Originally Posted by losservatore
jbrown15 you are correct .I have been sending emails to different sub company's but so far with very vague answers with no intetions to help with my questions,others sub companys Im still waiting a reply, but honestly with tom Its been a great experience every single email anwered with very helpful information, I can tell that he really care about his costumers, I just hope that when the company grow to the next level he keep treating his costumers with the same care.
Tom V's customer service cannot be beat IMO.
I was in a similar position as you years ago. At that time I kept hearing about a new company called SVS (I believe Tom was one of the original owners). Tom was much more helpful than others; so much so it was like having my own personal advisor looking out for my own interest. It wasn't unusual for him to respond to my emails within an hour or much sooner, even on Sundays and holidays.
I got to the point where I was convinced SVS was about the best sub for the price, but having never bought anything like that online (I always bought locally before) I was still a bit hesitant. I expressed this to Tom, and instead of trying to convince me it would be OK to buy online, he said he understood and if I would let him know what brands were available to me locally he would help me choose one that would be best for me and help me get it set up properly.
Frankly, I was so impressed with Tom that I went ahead and ordered a sub from him, an SVS 16-46PC+ cylinder sub. Service after the sale was equally impressive, and I'm glad to see Tom is still offering such a high level of service along with great products.
After all these years I'm still enjoying my sub and wouldn't hesitate to buy a sub from Tom should I want to upgrade.
Hey Tom, speaking of upgrading my 16-46PC+, I love the cylinder form factor, any plans to offer such a beast that would be a worthy replacement to my current sub?