120" screen. I don't think this is normal. I tried overscan/ underscan/ resync and I can't get rid of the black bars. The bars are there whether playing blu-ray's or mkv's from wdtv player. This is annoying because I can see the faint black bars from 15 ft away. Do you guys have such problem ? Also, the projector shuts down in about 5 seconds. The manual states the cool down period is 2 minutes. Do I have a bad projector ? Thanks.

I checked again last night and it's not just vertical black bars. I zoomed the picture smaller on my 16:9 screen and I can see the one-inch black bar surrounding the image all around, almost like letter-boxing. The bars get narrower/ wider as I zoom the picture in/ out. I think I will swap it out with Newegg.
post #3479 of 4744
Quote:
Originally Posted by Ranger View Post

I checked again last night and it's not just vertical black bars. I zoomed the picture smaller on my 16:9 screen and I can see the one-inch black bar surrounding the image all around, almost like letter-boxing. The bars get narrower/ wider as I zoom the picture in/ out. I think I will swap it out with Newegg.

I see a faint 1 inch black bar around my image as well. This is my first projector and I am projecting on a white wall for now. I assumed this was normal and would look ok once i put a screen up with some border/masking. Does everyone else see this also?
post #3480 of 4744
Quote:
Originally Posted by phillyninja View Post

I see a faint 1 inch black bar around my image as well. This is my first projector and I am projecting on a white wall for now. I assumed this was normal and would look ok once i put a screen up with some border/masking. Does everyone else see this also?

This is not normal. The image should be filled completely; not leaving an one-inch border all around. I don't know what is causing it. I tried different hdmi cables, different blu-ray players, hdmi input 1 and 2, and they are showing same problem.
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