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My new Fusion - Lagoon chairs from Roman - Page 20

post #571 of 857
Thanks, Roman´s help was key
post #572 of 857
I ordered 7 escapes from Roman. I have to wait for them to arrive in his warehouse. But that's ok because I have to finish the theater first anyway!
post #573 of 857
Quote:
Originally Posted by SKINSnCANES View Post

I ordered 7 escapes from Roman. I have to wait for them to arrive in his warehouse. But that's ok because I have to finish the theater first anyway!

I can tell you from experience that they are worth the wait. Best chairs out there for the price, hands down. And dealing with Roman is always a pleasure.

Be sure to post pics when you get them. That reminds me, I never posted a pic of all of mine finally installed in the theater. Without further ado:



Sorry for the picture quality...I have not quite learned how to take good pictures in a dark theater with dark walls. I need some DSLR training. :P

Shan
post #574 of 857
Whew, I've been reading this thread over the past few days because I did not want to ask a question that was already covered. So here is my summary of the past 500+ posts. Roman is amazing and his customer service is unparalleled. awesome. Most who have bought these chairs love them and feel hands down that they are the best value available.

From reading I am inclined to get some, but have a couple of questions. open to anyone's opinions.

1) longevity. I am the type who cares for things and keeps them a long time. can we hear some feedback from those who have had their chairs a while. specifically, I am very concerned about getting a motorized chair. I have several recliners, etc, that are much older then 5 years old. so even if I get the extended warranty, I want to know that once that runs out, I still have a useful set of chairs and that I'm not essentially buying a set I'll throw away in a few years.
2) build quality - from all I've read. people like their chairs, although they note that it's not uncommon to have to do some flip over and do some spot repairs when they first come out of the box. some have also commented on quality control issues in seam quality etc. then one guy felt strongly that he was having spring issues that made his chairs tough to sit on. I guess this is actually tied to #1, but what problems have come up, how common are they and was there a resolution?

In the end, if I'm looking for a quality product that I will be happy with for say 10 years, is this it, or are these fantastic chairs that are still a bit in their infancy maybe some of the early design/manufacturing issues will be better honed in years to come?

thanks for any input.
post #575 of 857
I can't speak to longevity of Roman's new chairs since I have not had them long (about a year). No one has really had them for too long since they are newer. After a year, they are like new tho. I also had no issues at all with the 7 chairs I purchased. Nothing that needed to be done when I received them except to start sitting in them. smile.gif

As for the motor, my original Berklines that were purchased from Roman were in my theater/family room for 8 years before I built the new theater and replaced them. I sold them to a friend who is using them in his. At least one of them has basically been used every day during that time and been reclined and lowered multiple times a day and I never had issues. The motors are pretty basic on those chairs and the tech is not new so there is not a lot to go bad.

Shan
post #576 of 857
Shan - thanks for the response. good to hear of your experience.
post #577 of 857
Michael,
I have had the Tribute chairs for a couple of months now.
I'd rate their comfort far below what I expected, build quality is good, and fit and finish is what you would expect by a 'Made in China" product.
post #578 of 857
Scottz74 - thanks for the Frank response. before buying them, did you have a chance to compare to other in the Fusion line or those from Berkline, etc.? I guess two basic questions - would the lagoons or escapes give you a better experience or is the comfort rating similar across the line as they are all made with the same bones. second question - fit and finish - my theater is dark/no lights. so are the fit and finish items specifically visual or are they things that tell you you'll have functional issues down the line (for instance, I'm surprised at the amount of play in this piece and I know within a year, I'll be working on it to get it to work again, or something like, I am surprised to see that seam pulling already and know I'll need it repaired prematurely.)
post #579 of 857
Quote:
Originally Posted by scottz74 View Post

Michael,
I have had the Tribute chairs for a couple of months now.
I'd rate their comfort far below what I expected, build quality is good, and fit and finish is what you would expect by a 'Made in China" product.

Just out of curiosity, what about them do you not find comfortable? Is it a size issue or body fit issue? I have the escapes and, while they are not as soft as my Berklines were, they are extremely comfortable. With the additional support, I can actually sit in them longer than I could the Berklines. Your made in China comment also suggests you dound some fit and finish issues. Would you mind sharing? Roman is also great to deal with so, if you have issues, I hope you gave him a chance to address them.

Thanks!

Shan
post #580 of 857
Quote:
Originally Posted by Michael Gabriel View Post

Scottz74 - thanks for the Frank response. before buying them, did you have a chance to compare to other in the Fusion line or those from Berkline, etc.? I guess two basic questions - would the lagoons or escapes give you a better experience or is the comfort rating similar across the line as they are all made with the same bones. second question - fit and finish - my theater is dark/no lights. so are the fit and finish items specifically visual or are they things that tell you you'll have functional issues down the line (for instance, I'm surprised at the amount of play in this piece and I know within a year, I'll be working on it to get it to work again, or something like, I am surprised to see that seam pulling already and know I'll need it repaired prematurely.)

I did not compare with other options in the Fusion line. I selected Tributes mainly because it has the adjustable headrest (works well) . I looked at various Lane models locally and found them to be comfortable. My final choice came down to Tributes and Lane 222 from Stargate, I opted for the Tributes because they used less width for the configuration I was looking for.

On the Tributes I have a couple of specific confort issues. These seem to be a result of chair design, not construction, fit, or finish. For the record I am 5'10, 200lbs, my wife 5'7" 120lbs doesn't experience any of these issues.
1) Lower lumbar. Their is a lower support ridge of curved wood my back would bump into. Due to design, my back would rest on an area that was simply leather covered wood. This issue was mostly resolved by a local upholstery shop by wrapping the wood ridge with foam. Roman covered the costs.
2) Elbow rests. When I rest my elbows at the edge of the arm rests, as it would if using a laptop, your elbows rest on an edge of leather covered wood, no cushion. If you rest your arms on the arm rests while watching a movie, comfort is good.
3) Foot rest. When reclined my feet reach the end of the footrest resulting in my heals rubbing up against (again) leather covered wood.

Fit and finish issues.
1) Variations in appearance. Some of my chair looks like they are "fully stuffed" and some look like they are lacking filling. This look will even differ between the chair and chairback. I don't think their is really different amount of fill but I think the leather was cut to varying sizes from piece to piece. You can notice this in some customer photos in this thread.
2) Leather. I have a couple specs where the leather is not black, like something has eaten away at it. I noticed this when I first setup the chars, but I haven't noticed it (without looking for it) while using the prices. If could black marker over these spots and nobody will ever notice them. The leather otherwise feels thing compared to other leather furniture I have.
3) I had one arm rest that looks crumpled up. Upon closer inspection it just looks like whoever cut the leather had a large variance from the pattern. This is on a far end chair is does not bother me enough to have it replaced.

This post runs against the grain of this thread. I wouldn't necessarily advise against the purchase of these chairs as my expectations were admittedly very high. After reading this thread I expected buying Fusion chairs would get me a premium product for a bargain price. After getting higher than expected quotes from Roman I figured I would be getting a premium product at a premium price. Now I feel like a have received an average product at a premium price.

EDIT:
Added comfort note. I would not be able to sleep in these chairs, they are certainly movie chairs and not sleepers =)
post #581 of 857
Quote:
Originally Posted by scottz74 View Post


EDIT:
Added comfort note. I would not be able to sleep in these chairs, they are certainly movie chairs and not sleepers =)

I am quite glad that i plunked the extra dough to get the Escapes as i did not want to take chances with lower end models, eventhough its even bigger risk not having had the opportunity to try these before buying.

I was very apprehensive to buy this big ticket item w/o trying but took a leap of faith based on this thread. I am quite happy with escapes except for one aspect, i so really wish these reclined fully smile.gif
post #582 of 857
Quote:
Originally Posted by scottz74 View Post

I did not compare with other options in the Fusion line. I selected Tributes mainly because it has the adjustable headrest (works well) . I looked at various Lane models locally and found them to be comfortable. My final choice came down to Tributes and Lane 222 from Stargate, I opted for the Tributes because they used less width for the configuration I was looking for.

On the Tributes I have a couple of specific confort issues. These seem to be a result of chair design, not construction, fit, or finish. For the record I am 5'10, 200lbs, my wife 5'7" 120lbs doesn't experience any of these issues.
1) Lower lumbar. Their is a lower support ridge of curved wood my back would bump into. Due to design, my back would rest on an area that was simply leather covered wood. This issue was mostly resolved by a local upholstery shop by wrapping the wood ridge with foam. Roman covered the costs.
2) Elbow rests. When I rest my elbows at the edge of the arm rests, as it would if using a laptop, your elbows rest on an edge of leather covered wood, no cushion. If you rest your arms on the arm rests while watching a movie, comfort is good.
3) Foot rest. When reclined my feet reach the end of the footrest resulting in my heals rubbing up against (again) leather covered wood.

[SNIP FOR SPACE]

Wow, this is definitely contrary to my experience with the Escapes. I do not have any areas of my chairs where I feel wood. Everything, including the edges of the foot rest, the edge of the armrests, etc. are all wrapped in foam. Same for the lumbar support...there is definitely no resting directly on wood in my seats. I have also not noticed any variations in leather color or the cut of the leather. All of my chairs look very consistent with the rest. I would also definitely call the Escapes sleeper chairs...based solely on experience. :P

Price-wise, I was very happy. I got 7 chairs with buttkickers for around $7,000. They were significantly cheaper than the US manufactured Berklines I had bought from him previously and the Berklines were fabric, versus leather. Looking locally, short of going with Coasters which i thought looked and felt cheap, they compared very favorably price-wise. I did look at some more Berklines, Lanes and others online. But, based on research and other reviews in this forum, it became clear those were also from China and were dramatically different than what you would get if you bought them when they were manufactured in the US. Since Roman had done me well with past purchases, I went his route and am obviously happy. smile.gif

Wonder if these are one-off type issues or if the Tributes cut back on some of those areas to shave off cost.

I am 6'1, 230lbs and the Escapes fit me very well. I am a little concerned about someone like my Mother who is only 5'6...she often has issues where the headrests in chairs hit her at the upper back of her head and make seating uncomfortable. I think the adjustable headrests will keep that from happening, but we'll see.

Sorry to hear you had issues with yours.

Shan
Edited by Shan - 6/4/13 at 5:07pm
post #583 of 857
once again, I want to thank scott for his frank reply and for the level of detail in his response. I agree, in a thread where everyone is just loving the fusion line, it takes balls to be the guy who voices a different opinion, but for myself and others who are going to have to buy sight unseen, I am thankful someone is willing to provide a differing opinion.

From reading this most of this thread, it seems like you can't go wrong with any of the fusions. seems like they are all decent quality and all priced well below what other manufacturers would charge. Scott helped me to think that maybe the chairs are priced accurately and maybe expectations should not be so high. open to others weighing in on this conclusion

similarly, midway through this thread, I heard opinions of one guy who has escapes and lagoons. he said that actually both are very comfortable and sometimes he thinks the lagoons are more comfortable. hmm. I'd like to hear more on that, because after this last few exchanges, I don't think the Tributes are in the running which leaves the decision, fusion line or elsewhere and if in the fusion line, then lagoons or escapes. with that decision, if I felt they were similar in comfort, I would go Lagoon (as it's solely a theater room and only sees a few hours a week, as opposed to a family room where you get 4+ hours a day of seating).

I understand the escapes are loaded with options. anyone have commentary on lagoons versus escapes. for my needs we are talking $2300 vs 3300.
post #584 of 857
Michael, I did not see in your reply where you are located. If you post that, there may be someone in your area with the Fusion seats that would be happy to demo them. If you are in the Portland area, you are welcome to take my Escapes for a spin. smile.gif

Shan
post #585 of 857
Thread Starter 
San antonio tx here, if you are near PM me
post #586 of 857
Thanks for offers guys. actually I'm near baltimore. a drive to the warehouse is not out of the question, although its about 3 hours each way.
post #587 of 857
Scott,

I also want to thank you for your feedback, and again if you need a replacement armrest cap, let me know , and I will send you one - no problem there.

I would not want this thread to look like we have perfect chairs, and everyone loves them - we do not (although I would love to have that). While we strive to make our chairs as great as possible we cannot satisfy everyone. It is just impossible task. Expectations are different, comfort is very personal, and there are quite a few other factors that may steer you one way or another in choosing your recliners. I do listen carefully to the customer's feedback, and try to react, change/fix certain things, and add various features as quick as possible.

I am not sure, Scott, why your particular set was like that, but it could be just a bad batch, or maybe this came from our earlier containers... The Tribute-1015 is our second best selling chair, and I really get great feedback on these. We have one in the warehouse, and IMHO comfort wise it is as good as Escape-1019, so again I am not sure why your set is different.

Michael,

I do suggest you to come to the warehouse if you can. This way you can try all 4 style groups for yourself. You are the only one who can make an ultimate decision in choosing the right chair in regards of looks, comfort, features, value.
post #588 of 857
Roman, I completely agree with your last post. from the thread, I can see that you take a lot of steps to try to make everyone happy and in the real world, that's just not possible or realistic. similarly, comfort is a very subjective quality and if it were not, mattress stores would not have so many options. so I applaud your efforts and your reputation, as it's uncommonly good.

as for a trip up your way. that would be ideal, it's just hard to fit in with the rest of life. my experience from other furniture in the house is that if we go store to store, we can sit on many things and after a while they all blurr together. on the other hand, if a quality item that is generally liked by many appears in the house (usually because my wife saw it and I was not there), then it usually works out fine as you're not comparing it to the nuances of every other one. you just take it and use it and unless there's something glaringly wrong with it, you just like it and it works. from reading the thread, I suspect that something from the fusion line would fall in that category, I'm just wondering if the lagoons would serve that need (given we are only in there a 3-5 hours a week) or whether I'd have to get the escapes to ensure they land well with the family (thought process being the escapes at the top of the line have more luxurious treatments/padding etc.).
post #589 of 857
Quote:
Originally Posted by Michael Gabriel View Post

once again, I want to thank scott for his frank reply and for the level of detail in his response. I agree, in a thread where everyone is just loving the fusion line, it takes balls to be the guy who voices a different opinion, but for myself and others who are going to have to buy sight unseen, I am thankful someone is willing to provide a differing opinion.

From reading this most of this thread, it seems like you can't go wrong with any of the fusions. seems like they are all decent quality and all priced well below what other manufacturers would charge. Scott helped me to think that maybe the chairs are priced accurately and maybe expectations should not be so high. open to others weighing in on this conclusion....

I ordered 6 of these (tribute) from Roman and they should be arriving in a week. When I get them I will give my unbiased opinion as well. I ordered these as well based upon the feedback. My biggest concern that I read from most is that they are on the "stiff" side and in my opinion comfortable is not stiff so that is something I plan on speaking about when I get them. However I am a very firm believer in you get what you pay for and if you are shopping for price point then you need to consider that when buying and reviewing. I do not expect these to blow my mind but I do expect a level of quality.

Looking forward to them arriving as my theater is complete!
post #590 of 857
Quote:
Originally Posted by Chad711 View Post

I ordered 6 of these (tribute) from Roman and they should be arriving in a week. When I get them I will give my unbiased opinion as well. I ordered these as well based upon the feedback. My biggest concern that I read from most is that they are on the "stiff" side and in my opinion comfortable is not stiff so that is something I plan on speaking about when I get them. However I am a very firm believer in you get what you pay for and if you are shopping for price point then you need to consider that when buying and reviewing. I do not expect these to blow my mind but I do expect a level of quality.

Looking forward to them arriving as my theater is complete!

While they are comfortable, they are stiff. I am also more of a fan of the big, cushy chairs that sort of swallow you. These are not those. There is a lot of support in the chair. In the end, they are more comfortable for longer or multiple movies because of that support but you will likely not fall in love with their softness the first time you sit in them. Give it time tho. Once you make the adjustment to a chair with better support, you'll grow to appreciate them. While these would not be the furniture I would select for my living room (I have a Stanton sectional that swallows you), they are great for a theater.

Shan
post #591 of 857
Comfort is certainly a personal thing.

What is comfortable for a short test might not be so good for sitting for a movie, or an entire evening.

A bit of support goes a long way in making a comfortable chair.
post #592 of 857
Folks,

Just FYI: I will not be able to answer the phone for about a week starting tomorrow - 06/24/13, and will be back on Wednesday July 3rd. Please use email or PM for communication. I will be periodically checking my emails and responding at least twice a day.
post #593 of 857
One of my Escapes stopped reclining over the weekend. Emailed Roman about it and was incredibly surprised when he replied back in 5 minutes!

He wrote back with some troubleshooting options using which I was able to resolve the issue in 15 mins (turns out some lose connection under the chair between control box and motor)!

What I am most impressed with is that fact that I can have peace of mind knowing that my investment is in good hands and he will not only respond promptly but also gives you confidence that he is there to help you, even on a weekend!

I know people rave about his customer service during sale (I share the same sentiment as well), but what makes him unique is he is willing to provide the same quality of service even after the sale when things go wrong!

Thanks Roman once again smile.gif
post #594 of 857
Quote:
Thanks Roman once again
You are very welcome.

FYI: It is a beautiful weather here in Dominican Republic smile.gif
post #595 of 857
Placed my order today for the Escapes in chocolate brown. It was a custom order but I think the delay having them made will be worth it. Went with the leather / vinyl matching. The wife is excited and so am I.
post #596 of 857

Sorry if this has been asked before, but I never really thought about it until now.  Do the control lights on the cup holder stay on all the time, or do they time out?  I finally put my chairs in my theater last weekend and when I walked into the room last night, I noticed 8 blue rings lit up.  Is there any reason to worry about the longevity of the bulbs?  I assume they are LEDs.

 

Nick

post #597 of 857
The blue LEDs on new cup holders on the current Escapes turn off when you press the lock button. The red lock button stays lit but is not annoying.

Shan
post #598 of 857
Has anyone come up with a good solution for a tray table on the Lagoons?
post #599 of 857
I just picked up my 7 escapes! Here's a link though for now they're in the garage...


http://www.avsforum.com/t/1382233/redskinema-nearing-completion/450#post_23547994
post #600 of 857
I just picked up my 7 escapes! Here's a link though for now they're in the garage...


http://www.avsforum.com/t/1382233/redskinema-nearing-completion/450#post_23547994
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