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The Official Acer H9500BD Thread - Page 146

post #4351 of 4744
Quote:
Originally Posted by PLB View Post

My Acer has shut down twice. I just unplug it for a few seconds and it starts right up. I assumed that it was heat. Tnat's probably wrong.

I'm afraid this is malfunction on the unit. Main did the same shut downs before, and I sent it to repair depot for fix. It's not a big deal but happens some time, so I decided to get it repaired while while under warranty. If it's shut down instantly , like someone yanked the power cord , it's the same issue.
post #4352 of 4744
anyone using htpc with the acer projector and have below issue that i encounter.

- When switch my tv signal to projector signal using my denon avr and the resolution is 1920x1080p 60hz and after restart system which then boot to window there is no display on the projector screen but i can hear the sound of the window login and when press the projector controller none of the function work on the controller and so anyone know what the issue between my pc and the acer h9500bd projector.

my pc config

ATI 7750
Core2Duo E6400 Processor
2GB RAM
Windows 7 Ultimate 32bit
12.4 ATI video driver
Denon 3312 AVR

Thanks
post #4353 of 4744
My Acer just shut down again.
post #4354 of 4744
I just received my acer 9500 today. Unfortunately, the projector shut down twice with no real reason. I also received a model that did not receive the Firmware update. It definitely seem off in terms of image quality. I noticed reds and blue seemed to bleed over on the screen.There also seemed to be some artifacts when the image went from dark to light. I honestly felt I was watching a ten old rear projection TV that was not calibrated as there seemed to be moments when I could see a pinkish red streaks from time to time. Maybe this is what they mean by rainbow effect. I am wondering if anyone else had a similar experience with their Acer 9500,
post #4355 of 4744
Quote:
Originally Posted by diomedes View Post

I just received my acer 9500 today. Unfortunately, the projector shut down twice with no real reason. I also received a model that did not receive the Firmware update. It definitely seem off in terms of image quality. I noticed reds and blue seemed to bleed over on the screen.There also seemed to be some artifacts when the image went from dark to light. I honestly felt I was watching a ten old rear projection TV that was not calibrated as there seemed to be moments when I could see a pinkish red streaks from time to time. Maybe this is what they mean by rainbow effect. I am wondering if anyone else had a similar experience with their Acer 9500,

This is new...
The PJ seems dud. I don't think anyone had "this" experience before
post #4356 of 4744
Quote:
Originally Posted by diomedes View Post

I just received my acer 9500 today. Unfortunately, the projector shut down twice with no real reason. I also received a model that did not receive the Firmware update. It definitely seem off in terms of image quality. I noticed reds and blue seemed to bleed over on the screen.There also seemed to be some artifacts when the image went from dark to light. I honestly felt I was watching a ten old rear projection TV that was not calibrated as there seemed to be moments when I could see a pinkish red streaks from time to time. Maybe this is what they mean by rainbow effect. I am wondering if anyone else had a similar experience with their Acer 9500,

Modern electronic equipment is complex. It may be that you just haven't adjusted everything properly. For example I noticed that for the last couple days that the image had a greenish cast and less contrast than formerly. I noodled around in the menus and found that the 3D was on. I turned it off and everthing was swell again. The Dynamic Black as far as I can tell should always be turned off. The interpolation feature seems to mess up 3D processing. I'd suggest that you turn every feature off. It could be a simple setup problem.

The random shutoff is a problem I have experienced myself. In my case it has always happened during the day. For me that's not so much of a problem. I watch the news first thing in the morning but then they just keep saying the same thing and reporting the news events over and over. I usually turn it off after an hour or so. But when I just mute it or leave it on it has shutdown on its own. I normally turn the projector on again at night usually to watch a movie from a Blu-ray or a streaming service. It has never shutdown at such times. Since I do most of my watching at night this seems odd. I'm still diagnosing.

I sent my projector in to have it repaired for what I now believe was a receiver problem not a projector problem at all. I'm not eager to lose it again for a couple weeks.

BTW the Blu-ray movie I watched last night was Prometheus. This is probably the best looking Sci-Fi film of all time. I recommend it as a demo for your friends. But you should probably only show excerpts. The whole movie is very muddled as to story. Like many Ridley Scott movies he is wonderfuil on the little items like costumes and set decoration but not so good on the big items like plot.

I watched it in 2D. I had intended to watch it in 3D but I rented it from Netflix. Maybe I'll watch it again in 3D.
Edited by PLB - 12/5/12 at 2:18pm
post #4357 of 4744
Thanks for the advice. I think I am also more RBE sensitive because I would consistently see what appeared as a pink-white flash when I would turn my head or blink. I was also surprised to what I guess could be described as issue with refresh rates. For example, in a dark scene that would change to light it seemed as if you could see a dark mist that would thin out within a couple of milliseconds which is easily noticed on the eye. I use to see this on plasma when that technology was new. This occurred even when I switched to VGA cable so it shouldn't be a firmware issue. Maybe my old Optoma grey wolf 1.8 gain screen is not helping as well. I will try to play around with the projector tonight but if no significant improvement I probably will go back to LCD technology which might just be more my cup of tea.
post #4358 of 4744
Quote:
Originally Posted by diomedes View Post

I just received my acer 9500 today. Unfortunately, the projector shut down twice with no real reason. I also received a model that did not receive the Firmware update. It definitely seem off in terms of image quality. I noticed reds and blue seemed to bleed over on the screen.There also seemed to be some artifacts when the image went from dark to light. I honestly felt I was watching a ten old rear projection TV that was not calibrated as there seemed to be moments when I could see a pinkish red streaks from time to time. Maybe this is what they mean by rainbow effect. I am wondering if anyone else had a similar experience with their Acer 9500,

I had some issues with my (former) Acer projectors. I sent them back in and got replacements and/or fixes. In the worst of times, I never experienced anything approaching what you describe and think you should contact Acer support. Be forewarned that level 1 isn't very good (by any company) so I suggest that you get to level 2 support asap. PM me and we'll talk. If it takes me some time to respond, please bear with me as I'm very busy at work.

(Oh yeah.....turn off the iris if by that you mean "light to dark". The latest firmware update is from May 2012-B03??? If you got an old one....A07???, send it back).

I'm baked.....done......dog tired......over and out.
Edited by InCali - 11/30/12 at 5:41pm
post #4359 of 4744
Well, I've been playing around with my new H9500 and so far it throws a great picture. I used timduru's settings and they worked like a charm. My only issue is how do I change the aperture settings? I don't see this as an option in the user menu, I'm assuming it's a service menu adjustment? How do you get into that menu and is it easy enough to make the change without worrying that I will mess up something else in the service menu?

Also, are there any user setting adjustments I should make while in 3d? I notice you can adjust a few things, not sure if anyone has made changes or just left it as is as far as 3d adjustments are concerned.
post #4360 of 4744
Quote:
Originally Posted by PLC1843 View Post

Well, I've been playing around with my new H9500 and so far it throws a great picture. I used timduru's settings and they worked like a charm. My only issue is how do I change the aperture settings? I don't see this as an option in the user menu, I'm assuming it's a service menu adjustment? How do you get into that menu and is it easy enough to make the change without worrying that I will mess up something else in the service menu?

Also, are there any user setting adjustments I should make while in 3d? I notice you can adjust a few things, not sure if anyone has made changes or just left it as is as far as 3d adjustments are concerned.

Service menu - power button, left, left, menu.

Be careful with the DA (dynamic aperture) settings. The numbers wrap around, that is as you are increasing the value when it gets to the max number it doesn't stop. It goes to the min, and then min = max and its lights out or aperture closed. The only way to fix that is to back the number up which you can no longer see. Or you can stare into the lens at the tiny reverse image and fix it there but prepare to be blinded.
post #4361 of 4744
So what about us folks out of warranty, how do we go about getting this firmware updated? My warranty apparently expired on 10/17/2012 and i am just now stumbling upon this info about the update to fix the HDMI blurring issue. I have over 1200 hours on this projector and i LOVE IT! but there is a definite blurring when using HDMI that i would love to have corrected. Not to mention the new CMS as well... Any ideas? am i really going to have to pay out of pocket to correct something that they should have sorted before i took the leap of faith and bought this thing in October of 2011?
post #4362 of 4744
Never mind, just got off the phone with Acer Support and it seems they are going to do the right thing and still take care of this update free of charge. I have a case # and will be shipping it off to Temple on wednesday (have to keep it tomorrow so that i can watch my copy of TDKR!cool.gif)
post #4363 of 4744
So apparently my projector will not power on. I have unplugged the power cable and replugged it in. I have tried other outlets as well, absolutely no lights, and under 600 hours of use!
post #4364 of 4744
Hello all,

I'm new to the forum, but wanted to get everyone's opinion on an issue I'm having. I had a brand new 9500 delievered to my house from Newegg last night. It's not mounted yet, but I hooked it up to my cable and turned it on to find a yellow "blotch" at the bottom of the image. I don't have any experience with projectors, so I assume this isn't something that will go away. Should I return to Newegg or contact Acer? Thanks for the help!

post #4365 of 4744
Quote:
Originally Posted by cbs9646 View Post

Hello all,

I'm new to the forum, but wanted to get everyone's opinion on an issue I'm having. I had a brand new 9500 delievered to my house from Newegg last night. It's not mounted yet, but I hooked it up to my cable and turned it on to find a yellow "blotch" at the bottom of the image. I don't have any experience with projectors, so I assume this isn't something that will go away. Should I return to Newegg or contact Acer? Thanks for the help!


I would contact Newegg for a replacement. And no I don't see that going away.
post #4366 of 4744
Does anyone have any special advice on actually contacting and receiving help from Acer? I tried calling in several times on Tuesday, and the phone service says I'm out of warranty, but my sales slip from Newegg says January. Currently my unit won't power on shows no signs of life in terms of light or anything. I even removed the bulb and there appeared to be nothing wrong with it. Any help would be much appreciated.
post #4367 of 4744
hi guy,

anyone calibrate with the projector color temperature?

Thanks
post #4368 of 4744
Quote:
Originally Posted by CHUCKCHILLOUT View Post

Does anyone have any special advice on actually contacting and receiving help from Acer? I tried calling in several times on Tuesday, and the phone service says I'm out of warranty, but my sales slip from Newegg says January. Currently my unit won't power on shows no signs of life in terms of light or anything. I even removed the bulb and there appeared to be nothing wrong with it. Any help would be much appreciated.

Sending a PM.
post #4369 of 4744
Hi Gentlemen,

New H9500BD owner, just set it up in my office/media area and had a few questions about the normal StartUp process. I will note that I purchased my project from Newegg and it came with the updated firmware from May. All three seals were broken on the box (which I noticed was mentioned on the all of the previous reviews on the site) so I assume that they had to send them back for those firmware updates. The projector was sealed up fresh inside.

When I first booted it up the projector had been at room-temp (I let it sit indoors for a few hours before starting it) and it registered a LampLit fail error at 0:00. I unplugged and then replugged and it started up, through a relatively drawn out process. I've got about 11hours on it now and I was just curious if anyone could describe the normal startup behavior? Again yesterday evening, after not running it for a few days, it seemed to reboot about 3 times trying to fire the lamp.

Process seems to go:
1) Push power
2) Light on the power button turns blue, projector begins to hum a bit. Dynamic iris noises
3) Fans kick in, run for 15seconds or so.
-Then I get a electronic whine/whirring sound and the lamp begins to glow.

In couple of cases, it runs through the first 2/3 steps a few times before I get lamplit. I've only registered one error on the lamplit (at the 0:00) mark but I'm concerned that if it's already having difficulties getting the bulb burning, that it's not going to get any better.

Once it's running, I haven't had a single problem. 11 hours of 1080p off my Roku2 has been seamless. Can one of you guys who have some experience comment on the startup process? Perhaps I'm just nervous about it because it takes much longer than my extremely entry level 1800mp which I had used for a couple of years before.

Couple pics of my configuration:



Edited by hunter306 - 12/7/12 at 6:02am
post #4370 of 4744
Quote:
Originally Posted by hunter306 View Post

Hi Gentlemen,

New H9500BD owner, just set it up in my office/media area and had a few questions about the normal StartUp process. I will note that I purchased my project from Newegg and it came with the updated firmware from May. All three seals were broken on the box (which I noticed was mentioned on the all of the previous reviews on the site) so I assume that they had to send them back for those firmware updates. The projector was sealed up fresh inside.

When I first booted it up the projector had been at room-temp (I let it sit indoors for a few hours before starting it) and it registered a LampLit fail error at 0:00. I unplugged and then replugged and it started up, through a relatively drawn out process. I've got about 11hours on it now and I was just curious if anyone could describe the normal startup behavior? Again yesterday evening, after not running it for a few days, it seemed to reboot about 3 times trying to fire the lamp.

Process seems to go:
1) Push power
2) Light on the power button turns blue, projector begins to hum a bit. Dynamic iris noises
3) Fans kick in, run for 15seconds or so.
-Then I get a electronic whine/whirring sound and the lamp begins to glow.

In couple of cases, it runs through the first 2/3 steps a few times before I get lamplit. I've only registered one error on the lamplit (at the 0:00) mark but I'm concerned that if it's already having difficulties getting the bulb burning, that it's not going to get any better.

Once it's running, I haven't had a single problem. 11 hours of 1080p off my Roku2 has been seamless. Can one of you guys who have some experience comment on the startup process? Perhaps I'm just nervous about it because it takes much longer than my extremely entry level 1800mp which I had used for a couple of years before.

Couple pics of my configuration:



Never had a lamp lit fail error or any other startup errors. I would send it back for that and the open seals.
post #4371 of 4744
Unfortunately, it's from Newegg and they have a 0 Replacement/0 Refund policy on it. Bunch of crap in my opinion.

Can you comment on the startup procedure --- Does it usually go about like I described, or does that sound odd too?

Also, one more general question.

The lens shift dials seem to have a lot of dead-zone to them. If use them, I have to move them quite a bit before the lens actually begins to shift, same if I go back the other direction.
Edited by hunter306 - 12/7/12 at 9:43am
post #4372 of 4744
Awesome deal at newegg, run if wanted this awesome projector.
post #4373 of 4744
Quote:
Originally Posted by hunter306 View Post

Unfortunately, it's from Newegg and they have a 0 Replacement/0 Refund policy on it. Bunch of crap in my opinion.
Can you comment on the startup procedure --- Does it usually go about like I described, or does that sound odd too?

Also, one more general question.
The lens shift dials seem to have a lot of dead-zone to them. If use them, I have to move them quite a bit before the lens actually begins to shift, same if I go back the other direction.

According the the website they have a 30 day replacement warranty.
post #4374 of 4744
Quote:
Originally Posted by hunter306 View Post

Unfortunately, it's from Newegg and they have a 0 Replacement/0 Refund policy on it. Bunch of crap in my opinion.
Can you comment on the startup procedure --- Does it usually go about like I described, or does that sound odd too?

Also, one more general question.
The lens shift dials seem to have a lot of dead-zone to them. If use them, I have to move them quite a bit before the lens actually begins to shift, same if I go back the other direction.

The shift issue is common with all the PJs I've had.
post #4375 of 4744

Lamp hour reset after B03 firmware update

I just received my H9500bd back from ACER. Sent it in to obtain the B03 firmware and to address power-on issues.
I noticed the unit hours and lamp hours both read 2.0 hours. Does the firmware upgrade reset the unit hours/lamp hours?

I never had any problems with unit turning off abruptly...but did have problems getting the unit to power-on. The "on" button was not lit red when plugged in even after re-inserting the power cord. The repair notice did not explain what the problem was. It just says they replaced the lamp door updated the firmware & the unit passed all test. My PJ seems to be working fine....getting ready to test the HDMI resolution. Is there a way to confirm the B03 update corrected the 1:1 pixel issue over HDMI? Or do you just have to "eyeball" it and hope you got what you expected.
Thx for any feedback. This is my 1st post.
post #4376 of 4744
I have a small laptop single fan w/ the h9500bd dust filter on the outside that blows air into the side where the lens shift dials are. Never had my unit shut down due to overheating.
Targus AWE23US Stow-N-Go Chill Mat I used the dust filter to limit dust in the PJ. It's kinda unconventional but it works for me. It gets very hot inside. My PJ sits on a table, not mounted.
post #4377 of 4744
Update on mine:

After discussing here and on Acer's Support Forum, I decided to send mine back for replacement. Both times I attempted to fire it up over the weekend, it did the 3 restarts and then a pulsing grey screen with no response from the buttons/remote/inputs. If I unplugged it and replugged it, I could get it working, but that's just ridiculous given the current installation setup.

Hopefully my second one will be better. Waiting anxiously for the new one to arrive rolleyes.gif
post #4378 of 4744
Quote:
Originally Posted by gigantor View Post

I just received my H9500bd back from ACER. Sent it in to obtain the B03 firmware and to address power-on issues.
I noticed the unit hours and lamp hours both read 2.0 hours. Does the firmware upgrade reset the unit hours/lamp hours?
I never had any problems with unit turning off abruptly...but did have problems getting the unit to power-on. The "on" button was not lit red when plugged in even after re-inserting the power cord. The repair notice did not explain what the problem was. It just says they replaced the lamp door updated the firmware & the unit passed all test. My PJ seems to be working fine....getting ready to test the HDMI resolution. Is there a way to confirm the B03 update corrected the 1:1 pixel issue over HDMI? Or do you just have to "eyeball" it and hope you got what you expected.
Thx for any feedback. This is my 1st post.

If you have B03, the pixel mapping issue has been fixed.
post #4379 of 4744
Quote:
Originally Posted by InCali View Post

If you have B03, the pixel mapping issue has been fixed.

Does anyone use a HDMI switch that you would recommend? I need at least 2 inputs and 1 output. Auto-sensing is much preferred.

Thanks.
post #4380 of 4744
I'm currently running this one from MonoPrice. It has some auto sensing (I say some, because it's not really auto sensing so much as sequentially rolling through the available input).

http://www.monoprice.com/products/product.asp?c_id=101&cp_id=10110&cs_id=1011002&p_id=8462&seq=1&format=2

I haven't used it enough to give a really good review, but it's built very solid and supports 3d.
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