Elan g! Not refreshing music library

What media server are you using?

I do not know anything about your set up, but kinda sounds like you are using the internal player to store from the acer computer. Maybe the storage on the HC is full. If that is not the case then try to access the music folder, typically C:MUSIC folder, on the network at \\\\hlgateway\\music. You will need to rescan the folder to re populate the updated library.

I am shooting in the dark not knowing any of the programming or system set up

Your HC6 does not have internal storage for music, so you are either sharing a folder from you PC or have a NAS drive. doubt either one is full since you would get an error when copying files to the folder.

You most likely don't have the HC6 setup to automatically scan the folder for new content. This is done through programming.

Some installers don't like to auto scan because it can cause system slow downs, so what you can do is have a button configured to scan the library either on the home screen or somewhere on a media settings page.

hope this helps.

when in doubt reboot.... the hc6 that is. Just hit the power button on the front, wait 2 minutes, power it back up.

Try having your dealer remote in and refresh library on the fly. Recheck file name and have him update HC6 to newest update to fix any small bugs.. Hope that helps.