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Official JVC X30 / RS45 owner's thread! - Page 100

post #2971 of 4201
2/15/12 at 3:52pm
Quote:
Originally Posted by Joesyah View Post

Just received my unit back from the repair center. Part no. replaced was PC0210303U9 (Proc.PWB Assy)

JVCs turn around is good. However the way they handle the merchandise is TERRIBLE!
My unit returned with one foot missing and the lens cover not installed. I had to dig around the bottom of the box to find the missing pieces. There are also visible hairline scratches on the cover. Where as there weren't any when I shipped this unit to them.
I'll measure the lumen output tonight. I don't even think they changed the lamp.However the timer was reset.
I love the image this unit throws, but doubt I'll ever buy a JVC again!
I called the repair center and chewed out who ever answered the phone. I'm extremely disappointed in the service as a whole.

Need less to say I'M PISSED!!!

I'll measure tonight and probably contact them tomorrow. So they can pick this MOFO up and send me another!

Was there a reason that JVC should have replaced the lamp? I don't know what your issue was, is why I am asking. The lamp timer is reset to zero from them working on your machine. This often times happens when a projector is worked on.
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post #2972 of 4201
2/15/12 at 9:53pm
Just throwing my experience out there for those still following the memory accuracy 'issue': I finally tested mine out tonight and switched between 1.78 and 2.35 a bunch of times and it managed to hit spot on every time as far as I could tell.
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post #2973 of 4201
2/15/12 at 11:47pm
Quote:
Originally Posted by rukus29 View Post

Just throwing my experience out there for those still following the memory accuracy 'issue': I finally tested mine out tonight and switched between 1.78 and 2.35 a bunch of times and it managed to hit spot on every time as far as I could tell.

Besides QC differences between units, I would suspect the throw and/or size of screen might have an affect on the visibility of the lens memory accuracy? Perhaps even the lens shift position?
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post #2974 of 4201
2/16/12 at 5:41am
Quote:
Originally Posted by Joesyah View Post

I believe the lamp should have been replaced. Since I had to unplug the unit several times in order to turn it off. We all know what happens to lamps when they aren't allowed to cool down properly.

I am sure if you have lamp issues in the next few months they'd probably send you a new one if you explain the situation. It however is NOT a guarantee that the lamp shutting down in this method will considerably shorten the life, although given the dimming nature of the JVC lamps, it might be more of a certainty on these lamps than others (can't say though really). Believe it or not, some projectors actually come by default with the shutdown FAN timer OFF, meaning some projectors have instant shut-off enabled with no fan time, it is only on a few projectors though (mostly biz projectors). My Viewsonic Pro8200 ships with this feature enabled by default (I turn it off of course to make sure the fan DOES run when the PJ is turned off).

There are a lot of people PO'd at all customer services. JVC is not known to necessarily be the best one, but other than Mitsubishi, I can't think of any I'd say are that great. Epson is easy to deal with, but the units they send back to you for RMA's are not properly tested, anecdotally I'd say Mitsubishi is # 1 for RMA service. Perhaps Sony is also very good, but I have heard both ends of the spectrum. As always, DLP's are less likely to have issues on an RMA'd unit because there are fewer things that can go wrong in shipping and otherwise. If you threw a projector against the wall, the DLP is more likely to still be functioning properly even though it has a color wheel (which these days actually have pretty high tolerances for vibration and knocks).
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post #2975 of 4201
2/16/12 at 9:56am
Quote:
Originally Posted by AV Science Sales 5 View Post

Was there a reason that JVC should have replaced the lamp? I don't know what your issue was, is why I am asking. The lamp timer is reset to zero from them working on your machine. This often times happens when a projector is worked on.

If you're going to reset the lamp, you would think the lamp should be changed. Now I have no idea what hours of usage are truly on the lamp.

Quote:
Originally Posted by coderguy View Post

I am sure if you have lamp issues in the next few months they'd probably send you a new one if you explain the situation. It however is NOT a guarantee that the lamp shutting down in this method will considerably shorten the life, although given the dimming nature of the JVC lamps, it might be more of a certainty on these lamps than others (can't say though really). Believe it or not, some projectors actually come by default with the shutdown FAN timer OFF, meaning some projectors have instant shut-off enabled with no fan time, it is only on a few projectors though (mostly biz projectors). My Viewsonic Pro8200 ships with this feature enabled by default (I turn it off of course to make sure the fan DOES run when the PJ is turned off).

There are a lot of people PO'd at all customer services. JVC is not known to necessarily be the best one, but other than Mitsubishi, I can't think of any I'd say are that great. Epson is easy to deal with, but the units they send back to you for RMA's are not properly tested, anecdotally I'd say Mitsubishi is # 1 for RMA service. Perhaps Sony is also very good, but I have heard both ends of the spectrum. As always, DLP's are less likely to have issues on an RMA'd unit because there are fewer things that can go wrong in shipping and otherwise. If you threw a projector against the wall, the DLP is more likely to still be functioning properly even though it has a color wheel (which these days actually have pretty high tolerances for vibration and knocks).

I agree, people gripe about customer service from all of these companies.
I also agree DLP in its simplest form is bullet proof, if designed properly.
My Benq w1000 has been rock solid with 1300 plus hours of operation.

I'm a very meticulous person when it comes to the condition of equipment.
My audiophile side leaks over to the videophile side sometimes. The techs should be more careful with the covers of these units while making repairs.
My issues may not bother most, I'm just very picky about such things.
I'm still awed by the beautiful image this unit throws. However, the experience with customer service has left a bad taste in my mouth.
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post #2976 of 4201
2/16/12 at 7:40pm
When your first problem occurred, did you make contact with JVC through the dealer you purchased the PJ from, or did you contact them directly? A good retailer going to bat for you can often resolve problems.

Also, from your recent posts I can't tell whether you have the X30 or RS45. Does anyone know if JVC Service is the same for both machines? I'm only asking because the RS45 is marketed by their Pro division.
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post #2977 of 4201
2/16/12 at 7:45pm
Quote:
Originally Posted by fleaman View Post

Besides QC differences between units, I would suspect the throw and/or size of screen might have an affect on the visibility of the lens memory accuracy? Perhaps even the lens shift position?

agreed, definitively a possibility. others hadnt commented on their specific setup when they made lens memory comments so i didnt either. but in case it helps, i am basically at min throw ratio when zoomed into 2.35ish or about 1.87 when at 16x9. my lens is at the top of the screen border, ie about 50% off vertically from center.

i measured with a ruler and was within an inch each time (generally <0.5"). i dont think screen material would have a visible impact particularly when measuring. took about 15 seconds to move from one memory to the other. i have not done any firmware upgrades.
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post #2978 of 4201
2/17/12 at 3:13am
I think the latest firmware has made hte lens memory more accurate, but I get a bit of vertical drift as the projector warms up.
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post #2979 of 4201
2/17/12 at 6:51pm
I would agree that the JVC service is the worst I've experienced from an electronics manufacturer.

My original RS45 3D mode didn't function. I reported this to my dealer, who is certainly part of my problem, on Dec 23rd. Didn't expect any action over the holidays and didn't get any. Finally got authorized to get a replacement unit (supposedly) so sent in my PJ Jan 25th - over a month later. For some reason it still took another two weeks to finally get replacement shipped, and my idiot dealer accidently shipped it to someone else on the East Coast (I live on the West coast.) So now I wait past my 4th holiday weekend either without a project or a fully working one.

When I owned an Epson 800 before, my first one had bad panel alignment. After a 20 minute phone call and 2-3 days wait they cross-shipped me a new one and paid for shipping both ways.

I certainly will never use my current dealer again nor will likely go back to JVC for my next projector.
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post #2980 of 4201
2/17/12 at 7:49pm
Quote:
Originally Posted by nightfly85 View Post

I would agree that the JVC service is the worst I've experienced from an electronics manufacturer.

My original RS45 3D mode didn't function. I reported this to my dealer, who is certainly part of my problem, on Dec 23rd. Didn't expect any action over the holidays and didn't get any. Finally got authorized to get a replacement unit (supposedly) so sent in my PJ Jan 25th - over a month later. For some reason it still took another two weeks to finally get replacement shipped, and my idiot dealer accidently shipped it to someone else on the East Coast (I live on the West coast.) So now I wait past my 4th holiday weekend either without a project or a fully working one.

When I owned an Epson 800 before, my first one had bad panel alignment. After a 20 minute phone call and 2-3 days wait they cross-shipped me a new one and paid for shipping both ways.

I certainly will never use my current dealer again nor will likely go back to JVC for my next projector.

Yes, your dealer deserves a slap in the face for shipping out your unit incorrectly. I suspect they didn't put any urgency in their request to JVC for a replacement, either. We live and learn about retailers and that's a good reason to buy from AVS. I've purchased 2 projectors from them and they have always taken care of me.

Based upon your comments regarding the dealer (care to share the name?), you may be a bit harsh on JVC Service. Mind you, I'm not defending them, either. I was a Video Buyer for a small retail store and dealt directly with JVC and JVC service. I could tell you stories... But here's the deal: many of the parent companies of large Japanese electronics distributors honestly believe that 90% of "repair" problems are the result of the Consumer failing to read the owner's manual! Don't bite my head off for saying this. I was told this directly by a senior VP at Mitsubishi some years ago. Whether they are accurate in their description is another matter. All I'm saying is that in these large companies, the title "Service Manager" does not rank highly in the corporate structure.

Now, back to your problem. In my humble opinion, it is the Retailers responsibility to handle returns and repairs and to act on your behalf. From your description, the Retailer let you down a lot more than JVC Service & Engineering.

I hope you are happy with the replacement projector and hope you have no further problems. (Now, who was that Retailer?).
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post #2981 of 4201
2/18/12 at 4:01am
My 3d mode worked twice but now i just get a yellow HDMI 1 appearing and disappearing like its trying to get sync on the source . I'm going to try and do the firmware update tomorrow and see if that fixes it.
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post #2982 of 4201
2/18/12 at 4:32am
Quote:
Originally Posted by DLP92SUCAZ View Post

My 3d mode worked twice but now i just get a yellow HDMI 1 appearing and disappearing like its trying to get sync on the source . I'm going to try and do the firmware update tomorrow and see if that fixes it.

It is possible that in your case it could be that the projector is not seeing the 3D source. I would check your HDMI cable and the settings on your Blu-Ray player.
You might also try using a short HDMI cable and place your Blu-Ray player next to the projector to check if that is the problem. I just had an issue with the JVC 3D emitter which is not working. I am waiting for a replacement. I also have the Monster glasses with their emitter which is working so I am not in that big of a rush.
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post #2983 of 4201
2/18/12 at 4:38am
Quote:
Originally Posted by rwestley View Post

It is possible that in your case it could be that the projector is not seeing the 3D source. I would check your HDMI cable and the settings on your Blu-Ray player.
You might also try using a short HDMI cable and place your Blu-Ray player next to the projector to check if that is the problem. I just had an issue with the JVC 3D emitter which is not working. I am waiting for a replacement. I also have the Monster glasses with their emitter which is working so I am not in that big of a rush.

My PS3 sees that its a 3d display and worked perfect twice but now wont work no matter what i do just keeps trying to sync. I will say tho I just LOVE the 2D image this thing throws on my 120" 2.35 so I can be patient
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post #2984 of 4201
2/18/12 at 7:37am
Quote:
Originally Posted by mattmarsden View Post

I think the latest firmware has made hte lens memory more accurate, but I get a bit of vertical drift as the projector warms up.

Can anyone else comment on this? This would get me to do the FW update if true since my 45 is rarely dead on using lens memory. It is always only slightly off, but any improvement would be great.
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post #2985 of 4201
2/18/12 at 9:31am
Quote:
Originally Posted by Toe View Post

Can anyone else comment on this? This would get me to do the FW update if true since my 45 is rarely dead on using lens memory. It is always only slightly off, but any improvement would be great.

I was told at the JVC booth at CES that there is an improvement in the lens memory functions with the new firmware. This was the major improvement mentioned when I asked what would be included in the update. I got this answer from two different people.
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post #2986 of 4201
2/18/12 at 9:42am
Quote:
Originally Posted by rwestley View Post

I was told at the JVC booth at CES that there is an improvement in the lens memory functions with the new firmware. This was the major improvement mentioned when I asked what would be included in the update. I got this answer from two different people.

That is great to hear! This gives me good reason to go through the update hassle.
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post #2987 of 4201
2/18/12 at 10:24am
Quote:
Originally Posted by Toe View Post

That is great to hear! This gives me good reason to go through the update hassle.

The update was not that bad once I got the settings right in my laptop. It took about 20 minutes. The JVC people told me to unplug the HDMI cable and the 3d emitter (if you have one) during the firmware update.
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post #2988 of 4201
2/18/12 at 12:35pm
Quote:
Originally Posted by rwestley View Post

The update was not that bad once I got the settings right in my laptop. It took about 20 minutes. The JVC people told me to unplug the HDMI cable and the 3d emitter (if you have one) during the firmware update.

Greetings,

Absolutely. I have always disconnected the HDMI cable from my projectir's while performing FW updates.

Quote:


That is great to hear! This gives me good reason to go through the update hassle.

Todd, report back once you have done yours. I haven't yet and want to ensure that there are no compatibility issues between the new FW and my Onkyo AVP.

The 1.5 update on the RS50 created an issue with the Onkyo OSD setup menu.

Regards,
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post #2989 of 4201
2/18/12 at 3:05pm
Quote:
Originally Posted by rwestley View Post

It is possible that in your case it could be that the projector is not seeing the 3D source.

I have had a similar issue with Samsung 3D bluray players where certain discs would not play in 3D, hence it would not recognize the projector was 3D capable and send the correct signal.

Oddly enough, for me the solution was to switch discs (a different title), then once it picks up 3D on the new disc, switch the disc back to the one I was trying to play and then it magically worked (even though at first it didn't). I assume some firmware bugs causing the player to be stuck in 2D mode from "disk associative BD player memory", but that is what worked for me when it happens. Switching discs back and forth between two separate 3D titles was the only thing that worked, because I tried everything else (PJ on/off, BDP on/off, new cable, disc eject re-insert, etc...).
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post #2990 of 4201
2/18/12 at 3:11pm
Quote:
Originally Posted by Ralph Potts View Post

Greetings,

Absolutely. I have always disconnected the HDMI cable from my projectir's while performing FW updates.



Todd, report back once you have done yours. I haven't yet and want to ensure that there are no compatibility issues between the new FW and my Onkyo AVP.

The 1.5 update on the RS50 created an issue with the Onkyo OSD setup menu.

Regards,

You got it. I am not sure when I will get to this since I have to drag my desktop downstairs, but I will report back when I do.

rwestley, thanks for the tips. I will make sure to unplug both.
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post #2991 of 4201
2/19/12 at 7:17pm
Forgive me if this has been discussed, but has anybody experienced their RS45 freezing, forcing a restart....only to have it freeze again? This is a brand new RS45 (3 weeks).
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post #2992 of 4201
2/19/12 at 10:37pm
Quote:
Originally Posted by BrolicBeast View Post

Forgive me if this has been discussed, but has anybody experienced their RS45 freezing, forcing a restart....only to have it freeze again? This is a brand new RS45 (3 weeks).

Pack it up and send it back to your dealer or the last resort, to the JVC repair center.
You'll find my rant one page back. Sorry brother, mine had just over 4 weeks of use, when it did the same thing.

It works like a champ now! I still get pissed when I think about it though. lol
From the repair bill it's a bad processor board. Apparently JVC sent out quite a few duds recently.
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post #2993 of 4201
2/20/12 at 7:52am
Duds? Would not say that many considering the amount they sold. Following the forms of all jvc competitors I would say the competition has just as many issues if not more.
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post #2994 of 4201
2/20/12 at 12:41pm
Quote:
Originally Posted by johnifehr View Post

Duds? Would not say that many considering the amount they sold. Following the forms of all jvc competitors I would say the competition has just as many issues if not more.

Don't take it personal John. lol
I was speaking of all the fellows now having issues. All of them being the same exact problem. Don't get too confident. Yours could do the same thing at anytime. There's clearly something wrong with the processor board installed in more than just a few of these. Look at the number of owners posting the same problem in this thread. There are most definitely some duds floating around.
I'm back to enjoying mine now, but if people continue to post the same issue. JVC will need to do a recall.
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post #2995 of 4201
2/20/12 at 4:39pm
My unit is fine at 200 hours, although does have some lamp dimming, but to me it appears I will probably get 1000 hours out of the lamp before it dims too far. Of course I can't really say it will last that long, but that estimate I am basing it on the speed the lamp is dimming. I went from about -15 IRIS closed at 0 hours to now at 200 hours I'm using -8 to -12 depending on my mood of how bright I want to watch something.

I have had (1) soft lockup which I was able to get out of by switching sources on the remote multiple times, then it came back. I have had (0) real / hard lockups, and (0) issues in general, everything is great except the lamp life, and even then it's certainly not alarmingly terrible. Hence the dimming is not the worst I've seen a projector DIM, but it is in the lower of the averages.

So just as a reminder to people with the freeze up issues, make sure:

1) Before unplugging from the wall, try 5 minutes of fiddling with the remote, pull the emitter out, unplug the HDMI cables, as some of this stuff may bring the projector back to life and indicate it was only a software lockup.

2) If you have (1) hard lockup, I would never use another HDMI switch again, because you just never know.

3) Make sure to ALWAYS run these expensive projectors on line conditioned UPS w/ AVR, I use CyberPower UPS's for about $100 to $200 depending on how big of one you get. I have a 900watt one and it has saved me more than a few times.
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post #2996 of 4201
2/20/12 at 5:53pm
Quote:
Originally Posted by coderguy View Post

My unit is fine at 200 hours, although does have some lamp dimming, but to me it appears I will probably get 1000 hours out of the lamp before it dims too far. Of course I can't really say it will last that long, but that estimate I am basing it on the speed the lamp is dimming. I went from about -15 IRIS closed at 0 hours to now at 200 hours I'm using -8 to -12 depending on my mood of how bright I want to watch something.

I have had (1) soft lockup which I was able to get out of by switching sources on the remote multiple times, then it came back. I have had (0) real / hard lockups, and (0) issues in general, everything is great except the lamp life, and even then it's certainly not alarmingly terrible. Hence the dimming is not the worst I've seen a projector DIM, but it is in the lower of the averages.

So just as a reminder to people with the freeze up issues, make sure:

1) Before unplugging from the wall, try 5 minutes of fiddling with the remote, pull the emitter out, unplug the HDMI cables, as some of this stuff may bring the projector back to life and indicate it was only a software lockup.

2) If you have (1) hard lockup, I would never use another HDMI switch again, because you just never know.

3) Make sure to ALWAYS run these expensive projectors on line conditioned UPS w/ AVR, I use CyberPower UPS's for about $100 to $200 depending on how big of one you get. I have a 900watt one and it has saved me more than a few times.

Count yourself lucky for the moment. You'll know when you get the kind of lockups some are having. Because none of those suggestions will fix the issue. The only way to turn off the projector will be to unplug it unfortunately.

I use my projector directly to the source, no switches or AVRs in between.
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post #2997 of 4201
2/20/12 at 5:55pm
Yah, you had a bad unit, no doubt, I don't expect to see those kind of lockups, I think I got a good unit.
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post #2998 of 4201
2/20/12 at 5:57pm
Quote:
Originally Posted by coderguy View Post

Yah, you had a bad unit, no doubt, I don't expect to see those kind of lockups, I think I got a good unit.

Yeah I had a good one to, up till 200 hours or so. No lockups at all. When and if it happens..it will be without warning.
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post #2999 of 4201
2/21/12 at 9:12am
At less than 40 hours my RS45 started locking up. Right now it is in transit to JVC service in Long Beach, CA. I wonder how many people are having this problem? Whatever it is I sure hope JVC has a reliable and permanent remedy.
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post #3000 of 4201
2/21/12 at 10:05am
Quote:
Originally Posted by Joesyah View Post


Pack it up and send it back to your dealer or the last resort, to the JVC repair center.
You'll find my rant one page back. Sorry brother, mine had just over 4 weeks of use, when it did the same thing.

It works like a champ now! I still get pissed when I think about it though. lol
From the repair bill it's a bad processor board. Apparently JVC sent out quite a few duds recently.

Hey man, thanks for the input....I saw your situation and totally identified with it.....but....

As it turns out, it was my lumagen video processor that was overheating. the overheating was causing the lock-ups on the lumagen side....once i removed it from the signal path, all was fine. I allowed it to cool down and I placed it on top of a cool surface and all was well for about 15 hours of straight use yesterday. also, the rs45 was able to turn off and on....and when it tuirned back on, the same picture would still be displayed (further implicating the lumagen.)

The moral here is: keep your external video processors cool!
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