Originally Posted by BarsAntone
Jerry, is there an outage of the TVGOS data? I checked the diagnostics in my TV and noticed that it stopped receiving guide info on July 16. My TV tuner's connected to TWC's cable and I didn't change anything on my end.
KENS is delivering the service over the air; Time-Warner is receiving the same feed via fiber from our mux and we have changed nothing on this end. I checked our over-the-air monitor and the TVGOS data is current. Please let me know if Time-Warner gives you the runaround on investigating the problem. Remember, they have their own guide service and sometimes forget that not everyone wants to get boxed in with the TW converter equipment.
I will forward your observations to my engineering lateral at Time-Warner. He may ask for your name, address and account number; you can PM the info to me if you like.