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Emotiva, BEWARE of emotiva / issue resolved - Page 2  

post #31 of 547
Quote:
Originally Posted by Elmo C View Post

I call total BS, we have heard your side of a story.How could people on this site know anything about your transaction? How could they possibly know all the things that have transpired? Why does Emotiva have multitudes that confirm they are a company that dates about satisfaction, like them or not?I find crazy that someone can post anything and you'll always have people that go for it.

I have No doubt if this story was legit you would be taken care of, furthermore they have lived up to the agreement, correct?

Moe,

Of course you would call BS on this as you are AVS' resident Emotiva fanboy. How much do you know about this transaction? Do you know what transpired? What agreement did Emotiva live up to? I know this post with questions to you is a total waste of time. As per your normal routine you post some off the wall comments and disappear till the next pro Emotiva rant.

Bill
post #32 of 547
Thread Starter 
Damn, i totally forget about this thread and i have to say emotiva sorta came through ( i don't know if this thread had something to do with it).

I ended up bringing my two ert 8,3's and my xpa 5 to a specialist audio builder. ( the producer of the somewhat awesome cantara line of speakers , Karel Herteleer in Genk, Belgium. He had quickly figured out that some resistors in the crossover of the speakers had been fried (i don't remember wich ones, but i did mail it to matt at emotiva). These broken resistors also damaged two of the internal amp modules of the xpa 5, by apparently feeding back some distorted signals to the amps. Emotiva ended up sending me 2 more ampmodules for the xpa 5 and even 4 midrange drivers compeltely free of charge. The speakers itself i had repaired by Karel himself, he said the original resistors in the crossover didn't really make sence when he compared to the other used components, and he was pretty sure it was a manufacturer mistake. He told me these resisors did not have the capacity to handle more then 200 watt of input power, while the ERT 8,3 are reported to handle 500 watts. He changed them with some heavy duty resistors, ( as i was bi amping), good to take on 700 watts, and on his recommendation he also changed some capacitors. They can now easily handle all the power i can send to them, play seriously loud and it seems the soundstaging has been improved due to the crossover updates.

All i can say is that in the end, Emotiva wanted to help, and did help, but in all honesty, most people wouldn't have the audio contacts i have ofcourse. I now have to say that emotiva products do deliver, when they are built the way they are supposed to be built , but for now i just cannot recommend anyone outside the us to buy it, should u have a problem. Their service outside US is pretty much non existing, but i also believe them when they say they are working on it. In this case i do believe their Chinese contractor who builds their products probably made a mistake with the ERT 8,3 without their knowing it.

I am now a happy user and have integrated them in my home cinema system.

For two channel audio i'm waiting for the new Cantara Liskam speaker that Herteleer Belgium should have ready by the end of this year. Be sure to check this speaker line out, this guy is a true fanatic.

grtz
post #33 of 547
Personally I have not dealt with Emotiva, but can definitely say that there are some pitfalls when buying from some ID companies in the US if one is an overseas customer. Just like you I am currently trying to get Mark Seaton to address my problem with one of his SubMersive Sub since 6 weeks but have hit a brick wall with Mark not responding to my emails. The best customer service I ever had was from Parasound and SVS even though I am in Oz they were quick to respond. I am glad that Emotvia have come through for you.
post #34 of 547
For smaller companies in the US it is relatively troublesome to support non-US customers due to custom duties, high transportation cost and the inability to have the customer send in the faulty product.
Thus they can´t handle any upcoming problems with their usual routine.
This holds especially true for those large and heavy Seaton subs, which consist of only a few but expensive parts. Thus any non-US support gets very expensive (and uncontrollable) for manufacturers like Seaton, which don't have the luxury of local offices (or importers) in Europe, like many of the bigger companies have. Because their pricing structure is directed to the US-customer (they sell direct) they usually don't even have the "reserves" built in to deal with such problems, especially within the warranty period.
Some like Emotiva, try to evade those higher costs (partially) by just sending parts to those non-US customers effected.
Emotiva was even considering to open a new office in Europe, Amsterdam (?), for European customers, to increase sales and service those non-US customers, but the ailing economy probably hindered them due to cost considerations.

This has to be taken into account for ordering from outside the US and is one of the major risks for such a deal, i am afraid.
Edited by gurkey - 11/14/12 at 1:49am
post #35 of 547
Just an update. Mark has come through and we have reached an agreement.
post #36 of 547
Thread Starter 
Quote:
Originally Posted by rockydj View Post

Just an update. Mark has come through and we have reached an agreement.

what was your problem with the seaton ? please let me know how it sounds when everything is working ? I've been looking at his line for quite a while.
post #37 of 547
I'm new to this forum. I've been reading about the Emotiva XPR amps, and they seem quite remarkable. I have been reading various forums this afternoon, and came across this person named Mark Schifter. My question: is Mark Schifter associated with Emotiva Electronics? TIA
post #38 of 547
Quote:
Originally Posted by kps88user View Post

I'm new to this forum. I've been reading about the Emotiva XPR amps, and they seem quite remarkable. I have been reading various forums this afternoon, and came across this person named Mark Schifter. My question: is Mark Schifter associated with Emotiva Electronics? TIA

I don't think so. You can go to the Emotiva forums and ask Dan if he is still friends with him. I'm gonna assume he no longer is. I was reading another forum about Schifter that said his fees after pleading guilty to 15 counts of theft was only $431. With a slap-on-the-wrist like that, expect this guy to continue ripping off more folks.

I'm an hour from Emotiva HQ and they occupy two fairly-large buildings in an industrial park. They sponsor a weekend of fun, A/V education/demos, and, of course, A/V sales, called EmoFest, at their HQ. Not many companies open their doors to the general public like that. These are folks that are passionate about A/V gear that you can actually meet, shake hands with, and personally ask questions about their gear/demos. The Emotiva stuff I have might not be the very best you can get but it IS the very best you can get for the price.

I'm running an XPR-5 paired with a Denon AVR-5308ci w/ upgrade and a pair of Definitive Technology BP7000SC in a 11.2 setup.
post #39 of 547
Quote:
Originally Posted by kps88user View Post

I'm new to this forum. I've been reading about the Emotiva XPR amps, and they seem quite remarkable. I have been reading various forums this afternoon, and came across this person named Mark Schifter. My question: is Mark Schifter associated with Emotiva Electronics? TIA

Mark Schifter (known as "Shifty" wink.gif) at one time owned av123. When Emotiva first started out av123 was selling Emotiva gear. That relationship ended a long time ago when Emotiva broke away from av123 and went ID direct. Whatever issues one might have with Emotiva they are a respectable company and have never done any type of dealings that ole' "Shifty" has done. Of course av123 is no longer and hopefully "Shiftty" will never sell any AV gear ever again. A quick search will reveal how low "Shifty" and av123 went before they went out of business rolleyes.gif.

Bill
post #40 of 547
Quote:
Originally Posted by Bill Mac View Post

Mark Schifter (known as "Shifty" wink.gif) at one time owned av123. When Emotiva first started out av123 was selling Emotiva gear. That relationship ended a long time ago when Emotiva broke away from av123 and went ID direct. Whatever issues one might have with Emotiva they are a respectable company and have never done any type of dealings that ole' "Shifty" has done. Of course av123 is no longer and hopefully "Shiftty" will never sell any AV gear ever again. A quick search will reveal how low "Shifty" and av123 went before they went out of business rolleyes.gif.
Bill

Shifty:D Gawd he used make me gag when he would reply to threads at 123.

"I love you man" "Hugs and Kisses" Mark and people sucked it up...

Ahhh HT memories......

Rick
post #41 of 547
Quote:
Originally Posted by Theresa View Post

I don't think that there are many Emotiva "fanboys" in this forum, they tend to congregate at the Emotiva Lounge. I have three Emo amps that don't hiss, and don't hum. The UMC-1 is a disaster. I have no need for Emo fans, but do enjoy the company of those who enjoy their Emo amps or their Onkyo pre-pros. I think that Emo's CS must have deteriorated and isn't as great as some remember it.

 

Interesting, I was thinking and try the XPR1 and sell my Classé CA-M600! Hum maybe not after reading this!

post #42 of 547
Quote:
Originally Posted by wse View Post

Interesting, I was thinking and try the XPR1 and sell my Classé CA-M600! Hum maybe not after reading this!

Didn't mean to frighten away anyone from buying Emotiva amps. I have three and they have been very reliable and as I said, don't hum or hiss.

p.s. that is a very old post. There have been very few posts re. Emotiva's customer service being a problem since that post.
post #43 of 547
Quote:
Originally Posted by wse View Post

Quote:
Originally Posted by Theresa View Post

I don't think that there are many Emotiva "fanboys" in this forum, they tend to congregate at the Emotiva Lounge. I have three Emo amps that don't hiss, and don't hum. The UMC-1 is a disaster. I have no need for Emo fans, but do enjoy the company of those who enjoy their Emo amps or their Onkyo pre-pros. I think that Emo's CS must have deteriorated and isn't as great as some remember it.

Interesting, I was thinking and try the XPR1 and sell my Classé CA-M600! Hum maybe not after reading this!

I personally got off the phone with them 15 minutes ago. & again they are nice polite & helpfull folks.
I believe the products are solid & I'm waiting for my pre next week.

Keep reading & you? may come to a different conclusion?
post #44 of 547
I own two UPA-1 amps, an XPA-5 amp, USP-1 2 channel preamp, an X-Ref 10 sub, an XDA-2 DAC, an A-100 mini-x amp, with an XSP 2 channel preamp due to ship shortly.

Never had any issues with any of their products.

I've always found their sales and customer service helpful and their tech support solid.

Every company makes mistakes but I have found Emotiva to be well- intentioned and anxious to please.

They get the ultimate compliment from me - I have bought and will continue to buy their proucts.
post #45 of 547
Any company selling one or more products is going to have complaints eventually.

I have several Emotiva amps and have friends with several more, never any issues. I have always found them to be courteous and quick in response to any inquiries.
post #46 of 547
I too own several Emotiva amps, 5 to be exact.
I had a complaint once, and they were very helpful after getting all the needed details.
Looking inside those units I believe, that there is a lot of value (and weight rolleyes.gif) for the money paid and considering the competition.
Once in an while some problems will show up in any product manufactured, low cost or expensive, it doesn't really matter.
There never is anything "perfect", but as long as it gets solved...
Edited by gurkey - 2/14/13 at 1:11pm
post #47 of 547
post #48 of 547
Quote:
Originally Posted by AVNut57 View Post

Quote:
Originally Posted by wse View Post

Quote:
Originally Posted by Theresa View Post

I don't think that there are many Emotiva "fanboys" in this forum, they tend to congregate at the Emotiva Lounge. I have three Emo amps that don't hiss, and don't hum. The UMC-1 is a disaster. I have no need for Emo fans, but do enjoy the company of those who enjoy their Emo amps or their Onkyo pre-pros. I think that Emo's CS must have deteriorated and isn't as great as some remember it.

Interesting, I was thinking and try the XPR1 and sell my Classé CA-M600! Hum maybe not after reading this!

I personally got off the phone with them 15 minutes ago. & again they are nice polite & helpfull folks.
I believe the products are solid & I'm waiting for my pre next week.

Keep reading & you? may come to a different conclusion?

I just finished about4 hrs of listening to the XDA-2 Digital pre-amp.
It's quite a bit better than my Denon or Sound streemer ll, easy to set up,
Very formidable remote that makes very fine adjustments, using it with a super cheap DVD player, & because of the DAC in the pre,
it sounds better than my expensive Cal tercet cd. I really only care about the quality of the sound!
It's a well balanced sound with higher dynamics better bass, & clear Vocals & highs than are not Bright!! Just revealing
I can't comment on soundstage & more complex issues, it just sounds Accurate to me, without being bright .
Did I mention they are very affordable!! LOL.
post #49 of 547
wow i just ordered 2 amps, they show up on friday now im scared i hope they work
post #50 of 547
Quote:
Originally Posted by Metalbender View Post wow i just ordered 2 amps, they show up on friday now im scared i hope they work

So how are they?

post #51 of 547
Quote:
Originally Posted by Theresa View Post

Didn't mean to frighten away anyone from buying Emotiva amps. I have three and they have been very reliable and as I said, don't hum or hiss.

p.s. that is a very old post. There have been very few posts re. Emotiva's customer service being a problem since that post.

Theresa,

There is still lots of issues at Emotiva with CS, non-US shipments not being tested as stated and major issues with firmware on their non-amp products (can you see the UMC200 bugs and the f/w promises...lol). The Emo blue fans defend everything and regardless of the issue it is always anyone but Emotiva's fault. They promise and under deliver (UMC-1, UMC-1 3D video module, the f/w update promised in Nov 2011 etc.) or promise and years later still haven't delivered (XMC-1). They let their blue team delete posts of those that bring up legitimate complaints and issues and get rid of them from their litte love fest forum.

If they would stick to amps there would be less problems, but based on the attitude problems would still exist.. Their blue team keeps the fans onboard and steam rolls the newbies with rah rah rah.

Maybe if Emotiva actually hired a full time professional marketing firm, took over their forums and ran it like a business (get rid of the blue mods), and stood up to be counted when problems arise they would get a better repotation amongst those that have had legitimate problems.

You will notice that Emotiva does not handle their non-continental customers support issues very well. The blue team screams at these people telling them "...just call them!" without understanding time zones and costs for LD and being put on hold, hung up on and so on. I am in the US and when I was off continent and had issues dealing with Emotiva was a joke. The equipment I purchased was not tested as they state on their web-site either. It was picked up less than three hours after I ordered, which means it was not tested.

Just my $0.02 worth...
post #52 of 547
While not disagreeing with your post in general, I must note that they could have had tested amps ready to go; the delay time from order to shipping is not an indicator of build and test time.

I have a number of their amps and a couple of other components (accessory). I have not had problems personally, and customer support via email has always been good, but I am not overseas. I have a friend who is very happy with his analog preamp, and of course the speakers and components other than the pre/pros seem to be OK. I expect some failures from any product lline, natch. I am curious, do not really know, is it mainly the pre/pros that have been such a huge issue for Emotiva? Those are what seem to generate the most concern.

I hate to see any company dragged down; customer support, particularly for overseas customers, can be a challenge for smaller companies. Heck, it's a lot of work for big companies! (Agilent went through some serious support issues for a while.) Not excusing, explaining.
post #53 of 547
Being an overseas (European) customer of Emotiva myself let me state my opinion on this issue:
- it is legitimate to have a moderated forum at Emotiva, because it is a private, company based forum. There are lots of other forums around where you may speak up if you want to (like here)
- no one ever said, that Emotiva is perfect, it is a well received brand of lower cost audio equipment of - in my opinion - rather high SQ. It has its weaknesses, like many other companies do.
- their overseas support is lacking due to the fact, that there is no Emotiva outlet outside the states making it very difficult to supply adequate support to foreign customers. You have to deal with them by e-mail, not phone, if you are living in a different time zone. This worked quite well on my side, even if it caused some delay.
With this in mind it has been no effort on my side, to deal with them even if some rather minor problems (transformer humming, delivery lost) where showing up.
Edited by gurkey - 3/11/13 at 2:03am
post #54 of 547
Quote:
Originally Posted by wse View Post

So how are they?

it will be a couple of weeks before I even hook them up. I am almost done with my home remodel
post #55 of 547
Ive had one of their amps and now own their XDA-2 and their Xsp-1. Great sounding and great value. But my first XSP-1 had issues (non functioning crossover settings) but they sent a replacement and it worked great.

I know their electronics are built in China but they still provide huge quality for close to,dirt cheap prices!
post #56 of 547
Ive had one of their amps and now own their XDA-2 and their Xsp-1. Great sounding and great value. But my first XSP-1 had issues (non functioning crossover settings) but they sent a replacement and it worked great.

I know their electronics are built in China but they still provide huge quality for close to,dirt cheap prices!
post #57 of 547
Quote:
Originally Posted by b4z View Post

Interesting that they accused you of abuse with the speakers then when you told them that it was the cover on the crossover that was rattling, they didn't back off of their abuse claim.

Sounds to me like they don't want to pay for the shipping back to the US then again to the Netherlands.

Manufacturer's need to own up when they make a mistake.

They've got in their mind that you used the equipment improperly and are unwilling to let it go.

My guess is that the shipping costs to have the amp looked at will negate any profit they would have made and are trying to cut their losses.


Also you would get a better response if your thread title was less condemning of the company.

emo states clearly for international customers .. you have to pay for shipping.. for the return.. and the return back etc..
post #58 of 547
Quote:
Originally Posted by deltadube View Post

emo states clearly for international customers .. you have to pay for shipping.. for the return.. and the return back etc..

At ease. We know you just got an Emotiva. Your response is 16 months late. Some will think you are a fan boy.
post #59 of 547
Quote:
Originally Posted by MUDCAT45 View Post

Quote:
Originally Posted by deltadube View Post

emo states clearly for international customers .. you have to pay for shipping.. for the return.. and the return back etc..

At ease. We know you just got an Emotiva. Your response is 16 months late. Some will think you are a fan boy.

its working great too...

biggrin.gifbiggrin.gifbiggrin.gif
post #60 of 547
Quote:
Originally Posted by deltadube View Postits working great too...biggrin.gifbiggrin.gifbiggrin.gif

So good!!!

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