Originally Posted by GatorJZ
Keep in mind the Sharp warranty covers defects, not parts wearing out...there is a significant difference. It would be interesting to find out what Sharp believes the useful life of the various components to be.
I called into Sharp Elite and asked for some clarification on this matter. ( I actually called twice and spoke to 2 different customer reps ) I told them I was looking at purchasing a B.B. display model that had been running everyday for 2 years now and would probally have over 8k hours on it. I asked for their definition of what is not a manufacture defect. They told me
1. Power surges
2, If the display stops working due to water submerssion
3. If the display stops working due to it being knocked over or dropped.
4. If someone breaks the screen.
Pretty straight forward with their explanation. They also went as far as saying it doesnt matter if anyone buys a display model from a reputable dealer with 100 hours on it or 10000 hours on it it is still covered under the 2 year manufacture warranty as if it was brand new.
As far as purchasing an Elite extended warranty is concerened the pricing is based on different purchase price levels and sales tax is not included in an actual purchase price of display.
If you bought your 70x5 or 60x5 between $1500.00 to $2500.00 tlike a number of us late commers did he price for a 1 year Elite extended warranty is $97.99. For a 2 year extended warranty the price
is $118.70. That pricing is only good for the 1st 90 days after original purchase, goes up after that. Now if your display has to be replaced under the 2 year manufactures warranty your choices are more than likely going to be a refurbished replacement or a cash buyout for what you paid for your display. The reason you will almost always not get a new display is Sharp does not have or keep new Elites only refurbished if they even have those, but they do get them once inawhile, they just dont have tons of them in stock. They only way you could get a new display this late in the game is if the place you bought your display still has new ones in box. Since most of us late commers that have purchased at Best Buy we all know that the reason we purchased display units was their was no new in box to be found.
If you offered a refurbished display for original manufactures warranty purposes your display will be covered under warranty for the remainder of your original 2 years or 90 days whichever is greater.
If you have the Elite extended warranty as well this will not effect that warranty and the price of it unless you get a different model number for a refurbished exchange. If it is a different model number ( and yes going from a 60x5 to a 70x5 is considered a different model number ) then you will receive your original purchase price of the Elite extended warranty back and you will need to purchase a refurbished warranty. The price on that now would be $120.00 for a 1 year or 299.99 for 3 years of extended coverage, remember these prices are based on an original purchase price of $1500.00 to $2500.00 for our displays.
I also took the liberty to sit down and talk with the General Manager at one of my local Best Buy's and explained I might have some concern about what Sharp considers manufacture defect especially if buying a floor model display unit with lots of hours on it. He didnt try to sell me a Geek Squad warranty, he told me if Sharp didnt cover their warranty just because something Stopped Working Correctly
Best Buy would take care of the issue to my satisfaction.
Now with all that said I feel comfortable with my purchase and hope everyone else that purchased open box or floor model display units will feel the same. I am also going to purchase the Elite extended 2 year warranty, at that price mentioned above its a no brainer. So all of us that do what I am going to do and in that original purchase price range that I mentioned above we end up getting 4 years & 3months of coverege for very little money. Yes its possible that a floor model dislplay with Lots of hours on it may go bad sooner than one that doesnt have that many hours on it, but for the extra $118.70 it beats not being able to get one of these displays at the price we are getting them at. This is still the only manufacture to offer a 2 year original manufactures warranty.
Hope this clears everything up for the people that purchased these and for the people that have commented on getting a floor model with lots of hours on them. Also keep in mind if during the original manufactures warranty or the Elite extended warranty phase if they are not able to at least give you a refurbished unit if your display is not repairable they will setttle with giving you your original purchase price back in Full. So with all that knowledge above I really have nothing to loose for the 1st 4 years and 3 months of my purchase. NO BRAINER. Are there better displays right now maybe 1 or 2 but not with that kind of coverage at that price.