I have spoken to Vizio today and previously about a problem I have observed with a TV I bought last December. The VIZIO logo will flash from white to yellow for about 2 minutes while it resets itself. VIZIO customer service says this was designed into the TV to prevent overheating and to also resolve any Internet issues with the VIA Applications. I observed this phenomenon with my TV a couple of weeks after purchasing it last December 2010. I have a two year warranty with the TV and don't like the fact that it's frustrating to have this happen. In addition, it's embarrassing when you have some friends over and the TV wants to take a nap.
I told the service manager that I wanted in writing that the TV is performing to specifications as my TV will do this about once every week, but some people are observing this behavior on a more frequent basis as noted on the Costco feedback forum. He mentioned that he would email me a paragraph or two stating that the TV is performing as the engineers have designed.
He also mentioned that the frequency of the "resets" is too often for most customers and that VIZIO is expecting to release a firmware update to resolve this problem. I mentioned that should this firmware update not resolve my problem then I am going to ask for a comparable TV from VIZIO as I will not accept another of the same model as they have thousands of users that are complaining of the same problem.
If any other users of this TV are having the same problem, I would let VIZIO know so they can get a good picture as to the scope of the problem. Below is a video I found on YouTube showing the problem. The TV will do nothing but blink the logo on and off for 90 seconds to 2 minutes and then turn back on.
http://www.youtube.com/watch?v=vn5JIt8rHUg
I told the service manager that I wanted in writing that the TV is performing to specifications as my TV will do this about once every week, but some people are observing this behavior on a more frequent basis as noted on the Costco feedback forum. He mentioned that he would email me a paragraph or two stating that the TV is performing as the engineers have designed.
He also mentioned that the frequency of the "resets" is too often for most customers and that VIZIO is expecting to release a firmware update to resolve this problem. I mentioned that should this firmware update not resolve my problem then I am going to ask for a comparable TV from VIZIO as I will not accept another of the same model as they have thousands of users that are complaining of the same problem.
If any other users of this TV are having the same problem, I would let VIZIO know so they can get a good picture as to the scope of the problem. Below is a video I found on YouTube showing the problem. The TV will do nothing but blink the logo on and off for 90 seconds to 2 minutes and then turn back on.
http://www.youtube.com/watch?v=vn5JIt8rHUg
