All,
I wanted to detail my experience so far with theaterseatstore.com.
I received my order of 4 Pallliser Bullet chairs on 9/15/2011 (after a bit of a delay). They all arrived in excellent cosmetic condition. After setting them up I found two issues.
1. My main seat will not recline, they are all manual recline and the other 3 recline just fine but my lever is very difficult to pull and never releases the footrest.
2. One of the power supplies for the LED lighting buzzes when plugged in. Not a big deal, the lighting is only cool because its all hooked up to my URC remote and light controlled.
I contacted the vendor right away, I believe it was on the 19th of September. They said they will get me a new power supply and someone out to fix the chair.
Fast forward to today...They have sent me the wrong parts twice to fix the power supply, I even sent pictures to make sure they knew what to send and they still sent the wrong part.
I have not heard one word about getting my chair fixed until today, when I called in again to complain they all of a sudden had someone close that could come look. (Not holding my breath waiting for a call).
In between all of this I have contacted them numerous times via email and phone. I kept hearing parts are on backorder, trying to find a repair tech, etc...
I think what frustrates me the most is feeling like I failed in finding a vendor who will stand behind their product. I have two pretty simple issues to resolve and we are now 45 days out from my initial ticket on them. I feel that if anything else happens down the road it will be an absolute nightmare trying to get it resolved.
The chairs themselves are amazing and I love them, I am now also in contact with the VP of Sales for NA Palliser hoping to get some help with my issues.
I know everyone will have a different experience, I looked online and didn't see any complaints for this vendor, I am not saying don't shop there, but just wanted to get this out there as I personally think waiting this long is a bit too much.
I wanted to detail my experience so far with theaterseatstore.com.
I received my order of 4 Pallliser Bullet chairs on 9/15/2011 (after a bit of a delay). They all arrived in excellent cosmetic condition. After setting them up I found two issues.
1. My main seat will not recline, they are all manual recline and the other 3 recline just fine but my lever is very difficult to pull and never releases the footrest.
2. One of the power supplies for the LED lighting buzzes when plugged in. Not a big deal, the lighting is only cool because its all hooked up to my URC remote and light controlled.
I contacted the vendor right away, I believe it was on the 19th of September. They said they will get me a new power supply and someone out to fix the chair.
Fast forward to today...They have sent me the wrong parts twice to fix the power supply, I even sent pictures to make sure they knew what to send and they still sent the wrong part.
I have not heard one word about getting my chair fixed until today, when I called in again to complain they all of a sudden had someone close that could come look. (Not holding my breath waiting for a call).
In between all of this I have contacted them numerous times via email and phone. I kept hearing parts are on backorder, trying to find a repair tech, etc...
I think what frustrates me the most is feeling like I failed in finding a vendor who will stand behind their product. I have two pretty simple issues to resolve and we are now 45 days out from my initial ticket on them. I feel that if anything else happens down the road it will be an absolute nightmare trying to get it resolved.
The chairs themselves are amazing and I love them, I am now also in contact with the VP of Sales for NA Palliser hoping to get some help with my issues.
I know everyone will have a different experience, I looked online and didn't see any complaints for this vendor, I am not saying don't shop there, but just wanted to get this out there as I personally think waiting this long is a bit too much.
