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The Official Acer H9500BD Thread - Page 158

post #4711 of 4744
I can not for the life of me get this feature to work. Every time I activate the 2d to 3d on the menu for the projector the screen turns black. I here the lamp make a vacuum sound and then it doesn't show the picture. I did notice if I put the menu for the projector on the screen, the movie that I want to convert is show in the background and the glasses kick in. I have a Samsung 3d player and the 3d works fine on the projector. I've connected the projector to a non 3d bluray and I get the same results. Any suggestions. I've tried to contact Acer but they're useless.

Please email me back at ejfigueroa1978@yahoo.com with solutions.
post #4712 of 4744
my 2d to 3d mode doesn't even work.
post #4713 of 4744
hello. i am gettin a fan lock failure error. i got the pj from amazon refurb and dont think it has warranty. the lamp has less than 100 hours
what should i do?
post #4714 of 4744
Quote:
Originally Posted by emiranda View Post

hello. i am gettin a fan lock failure error. i got the pj from amazon refurb and dont think it has warranty. the lamp has less than 100 hours
what should i do?
Call Acer and see what they say. Other than that take it apart and see if you can ID the fan a google a replacement.
post #4715 of 4744
ok so i bought a refurb for 700 (had 40 hours of use, like brand new)[IMG] , after 80 hours of use i am getting a fan lock failure. i can get the money back. what should i buy? or just i stay with it and just get it fixed somewhere?
post #4716 of 4744
post #4717 of 4744
Quote:
Originally Posted by emiranda View Post

ok so i bought a refurb for 700 (had 40 hours of use, like brand new)[IMG] , after 80 hours of use i am getting a fan lock failure. i can get the money back. what should i buy? or just i stay with it and just get it fixed somewhere?

I would get my money back and check out the Benq 1070. I don't think Acer is all that interested in being in the projector market.
post #4718 of 4744
Quote:
Originally Posted by ack_bk View Post

Not good. My BD9500 has shut itself off several times over the past week (it has done this a handful of times previously in the 25 months I have owned it). Usually you just unplug it for a minute and it works again. Not this time. Unplugged it for 15 minutes and still nothing when I plugged it back in. Tried a few more times and then swapped it for a different power cord. Still nothing. Then I inserted the plug very hard and jiggled it and the red light came on.. Seems like a poor connection.. I am hoping it will keep working, but at this point I am not confident buying another lamp if the thing craps out. I am out of the warranty period, so it may be time to look at other options. The Panasonic PT8000 is under $1800 right now....
I've had the random shut down problem for some time myself. I have sent the unit back to Acer 4 times (3 within the past 8 months). The last time they had it, the replaced the bulb because of all the hours they've put on it by trying to reproduce the problem. A couple days ago, multiple vertical lines appeared onscreen. Nothing gets rid of them, including unplugging. I filed a Better Business Bureau complaint and called them again today. They said they would replace the unit and call later this week to discuss their "offer". The only home theater projector that's on Acer's website is the H6510BD for $799. It doesn't match up to the H9500, in several areas, including contrast ratio (50,000:1 vs 10,000:1), lack of lens shift (which is a deal breaker because of my existing theater setup), lack of creative frame interpolation, etc.

Does anyone have any suggestions when I talk to them later this week? I honestly don't have any faith in Acer's projectors. What would be a fair cash out? I purchased it from Tiger Direct in Sept. 2012.
post #4719 of 4744
I would cash out. I personally am still rockin' my 9500, but I did have to send it back twice. People like the Benq 1070, Optoma has a similar offering, or go big and get an entry level sony, or new jvc, or heck grab last years JVC.

I think it's too bad that it seems like Acer made this as almost an afterthought, when I think it is very respectable aside from issues, which all makes have, and then inability to calibrate gray scale.
post #4720 of 4744
Does it mean majority of 9500 owner went thru the shut down problem, fan / bulb problem? How about in percentage, 90%??

I am still eye-ing on a 9500, even though newer DC3 W1070/HD25 are out... am looking for a refurbished 9500.. would it be high chance of the above issues sooner later??
post #4721 of 4744
Quote:
Originally Posted by hungary View Post

Does it mean majority of 9500 owner went thru the shut down problem, fan / bulb problem? How about in percentage, 90%??

I am still eye-ing on a 9500, even though newer DC3 W1070/HD25 are out... am looking for a refurbished 9500.. would it be high chance of the above issues sooner later??

I would guess the chance is pretty high. Most have experienced it on occasion from what I can tell on this board. It just happened to me last night watching a movie. Was watching Prisoners and Hugh Jackman goes into the basement and then lights out. Had to unplug and the plug back in and restart it.

I would not buy the 9500 I would look at the Benq. As I mentioned before Acer doesn't seem to be interested in the home theater market.
post #4722 of 4744
Very true,, what a waste.. it is a good pj!!

the problem with W1070 it is without CFI which is essential for 3D, it would be "shaky".. anybody have compared the 3D on W1070/HD25 with 9500?

And i did note, 9500 picture is slightly sharper too, compared with the both above (which seems selling like hot cakes now), you guys agree?
post #4723 of 4744
Quote:
Originally Posted by joepaiii View Post

I would guess the chance is pretty high. Most have experienced it on occasion from what I can tell on this board. It just happened to me last night watching a movie. Was watching Prisoners and Hugh Jackman goes into the basement and then lights out. Had to unplug and the plug back in and restart it.

I would not buy the 9500 I would look at the Benq. As I mentioned before Acer doesn't seem to be interested in the home theater market.

I think the problem is widespread also. Stay clear of it! Acer has no idea what the problem is or how to fix it. I received Acer's offer and it was to replace with another H9500. NO THANKS! They explained the refund option is "lengthy" and could take a couple months. Meanwhile, my theater room is unusable and the Superbowl is in a few days....

They said there is a formula to determine the refund offer and she cautioned me that it will probably be less than half of the purchase price. I'm sure they will factor in the projector's age in determining the offer, but I don't feel that is correct. I believe the date that I began having these issues is more accurate. For the past several months, Acer has instructed me to ship the projector to them multiple times and they've never been able to identify or fix the problem. By using the current age of the projector, they are penalizing me for their failures!

As you can tell, I'm super-frustrated with them. However this shakes down, my next projector will probably be an Epson. I like their 2 year warranty and the fact that they will ship you a loaner if you have to send yours in for repair.
post #4724 of 4744
Quote:
Originally Posted by hungary View Post

Very true,, what a waste.. it is a good pj!!

the problem with W1070 it is without CFI which is essential for 3D, it would be "shaky".. anybody have compared the 3D on W1070/HD25 with 9500?

And i did note, 9500 picture is slightly sharper too, compared with the both above (which seems selling like hot cakes now), you guys agree?

Why do you think 3D would be "shaky" without CFI? I don't think it helps all that much on the Acer, a lot of times I turned it off when watching 3d. It certainly isn't needed for anything on DLP projectors.
post #4725 of 4744
Is it? Please help in that, truly speaking i've never seen any comparison in projector with CFI on or off.
I live in a country that they do not have any demo unit for you to view most of the time, but when you want to order, they will need to order and sell to you, that's all.

Am just choosing projector based on all the reviews in the cyber world, i read a few persons said, CFI is essentially important for 3D, once you've watched 3D with CFI, you wont turn back anymore to any projector without CFI!

and i did go thru Kraine's review, www.audiovideohd.fr and www.projection-homecinema.fr, he scores high marks for a lot models with CFI for 3D (and minuses for models without CFI)

Plus, the CFI is such a feature that is only added in more expensive models(which entry level W1070, HD25 do not benefit)

What say you, joepaiii, and other 9500 owners??

How is the performance in terms of CFI in Acer? or it is purely a person preference?

Appreciate that truly
post #4726 of 4744
Quote:
Originally Posted by hungary View Post

Is it? Please help in that, truly speaking i've never seen any comparison in projector with CFI on or off.
I live in a country that they do not have any demo unit for you to view most of the time, but when you want to order, they will need to order and sell to you, that's all.

Am just choosing projector based on all the reviews in the cyber world, i read a few persons said, CFI is essentially important for 3D, once you've watched 3D with CFI, you wont turn back anymore to any projector without CFI!

and i did go thru Kraine's review, www.audiovideohd.fr and www.projection-homecinema.fr, he scores high marks for a lot models with CFI for 3D (and minuses for models without CFI)

Plus, the CFI is such a feature that is only added in more expensive models(which entry level W1070, HD25 do not benefit)

What say you, joepaiii, and other 9500 owners??

How is the performance in terms of CFI in Acer? or it is purely a person preference?

Appreciate that truly

I think CFI is probably more needed in LCD than in DLP. I tend to turn it off for all my viewing except maybe 3d animated movies. Even then it is a preference thing for me. CFI is nice to have to play around with but I haven't left it on in any of my displays.

All things considered I would not buy a refurb 9500 over the 1070 since it seems that Acer isn't staying in the serious home theater market.
post #4727 of 4744
I had all those problems with my 9500 and with less than 100 hours of use it fibally gave me a fan lock failure fortunate for me the amazon seller took it back. they pay for shipping and returned the money wothin 3 days. then i went on choosing between the 1079 and the 6510 and read almost every article between those too online. i got my hands on a new 6510 for 600bucks (cant beat that) and i have to admit. i am completed satificied with it. fast osd feels sturdy and good built, its tiny conpared to my old 9500 and the image it is outstanding. i did not calibrate it i have it on my living room and set to "movie" and it just looks great. shoot me if you have any quiestions
ps. i love the 2d to 3d feature
post #4728 of 4744
Hello.
I have a little problem whit my h9500d ( no 3d)... acumotion ( in low) creat artefact on screen ... it's very embarrassing ... sorry i'm french
There's also a pb with lip sync ...
post #4729 of 4744
Is there any firmwire update for the h9500d ( no 3d version) ???
post #4730 of 4744
Ac
Quote:
Originally Posted by zimzim View Post

Hello.
I have a little problem whit my h9500d ( no 3d)... acumotion ( in low) creat artefact on screen ... it's very embarrassing ... sorry i'm french
There's also a pb with lip sync ...

Accumotion can cause both those issues. Most turn it off.
post #4731 of 4744
Here are some lux readings from my low end LX1330B light meter that I just purchased. I am getting a new bulb and wanted some comparison data so I ordered the meter on Amazon. I have a 120 inch 16x9 screen which measures 42.73 sq feet. I read the post below on how to convert to lumens...

http://www.avsforum.com/t/755705/using-the-ca813-light-meter-to-measure-your-front-projector

My projector has around 1300-1500 hours. I am not sure since I sent it in for a firmware update and the hours were reset and I now have ~950 hours. I don't think that Acer put in a new bulb and I don't remember exactly how many hours were on it when I sent it in.

User (calibrated mode) - 85 lux (337 lumens)
Bright 146
Presentation 108
Standard 107
Movie 92
Dark Cinema 90
Game 81
Sports 95

It is pretty surprising how quickly the brightness falls off when moving away from the top center of the screen. Not sure what to do there, maybe I should average my reading across the screen? It dropped to the 60s I think in the user mode... the post above on the ca813 doesn't mentioned that.

Anyway, it will be interesting to see what the new bulb does and how quickly it trails off.
post #4732 of 4744
Quote:
Originally Posted by joepaiii View Post

Here are some lux readings from my low end LX1330B light meter that I just purchased. I am getting a new bulb and wanted some comparison data so I ordered the meter on Amazon. I have a 120 inch 16x9 screen which measures 42.73 sq feet. I read the post below on how to convert to lumens...

http://www.avsforum.com/t/755705/using-the-ca813-light-meter-to-measure-your-front-projector

My projector has around 1300-1500 hours. I am not sure since I sent it in for a firmware update and the hours were reset and I now have ~950 hours. I don't think that Acer put in a new bulb and I don't remember exactly how many hours were on it when I sent it in.

User (calibrated mode) - 85 lux (337 lumens)
Bright 146
Presentation 108
Standard 107
Movie 92
Dark Cinema 90
Game 81
Sports 95

It is pretty surprising how quickly the brightness falls off when moving away from the top center of the screen. Not sure what to do there, maybe I should average my reading across the screen? It dropped to the 60s I think in the user mode... the post above on the ca813 doesn't mentioned that.

Anyway, it will be interesting to see what the new bulb does and how quickly it trails off.

You should take a look at this article.

The Life of a Projector's Lamp.

You're heading in the right direction and your meter is accurate enough. The important thing is to keep track of the lamp's output, measuring again over a set period of time - say every 500 hours.

When I measure the lux on my screen the brightest spot is at the center. I'm a little surprised that your brightest is at the top center, possibly this has to do with the lens offset, not sure.
post #4733 of 4744
Quote:
Originally Posted by Mr.G View Post

You should take a look at this article.

The Life of a Projector's Lamp.

You're heading in the right direction and your meter is accurate enough. The important thing is to keep track of the lamp's output, measuring again over a set period of time - say every 500 hours.

When I measure the lux on my screen the brightest spot is at the center. I'm a little surprised that your brightest is at the top center, possibly this has to do with the lens offset, not sure.

Thanks very useful article. Do you have a 9500? I tried to place my project where I used almost no offset.
post #4734 of 4744
10 months and mine won't even power on anymore. I tried to get service to do a chat but they make you put in the serial # and they tell me my warranty expired 3 months before I even got it.

I did finally get a hold of someone. Have my fingers crossed. I LOVE the PJ and the 3D but there are so many little headaches with it. With all the issues this model has had I really wouldn't mess with a refurb again.
Edited by coolhand - 2/20/14 at 12:58pm
post #4735 of 4744
Well I ordered a bulb... EC.JC300.001

Doesn't look like the correct bulb. Also the assembly on this beast looks like it will be a chore to get apart. I took the four screws holding the aluminum bulb shield apart but even then it didn't look like the bulb would come out. I stopped since the bulb I had wasn't the right one. The EC.JC300.001 has a terminal at the end of the bulb and is too large for the housing. The Acer bulb has both terminals on the side and has a cap on the back side.

Here is a link to what the 9500 bulb looks like...

http://www.amazon.com/Acer-H9500BD-Projector-Quality-Original/dp/B00C74OFWQ/ref=sr_1_1?ie=UTF8&qid=1392950770&sr=8-1&keywords=H9500BD+Acer+Projector+Lamp+Replacement

Maybe the Acer lamp part including the housing is EC.JC300.001. That's what was posted here earlier and seems to be what is here:

http://www.projectorlampsworld.com/acer-h9500bd-projector-lamp.html

The lamp I got from Electrified Lamps is EC.JC300.001 and has the terminal on the back of the bulb....

Not sure where to buy one from. Maybe I should just order the whole assembly. Has anyone swapped out a bare bulb in the Acer 9500? Care to post your how to on what you did?
post #4736 of 4744
Quote:
Originally Posted by gigantor View Post

I got a replacement bulb from bulbamerica.com (via Amazon)
for $137 plus shipping ~6-8 dollars.
1st bulb received worked one week then died.
Just installed 2nd bulb after sending defect back.
I'll post the results after a couple weeks.
Not too hard to open the lamp housing & put new lamp/bulb in.

Still having problem w/ menu button.
I get the "3D menu" & cannot access the main menu to change general settings. I'm not talking about the
service menu(power, L, L, menu)
Does anyone else have trouble accessing the "main menu"?
I've tried turning 3D off /on....still cannot access main menu.

Did you take out the 4 screws in the housing behind the bulb or the ones in the front? Or both?
post #4737 of 4744
Quote:
Originally Posted by coolhand View Post

10 months and mine won't even power on anymore. I tried to get service to do a chat but they make you put in the serial # and they tell me my warranty expired 3 months before I even got it.

I did finally get a hold of someone. Have my fingers crossed. I LOVE the PJ and the 3D but there are so many little headaches with it. With all the issues this model has had I really wouldn't mess with a refurb again.

I had issues with the unit randomly shutting down and sent it back 4 times for this issue. Long story short - they offered to replace it with the same model (like I want to go through that again) and I turned it down, opting for a refund. They were going to low ball me with "less than half" of what I paid for it, so I did some research and found an Acer VP's name and phone number. I actually cold called her and explained my problem. She was, understandably, shaken that a consumer was able to locate her and get her on the phone. She escalated the issue and I got a fair refund.

Bottom line, if you've had an issue with the unit and put them on notice prior to the warranty expiring, you have grounds to pursue further action on their part. They know they manufactured a lemon but they are hoping people will just live with it.
Edited by cgrant34 - 2/21/14 at 7:54pm
post #4738 of 4744
Quote:
Originally Posted by cgrant34 View Post

I had issues with the unit randomly shutting down and sent it back 4 times for this issue. Long story short - they offered to replace it with the same model (like I want to go through that again) and I turned it down, opting for a refund. They were going to low ball me with "less than half" of what I paid for it, so I did some research and found an Acer VP's name and phone number. I actually cold called her and explained my problem. She was, understandably, shaken that a consumer was able to locate her and get her on the phone. She escalated the issue and I got a fair refund.

Bottom line, if you've had an issue with the unit and put them on notice prior to the warranty expiring, you have grounds to pursue further action on their part. They know they manufactured a lemon but they are hoping people will just live with it.

Dumb question? Has anyone with these shut downs tried different power cables? My projector has shut down a few times in a little over 2 years. Not regularly enough to debug anything. I did notice that the power cable doesn't fit all that tightly into the back of the unit. I think others mentioned this as well. I wonder if the problem is at the connector or if it is deeper into the AC power circuit.
post #4739 of 4744
Quote:
Originally Posted by joepaiii View Post

Here are some lux readings from my low end LX1330B light meter that I just purchased. I am getting a new bulb and wanted some comparison data so I ordered the meter on Amazon. I have a 120 inch 16x9 screen which measures 42.73 sq feet. I read the post below on how to convert to lumens...

http://www.avsforum.com/t/755705/using-the-ca813-light-meter-to-measure-your-front-projector

My projector has around 1300-1500 hours. I am not sure since I sent it in for a firmware update and the hours were reset and I now have ~950 hours. I don't think that Acer put in a new bulb and I don't remember exactly how many hours were on it when I sent it in.

User (calibrated mode) - 85 lux (337 lumens)
Bright 146
Presentation 108
Standard 107
Movie 92
Dark Cinema 90
Game 81
Sports 95

It is pretty surprising how quickly the brightness falls off when moving away from the top center of the screen. Not sure what to do there, maybe I should average my reading across the screen? It dropped to the 60s I think in the user mode... the post above on the ca813 doesn't mentioned that.

Anyway, it will be interesting to see what the new bulb does and how quickly it trails off.

Just bought a new bulb from Expert Mall on Amazon

http://www.amazon.com/gp/product/B00C74OFWQ/ref=oh_details_o02_s00_i00?ie=UTF8&psc=1

The process of switching the bulbs isn't what I would call easy. I ended up removing the 4 screws that hold the aluminum bulb cage from the plastic guide. Then you need to remove the screw holding the electrical connector. Next remove the aluminum bulb cage from the plastic assembly. Then remove the 4 screws at the bottom of the aluminum assembly. The allows the assembly to come apart. There are 3 more screws holding the bulb in and 2 screws connecting the wires. Getting it all back together while wearing latex gloves was a little challenging. Make sure you have a magnetic phillips screwdriver that fits the smaller screws. That will make your life at lot easier.

All measurement done with full power and readings in lux

Before After
User (calibrated mode) - 85 200
Bright 146 327
Presentation 108 257
Standard 107 250
Movie 92 220
Dark Cinema 90 213
Game 81 192
Sports 95 223

Image looks gorgeous. Even 3d is watchable now with the extra brightness. I am very happy and hope to get some more life out of the Acer. I will post some pics of disassembling the lamp module.
post #4740 of 4744
Here are some pics to go with the text showing the bulb replacement for an Acer H9500BD

I ended up removing the 4 screws that hold the aluminum bulb cage from the plastic guide. Then you need to remove the screw holding the electrical connector. Next remove the aluminum bulb cage from the plastic assembly. Then remove the 4 screws at the bottom of the aluminum assembly. The allows the assembly to come apart. There are 3 more screws holding the bulb in and 2 screws connecting the wires. Getting it all back together while wearing latex gloves was a little challenging. Make sure you have a magnetic phillips screwdriver that fits the smaller screws. That will make your life at lot easier.








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