I had the latest Narnia film here at home. I watched it about a week ago (enjoyed it very much) and then had set it aside to ship back. Right around the same time, the next disc - Pirates of the Caribbean - arrived, so I had both here. Well, as it turns out, although I had intended to send back Narnia and keep Pirates here to watch next, I mistakenly sent back Pirates and realized that I still had Narnia. So this meant 1) I didn't get a chance to see Pirates, and 2) I was likely going to end up paying a late charge for Narnia being returned after the due date.
I noticed that I had received one of their automatic emails asking if Pirates had arrived yet. I explained to them the situation and simply asked if I could have an extension on the Narnia film due to my error. They emailed me back very promptly and stated that they would not only be happy to extend the return date for Narnia, but they were also going to send me another copy of Pirates at no charge just so that I could see the movie that I missed out on.
Now obviously they didn't have to do this, because it was my own fault. The fact that they did really resonated with me, and I very much appreciate a company that takes care of its members in such a manner. I just wanted to share this story with you guys, cause I know there are not a lot of sources for 3D blurays, and I have seen others asking about the options that exist.
You can rent from these fine folks with confidence...I'm looking forward to my next rental(s) with them