The Official Acer H9500BD Thread - Page 119

You guys crack me up. The advocate and the uhm keep it honest guy, well you guys. What PJ are you rocking? We all know our projector is going to be old, sometimes sooner than later. That does not make it a bad unit. Why did you guys post this in the 9500 thread? Because it will be available in the next 8-10 months? I am all for an alterative light engine as I hate the stupid bulbs in todays projectors. In the meantime I will have my unit back tomorrow and hopefully be able to enjoy a great picture on the big screen which is why I bought it in the first place. You guys keep up the great work and I look forward to the return of my projector with the pixel problem fixed. Do not forget I have been harping about a projector with an affordable long lasting light engine for a long time. At present my experience says that is a LED light engine but I could be wrong. Watching an LED unit now on my TV.

some optimas(one 3d),a 3d viewsonic (for a 6 core nvidia 3d setup),some sharpvisions,a axxa,a casio hybred ,a epson,2 toshibas and others I cant rember

Lol, more does not equal better but I do not even care about that. I am trying to remember you because you sound familiar either from the Pioneer Elite or Onkyo thread. Which one is it?

Dear Mike, Incali and all,
Can I pls confirm if you get free shipping both ways? Did fedex come to pick up your items? The tech support correspondence via email is promising me free shipping back and not 2 way..

This is despite me stating your ticket #s..

Free shipping both ways. Every single time.....

I had to take it to the FedEx drop off. They gave me a code that I gave to FedEx for free shipping to them.

When they told me shipping one way, I "sort of politely" asked them why they gave me free shipping both ways the time before and were trying to charge me for one way the next time. That's when they gave me free shipping. To be fair though....I shipped back due to a problem with the PJ and not for a firmware update only. My update was done as a matter of course when I got my new PJ (they couldn't fix the old one....go figure).

That's interesting news, but not enough information at this point. From the specs, it doesn't appear to be as bright as the current model. The trade off is longer life of the light source. Like any other newer application of technology, it will improve over time and come down in cost. Speaking of cost, we don't know what it will retail for (a big deal to cheapskates like me....) and whether the performance will be on par with the current model. Maybe they'll have a full CMS and maybe not. In any case, I wasn't willing to wait around without a 3D projector for next year's model. After the next model is released, we're on that same old "evaluating performance, waiting for the price to drop, seeing what next year's model promises, etc." merry go round again. I'm glad I'm off it for the next two or three years. I've got a projector I can watch "now" that has a sharp picture, good color, and plenty of brightness for less than $1500 including tax and shipping. Color me happy. If I have to get a new lamp in a year or two, I'll drop a couple of benjamins and still be ahead of the game. In 2+ to 3 years, I may be ready to do something "really" dramatic, but for the time being, I'm having a blast and looking forward to the 3D release of the Avengers and Prometheus.

As far as it looking the same and the same remote, that's not surprising. When you re-engineer something, you want to do it as inexpensively as possible and still get a product that meets your endgame goals. Keeping the remote (as well as keeping other basic designs which meet your needs) is probably the best way to cut design costs.

I call Acer Spain and I'll send the H9500BD on friday. They didn't say me if they have the firmware or not. Cross fingers

In any case, I'm sure as heck not going to be paying $4K for an 80" TV for my HT. That's not much bigger than the one I have in my living room and there is absolutely no comparison whatsoever with regard to the viewing experience between a 120" and 80" screen (at least not at the distance I sit). My son has an 80" screen in his room and is rockin' my old Sanyo. He loves it and his friends are blown away. It's also a big space saver as he has his bookshelf and dresser where the TV used to be and can now fit a small couch along the wall opposite his screen. The fact that you can just roll up a screen and use the space behind it may be a big deal to people once mainstream projectors are bright enough to be used in areas with more light.

If it's important to you, BE SPECIFIC that you want the firmware update!!! Call them and make it's part of the case ID.

Acer paid shipping both ways for me. Probably because I took my original complaint to corporate level where it languished for months because there was no such issue according to them. Since I was now at corporate level with my complaint I do not believe they felt like quibbling over shipping wih me because I told them they needed to pay the shipping. They sent me a FedEx shipping link and I printed out the label, boxed up the unit and dropped it off at FedEx/kinkos. My unit is on a truck somewhere here in town right now.

So Acer is acknowledging a firmware update for you? Seems they told somebody the other day there was no update. Here we go:


Seems he posted again that he was having trouble with support on the phone but then deleted the post so perhaps he got it resolved. How about it Vasim, did you get it sorted out?

I believe the person who was told there was no firmware update was being "helped with their problem" by level 1 support.

Looking forward to you testing the VGA/HDMI ports.....

When they paid for my shipping, I had not yet gotten my complaint to the corporate level.

This is frelling hysterical. It reminds me of some of the spam I get at work.


"Dear User,

The Helpdesk is currently upgrading and maintaining database Server to make email server stronger. Please click here (deleted) or your account expire in three days.

Thank you for cooperation. Helpdesk Upgrade Team"

So, if any of you want a stronger server, I can send you the link.

I have posted here-following to probably replace the viewsonic on my 3d setup.

Oh OK gotcha. I was too lazy to look up your post history lol.

In the meantime tapping fingers on computer desk and whistling, wondering where that darned FedEx truck is???? Beginning to look like one of their later deliveries which I am not fond of.

deliverer late is fatal of problem period causing projection user heart disease......

Check that last post. It just arrived! It is pretty warm from being in the truck so gonna let it climatize a bit before firing it up. Results soon.
Edited by Mikes2cents - 8/1/12 at 12:14pm

.....and the verdict is in. It is better than I thought it would be. Drumroll please:

It is fixed and looks better than ever. Yes even regular cable HD viewing is sharper. I know. I did not believe I would be able to tell but it is, how should I say...crisper.

Here's what we got:

That single pixel paint image via HDMI 1 input now looks better than my images from the VGA port before sending it in. I have not tested the VGA input yet and frankly do not care to.

The single pixel AVS pattern looks every bit as snappy/good as what Zombie posted for the BenQ after the firmware update on that. I am very impressed.

I have the same FW version as InCali and in the service menu I see they either reset the lamp hours or put a new one in because it now shows 2:30.

I tried to take some quick pictures but I am going to have to get back to you folks later as I have to grill dinner #$#@-it.

Also, InCali posted that there was going to be a full CMS but we did not see that from his pictures. I believe the unit now has a full CMS but I need to play with that later. More on that after dinner too. Hold on to your hats folks. Looks like the wait has been worth it. I could not be more pleased.

Ooooohhhhhh.....and the tension mounts.......

looks like all of india has been down a few days, no one is answering my call at acer.

Hey folks,

I just got a really nice email from my customer support rep at Acer. Not only did I get an entirely new projector (including glasses) for my wait, but my 1 year warranty starts today. Yeah, sure, I wish it hadn't taken so long to get back, but they've made every effort to make things right. Part of the delay was my own doing anyway as I wanted them to keep it until the firmware update was ready.

In addition, Acer has proactively contacted some people who are probably on the forum and if you feel like you aren't getting the support you need, the Acer rep has given me the okay to give you his email address (but please....only if you're really having issues with support). If you are having problems which aren't being addressed, send me a PM. The level of support I've gotten from this group within Acer has really been top notch (as opposed to level 1 support, but that's to be expected).

More good news....Mike's family isn't going to think he's nuts anymore ("See?? See how that's blurry right there?"...From 4 feet way from the screen )

I printed your photo of the service menu with the specification of the new firmware and I'm going to send it with a note that specifies that this is the new firmware.

Edited by tequila66 - 8/1/12 at 4:49pm

OK, back to it, I hate grilling chicken because it takes so effing long but that was on today's menu. Then had to check JR's car because his AC is not working.

Anyways, before I fire it up again I am going to post some pics. Here we go:

HDMI1 input single pixel lines created in paint, opened in paint and not blown up or resized:



The desktop now VIA HDMI1 input, never mind my busy blanked out desktop, pay attention to how the text looks every bit as good as my old VGA input version yet somehow they retained better contrast:



AVCHD disk single pixel pattern. This is a crappy shot but you get the idea. It is clear and crisp. If you do not think so go back and look at that trashy example I took last time with old firmware. Trust me it looks like it should in person. That single pixel in the middle is just that, a single pixel. Beautiful.



Here is what I believe depicts full grayscale management, well at least for RGB but I have yet to play with it except to go to the user setting which activated the sliders.



Now before we rush off and shout hallelujah etc I need to play with that CMS and I still need to see if there is more than 1 user setting. Even so, remember the clunky Acer menu and how you have x amount of time to do something. That appears to remain but I need to confirm. I also did not see a preview anywhere which is not only useful but about essential as a time saver.

Anyways, so far Acer has delivered in spades and I am very pleased with their response on these matters as they did not have to do anything, although it took some prodding. I will try to check out what I can tonight, but my vacation ended today and I have to be at work ealy in the AM. I know a lot of people have been waiting to find out what is in this firmware and I am doing my best. Heck I have not even properly aligned my PJ yet as some may be able to tell in the pics. BTW there is no black border whatsoever around my image just like before. It is an image from edge to edge. You folks need to check your settings or call Acer. Now I need to run the AVCHD disk on the BD player and check a movie for image quality.
Edited by Mikes2cents - 8/1/12 at 8:15pm

I spoke to Art who says that is a normal color temp screen. The Epson menu looks the same. CYM are not normally used.

Thx Incali n Mike,
Have pm u for Acer contact

Well so what did he say? I have not farted around with it and it has been so long since I looked at my Epson I cannot remember. Perhaps there is not full CMS then?

He didn't say much because he's on vacation. He basically said that screen is a typical color temp adjustment screen and what you would see on the Epson. I don't know if you need more than the 2 screens for full CMS or not because what I know about this issue could be stuffed in a Lilliputian's sewing thimble.

Sorry all who were waiting on me for the HDMI test -- I ended up being in a rush to move and could not get the test done. And really, Mike has done a far better job then I could have ever done.

Without using too much hyperbole, this firmware update is downright magical. I only played a little bit go Gears of War 3 in 3d, but it looked so so good and so much better than I could remember. The amount of depth looked great, and the quality of the picture blew me away. Although I didn't test my unit extensively, everything just looked that much better. Acer has won many points in my book, and I would frankly pay more now for the unit than the $1500 I paid when I first acquired it -- the overall increase in quality is that high.

So what is the correct case numbers to reference in order to get the firmware updated? Also what is the best number to call?

Thanks
Joe

This puppy definitely has a FULL CMS calibration now. Your screenshot shows full greyscale calibration with gain/ bias for RGB. The attached screenshot from InCali two weeks ago shows full CMS calibration with hue/ saturation/ gain. This feature alone is bad a$$ for a $1500 projector. Red Mgmt.jpg 1269k .jpg file

Yeah the more I think about it the less I believe that I can do what I need there in the color temp area. Matter of fact I believe that is in the old menu if someone could check that for me that would be great. Still, so far so good. I played a BD and it looked very good. AVCHD looked good but somehow not as good as from my PC. Minor stuff to be sure but I have no time to play with that. Back to cable TV viewing I played with the scanning and had no bar or border around the screen. I will not be able to fool with the SBS testing for several days. So my verdict for now, if you are happy with the unit go ahead and keep it for now until you are ready to do without. If you have an issue send the rascal in and get it updated. Send it in anyways at some time because it does look better to me.