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Official Epson PowerLite Home Cinema 5010 / 6010 thread - Page 108

post #3211 of 3333
Hello yall, haven't checked in here for a while but I was curious about Epson's 2-year warranty and exchange policy for this particular projector and after reading about the various issues with getting refurbs, I am wondering just what exactly is the percentage of those who opted for the replacement option did receive a less-than-satisfactory unit in return?
I would like to put my faith in Epson as being a company that honors its policies and every business' credo to do its utmost to satisfy its customer base. Bottom line----what are my chances that I will get a defective refurb?confused.gif
post #3212 of 3333
Quote:
Originally Posted by rexdragon View Post

Hello yall, haven't checked in here for a while but I was curious about Epson's 2-year warranty and exchange policy for this particular projector and after reading about the various issues with getting refurbs, I am wondering just what exactly is the percentage of those who opted for the replacement option did receive a less-than-satisfactory unit in return?
I would like to put my faith in Epson as being a company that honors its policies and every business' credo to do its utmost to satisfy its customer base. Bottom line----what are my chances that I will get a defective refurb?confused.gif

I bought one of the Visual Apex refurbs and it seems to be an excellent example. Convergence looks to be as good as any LCD I've sampled. Whites are uniform, the iris is reasonably quiet. I'm a DLP fan, but the blacks are pretty nice. It puts out a very bright picture with good contrast. My only quibble with the Epson is that LCD fill factor could still be better (and 3d crosstalk too). Sitting 11 feet from my 133" highpower the pixel structure still lends a coarse digital look to the picture compared to DLP and Dila...
post #3213 of 3333
Minor Emergency!!!!
Was using my projector in an outside pool party and accidently dropped the remote control in pool. Now after opening the remote and let dry in the open air for a day or two including using blow dryer, remote control is DEAD----doesn't work at all. Does anyone know where I can order a replacement online at a reasonable price (Amazon doesn't carry, EpsonStore is out of stock)? cool.gif
post #3214 of 3333
Does anyone find that the dynamic iris when on is noticeable/distracting?
I was watching a movie the other night, and was noticing it going brighter/dimmer as the background changes.

I didnt like it as i kept looking for it once i noticed it!
Turned it off and am much happier, but how much contrast/blacks am i losing?
post #3215 of 3333
Quote:
Originally Posted by MAZMAN808 View Post

Does anyone find that the dynamic iris when on is noticeable/distracting?

TURN IT OFF

ALMOST No One Uses it
post #3216 of 3333
Quote:
Originally Posted by rexdragon View Post

Minor Emergency!!!!
Was using my projector in an outside pool party and accidently dropped the remote control in pool. Now after opening the remote and let dry in the open air for a day or two including using blow dryer, remote control is DEAD----doesn't work at all. Does anyone know where I can order a replacement online at a reasonable price (Amazon doesn't carry, EpsonStore is out of stock)? cool.gif

I WASH remotes and they are fine.

Open it up again, remove the rubber membrane and clean everything with alcohol. Then try again.
Water rarely hurts a remote, but it's possible that a film was left on the contact pads so nothing works.

Worth a shot before you give up.
post #3217 of 3333
another trick is to put it in a bowl of rice. People use that for cell phones and it has been known to work
post #3218 of 3333
Thread Starter 
You can buy a harmony remote that can be used for the projector and other devices.
They're easy to configure.
Plug in to PC via USB, pick device/manufacturer/model and customize buttons as desired or leave at default.

You can also create activities to turn on/off projector/receiver/blu-ray/DVD all at once.
You can pickup a Harmony 650 for about $70 or less.
Edited by 42Plasmaman - 10/5/13 at 10:05am
post #3219 of 3333
Quote:
Originally Posted by Tinman View Post

I WASH remotes and they are fine.

Open it up again, remove the rubber membrane and clean everything with alcohol. Then try again.
Water rarely hurts a remote, but it's possible that a film was left on the contact pads so nothing works.

Worth a shot before you give up.
Agreed, due to electrolysis the water may have left a conductive residue between the contacts particularly on any chips. Thoroughly clean the PCB with alcohol or contact cleaner, you may need to use a tiny watch makers screwdriver or needle to clean in between the contacts to scrape any residue away.
post #3220 of 3333
Quote:
Originally Posted by toomanytvstosee View Post

another trick is to put it in a bowl of rice. People use that for cell phones and it has been known to work

+1!!!

Sounds silly but it WORKS! Ask my dear wife. Her cell phone has recovered twice from swims in the pool! rolleyes.gif Put it in a baggie of rice and seal it up for a couple days.

Ed
post #3221 of 3333
It works because rice is also a good desiccant. Water itself doesn't damage the majority of electronics. What does damage electronics are the minerals, etc.
Also in some cases the water together with electricity will do the trick.

But it is common practice to wash circuit boards. I myself was boards in an ultrasonic cleaner and then rinse and clean with alcohol. Comes out like new, no residues.
When you restore electronics, that's a great way to remove 20plus years of contamination.

I fix remotes the same way. Take them apart, dump everything into the tank for 20 minutes, then blow dry. I then clean the pads and contact prints with 98% alcohol and put the
lot back together. Every remote I have ever done has worked like new.
post #3222 of 3333
Ebay usually works, the one I see there now is a bit much though.
post #3223 of 3333

Has anyone from Australia updated the firmware of their TW9000w (US 6010)?  I am on v103 and want to go to v104 I have all the files and instructions but I just have some concerns regarding regions.  The TW9000w in Australia has the THX setting and the EU equivalent does not, will the update recognize my tw9000w as the US 6010 or the EU tw9000w and will I lose the THX setting?

post #3224 of 3333
you will be able to make a backup of your firmware during the upgrade process. Personally I don't think you will lose thx, but if you do just downgrade to your original firmware. Also do you realise we are now on version 1.09 of the firmware?
post #3225 of 3333
Quote:
Originally Posted by ashyt16 View Post

you will be able to make a backup of your firmware during the upgrade process. Personally I don't think you will lose thx, but if you do just downgrade to your original firmware. Also do you realise we are now on version 1.09 of the firmware?


Yes I'm aware but I read a few post about the more recent updates and some people complaining about loss of brightness.

post #3226 of 3333
Quote:
Originally Posted by robotmonkey View Post


Yes I'm aware but I read a few post about the more recent updates and some people complaining about loss of brightness.
well I can't say I've noticed a difference and I'm pretty critical. In any case my PJ came with 1.04 and moving up to 1.08 solved a blanking problem it had.
post #3227 of 3333
Thread Starter 
Quote:
Originally Posted by robotmonkey View Post

Has anyone from Australia updated the firmware of their TW9000w (US 6010)?  I am on v103 and want to go to v104 I have all the files and instructions but I just have some concerns regarding regions.  The TW9000w in Australia has the THX setting and the EU equivalent does not, will the update recognize my tw9000w as the US 6010 or the EU tw9000w and will I lose the THX setting?

Click on the FW update link in the first post in this thread.
That thread has some feedback confirmation regarding the FW and your model.

Is there any reason you are updating?
If you don't have an issue that a FW update explicitly addresses, I would not update.
If it's not broke,.....
Edited by 42Plasmaman - 10/14/13 at 9:44pm
post #3228 of 3333
I would really like to get this projector because I am a fan of inky blacks. But I can't find this referb on visualapex anymore. It was a good deal at around $1700. Only place I can find it under 2k now is on amazon. 2k is really my limit.

Would the Acer H9500BD be a good alternative? It's only $1300.

I currently have an Optoma HD20 (4+ years now, tired of grey blacks), projected onto a 120" cinewhite in a light controlled room.


UPDATE - Visual Apex replied back saying that they will be getting more 5010-Rs back in stock soon. Yay!
Edited by freespace303 - 10/15/13 at 5:50pm
post #3229 of 3333
I'm not familiar with that Acer, but I had an Acer once that was terrible. The Epson is amazing.
post #3230 of 3333
Quote:
Originally Posted by 42Plasmaman View Post


Click on the FW update link in the first post in this thread.
That thread has some feedback confirmation regarding the FW and your model.

Is there any reason you are updating?
If you don't have an issue that a FW update explicitly addresses, I would not update.
If it's not broke,.....
 
 
I'm interested in the V104 firmwares iris improvements and the 3D being more smooth and less choppy.

Edited by robotmonkey - 10/15/13 at 11:27pm
post #3231 of 3333
Quote:
Originally Posted by robotmonkey View Post

Quote:
I'm interested in the V104 firmwares iris improvements and the 3D being more smooth and less choppy.

What makes you THINK it fixes any of those issues?

TURN OFF THE IRIS and Enjoy.
post #3232 of 3333
Thread Starter 
Quote:
Originally Posted by drhankz View Post

What makes you THINK it fixes any of those issues?

TURN OFF THE IRIS and Enjoy.
Do you even read the feedback from the FW update thread?
Those 2 items were key improvements people who went to v104 observed, including myself.
The iris movement was the biggest improvement.
It's now smooth and quiet rather than sounding like a mouse running back and forth quickly.

Also, some us like the iris.
The higher contrast and lower black level is welcomed when compared to the iris off.

I will say I stopped upgrading at v104 because all those other FW updates do not apply to me and I'd rather not risk an update causing other issues.
Having the latest FW update does not necessarily mean better/improved performance or projector.
post #3233 of 3333
Does anyone know of a good place to buy a refurb 5010? Visual Apex seems to be out of stock frown.gif Thanks in advance!
post #3234 of 3333
Buying refurb Epson projectors is a crapshoot. I ordered two 8350 and one 5010. All had major issues, unuseable. I returned them all. Epson does not seem to check these refurb units before they shipped them.
post #3235 of 3333
Quote:
Originally Posted by Gdell View Post

Does anyone know of a good place to buy a refurb 5010? Visual Apex seems to be out of stock frown.gif Thanks in advance!

I got an email from them a few days ago, saying that they will be getting more 5010-Rs back in stock "soon"
post #3236 of 3333
My replacement 5010 which has been going strong for a little over a year seems to have 2 pieces dust on the green lcd panel. They just showed up this week. I tried to blow out any dust on the lamp and the area where the lamp is housed. Also tried to blow any dust off the lens, but the dust blobs are still there. I'll be calling Epson support tomorrow. Probably be taking my chances with another replacement.

I'm not sure where the dust came from, the air filter was spotless.
post #3237 of 3333
Quote:
Originally Posted by Chupalt View Post

My replacement 5010 which has been going strong for a little over a year seems to have 2 pieces dust on the green lcd panel. They just showed up this week. I tried to blow out any dust on the lamp and the area where the lamp is housed. Also tried to blow any dust off the lens, but the dust blobs are still there. I'll be calling Epson support tomorrow. Probably be taking my chances with another replacement.

I'm not sure where the dust came from, the air filter was spotless.

You already stated the problem in your first sentence.... you have 2 pieces of dust on the green lcd panel....not on the lens and not on the bulb. Some projector models provide access to the panels to use a dust blower and blow the dust off yourself... my Sanyo PLV-Z3000 has such a feature, others do not. Not sure with 5010. Call tech support and see what they recommend....
post #3238 of 3333
Quote:
Originally Posted by Chupalt View Post

My replacement 5010 which has been going strong for a little over a year seems to have 2 pieces dust on the green lcd panel. They just showed up this week. I tried to blow out any dust on the lamp and the area where the lamp is housed. Also tried to blow any dust off the lens, but the dust blobs are still there. I'll be calling Epson support tomorrow. Probably be taking my chances with another replacement.

I'm not sure where the dust came from, the air filter was spotless.

Just for general maintenance and after my shelf-mounted 6010 has cooled down, I put one of the Visual Apex vinyl covers over the top of the projector and this protects the intakes from dust when not in use. It has an elasticized rim so I assume you could also use one on a ceiling mounted PJ too.
post #3239 of 3333
Epson is sending a replacement. I had no idea those dust covers existed. I'll be purchasing one. I was surprised how clean the air filter was, but somehow the dust sneaked in.
post #3240 of 3333
Guys,
My 5010 suddenly stopped turning on. The blue led (next to the lamp and temp leds) is just blinking
And the lens cover is not opening. I can hear the fans humming

Anything I could try before I contact customer service
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