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Official Epson PowerLite Home Cinema 5010 / 6010 thread - Page 104

post #3091 of 3326
Might be related to the "smearing" that can occur with these pj's, due to the alignment software? My left side blue does it some. http://www.avsforum.com/t/1449027/epson-5020ub-owners-thread/750#post_23471072 About all you can do is get it as close as you can, as perfect alignment on a 3 lcd is almost impossible.

Also see the links in the first post in this thread regarding, the "pixel width" theory using the lcd alignment.
post #3092 of 3326
Great, thanks for your help with this jnabq.
post #3093 of 3326
I've just recently been noticing the long delay of start-up. I read back 20 pages or so and I'm not the only one. The last 3 or 4 times I turned it on it took forever to open the shutter and the blue screen with EPSON on it to come up. I called the Epson customer service line about an hour ago and he had me turn it off and disconnect my receiver then turn it back on. This time it came up a little faster, so he said there was something wrong with my receiver not the projector. I told him there's nothing wrong with my receiver; its not even a year old and he said they wont do anything about it because its not the projector. My projector is a little over a year old and only has about 350 hrs because I never watch it and I do have the original version 101. I have Windows 7 so I never updated. What do you guys think I should do.
post #3094 of 3326
great info, it might be appropriate to have this thread include this model also.thanks for your sharing21.gif
post #3095 of 3326
Quote:
Originally Posted by wickedg8gt View Post

I've just recently been noticing the long delay of start-up. I read back 20 pages or so and I'm not the only one. The last 3 or 4 times I turned it on it took forever to open the shutter and the blue screen with EPSON on it to come up. I called the Epson customer service line about an hour ago and he had me turn it off and disconnect my receiver then turn it back on. This time it came up a little faster, so he said there was something wrong with my receiver not the projector. I told him there's nothing wrong with my receiver; its not even a year old and he said they wont do anything about it because its not the projector. My projector is a little over a year old and only has about 350 hrs because I never watch it and I do have the original version 101. I have Windows 7 so I never updated. What do you guys think I should do.


I have the 5010 (101 firmware) I also have had the same problem. Mine has about 750 hrs. (watch once or twice a week) and it has happened 10 times or so. I have 7 months left on warranty + another year with Visa I'm not going to worry about it till it goes completely out.

mark
post #3096 of 3326
Quote:
Originally Posted by wickedg8gt View Post

I've just recently been noticing the long delay of start-up. I read back 20 pages or so and I'm not the only one. The last 3 or 4 times I turned it on it took forever to open the shutter and the blue screen with EPSON on it to come up. I called the Epson customer service line about an hour ago and he had me turn it off and disconnect my receiver then turn it back on. This time it came up a little faster, so he said there was something wrong with my receiver not the projector. I told him there's nothing wrong with my receiver; its not even a year old and he said they wont do anything about it because its not the projector. My projector is a little over a year old and only has about 350 hrs because I never watch it and I do have the original version 101. I have Windows 7 so I never updated. What do you guys think I should do.
Quote:
Originally Posted by sparky7 View Post

I have the 5010 (101 firmware) I also have had the same problem. Mine has about 750 hrs. (watch once or twice a week) and it has happened 10 times or so. I have 7 months left on warranty + another year with Visa I'm not going to worry about it till it goes completely out.

mark

Does the unit go into a high fan cycle with persistent flashing blue light before the lamp eventually powers on? I also have the same problem and have mentioned it in previous posts. Some on the forum think it might be due to a narrow window of operational temperature limits, automatically kicking off the fan and delaying the strike of the lamp. I installed firmware update 1.09 hoping that it might resolve the issue and the first 10 start-ups after doing so were clean, but then the same symptoms returned. I do know for a fact that Epson HQ is aware of this 5010/6010 issue both in CA and Japan, so let's hope we see a definitive fix soon.

Might I suggest that you report this issue to Epson Level 2 support in CA (ask Level 1 to transfer you)? I think this would be a great help to Epson and we owners, the more empirical information the manufacturer can get, the more likely we will all benefit.
post #3097 of 3326
Quote:
Originally Posted by musicalfox View Post


Does the unit go into a high fan cycle with persistent flashing blue light before the lamp eventually powers on? I also have the same problem and have mentioned it in previous posts. Some on the forum think it might be due to a narrow window of operational temperature limits, automatically kicking off the fan and delaying the strike of the lamp. I installed firmware update 1.09 hoping that it might resolve the issue and the first 10 start-ups after doing so were clean, but then the same symptoms returned. I do know for a fact that Epson HQ is aware of this 5010/6010 issue both in CA and Japan, so let's hope we see a definitive fix soon.

Might I suggest that you report this issue to Epson Level 2 support in CA (ask Level 1 to transfer you)? I think this would be a great help to Epson and we owners, the more empirical information the manufacturer can get, the more likely we will all benefit.

Yes, that's exactly what mine does and the lights flash till it comes all the way on. The Epson tech I talked to didn't want to help. He said there was nothing wrong with it after I told him its been doing quite frequently recently. It just started doing it is the weird thing. It used to come on right away and the shutter didn't take so long to open.
post #3098 of 3326
Quote:
Originally Posted by musicalfox View Post


... I installed firmware update 1.09 hoping that it might resolve the issue and the first 10 start-ups after doing so were clean, but then the same symptoms returned...

Where did you obtain the firmware update? Are there release notes as to what it is intended to address? My second refurb arrived with 1.08 so I'm not sure if I should worry about upgrading.
post #3099 of 3326
Quote:
Originally Posted by SGinAZ View Post

Where did you obtain the firmware update? Are there release notes as to what it is intended to address? My second refurb arrived with 1.08 so I'm not sure if I should worry about upgrading.

I got it from Level 2 support because they thought it might solve my delayed start-up issue, but the customer service guys there could not confirm one way or the other what improvements or upgrades were included in v.1.09. I assume some manufacturers keep firmware update contents close to their vest in case there are features from later generation products on the same chassis which might get unavoidably unlocked. (I was told by someone-in-the-know that this very phenomenon often occurs with Sony PlayStation updates.)

Anyway, I didn't notice any differences except what appeared to be an improvement with white 'blooming'. When there is white text on a black background, particularly on end credits, there seems to be less white bleed onto black. I'm not sure if blooming is an electronic or an optical artifact, and maybe some engineer out there will tell me that a firmware update couldn't affect that, but it certainly looks better to me.
post #3100 of 3326
musicalfox,
would you be kind enough to upload the 1.09 update somewhere and post a link in the firmware thread here
http://www.avsforum.com/t/1399426/update-for-the-epson-tw9000-5010-is-ready
A lot of people would appreciate it including me.
post #3101 of 3326
Quote:
Originally Posted by musicalfox View Post

I got it from Level 2 support because they thought it might solve my delayed start-up issue, but the customer service guys there could not confirm one way or the other what improvements or upgrades were included in v.1.09. ...
Anyway, I didn't notice any differences except what appeared to be an improvement with white 'blooming'. When there is white text on a black background, particularly on end credits, there seems to be less white bleed onto black. I'm not sure if blooming is an electronic or an optical artifact, and maybe some engineer out there will tell me that a firmware update couldn't affect that, but it certainly looks better to me.

Thanks. I love the common approach of "we don't know if it will help but use the most current version, anyway..." Someone at Epson has to know what changes were introduced in the latest version. smile.gif

I haven't had the delayed start since I reseated my bulb to resolve the lamp error indicator. I don't use the projector every day so we shall see.

If you could upload it to the firmware thread that would be great.

Thanks...
post #3102 of 3326
Question I would like to ask my fellow 5010/6010 owners -
When do you plan to upgrade to next projector? (1-2 years?)
What will be your reason for upgrade? (4k in new projector? Expired lamp in 5010/6010?)
post #3103 of 3326
Ive read this high fan/lamp not switching on is happening even with the new epsons(5020/6020) so i dont know how they didnt solve the issue before releasing the new models.
post #3104 of 3326
Thread Starter 
Quote:
Originally Posted by xplorar View Post

Question I would like to ask my fellow 5010/6010 owners -
When do you plan to upgrade to next projector? (1-2 years?)
What will be your reason for upgrade? (4k in new projector? Expired lamp in 5010/6010?)
I usually upgrade about every 2 years but it seems that improvements in projector technology may be stagnant right now.

4K would be nice but I'll wait until the price hits around ~$3000.
Deeper blacks would be nice but that is just a personal preference.
3D was nice but for me, the honeymoon is over & it doesn't really attract my curiosity anymore or my main viewing on the projector.

5010+Darbee has made the PQ better than any 4K movie theater I have visited & it's getting very hard for me to even think about upgrading in the near future.
Sometimes all the buzz when new projectors start to be annouced in the fall causes my upgrade fever to heighten but unless there is a substancial PQ upgrade in my price range, I think I'll be sitting on the sidelines for a year or 2 & enjoy the PQ the 5010+Darbee has to offer.

Sometimes, a new bulb will also bring your projector PQ back to life.
post #3105 of 3326
Hello all,

Been lurking around these forums for a while trying to absorb all the great information in here. A while ago I ended up getting a great deal on a 5010 and scooped it up right away. Have been in love ever since.

However, I've been having a problem that I'm hoping someone can help me diagnose and fix. Currently I have the projector directly connected to a custom PC I've built via a "40ft Ultra Slim Series High Performance HDMI Cable w/ RedMere Technology" I got from Monoprice.

The issue I'm having is that the screen will go blank/black whenever certain things are displayed on the PC. The entire screen image will actually jitter first before it goes black. Like it's getting ready to lose a digital signal then goes black.

I can't figure out exactly what is causing the issue but lets refer to it as the "glitch". Whenever the glitch is displayed on screen the image goes out. It will come back after a variable time 5-20 seconds later but if the glitch is still on screen it will almost immediately go blank again. The only way to stop this is to somehow hide/close the glitch. I usually do this by pressing the windows key on my keyboard to bring up the "Metro" screen on Windows 8, as this will cover the whole screen and does not glitch out. However once I go back to the desktop to try to close the window displaying the glitch, it have limited time to act before it goes blank again most time almost immediately. This often turns into a game of cat and mouse as I try to figure out what is being displayed that is causing the glitch. I can also place another smaller window over the specific area I believe to be the glitch just to hide it and the issue will stop.

The glitch can range from a multitude of things but these are the repeat offenders that I know of.

Certain images on Amazon.com will cause a glitch.
The image carousel on Newegg.com will cause a glitch.
Often times but not always, drop down menus on web pages such as the ones here will cause a glitch.
Even browsing certain folders on my computer, especially ones that have a lot of different file types, movies, pics, word files, etc, will cause a glitch.

As far as trouble shooting goes I've tried a couple different things. At first I thought it was the graphics card in the PC so I swapped that out with another one. Didn't help.
I then thought it was the 40ft cable, so I moved the pc right under the projector and plugged in 3-4 different (normal length) HDMI cables, didn't help.
I also tried both HDMI ports on the projector and both displayed the same issue.
Thinking it was maybe the PC, I tried using my laptop. Although it was less common and didn't happen in the same place, it still showed up just in different places.
I had a friend bring over an XBOX 360 and it did not have any issues. However, I cannot be sure if this is because we didn't find a glitch or not.

I ended up calling Epson support about the issue and the tech support guy was a little puzzled to say the least. The only thing they could provide me with was that they mentioned the 5010 is not meant to be hooked up to a PC directly with the HDMI, that is why the display port is there. This seemed a little odd to me but maybe someone else could explain why this could even be the case. He also recommended I try plugging the PC into a receiver and then the receiver to the projector, however I do not own a receiver and don't really want to purchase one just to diagnose this problem.

So has this forum in its infinite wisdom heard of or seen this before? I've googled my heart out trying to find a fix for this but haven't found anything. Any recommendations to narrow down this problem?
post #3106 of 3326
Quote:
Originally Posted by DarkTyrian View Post

The only thing they could provide me with was that they mentioned the 5010 is not meant to be hooked up to a PC directly with the HDMI,

Problem correctly diagnosed.

It is your PC causing the problem - NOT THE EPSON
post #3107 of 3326
Quote:
Originally Posted by drhankz View Post

Problem correctly diagnosed.

It is your PC causing the problem - NOT THE EPSON

Is this something that is commonly known? I can't find any documentation stating this or anyone else mentioning this incompatibility.

Would running HDMI from PC to Receiver, then HDMI receiver to projector fix this?
post #3108 of 3326
Quote:
Originally Posted by DarkTyrian View Post

Is this something that is commonly known? I can't find any documentation stating this or anyone else mentioning this incompatibility.

Would running HDMI from PC to Receiver, then HDMI receiver to projector fix this?

Obviously, your PC and/ or video card is doing something with the video signal that the Epson doesn't like... running it through a receiver and then to the Epson may help, but it may not. It would depend on if the receiver could handle these glitches any better than the Epson. I would look at any optional settings on your video card for its HDMI output... trying to see if there is anything you can adjust to make sure all the signals are more "standard video display" friendly..... as opposed to feeding the signal to a computer monitor which can handle a lot more variations of resolution and scan rates. Also, there should be a knowledge base or tech support by your video card manufacturer you can research or contact for help with this problem.
post #3109 of 3326
Quote:
Originally Posted by deano86 View Post


Obviously, your PC and/ or video card is doing something with the video signal that the Epson doesn't like... running it through a receiver and then to the Epson may help, but it may not. It would depend on if the receiver could handle these glitches any better than the Epson. I would look at any optional settings on your video card for its HDMI output... trying to see if there is anything you can adjust to make sure all the signals are more "standard video display" friendly..... as opposed to feeding the signal to a computer monitor which can handle a lot more variations of resolution and scan rates. Also, there should be a knowledge base or tech support by your video card manufacturer you can research or contact for help with this problem.

 

Just for info I happened to be testing something the other day and plugged my 5010 directly into my PC and it works just fine like that via HDMI.  However I have noticed one thing.  If you are using an Nvidia card, make sure in the Nvidia display control panel under "Adjust desktop color settings" > "Digital Color Format" is set to RGB and "Content type reported to the display" is set to Desktop programs.

 

Hope this helps

post #3110 of 3326
Quote:
Originally Posted by cheezit73 View Post

Just for info I happened to be testing something the other day and plugged my 5010 directly into my PC and it works just fine like that via HDMI.  However I have noticed one thing.  If you are using an Nvidia card, make sure in the Nvidia display control panel under "Adjust desktop color settings" > "Digital Color Format" is set to RGB and "Content type reported to the display" is set to Desktop programs.

Hope this helps

My Digi Color Format was already at RGB however I had to change the Content Type to Desktop Programs. However, this didn't help with the issue.

I have stumbled across two solutions for this however I don't like either one. First solution is that if I change the refresh rate from 60Hz @ 1080p to 24Hz @ 1080p, the issue goes away. 60, 59, and 50 Hz all cause the image to glitch out. The problem with this is that 24Hz looks awful, it is just too slow.

The other solution is setting it to 720p @ 60Hz. The projector is able to handle 60Hz @ 720p without issues, but again, this isn't really ideal since I'd like the 1080p projector I paid for.

So now, I'm trying to figure out why is there an incompatibility with 1080p @ 60Hz? Any ideas?
post #3111 of 3326
DarkTyrian,
I've been using EPSON projectors (including TW9000 / 5010 / 6010) with PCs as source for more than 5 years and I can assure you that there is absolutely no problem with this.
I've been using ATI/AMD, NVIDIA and Intel video cards and I've been connecting the PJ either directly to the PC or through a AV Receiver and everything worked just fine.
In your case I'm almost sure that the problem is in the cable - either it's defective or it could be that your video card outputs a bit weak signal for this length.
To find out what's exactly causing it try using a different shorter cable. If everything works then you should check a different brand/model with the same 40ft length. You should also test your current cable with a different source - another PC or BD player.
post #3112 of 3326
Quote:
Originally Posted by pankov View Post

DarkTyrian,
I've been using EPSON projectors (including TW9000 / 5010 / 6010) with PCs as source for more than 5 years and I can assure you that there is absolutely no problem with this.
I've been using ATI/AMD, NVIDIA and Intel video cards and I've been connecting the PJ either directly to the PC or through a AV Receiver and everything worked just fine.
In your case I'm almost sure that the problem is in the cable - either it's defective or it could be that your video card outputs a bit weak signal for this length.
To find out what's exactly causing it try using a different shorter cable. If everything works then you should check a different brand/model with the same 40ft length. You should also test your current cable with a different source - another PC or BD player.

Thanks for the reassurance. I have tried using the PC with multiple shorter cables and have experienced the same issue.

Something is not playing nicely but I can't figure out what. I tried a different graphics card previously but the issue persisted. However I just put in an order for a new 650 ti Boost which should get here today. I will test it with that and see what happens and report back.
post #3113 of 3326
I am now having the boot up issue. Everything has been fine for the last year and a half and now my 5010 will not start up. It just hangs there with the blinking blue light. I tried shutting it down and leaving it unplugged for a few minutes but it still won't come on. The light just blinks and blinks. 10 minutes, 20 minutes, 30 minutes, but no picture. Is there anything I can do?
post #3114 of 3326
So I've installed the 650 Ti Boost and although the problem is practically gone it is still happening on the Amazon.com page in a single spot that I can find thus far.

I tried 3 different HDMI cables of various length but all under 10ft long. I've tinkered with various setting but as mentioned before the only things that completely eliminate the issue is either dropping to 24Hz or the resolution.

At this point I'm not sure what else to do other than see if I can find someone with a receiver with HDMI that I can borrow and see if that changes anything.
post #3115 of 3326
Quote:
Originally Posted by Gmichael2 View Post

I am now having the boot up issue. Everything has been fine for the last year and a half and now my 5010 will not start up. It just hangs there with the blinking blue light. I tried shutting it down and leaving it unplugged for a few minutes but it still won't come on. The light just blinks and blinks. 10 minutes, 20 minutes, 30 minutes, but no picture. Is there anything I can do?

Yes, install FW109. I just found out today that this update specifically addresses "...power LED continues to flash blue and projector fails to complete its power-on sequence." FW109 does not address delayed start-up with high fan, but it will at least get your projector to start and the lamp to strike. 109 deals with the key phrase here, which is "fails to complete..."

Let us know on this thread if it works for you.
post #3116 of 3326
Is there any chance someone can do a quick how to write up and add a link to the FW1.09 and possibly add it to the first page? theres over 100+ pages to go through to find it. I want to try and update mine and im sure others would to, but i'll get lost in this thread and will take me days to go through.

cheers
post #3117 of 3326
Quote:
Originally Posted by musicalfox View Post

Yes, install FW109. I just found out today that this update specifically addresses "...power LED continues to flash blue and projector fails to complete its power-on sequence." FW109 does not address delayed start-up with high fan, but it will at least get your projector to start and the lamp to strike. 109 deals with the key phrase here, which is "fails to complete..."

Let us know on this thread if it works for you.

Thank you,

Do you know how I can get and install the FW109? I have done searches on it, but haven't found a procedure.
post #3118 of 3326
Thread Starter 
Quote:
Originally Posted by MAZMAN808 View Post

Is there any chance someone can do a quick how to write up and add a link to the FW1.09 and possibly add it to the first page? theres over 100+ pages to go through to find it. I want to try and update mine and im sure others would to, but i'll get lost in this thread and will take me days to go through.

cheers
There is a link to the FW update thread on the first post, which should have instructions on FW updating.

The FW will need to be provided by an AVS member since Epson usually provides them a specific download link.

*The FW update package should include the FW, required SW and FW itself.
post #3119 of 3326
Cheers.
I went and had a look, has a link to " do you have the latest firmware " and " how to check "
I guess i have to find that AVS member that has the FW 1.09 that is willing to send the link then, if epson dont provide it... now, how do i do that lol.

If anyone is willing and has it, id appreciate a PM with a link to the new FW update.
cheers
post #3120 of 3326
Ok probably a stupid question but I am trying to play a 3D mkv file and while the audio sounds fine, the video is shown side by side. Is there a way to fix this? I keep pressing the 3D button on the remote but all it does is simulate 3d on the split screen
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